Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1744 Views
  • 0 replies
  • 8 likes
  • Security
  • 1744 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446890 Views
  • 970 replies
  • 108 likes
  • Account
  • 446890 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199434 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199434 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108562 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108562 Views
  • 72 replies
  • 11 likes

So did you guys go home for the day without a fix?

If so that's the worst business practice i've ever heard of. People trying to subscribe and you are sooo unhelpful. How about you have someone email me and do it for me. That would be great.

  • Regular
  • If so that's the worst business practice i've ever heard of. People trying to subscribe and you are sooo unhelpful.   How about you have someone email me and do it for me. That would be grea...
  • Adam
  • Roadie
  • 432 Views
  • 7 replies
  • 0 likes
  • 432 Views
  • 7 replies
  • 0 likes

my spotify playlists are gone

I logged in this morning on my spotify account and noticed that i didnt have my playlists anymore. Is there anyway to recover them? Thanks a bunch!

  • Visitor
  • I logged in this morning on my spotify account and noticed that i didnt have my playlists anymore. Is there anyway to recover them? Thanks a bunch!
  • Adam
  • Roadie
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

I keep getting charged even though I canceled my subscription!

I canceled my subscription the same day I signed when I realized that the service didn't meet my needs. I just realized that I've been getting charged for the last 6 months even though I canceled the subscription. When I try to call their 877number, ...

  • Casual Listener
  • I canceled my subscription the same day I signed when I realized that the service didn't meet my needs.  I just realized that I've been getting charged for the last 6 months even though I cancel...
  • Adam
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Redeem gift card while still under premium subscription

I am currently a Spotify premium user, paying with my credit card. Two days ago, my friend gave me a Spotify gift card and I accidently redeemed for Spotify subscriptions while I am still under premium subscription. I don't know whether gift-card val...

  • Newbie
  • I am currently a Spotify premium user, paying with my credit card. Two days ago, my friend gave me a Spotify gift card and I accidently redeemed for Spotify subscriptions while I am still under premi...
  • Adam
  • Roadie
  • 1762 Views
  • 1 replies
  • 1 likes
  • 1762 Views
  • 1 replies
  • 1 likes

Receiving email notifications about lists I'm not subscribed to

I receive almost daily email how somebody added a song to some playlist I'm not subscribed to. Example this I received today: "****** just added Jungle Music to the playlist Beach Trip". I double checked that I'm not subscribed to that list. Could yo...

  • Newbie
  • I receive almost daily email how somebody added a song to some playlist I'm not subscribed to. Example this I received today: "****** just added Jungle Music to the playlist Beach Trip". I doubl...
  • takkischitt
  • Newbie
  • 1280 Views
  • 14 replies
  • 0 likes
  • 1280 Views
  • 14 replies
  • 0 likes

Cannot login to my account

Hi, So recently I got a message saying something like (Error code: 410) and that I was logged out of my account. I tried reseting the password but didn't recive any emails. Maybe someone changed my email and password? I sent a support ticket 4 days a...

  • Casual Listener
  • Hi,   So recently I got a message saying something like (Error code: 410) and that I was logged out of my account. I tried reseting the password but didn't recive any emails. Maybe someone c...
  • Adam
  • Roadie
  • 473 Views
  • 6 replies
  • 0 likes
  • 473 Views
  • 6 replies
  • 0 likes

Premium gone

Hi, my name is Ansgar Engstrom and my spotify premium just vanished over night. Apparently, now I have Spotify Free. I have checked my payment log and my spotify premium is all paid and done for. I would like this issue to be fixed as soon as possibl...

  • Casual Listener
  • Hi, my name is Ansgar Engstrom and my spotify premium just vanished over night.   Apparently, now I have Spotify Free. I have checked my payment log and my spotify premium is all paid and ...
  • bitemandeln
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Spotify won't let me cancel my subscription?!

Can someone help me cancel my subscription? It accepts the password then nothing...just says its active Help would be appriecated Andy

  • Casual Listener
  • Can someone  help me cancel my subscription? It accepts the password then nothing...just says its active 😕   Help would be appriecated   Andy
  • MikeyB
  • Community Legend
  • 582 Views
  • 5 replies
  • 0 likes
  • 582 Views
  • 5 replies
  • 0 likes

Second account, can't get in

I just created a new spotify account, linked to a new email for business purposes. I logged out of my personal account and tried to sign in to my new one. When I sign into that account, Spotify completely breaks down and becomes unrepsonsive. When I ...

  • Casual Listener
  • I just created a new spotify account, linked to a new email for business purposes. I logged out of my personal account and tried to sign in to my new one. When I sign into that account, Spotify compl...
  • MikeyB
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!! Premium Subscription Upgrade

After having Spotify Premium for five months, I lost my debit card and forgot to change my account information before the bill cycle ended. As a result my premium access was cancelled. Not a big deal. However, when I went to renew my account and afte...

  • Casual Listener
  • After having Spotify Premium for five months, I lost my debit card and forgot to change my account information before the bill cycle ended. As a result my premium access was cancelled. Not a big deal...
  • eyekeyshoe
  • Gig Goer
  • 509 Views
  • 4 replies
  • 0 likes
  • 509 Views
  • 4 replies
  • 0 likes

Can't delete premium subscription

I go through the process to cancel my premium subscription, at the last step it asks me to login to Facebook - but this sends me back to the subscription page which states I have a current premium sub. I've tried logging out of FB, I've tried using I...

  • Casual Listener
  • I go through the process to cancel my premium subscription, at the last step it asks me to login to Facebook - but this sends me back to the subscription page which states I have a current premium su...
  • Taylor
  • Community Legend
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Offline Listening Withdrawn - AGAIN!

Folks, A bit of frustration here. I am a premium subscriber that has now had my offline listening withdrawn from my main device for the 2nd time in less than a week. I've asked to have my devices reset - I guess it was done as my offline listening wa...

  • Casual Listener
  • Folks, A bit of frustration here. I am a premium subscriber that has now had my offline listening withdrawn from my main device for the 2nd time in less than a week.  I've asked to have my devic...
  • Taylor
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Charged for 30 day free trial

I signed up for the free trail and my credit/debit card was charged the next day for the month. Love spotify but please fix this. Thanks, Mark

  • Casual Listener
  • I signed up for the free trail and my credit/debit card was charged the next day for the month. Love spotify but please fix this. Thanks, Mark  
  • Taylor
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Two accountr/missing playlist

Hi, so I had a spotify connected with my facebook and then tried to make another account that was seperate. But my second account ended up connecting with my facebook so i now have two spotify accounts connected to facebook but, i lost my old playlis...

  • Newbie
  • Hi, so I had a spotify connected with my facebook and then tried to make another account that was seperate. But my second account ended up connecting with my facebook so i now have two spotify accoun...
  • Taylor
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

how long does it take to have my dispute looked at?

So I sent a query regarding how I think I was charged when I shouldn't have been. Due to the lack of money that I currently have, I was requesting a refund. I am very short on money at the moment, so if someone could give me an idea on how long these...

  • Newbie
  • So I sent a query regarding how I think I was charged when I shouldn't have been. Due to the lack of money that I currently have, I was requesting a refund. I am very short on money at the moment, so...
  • Taylor
  • Community Legend
  • 321 Views
  • 1 replies
  • 1 likes
  • 321 Views
  • 1 replies
  • 1 likes

phone says i have more than 3 devices synced

Every once and then I have to redownload my playlists because the app is telling me I have more than 3 devices synced where I think y only have on 3 laptop, and 2 phones. Can you tell me how many devices have my account??? Or why is this is happening

  • Casual Listener
  • Every once and then I have to redownload my playlists because the app is telling me I have more than 3 devices synced where I think y only have on 3 laptop, and 2 phones. Can you tell me how many dev...
  • Taylor
  • Community Legend
  • 1744 Views
  • 1 replies
  • 0 likes
  • 1744 Views
  • 1 replies
  • 0 likes

iphone memory

Hi, I wanted to know how many MB does one synced (off line) album (aprox 8-10 songs) take on an iphone? Thanks

  • Newbie
  • Hi,   I wanted to know how many MB does one synced (off line) album (aprox 8-10 songs) take on an iphone? Thanks
  • MichaelJerzak
  • Composer
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Premium/Facebook confirm password loop

Hello Sir, I'm logged in spotify; but I want to buy premium. Everytime I click on "Confirm purchase" it keeps taking me to facebook to enter password - I enter the password, it takes me back back to Spotify confirm purchase page, click on it, takes m...

  • Newbie
  • Hello Sir, I'm logged in spotify; but I want to buy premium. Everytime I click on "Confirm purchase" it keeps taking me to facebook to enter password - I enter the password, it takes me back back...
  • keithdb5582
  • Casual Listener
  • 1451 Views
  • 6 replies
  • 2 likes
  • 1451 Views
  • 6 replies
  • 2 likes

Playlists Gone?!

So when I was logging in into my Spotify account, all my playlists were gone, is there any way to recover them? I had three named: ''Epische Shizzle'' ''Oude **bleep**'' and ''Rock'' If I can get them back, I would be realy gratefull! Thanks!

  • Visitor
  • So when I was logging in into my Spotify account, all my playlists were gone, is there any way to recover them? I had three named: ''Epische Shizzle'' ''Oude **bleep**'' and ''Rock'' If I can g...
  • Taylor
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Best way to utilise spotify at a house party

Hi folks. We're having a house party for a friend in a few weeks and I'll be 'DJing' with the help of Spotify and crossfade. We'd really like the music to be on in a few rooms at the same time. Now I know that you can't do this by signing in on a few...

  • Casual Listener
  • Hi folks.   We're having a house party for a friend in a few weeks and I'll be 'DJing' with the help of Spotify and crossfade. We'd really like the music to be on in a few rooms at the same ...
  • Taylor
  • Community Legend
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes