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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421575 Views
  • 965 replies
  • 108 likes
  • Account
  • 421575 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186554 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186554 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103478 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103478 Views
  • 69 replies
  • 10 likes

Charged for a Years Subscription !!

Instead of the usual £9.99 taken each month, my May 2013 bill is £119.88 - thats 12 months subscription in 1 hit !! Ive just received an alert from PayPal account used to pay for Spotify, because of this fee I stand to be charged !! No warning, No em...

  • Casual Listener
  • Instead of the usual £9.99 taken each month, my May 2013 bill is £119.88 - thats 12 months subscription in 1 hit !! Ive just received an alert from PayPal account used to pay for Spotify, because o...
  • Peter__
  • Community Legend
  • 342 Views
  • 6 replies
  • 0 likes
  • 342 Views
  • 6 replies
  • 0 likes

NUS Student Discount

I signed up for the premium option but after putting in bank details etc realised that you needed to go onto the NUS option before you got this far. I have cancelled my subscription and re done it on the NUS option but will I be charged £4.99 or £9.9...

  • Newbie
  • I signed up for the premium option but after putting in bank details etc realised that you needed to go onto the NUS option before you got this far. I have cancelled my subscription and re done it on...
  • Adam
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Invalid zip code.... STILL

Still trying to buy a premium subscription but just like over a week ago, when I try to enter my zip, it says invalid zip code. The box already starts off red and says invalid before I enter anything. My acount settings are set to America, yet it won...

  • Casual Listener
  • Still trying to buy a premium subscription but just like over a week ago, when I try to enter my zip, it says invalid zip code. The box already starts off red and says invalid before I enter anything...
  • Peter__
  • Community Legend
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

premium

Hej Har haft o betalat för premium ganska länge . Mitt problem nu är att jag har fått nytt betalkort o därför har inga pengar kunnat dragits från mitt konto. Jag försöker skriva in det nya o få premium igen men det går inte, The payment fail står det...

  • Newbie
  • Hej Har haft o betalat för premium ganska länge . Mitt problem nu är att jag har fått nytt betalkort o därför har inga pengar kunnat dragits från mitt konto. Jag försöker skriva in det nya o få p...
  • Peter__
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Wrong name top right

There is a wrong name on the top right in my spotify, I'd like it removed. It's not my facebook name, I don't have facebook and I can't unconnect to a facebook account because my spotify isn't connected to one.

  • Regular
  • There is a wrong name on the top right in my spotify, I'd like it removed. It's not my facebook name, I don't have facebook and I can't unconnect to a facebook account because my spotify isn't connec...
  • Peter__
  • Community Legend
  • 968 Views
  • 13 replies
  • 0 likes
  • 968 Views
  • 13 replies
  • 0 likes

my account is due to be deactivated HELP!!

Case no 00727950my account is about to be deactivated due to no payment being received yet there is more than enough money in my bank.I have had an upgrade on my bank account which my be causing a problem, however I was assured the banking details sh...

  • Casual Listener
  • Case no 00727950 my account is about to be deactivated due to no payment being received yet there is more than enough money in my bank. I have had an upgrade on my bank account which my be causin...
  • Adam
  • Roadie
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes

Support/questions/contact-page

Now why is it impossible for me to return a query through 'normal channels'. I was charged on my creditcard imediately after initiating my trial period AND I HAVE NO WAY OF CONTACTING YOUR SUPPORT. How can you (legally!) charge users and then fail to...

  • Newbie
  • Now why is it impossible for me to return a query through 'normal channels'. I was charged on my creditcard imediately after initiating my trial period AND I HAVE NO WAY OF CONTACTING YOUR SUPPORT. H...
  • Peter__
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! How do I remove my tracks which are published on spotify?

Hey! I've uploaded tracks to Spotify via Ditto Music and I can't takedown my tracks from there because once I request a takedown, nothing happens. So now I wonder if I could contact Spotify to remove some of my tracks? Here's my artistpage on Spotify...

  • Music Fan
  • Hey!   I've uploaded tracks to Spotify via Ditto Music and I can't takedown my tracks from there because once I request a takedown, nothing happens. So now I wonder if I could contact Spotify ...
  • pangmango
  • Music Fan
  • 3410 Views
  • 3 replies
  • 0 likes
  • 3410 Views
  • 3 replies
  • 0 likes

I maybe idiot but..

..how can I get Unlimited version if I don´t have credit card and I cannot understand how the PayPal works..? Its so unfimiliar to use Paypal in Finland. Could I use my Visa Electron still?

  • Newbie
  •   ..how can I get Unlimited version if I don´t have credit card and I cannot understand how the PayPal works..? Its so unfimiliar to use Paypal in Finland. Could I use my Visa Electron...
  • Stupify
  • Community Legend
  • 621 Views
  • 3 replies
  • 0 likes
  • 621 Views
  • 3 replies
  • 0 likes

Log all session off of account

I need to log all my session off I use it on my phone. Please?Thanks

  • Casual Listener
  • I need to log all my session off I use it on my phone. Please? Thanks
  • Taylor
  • Community Legend
  • 185 Views
  • 3 replies
  • 0 likes
  • 185 Views
  • 3 replies
  • 0 likes

Account Hijacked

Hello, my account username is "narimonk" and I've been a premium subscriber since the beggining. Someone has gotten into my account and changed my email address, password, and zip code, then changed my payment plan from monthly to yearly taking all o...

  • Newbie
  • Hello,    my account username is "narimonk" and I've been a premium subscriber since the beggining. Someone has gotten into my account and changed my email address, password, and zip co...
  • Sam
  • Spotify
  • 479 Views
  • 2 replies
  • 0 likes
  • 479 Views
  • 2 replies
  • 0 likes

my account has been deleted

my credit card was stolen - spotify sent me a few emails about it being declined and when i went to finally login and update my credit card details i don't appear to have an account anymore! i tried to reset my password and it's saying no account is ...

  • Newbie
  • my credit card was stolen - spotify sent me a few emails about it being declined and when i went to finally login and update my credit card details i don't appear to have an account anymore!  i ...
  • Sam
  • Spotify
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Songs cutting off around 1:30 on phone

Hello, For some reason on my phone, spottify stops at 1:30 mark of each song. This started yesterday. Any ideas? I deleted the app on my phone and reinstalled and it's still doing it. Thanks! Gillian

  • Regular
  • Hello,   For some reason on my phone, spottify stops at 1:30 mark of each song. This started yesterday. Any ideas? I deleted the app on my phone and reinstalled and it's still doing it.&nbsp...
  • Sam
  • Spotify
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Accidentally deleted my playlist

I accidentally deleted my playlist "Kristina" with over 200 songs; can you please restore it? Thank you!

  • Newbie
  • I accidentally deleted my playlist "Kristina" with over 200 songs; can you please restore it?  Thank you!
  • Taylor
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Being charged for an account that is 60days old

I cancelled my subscription two months ago and i was just charged this month and i dont even have the service anymore...i contacted spotfiy through their krazy emails service,which does nothing but send your email to random spotify agents,who are all...

  • Newbie
  • I cancelled my subscription two months ago and i was just charged this month and i dont even have the service anymore...i contacted spotfiy through their krazy emails service,which does nothing but s...
  • Adam
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Problems gift card.

Hi . I just bought a giftcard in Norway to upgrade my account to Premium. ( I live in Norway) When i'm texing the code it finds how much the card is, but when i'm choosing Premium there's coming up a sign says "We are currently not able to redeem thi...

  • Newbie
  • Hi . I just bought a giftcard in Norway to upgrade my account to Premium. ( I live in Norway) When i'm texing the code it finds how much the card is, but when i'm choosing Premium there's coming ...
  • Peter__
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Cant re-link account to Facebook

Hi. My Spotify is for some reason no longer linked to Facebook and i can therefore not reach my playlists and although i have a subsciption it gives me ads that's reserved for non-paying customers. In the help section here it said that i should go to...

  • Visitor
  • Hi. My Spotify is for some reason no longer linked to Facebook and i can therefore not reach my playlists and although i have a subsciption it gives me ads that's reserved for non-paying customers. I...
  • Peter__
  • Community Legend
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Missing Playlist

One of my playlists - Offline New Stuff has dissapeared. Can you recover for me, it is the 3rd time it has gone and had to be recovered

  • Regular
  • One of my playlists - Offline New Stuff has dissapeared. Can you recover for me, it is the 3rd time it has gone and had to be recovered
  • Peter__
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Finished 30 day trial, still ads to try it

I did the 30 day trial late 2012, yet spotify still bombards me with ads to try premium! Is this not the most basic data that spotify collects? When I click on the trial link, it of course says "It appears that you've already been a premium user and ...

  • Regular
  • I did the 30 day trial late 2012, yet spotify still bombards me with ads to try premium! Is this not the most basic data that spotify collects? When I click on the trial link, it of course says ...
  • gdes94
  • Regular
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes