Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4537 Views
  • 1 replies
  • 9 likes
  • Security
  • 4537 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464427 Views
  • 976 replies
  • 111 likes
  • Account
  • 464427 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205377 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205377 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113076 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113076 Views
  • 72 replies
  • 12 likes

Spotify stopped playing. Too many offline devices

I have more than three devices with offline playlists, then I got the message too many offline playlists. Then it said that I should close the app and restart it. I did. Then I couldn't play any songs at all on my PC... AT ALL? And I only have offlin...

  • Newbie
  • I have more than three devices with offline playlists, then I got the message too many offline playlists. Then it said that I should close the app and restart it. I did. Then I couldn't play any song...
  • Joe
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

deleted playlists

I can't seem to post in the official deleted playlist thread... and I've anyway sent in a contract form but I'm in tears here over the deletion of my playlists by someone who thought that they'd stay on my device even if they deleted them from their ...

  • Casual Listener
  • I can't seem to post in the official deleted playlist thread... and I've anyway sent in a contract form but I'm in tears here over the deletion of my playlists by someone who thought that they'd sta...
  • Joe
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Question regarding music seletctions...

Hello. I have just spent the last few hours checking out all the other sites that are similiar to what Spotify does. I am a premium member here. I noticed that on almost all the other sites, the 2 things I am looking for I found on those other sites....

  • Roadie
  • Hello.  I have just spent the last few hours checking out all the other sites that are similiar to what Spotify does.  I am a premium member here.  I noticed that on almost all the oth...
  • Joe
  • Community Legend
  • 462 Views
  • 2 replies
  • 0 likes
  • 462 Views
  • 2 replies
  • 0 likes

Can't connect to facebook because of the window size

Hi, I was trying to connect my Spotify with facebook, but can't. The window that opens up with facebook's login form is not properly resized. When a message appears, asking me if I want to save the "browser" (security measures - I get a text with a c...

  • Casual Listener
  • Hi,    I was trying to connect my Spotify with facebook, but can't. The window that opens up with facebook's login form is not properly resized. When a message appears, asking me if I w...
  • rontonic
  • Casual Listener
  • 555 Views
  • 7 replies
  • 0 likes
  • 555 Views
  • 7 replies
  • 0 likes

Solved!! Bought a $72 subscription card, now I'm having trouble inserting payment method for premium

I bought a $72 subscription card purely so I could use my phone for spotify, I now have a year subscription to Unlimited(which is useless to me) I've been trying to insert my credit card info in, but every time it asks for my post code before getting...

  • Casual Listener
  • I bought a $72 subscription card purely so I could use my phone for spotify, I now have a year subscription to Unlimited(which is useless to me) I've been trying to insert my credit card info in, b...
  • diondoc
  • Casual Listener
  • 430 Views
  • 2 replies
  • 0 likes
  • 430 Views
  • 2 replies
  • 0 likes

Solved!! Playlist deleted

Hi, my brother has just deleted my playslist accidently. The playList is called: "Swag". Is it possible for some admin to recover it in my account please.

  • Casual Listener
  • Hi, my brother has just deleted my playslist accidently. The playList is called: "Swag". Is it possible for some admin to recover it in my account please.
  • SuperYodaSkunK
  • Casual Listener
  • 492 Views
  • 4 replies
  • 0 likes
  • 492 Views
  • 4 replies
  • 0 likes

Bumped from my own account

I've recently been getting messages when I use my account that says 3 devices are being used when I only use Spotify on 2 devices. It says I will be unable to sync because of this. No one else knows my information so what could be causing this proble...

  • Newbie
  • I've recently been getting messages when I use my account that says 3 devices are being used when I only use Spotify on 2 devices. It says I will be unable to sync because of this. No one else knows ...
  • Taylor
  • Community Legend
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Cancelación de suscripción

Hace unos días solicité la cancelación de la suscripción de mi cuenta, pero me han pasado el cargo igual. Solicito la devolución y que no se me pasen más cargos.

  • Newbie
  • Hace unos días solicité la cancelación de la suscripción de mi cuenta, pero me han pasado el cargo igual. Solicito la devolución y que no se me pasen más cargos.
  • Taylor
  • Community Legend
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

What kind of subscription is this?

I have been using the Free trial version for a while now and I want to upgrade to Premium. I was wondering what kind of "subscription" Spotify uses. Do I agree to pay for 12 months worth of Spotify in advance?Or is there no agreement and Spotify char...

  • Newbie
  • I have been using the Free trial version for a while now and I want to upgrade to Premium.  I was wondering what kind of "subscription" Spotify uses.  Do I agree to pay for 12 months wort...
  • vonchughes
  • Newbie
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

playlists

hi, recently, one week ago, brought premium spotify and my 2 mai playlists have been wiped. I need to re download both. The offline settings mode when switched on says I need to renew my licence? Why has this happened and will it happen again? This i...

  • Newbie
  • hi, recently, one week ago, brought premium spotify and my 2 mai playlists have been wiped. I need to re download both. The offline settings mode when switched on says I need to renew my licence? Wh...
  • Peter__
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Reset all devices

Hi I need all my devices reset, I have had my phone stolen which is being used on spotify . [Taken out email]

  • Newbie
  • Hi I need all my devices reset, I have had my phone stolen which is being used on spotify . [Taken out email] 
  • Greg
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Lost Playlists

a friend of mine signed up for the advanced version where you can play it on your phone bc we went on a long road trip and wanted music for it, but we used my phone to play it on, now when I came back all my playlists are erased. Can we do something ...

  • Newbie
  • a friend of mine signed up for the advanced version where you can play it on your phone bc we went on a long road trip and wanted music for it, but we used my phone to play it on, now when I came bac...
  • Peter__
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

spotify tells me my email is in use

im trying to change my phone operator status, but i cant as the site tells me my email address is in use already. so i tried to reset the password to get the login details. my username was correct and a second profile does not exsist on my email. can...

  • Casual Listener
  • im trying to change my phone operator status, but i cant as the site tells me my email address is in use already. so i tried to reset the password to get the login details. my username was correct an...
  • uggabugg
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Charged twice in June!!

Hello, I have just noticed that on June 17th 9.99 was removed from my acount which is incorrect as I have a student premium account which entitles me to having it for 4.99 then on June 19th a further 4.99 was removed... I expect the 9.99 to be refund...

  • Casual Listener
  • Hello,   I have just noticed that on June 17th 9.99 was removed from my acount which is incorrect as I have a student premium account which entitles me to having it for 4.99 then on June 19t...
  • Peter__
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Charges

I have been using spotify for 2 months now. Each month I have been charged twice. I'm annoyed because it said it was only 9.99 a month.

  • Newbie
  • I have been using spotify for 2 months now. Each month I have been charged twice. I'm annoyed because it said it was only 9.99 a month.
  • Peter__
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Offline Access Withdrawn

Hi, Can anyone here help me out with this problem? I've spotify on my personal Mac, iPhone, iPad mini and Office PC. Was doing well until today when I suddenly logged in and it seems like my Mac spotify got offline access withdrawn. Anyone can help m...

  • Casual Listener
  • Hi,   Can anyone here help me out with this problem? I've spotify on my personal Mac, iPhone, iPad mini and Office PC. Was doing well until today when I suddenly logged in and it seems like ...
  • Peter__
  • Community Legend
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

http://www.legalmusic.org

I just was curious as to what music I can upload to Spotify. If I had a website called http://www.legalmusic.org I own the copyright for the music there. Or if I have a website called http://www.homeattendant.net I own the music posted there so I can...

  • Music Fan
  • I just was curious as to what music I can upload to Spotify. If I had a website called http://www.legalmusic.org I own the copyright for the music there. Or if I have a website called http://www.ho...
  • iMike
  • Music Fan
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

I AM NOT FACEBOOK AND AM SPOTIFY ONLY as kevinprimitiveC

Help please. Used to use Spotify for quite some time but never will be on Facebook again, so I need user name as you have determined it to be kevinprimitiveC

  • Casual Listener
  • Help please.  Used to use Spotify for quite some time but never will be on Facebook again, so I need user name as you have determined it to be kevinprimitiveC
  • Peter__
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

account

Have payed but im not still in

  • Newbie
  • Have payed but im not still in
  • Adam
  • Roadie
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes