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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159010 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159010 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10736 Views
  • 3 replies
  • 10 likes
  • Security
  • 10736 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508976 Views
  • 985 replies
  • 112 likes
  • Account
  • 508976 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124797 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124797 Views
  • 74 replies
  • 12 likes

Account password issues

I signed up for the 30 day trial and as I can't reset the password I want to delete the account.How can I do this now ?

  • Visitor
  • I signed up for the 30 day trial and as I can't reset the password I want to delete the account. How can I do this now ?
  • Joe
  • Community Legend
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

My subscription wasn't cancelled..

I cancelled my premium subscription in May and I amd STILL getting charged. I already sent an email after being charged in June after cancelling my subscription, saying that I cancelled it and did not know why I was being billed. Then the other day I...

  • Casual Listener
  • I cancelled my premium subscription in May and I amd STILL getting charged. I already sent an email after being charged in June after cancelling my subscription, saying that I cancelled it and did no...
  • Adam
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Problems with the 10 hour limit

Hi there. Why is it impossible to me to listen to music when it's september 1st ?? Spotify says that I've already spent my 10 hour limit this month (september) which isn't true. Well, it can't be true because I haven't used Spotify for a whole week a...

  • Regular
  • Hi there.   Why is it impossible to me to listen to music when it's september 1st ?? Spotify says that I've already spent my 10 hour limit this month (september) which isn't true. Well, it ...
  • Joe
  • Community Legend
  • 939 Views
  • 10 replies
  • 0 likes
  • 939 Views
  • 10 replies
  • 0 likes

Spotify keep saying my username is wrong

Hi, I can login spotify with my facebook account but not my spotify numbers. and the Spotify just saying the username is wrong. I am wondering what's going on with it?

  • Newbie
  • Hi, I can login spotify with my facebook account but not my spotify numbers. and the Spotify just saying the username is wrong. I am wondering what's going on with it?  
  • Joe
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

I need to switch bill to another credit card

I had renewed my subsription but wanted to do it on a different card, but instead it charged in on a different one (My previous method) How can i refund that payment and have it redirected to a new card?

  • Newbie
  • I had renewed my subsription but wanted to do it on a different card, but instead it charged in on a different one (My previous method) How can i refund that payment and have it redirected to a new...
  • Adam
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Accidentally deleted my playlists "Partaaay" and "Amor"

Spent soooo much time making these...is there any way to recover them??? I don't have a Mac or iPhone

  • Newbie
  • Spent soooo much time making these...is there any way to recover them??? I don't have a Mac or iPhone 😞
  • Adam
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Un-link from Facebook, resubscribe via email?

So, I decided recently that I wanted to un-link my account from Facebook, and log in using my email address. According to a post on the community, it looks like this isn't possible - you actually need to de-activate your account and re-subscribe with...

  • Visitor
  • So, I decided recently that I wanted to un-link my account from Facebook, and log in using my email address.   According to a post on the community, it looks like this isn't possible - you a...
  • Adam
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

accidentally deleted my "hitz" playlist

I accidentally deleted my "Hitz" playlist. how do i recover this? can someone help? and ctrl+Z doesnt work...

  • Newbie
  • I accidentally deleted my "Hitz" playlist. how do i recover this? can someone help? and ctrl+Z doesnt work... 
  • Adam
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

No more Facebook

Hi. I have just started a new Spotify account becouse my old one was connected thru Facebook. Since i do not want a account on Facebook any more, i decided to delete this account. But this affected my old Spotify account, so i no longer could log in....

  • Casual Listener
  • Hi.   I have just started a new Spotify account becouse my old one was connected thru Facebook. Since i do not want a account on Facebook any more, i decided to delete this account. &nbs...
  • Adam
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Recover deleted playlist

hi, I accidently deleted my playlist Party party and wonder if there is any way to restore it somehow? would be thankful for answers. my username is gidefjord92

  • Newbie
  • hi, I accidently deleted my playlist Party party and wonder if there is any way to restore it somehow? would be thankful for answers. my username is gidefjord92
  • Adam
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

subscription status

I sighned up for 30 day trial and recieved an email confirmation but my account status says i'm using "spotify free". How do I correct this?

  • Newbie
  • I sighned up for 30 day trial and recieved an email confirmation but my account status says i'm using "spotify free". How do I correct this?
  • Adam
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Unknown Device

My Account is in use by an unrecognized device. Is there a way to kick certain devices but not delete my actual music? I have over 2 Gigabytes of songs, but I do not want to have to search all the songs again! Thanks!

  • Casual Listener
  • My Account is in use by an unrecognized device. Is there a way to kick certain devices but not delete my actual music? I have over 2 Gigabytes of songs, but I do not want to have to search all the so...
  • Adam
  • Roadie
  • 951 Views
  • 1 replies
  • 0 likes
  • 951 Views
  • 1 replies
  • 0 likes

Resetting password doesn't work!

It looks like it works but than the system says that my e-mail is already being registred with another account. Please Help!

  • Casual Listener
  • It looks like it works but than the system says that my e-mail is already being registred with another account. Please Help!
  • Peter__
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Not getting premium (using web player)

Hi, I've upgraded to Premium a few day ago, and I'm still getting ads. I'm using the web player (in Chrome, under Linux). I tried logging out, then back in, still getting ads. Not sure what to do...

  • Casual Listener
  • Hi, I've upgraded to Premium a few day ago, and I'm still getting ads. I'm using the web player (in Chrome, under Linux). I tried logging out, then back in, still getting ads. Not sure what t...
  • mblais
  • Casual Listener
  • 303 Views
  • 4 replies
  • 0 likes
  • 303 Views
  • 4 replies
  • 0 likes

spotify account

I opened my account on spotifyfree while living in Spain, now I moved to Mexico, I have changed the country on my profile, but I can't use my account beaus it says I have exceed the 14 days allowed to use in a foreign country, what should I do?

  • Newbie
  • I opened my account on spotifyfree while living in Spain, now I moved to Mexico, I have changed the country on my profile, but I can't use my account beaus it says  I have exceed the 14 days all...
  • Peter__
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Moving to country with no spotify

Hello all, What can I do with my account after I move to India for 6 months and want to keep on listening and finding music? I understood that my account will not work (except on offline mode) and it should be activated once a month by being online.....

  • Newbie
  • Hello all,   What can I do with my account after I move to India for 6 months and want to keep on listening and finding music?   I understood that my account will not work (except o...
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Account issues

I have been using Spotify Premium on my iPhone for several months. I downloaded Spotify for my MacBook and when I sign in it does not recognize that I have a Premium membership. What do I need to do to fix this? Thanks for your time!

  • Visitor
  • I have been using Spotify Premium on my iPhone for several months. I downloaded Spotify for my MacBook and when I sign in it does not recognize that I have a Premium membership. What do I need to do ...
  • Peter__
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

My Spotify Premium isnt working, i got it through Sonera

Hello, i've been using Spotify Premium almost a year and i am getting it through a local operator Sonera. Today i called Sonera and asked why it isnt working like it should (on my Spotify account it says that i am using free and on my Sonera account ...

  • Newbie
  • Hello, i've been using Spotify Premium almost a year and i am getting it through a local operator Sonera. Today i called Sonera and asked why it isnt working like it should (on my Spotify account it ...
  • Peter__
  • Community Legend
  • 535 Views
  • 3 replies
  • 0 likes
  • 535 Views
  • 3 replies
  • 0 likes

log in impossible

I had to create a new spotify account becouse its impossible to me to log in back to my old spotify account since i ereased my facebook account!!! The thing is that i ve been paying for the last months for my premiun account and im not able to log in...

  • Casual Listener
  • I had to create a new spotify account becouse its impossible to me to log in back to my old spotify account since i ereased my facebook account!!! The thing is that i ve been paying for the last mont...
  • Peter__
  • Community Legend
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

"Credit card about to expire" message still comes after updating card information

Me and a family member use the same Premium account, and she, being the person who takes care of the subscription payment, recently updated her new card information after Spotify sent a message about her old credit card (the one she has been paying t...

  • Visitor
  • Me and a family member use the same Premium account, and she, being the person who takes care of the subscription payment, recently updated her new card information after Spotify sent a message about...
  • Peter__
  • Community Legend
  • 2216 Views
  • 5 replies
  • 0 likes
  • 2216 Views
  • 5 replies
  • 0 likes