Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414909 Views
  • 965 replies
  • 108 likes
  • Account
  • 414909 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181591 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181591 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102155 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102155 Views
  • 68 replies
  • 10 likes

Can not upgrade? Lost premium subscription

I was a premium subscriber. My bank card was stolen and deactivated causing my premium membership to be cancelled. I am trying to login with Facebook to repurchase. When I hit 'confirm purchase' it takes me to Facebook browser and just hangs. How do ...

  • Newbie
  • I was a premium subscriber. My bank card was stolen and deactivated causing my premium membership to be cancelled. I am trying to login with Facebook to repurchase. When I hit 'confirm purchase' ...
  • Peter__
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Updating credit card

I am trying to update my credit card, have been for a few days now, and I am unable to finish the process. I enter in the new details and it tells me it is unable to update. Any help?

  • Music Fan
  • I am trying to update my credit card, have been for a few days now, and I am unable to finish the process.  I enter in the new details and it tells me it is unable to update.   Any help?
  • Adam
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Logged into Spotify and my playlists that I've worked on for months are gone.

I only have one login, and I use my Facebook account to login. Other playlists that I've created are still there, but the most important ones have vanished. Is there a way to get these back? I don't have a premium account, only the free one. This is ...

  • Music Fan
  • I only have one login, and I use my Facebook account to login. Other playlists that I've created are still there, but the most important ones have vanished. Is there a way to get these back? I don't ...
  • joeballs
  • Music Fan
  • 430 Views
  • 10 replies
  • 0 likes
  • 430 Views
  • 10 replies
  • 0 likes

Solved!! SPOTIFY PREMIUM RECEIT

Hey, I need receits for my Spotify Premium account for 2012 for my taxes. I work in music, so this a business expense for me. Any idea how I can get this asap? Will

  • Casual Listener
  • Hey, I need receits for my Spotify Premium account for 2012 for my taxes. I work in music, so this a business expense for me. Any idea how I can get this asap?   Will
  • Will86
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Solved!! Deleting my spotlight account

I downloaded the spotify app and signed up and apparently I got a premium trial anyway it's almost over and I don't want to be charged I just wanted to listen to spotify for free but now I just want to delete the account because I do not want to get ...

  • Newbie
  • I downloaded the spotify app and signed up and apparently I got a premium trial anyway it's almost over and I don't want to be charged I just wanted to listen to spotify for free but now I just want ...
  • Peter__
  • Community Legend
  • 702 Views
  • 1 replies
  • 0 likes
  • 702 Views
  • 1 replies
  • 0 likes

Hacked premium account

Hello.My premium account has been hacked, and also my e-mail. Which means I can't recieve a new password. I did fill a contact form (Case # 00721041), but no answer yet (did it yesterday). I need to either get a new password and change my e-mail, or ...

  • Casual Listener
  • Hello. My premium account has been hacked, and also my e-mail. Which means I can't recieve a new password. I did fill a contact form (Case # 00721041), but no answer yet (did it yesterday). I need...
  • Adam
  • Roadie
  • 437 Views
  • 4 replies
  • 0 likes
  • 437 Views
  • 4 replies
  • 0 likes

Lost all playlists

Hello Spotify Community, After having been inactive on Spotify for a longer period of time (approximately 2-3 months) I today logged into my account via Facebook. However, all my playlists are now gone? Is anyone familiar with this problem or know an...

  • Newbie
  • Hello Spotify Community,   After having been inactive on Spotify for a longer period of time (approximately 2-3 months) I today logged into my account via Facebook. However, all my playlists...
  • Taylor
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Can't buy a gift card

A few minutes ago i tried to buy a gift card for my friend via PayPal, and that's a message I got:"Niestety wystąpił problem. Spróbuj ponownie później" something like 'unfortunately an error occurs, try again later'Everything worked great today morni...

  • Regular
  • A few minutes ago i tried to buy a gift card for my friend via PayPal, and that's a message I got: "Niestety wystąpił problem. Spróbuj ponownie później" something like 'unfortunately an error o...
  • Peter__
  • Community Legend
  • 340 Views
  • 6 replies
  • 0 likes
  • 340 Views
  • 6 replies
  • 0 likes

why do you release remix versions of tracks before or without the original?

Hi, I'v had spotify for a number of years and starting to get really annoyed with the fact that spotify seems to take ages or dosn't put on the latest dance tracks, both remixes and originals. Or they put the remixes on but no originals, have you tho...

  • Casual Listener
  • Hi,   I'v had spotify for a number of years and starting to get really annoyed with the fact that spotify seems to take ages or dosn't put on the latest dance tracks, both remixes and original...
  • Zak90
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

I keep getting paused by others logged in my accounts

I keep gettin gmy music paused and It's getting real anoying. I've changed my password already. IS there a way to kick off the people on my account?

  • Regular
  • I keep gettin gmy music paused and It's getting real anoying. I've changed my password already. IS there a way to kick off the people on my account?
  • monets
  • Regular
  • 584 Views
  • 8 replies
  • 0 likes
  • 584 Views
  • 8 replies
  • 0 likes

Solved!! Is it possible to change the Facebook-account that is connected with my Spotify-account?

I want to show my facebook friends what im listening to, and i want to easy get to their music (through searching on their names in the searchbar in Spotiry (the program))! How?! Would be great with some professional help from Spotify MODS/Admins!

  • Casual Listener
  • I want to show my facebook friends what im listening to, and i want to easy get to their music (thr...
  • Stupify
  • Community Legend
  • 395 Views
  • 5 replies
  • 0 likes
  • 395 Views
  • 5 replies
  • 0 likes

unlink suspended facebook account

So I've suspended my facebook account, temporarly but I want to still use spotify, and maybe, in the future relink it to my facebook account... is there a way to do this, is there a way to do this easily? Im considering just using youtube for my tune...

  • Casual Listener
  • So I've suspended my facebook account, temporarly but I want to still use spotify, and maybe, in the future relink it to my facebook account... is there a way to do this, is there a way to do this ea...
  • Peter__
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Premium account Hacked!

Hi, My premium account has been hacked. Can someone please look into it? I've created a case through the contact form, but can't get the ticket number as I guess it was sent to my hackers email address. I was able to log on here through my desktop ap...

  • Newbie
  • Hi, My premium account has been hacked. Can someone please look into it?   I've created a case through the contact form, but can't get the ticket number as I guess it was sent to my hacker...
  • Peter__
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Licenses Question

I will be moving to Panama for two years to work with Peace Corps. I'll be without internet most of the time and would like to maintain my Spotify subscription. If I purchase a year plan, will this mean I only have to log in to Spotify once a year to...

  • Regular
  • I will be moving to Panama for two years to work with Peace Corps. I'll be without internet most of the time and would like to maintain my Spotify subscription. If I purchase a year plan, will this m...
  • driven4rhythm
  • Regular
  • 524 Views
  • 2 replies
  • 0 likes
  • 524 Views
  • 2 replies
  • 0 likes

Facebook attached to spotifuggle, showing my account name.

I've just attached my Facebook-account to my Spotify Premium (on my Macbook Pro running OS X 10.8.3) and logged in with my facebook mail but Spotify still shows my Spotify-account name instead of my full name. Is this changeable?

  • Regular
  • I've just attached my Facebook-account to my Spotify Premium (on my Macbook Pro running OS X 10.8.3) and logged in with my facebook mail but Spotify still shows my Spotify-account name instead of my ...
  • basszman
  • Regular
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Bought wrong subscription

Hi, I wanted to buy the Spotify Unlimited but I accidentally pressed on the Premium after. Because of my mistake, it is a Premium account now. Would it possible for me to switch it back to Unlimited so that my subscription will end 26 June instead of...

  • Regular
  • Hi,   I wanted to buy the Spotify Unlimited but I accidentally pressed on the Premium after. Because of my mistake, it is a Premium account now.   Would it possible for me to swit...
  • Peter__
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Cancelled My Account - stil being billed

I cancelled my account a couple of months back and just noticed that I'm still being billed and my account is acting as though I've never cancelled. I just cancelled AGAIN, but not hopeful it will actually stick. I would expect a 'reputable' business...

  • Newbie
  • I cancelled my account a couple of months back and just noticed that I'm still being billed and my account is acting as though I've never cancelled.  I just cancelled AGAIN, but not hopeful it w...
  • Peter__
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

My account is not showing up as a Premium User?

I was using a Free subcription but upgraded it to the Premium once I bought a Sonos system but my login account is only showing me to upgrade. The Spotify Premium Sonos account is reflecting and working fine but when I'm logging into Spotify on my la...

  • Casual Listener
  • I was using a Free subcription but upgraded it to the Premium once I bought a Sonos system but my login account is only showing me to upgrade.    The Spotify Premium Sonos account is re...
  • Sam
  • Spotify
  • 1040 Views
  • 4 replies
  • 0 likes
  • 1040 Views
  • 4 replies
  • 0 likes