Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4584 Views
  • 1 replies
  • 9 likes
  • Security
  • 4584 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 465009 Views
  • 976 replies
  • 111 likes
  • Account
  • 465009 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205593 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205593 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113216 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113216 Views
  • 72 replies
  • 12 likes

Spotify Premium Free Trial not working

I started the free trial for premium today and it's not working!! I put in all my details etc and got a reciept but when I log in on mobile, it appears that I don't have premium. I have logged in and out of both mobile and desktop and re-installed th...

  • Casual Listener
  • I started the free trial for premium today and it's not working!! I put in all my details etc and got a reciept but when I log in on mobile, it appears that I don't have premium. I have logged in and...
  • Frances_jowett
  • Casual Listener
  • 927 Views
  • 8 replies
  • 0 likes
  • 927 Views
  • 8 replies
  • 0 likes

Change email and try to create a new account with old email

My daughter has a spotify account but with my email adress : snip - mod Logged ij onto her account, I changed the email adress with her email : snip - mod It works, the profil is up to date. Now I want to create an account FOR ME, using my email adre...

  • Newbie
  • My daughter has a spotify account but with my email adress : snip - mod Logged ij onto her account, I changed the email adress with her email : snip - mod It works, the profil is up to date. No...
  • fabrice9164
  • Regular
  • 791 Views
  • 2 replies
  • 0 likes
  • 791 Views
  • 2 replies
  • 0 likes

Spotify

I still have all my playlists but they all say they have 0 songs and I can click on the they say I have to have premium??? Please help

  • Newbie
  • I still have all my playlists but they all say they have 0 songs and I can click on the they say I have to have premium??? Please help
  • Taylor
  • Community Legend
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Solved!! Help (Meredith!)

This is to any moderator who can help me, but particularly to Meredith because I've seen her solve problems like the one I have right now. I was going through my playlists doing some cleaning and consolidating, deleting playlists I no longer wanted, ...

  • Casual Listener
  • This is to any moderator who can help me, but particularly to Meredith because I've seen her solve problems like the one I have right now. I was going through my playlists doing some cleaning and con...
  • meahtenoha
  • Spotify
  • 772 Views
  • 3 replies
  • 0 likes
  • 772 Views
  • 3 replies
  • 0 likes

I get commercials - why am I downgraded from Premium?

I just checked my account overview and it says that I get Spotify Free. Until now, I have been paying for Spotify Premium to avoid the commercials. I get them now. I didn't stop my subscription to Spotify Premium What went wrong? It's urgent, I HATE ...

  • Newbie
  •     I just checked my account overview and it says that I get Spotify Free. Until now, I have been paying for Spotify Premium to avoid the commercials. I get them now. I didn't stop my ...
  • Jamie
  • Spotify Legend
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Solved!! Deleted Facebook account, is Spotify automatically deleted too?

I signed up for my free month of premium spotify but a few weeks in i deleted my facebook. I just wanted to make sure that my Spotify account was deleted as well. I can't login to my Spotify account because it was connected to Facebook so there's rea...

  • Newbie
  • I signed up for my free month of premium spotify but a few weeks in i deleted my facebook. I just wanted to make sure that my Spotify account was deleted as well. I can't login to my Spotify account ...
  • Peter__
  • Community Legend
  • 6118 Views
  • 5 replies
  • 0 likes
  • 6118 Views
  • 5 replies
  • 0 likes

Upgrade not working Re installed and logged in and out. Still broke

I have followed the instructions to re install spotify and re log in to fix the problem with purchasing premium and not being able to use it. I have done the guided instructions but its still not working and still cant access music on my phone

  • Casual Listener
  • I have followed the instructions to re install spotify and re log in to fix the problem with purchasing premium and not being able to use it. I have done the guided instructions but its still not...
  • Peter__
  • Community Legend
  • 393 Views
  • 4 replies
  • 1 likes
  • 393 Views
  • 4 replies
  • 1 likes

I can't access My play lists

Hi, i uppdaterad My spotify account today as My old creditcard had expired. Now i can't access My playlists. What to do?

  • Visitor
  • Hi, i uppdaterad My spotify account today as My old creditcard had expired. Now i can't access My playlists. What to do?
  • Sam
  • Spotify
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

Solved!! just upgraded to unlimited and still 0 minutes

Hi I just upgraded to unlimited and I'm still stuck with 0 minutes. I have tried logging in and out, but nothing changes. I received the confirmation that the upgrade was succesful and it is also visible in my account info... however still no access ...

  • Casual Listener
  • Hi I just upgraded to unlimited and I'm still stuck with 0 minutes. I have tried logging in and out, but nothing changes. I received the confirmation that the upgrade was succesful and it is also...
  • Katiaa
  • Casual Listener
  • 605 Views
  • 5 replies
  • 0 likes
  • 605 Views
  • 5 replies
  • 0 likes

Solved!! Cuenta Premium de mentira!!

Hola, he hecho la compra de la cuenta Premium. En la web me dice que todo está bien, pero en el Soft me dice como si fuera una cuenta Free poniéndome '0 minutos'. Estoy usando Mac, he probado a borrar la aplicación 5 veces, pero nada. Realmente aunqu...

  • Casual Listener
  • Hola, he hecho la compra de la cuenta Premium. En la web me dice que todo está bien, pero en el Soft me dice como si fuera una cuenta Free poniéndome '0 minutos'. Estoy usando Mac, he probado a borra...
  • lytedesign
  • Casual Listener
  • 575 Views
  • 2 replies
  • 0 likes
  • 575 Views
  • 2 replies
  • 0 likes

Upgrade Problem

Hi, I have upgraded my account to unlimited. But spotify still says, that I have used the time limit for this month. I have already received a copy of the receipt. thanks for your help Nadine

  • Newbie
  • Hi, I have upgraded my account to unlimited. But spotify still says, that I have used the time limit for this month. I have already received a copy of the receipt.   thanks for your help ...
  • Meeshieb
  • Casual Listener
  • 572 Views
  • 6 replies
  • 0 likes
  • 572 Views
  • 6 replies
  • 0 likes

HELP PLEASE

i deleted mi facebook n mi spotify account deleted n im payin for wat someone help me plz

  • Newbie
  • i deleted mi facebook n mi spotify account deleted n im payin for wat someone help me plz
  • Sam
  • Spotify
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Can't Sync Local Files Between Computers

Why can't local files be synced across computers using the same account? If I can't do this then I'm probably going to drop my spotify subscription for something that will let me do this.

  • Casual Listener
  • Why can't local files be synced across computers using the same account?  If I can't do this then I'm probably going to drop my spotify subscription for something that will let me do this.
  • benmbrennan
  • Casual Listener
  • 465 Views
  • 4 replies
  • 0 likes
  • 465 Views
  • 4 replies
  • 0 likes

Solved!! Different country subscriptions with Unlimited

Hi, I have a question. I already know that with the premium subscription you can pay it from any bank "nationality" and use you account abroad, but what happens with unlimited subscription? If I get the unlimited subscription with a spanish bank acco...

  • Casual Listener
  • Hi, I have a question.   I already know that with the premium subscription you can pay it from any bank "nationality" and use you account abroad, but what happens with unlimited subscription...
  • chastelain
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Taken full years x 12 premium payments of £119.99 from bank not £9.99 and now downgraded me to FREE

Hi, you usually take £9.99 for premium but last week took £119.88!!! looking on my account you seem to have taken 12 months in one!! with no notification this isnt acceptable but then you change me to free not premium!! can someone come back to me pl...

  • Newbie
  • Hi, you usually take £9.99 for premium but last week took £119.88!!! looking on my account you seem to have taken 12 months in one!! with no notification this isnt acceptable but then you change me t...
  • Adam
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Deactivated Facebook and subscription automatically changed.

I deactivated my Facebook account and lost my premium membership. I reactivated my fb account and was allowed to continue using spotify for a few days and then spotify started treating me as a new user. I have emailed spotify and no one has gotten in...

  • Visitor
  • I deactivated my Facebook account and lost my premium membership. I reactivated my fb account and was allowed to continue using spotify for a few days and then spotify started treating me as a new us...
  • kattagory
  • Casual Listener
  • 348 Views
  • 4 replies
  • 0 likes
  • 348 Views
  • 4 replies
  • 0 likes

Solved!! Reset

Can you reset all my devices too please??

  • Casual Listener
  • Can you reset all my devices too please??
  • MikeyB
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

E-mail already in use, serious issue.

First time on Spotify today, excited to give it a try... only my email was already in use. What I found is that someone had setup an account and used my email address. So, I reset the password and logged in... which confirmed beacuse it was totally n...

  • Newbie
  • First time on Spotify today, excited to give it a try... only my email was already in use.    What I found is that someone had setup an account and used my email address. So, I reset th...
  • MikeyB
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Payment Failed, Someone please help me

Hi, I have tried for weeks trying to find a solution but nothing nor no one was able to help. Long story short, it keeps saying "Payment Failed" when I try to re-subscribe to premium. Yes, my country is set as USA and my Facebook name and Paypal name...

  • Visitor
  • Hi, I have tried for weeks trying to find a solution but nothing nor no one was able to help. Long story short, it keeps saying "Payment Failed" when I try to re-subscribe to premium. Yes, my country...
  • user-removed
  • Not applicable
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

2 accounts, 1 facebook 1 email

when i originally signed up for spotify i logged in with facebook. i just made another account with a different email address and tried to sync it with facebook but all of my playlists and starred tracks are gone. how can i get back all the music i h...

  • Newbie
  • when i originally signed up for spotify i logged in with facebook. i just made another account with a different email address and tried to sync it with facebook but all of my playlists and starred tr...
  • Peter__
  • Community Legend
  • 683 Views
  • 2 replies
  • 1 likes
  • 683 Views
  • 2 replies
  • 1 likes