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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294338 Views

529 replies

34 likes

Account
Free
  • 294338 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13763 Views

6 replies

11 likes

Security
  • 13763 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542346 Views

990 replies

115 likes

Account
  • 542346 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129806 Views

74 replies

12 likes

Account
Login
Premium
  • 129806 Views
  • 74 replies
  • 12 likes

Automatically upgraded; what gives?

I have been an unlimited subscriber for the past few months. A few days ago I accessed Spotify via my mobile device, without realizing that this was an unlimited feature. Today I received a notification that Spotify charged my paypal account for the ...

Newbie

I have been an unlimited subscriber for the past few months. A few days ago I accessed Spotify via my mobile device, without realizing that this was an unlimited feature. Today I received a notificat...

Joe

Community Legend

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

Solved!! Unlimited/premium

Does Spotify Unlimited have 320kbps? Or is it only Premium? And what does Spotify Unlimited have? Everything else but no phone?

Casual Listener

Does Spotify Unlimited have 320kbps? Or is it only Premium? 🙂   And what does Spotify Unlimited have? Everything else but no phone?

aaloo

Casual Listener

438 Views

2 replies

0 likes

  • 438 Views
  • 2 replies
  • 0 likes

Not syncing

My music is no longer syncing for offline play. Everyone I hit the sync button for my playlist, nothing happens. What can I do to fix this problem?

Casual Listener

My music is no longer syncing for offline play. Everyone I hit the sync button for my playlist, nothing happens. What can I do to fix this problem?

MichaelJerzak

Composer

320 Views

3 replies

0 likes

  • 320 Views
  • 3 replies
  • 0 likes

FB sync (impossible or server problem?)

Hi, I've recently decided to create a spotify account (with Gmail) without using facebook. Since i'll eventually leave facebook someday, I don't want to lose everything I have done on this new account. But the inability of having a profile picture ma...

Casual Listener

Hi, I've recently decided to create a spotify account (with Gmail) without using facebook. Since i'll eventually leave facebook someday, I don't want to lose everything I have done on this new acco...

brunomiiguel

Casual Listener

390 Views

5 replies

0 likes

  • 390 Views
  • 5 replies
  • 0 likes

Buying Premium Gift Card Online

Hi Hi, I want to buy a premium gift card for my sister in the UK as a present, but the Spotify website only lets you buy gift cards for a certain country if your credit card/paypal account are registered in that same country. Which means I can't buy ...

Casual Listener

Hi Hi, I want to buy a premium gift card for my sister in the UK as a present, but the Spotify website only lets you buy gift cards for a certain country if your credit card/paypal account are regi...

Joe

Community Legend

5293 Views

5 replies

0 likes

  • 5293 Views
  • 5 replies
  • 0 likes

Spotify premium got charged on the wrong account.

Hi, i did see it now, but i have had spotify premium on my account for olmost a year, and the charge have been from my account, and the charge where supposed to go to netcom as they pay for it, but when i called netcom they told me to call spotify, b...

Newbie

Hi, i did see it now, but i have had spotify premium on my account for olmost a year, and the charge have been from my account, and the charge where supposed to go to netcom as they pay for it, but w...

Greg

Roadie

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

After 2 days Spotify not working on iPad

A friend setup my Spotify account and I don't know if it's premium trial or not. After 2 days it's not working anymore. When my daughter signs in with her free Spotify acct on my iPad hers works !?

Newbie

A friend setup my Spotify account and I don't know if it's premium trial or not. After 2 days it's not working anymore. When my daughter signs in with her free Spotify acct on my iPad hers works !?

MichaelJerzak

Composer

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Premium subscriber

I just recently purchased A new Premiumsubscription,Yet when I try to play a song,Your Radio pops up,as if I havent paid.Its Sorta agitating.What gives?@[Snip-Email(Privacy)-Peter]

Casual Listener

I just recently purchased A new Premiumsubscription,Yet when I try to play a song,Your Radio pops up,as if I havent paid.Its Sorta agitating.What gives?@[Snip-Email(Privacy)-Peter]

Joe

Community Legend

258 Views

2 replies

0 likes

  • 258 Views
  • 2 replies
  • 0 likes

Please reset my devices

Please can you reset my devices for me as I have replaced my phone. cheers

Casual Listener

Please can you reset my devices for me as I have replaced my phone. cheers

Greg

Roadie

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Can't log in to spotify on PC with my facebook login details

Hello, Spotify is connected to my facebook and i use it on my phone all the time. But everytime I go to log into spotify on my pc or laptop, it says my username and/or password is incorrect. I have tried changing my facebook password and trying to lo...

Casual Listener

Hello,   Spotify is connected to my facebook and i use it on my phone all the time. But everytime I go to log into spotify on my pc or laptop, it says my username and/or password is inc...

1280816483

Casual Listener

1466 Views

1 replies

0 likes

  • 1466 Views
  • 1 replies
  • 0 likes

My Facebook account was disabled

My Facebook was disabled and now I don't have access to the services that I have paid for, and spotify is ignoring my emails. Please help.

Casual Listener

My Facebook was disabled and now I don't have access to the services that I have paid for, and spotify is ignoring my emails. Please help.

Joe

Community Legend

404 Views

3 replies

0 likes

Account
  • 404 Views
  • 3 replies
  • 0 likes

Popular songs not in order

When you're looking at an artist page, why are the top 10 Popular songs in order by listening counts? For example, I'm looking at Rihanna's page and her #1 Popular song is "Princess of China" and "Diamonds" is 2nd even though it has 64,771,104 more l...

Newbie

When you're looking at an artist page, why are the top 10 Popular songs in order by listening counts?   For example, I'm looking at Rihanna's page and her #1 Popular song is "Princess of Chi...

Joe

Community Legend

832 Views

1 replies

2 likes

  • 832 Views
  • 1 replies
  • 2 likes

Solved!! "I've Been Listening To" Artists: how often do they update?

I've noticed that the artists listed in "Artists I've Been Listening To" are artists that I listened to on Friday, but nothing since then. Same with my friends' profiles. I take it that this isn't a live listing, then. Question is, how often does tha...

Roadie

I've noticed that the artists listed in "Artists I've Been Listening To" are artists that I listened to on Friday, but nothing since then. Same with my friends' profiles. I take it that this isn't a ...

chrisiverson

Newbie

2088 Views

3 replies

0 likes

  • 2088 Views
  • 3 replies
  • 0 likes

Polish Premium/Unlimited what for?

I was so happy when you enable Poland to use you app. Now i'm such dissapointed. It's all about library. I'm not talking only about some new wave stuff of Polish artists. You gave us Stones throw records, and now you took it back. That's how it looks...

Regular

I was so happy when you enable Poland to use you app. Now i'm such dissapointed. It's all about library. I'm not talking only about some new wave stuff of Polish artists. You gave us Stones throw rec...

sowa

Regular

859 Views

4 replies

0 likes

  • 859 Views
  • 4 replies
  • 0 likes

Friends playlists

Many of my Spotify friends are radio programs and music magazines. Before, I could reach new playlists published by them through. Spotify. But since a while back, no more playlist are published there. But if I click a link on their website I can find...

Casual Listener

Many of my Spotify friends are radio programs and music magazines. Before, I could reach new playlists published by them through. Spotify. But since a while back, no more playlist are published there...

Amii

Casual Listener

526 Views

3 replies

0 likes

  • 526 Views
  • 3 replies
  • 0 likes

Facebook and spotify accounts delinked

I used to log in using my facebook. This stopped working and now when I log into spotify using my old username, conorsul, it works fine except it's not linked to Facebook. When I log in using Facebook, it says it's a new account. Can this be undone. ...

Casual Listener

I used to log in using my facebook. This stopped working and now when I log into spotify using my old username, conorsul, it works fine except it's not linked to Facebook. When I log in using Faceboo...

meahtenoha

Spotify

5105 Views

85 replies

2 likes

  • 5105 Views
  • 85 replies
  • 2 likes

I left Facebook and Spotify wiped my entire profile clean

I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account. I signed back in, and they reactivated my Facebook account without my permission or knowledge. As a result, I disconnected the Spotify acco...

Visitor

I decided to deactivate my Facebook account, and noticed that Spotify automatically booted me from my account.  I signed back in, and they reactivated my Facebook account without my permission o...

Adam

Roadie

969 Views

1 replies

1 likes

Facebook
  • 969 Views
  • 1 replies
  • 1 likes

I have been charged for premium but subscription status still free.

i have signed up for premium and my credit card has been charged, but my subscription status still free and i don't have any of the premium features. I have uninstalled and reinstalled but no change.

Newbie

i have signed up for premium and my credit card has been charged, but my subscription status still free and i don't have any of the premium features.  I have uninstalled and reinstalled but no c...

Adam

Roadie

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Solved!! I've sent a mail to receive my password for my devices, but the mail never arrives.

I want to receive the password for my devices, but I can't receive the mail. I've already tried everything I could think of. I've tried to send the mail to myself multiple times, and Spotidy says that the mail has been send to my email adress. I neve...

Newbie

I want to receive the password for my devices, but I can't receive the mail. I've already tried everything I could think of. I've tried to send the mail to myself multiple times, and Spotidy says tha...

casanunda

Regular

967 Views

12 replies

0 likes

  • 967 Views
  • 12 replies
  • 0 likes

Solved!! Spotify Premium on Mac - Trial on iPhone - HELP!

Hi, I just bought the Spotify Premium subsciption on my Mac. This is not registered on my iPhone. What should I do? I have tried the steps outlined in this post. Does not work.

Casual Listener

Hi,   I just bought the Spotify Premium subsciption on my Mac.   This is not registered on my iPhone. What should I do?    I have tried the steps outlined in this...

jXales

Newbie

1082 Views

3 replies

0 likes

  • 1082 Views
  • 3 replies
  • 0 likes