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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81578 Views

9 replies

2 likes

Account
Login
  • 81578 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656688 Views

13 replies

4 likes

Account
  • 656688 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737773 Views

18 replies

29 likes

  • 737773 Views
  • 18 replies
  • 29 likes

Superuser Contribution Username not changing back even after disconnecting from Facebook

PlanPremium CountrySingapore DeviceiPhone X, desktop My Question or IssueAfter I connected to Facebook, my username changed. I read the threads and figured out how to disconnect it. I managed to do so. However, my username has not changed back despit...

Visitor

  Plan Premium   Country Singapore   Device iPhone X, desktop   My Question or Issue After I connected to Facebook, my username changed. I read the threads and figured ...

Petya

Community Legend

1015 Views

3 replies

0 likes

Account
Login
  • 1015 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Unable to get past Captcha

PlanPremiumCountrySpainDeviceMacBook Air 2014Operating SystemiOS 10.13 My Question or IssueTrying to sign my son inn to the Family Plan. Email sent, link accepted and then when he tries to sign up, all the fields are entered and he ends up in an infi...

Casual Listener

Plan Premium Country Spain Device MacBook Air 2014 Operating System iOS 10.13   My Question or Issue Trying to sign my son inn to the Family Plan. Email sent, link accepted and then wh...

Katerina

Spotify Legend

11068 Views

3 replies

1 likes

Subscription
  • 11068 Views
  • 3 replies
  • 1 likes

Superuser Contribution Moving from germany to switzerland

I changed as discribed my credit card and changed country to switzerland. My account is still connected to Germany. How can I change this finally?

Visitor

I changed as discribed my credit card and changed country to switzerland. My account is still connected to Germany. How can I change this finally?

Katerina

Spotify Legend

757 Views

2 replies

0 likes

Account
  • 757 Views
  • 2 replies
  • 0 likes

Solved!! Charged Full Price despite still being a student.

PlanPremiumCountryCanada DeviceSamasung Galaxy S9Operating SystemAndroid My Question or Issue I have been using spotify on and off for several years. But I just realized that since I last reactivated my premium subscription, I have been paying the fu...

Visitor

Plan Premium Country Canada   Device Samasung Galaxy S9 Operating System Android   My Question or Issue   I have been using spotify on and off for several years. But I just...

Jacob

Community Legend

774 Views

1 replies

0 likes

Premium
Subscription
  • 774 Views
  • 1 replies
  • 0 likes

Spotify not honoring Hulu add. So disappointing customer service...

Plan: PremiumCountry: USA Really disappointing that Spotify is not honoring the plan I signed up for. I had Premium with Hulu. My account was changed to a more expensive Family Plan (they said it was hacked). Now my plan does not exist anymore, and t...

Casual Listener

Plan: Premium Country: USA   Really disappointing that Spotify is not honoring the plan I signed up for. I had Premium with Hulu. My account was changed to a more expensive Family Plan (...

Elibra

Regular

1192 Views

6 replies

2 likes

Account
Premium
Subscription
  • 1192 Views
  • 6 replies
  • 2 likes

Superuser Contribution Removing Hulu from Spotify

I am currently on the Student premium plan. I want to remove the Hulu part of the plan. My family wants to get Hulu + TV through my account since we've all been using it. Please help???

Newbie

I am currently on the Student premium plan. I want to remove the Hulu part of the plan. My family wants to get Hulu + TV through my account since we've all been using it. Please help???

Katerina

Spotify Legend

1295 Views

2 replies

1 likes

Other
Premium
Subscription
  • 1295 Views
  • 2 replies
  • 1 likes

I am being charged for premium on an account i no longer have access to, help?

Hi, I am being charged £9.99 a month for premium on a spotify account i no longer have access to how can i stop this? I got a new phone and tried to get that account back however it is not the account i have registered to Facebook or the email i use ...

Visitor

Hi,   I am being charged £9.99 a month for premium on a spotify account i no longer have access to how can i stop this?   I got a new phone and tried to get that account back however it...

ListenToGlobal

Composer

521 Views

1 replies

0 likes

Account
Premium
Subscription
  • 521 Views
  • 1 replies
  • 0 likes

Artists blocked without me actually blocking them

Found some new artists and wanted to listen to them, but I got the error message:"We can't play this until you allow this artist in the Spotify phone app."I have never heard of the artists before, and definetely haven't blocked them, so thought I mig...

Visitor

Found some new artists and wanted to listen to them, but I got the error message: "We can't play this until you allow this artist in the Spotify phone app." I have never heard of the artists before...

Luan

Spotify Star

800 Views

1 replies

1 likes

Account
  • 800 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Somone's speaker is connected to my Spotify account!!!

I live in a rental house at the moment. A couple of days ago I was listening to music on my phone, then all of a sudden my music stops, and it says at the bottom that a speaker named "Yessir Speaker" is connected to my phone and is playing music. I k...

Casual Listener

I live in a rental house at the moment. A couple of days ago I was listening to music on my phone, then all of a sudden my music stops, and it says at the bottom that a speaker named "Yessir Speaker"...

Katerina

Spotify Legend

1945 Views

5 replies

0 likes

Account
  • 1945 Views
  • 5 replies
  • 0 likes

Some tracks black (not Grey) not available

Plan HuFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueVarious black tracks not available

Visitor

Plan Hu Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Vari...

Luan

Spotify Star

1135 Views

5 replies

0 likes

Premium
  • 1135 Views
  • 5 replies
  • 0 likes

Atualizei os dados de pagamento e minha conta mudou de plano

Atualizei a os dados do meu cartão e meu plano mudou, saiu do premium família e mudou para o premium individual. NÃO SOLICITEI ESTA MUDANÇA!!! COMO FICO COM OS MEMBROS DA FAMÍLIA AGORA??

Visitor

Atualizei a os dados do meu cartão e meu plano mudou, saiu do premium família e mudou para o premium individual.  NÃO SOLICITEI ESTA MUDANÇA!!!  COMO FICO COM OS MEMBROS DA FAMÍLIA AGORA?...

Luan

Spotify Star

892 Views

1 replies

0 likes

Account
Premium
  • 892 Views
  • 1 replies
  • 0 likes

Solved!! How do I remove access to my account on another unit?

I have shared my Spotify account with my wife, but now she is my ex-wife and I don't want her to have access to my account anymore.I have changed password and removed the unit in offline-mode.How do I achieve my goal? PlanPremiumCountrySwedenDeviceiP...

Regular

I have shared my Spotify account with my wife, but now she is my ex-wife and I don't want her to have access to my account anymore. I have changed password and removed the unit in offline-mode. How...

ListenToGlobal

Composer

5926 Views

3 replies

0 likes

Account
  • 5926 Views
  • 3 replies
  • 0 likes

Solved!! my spotify username does not appear in the search results if I or others try to search for it

my spotify username does not appear in the search results if I or others try to search for it in the search bar.How is it possible?

Composer

my spotify username does not appear in the search results if I or others try to search for it in the search bar. How is it possible?

Billy-J

Spotify Star

1498 Views

3 replies

0 likes

Account
  • 1498 Views
  • 3 replies
  • 0 likes

Solved!! Delete liked songs

PlanPremiumCountryMexicoDeviceASUS LaptopOperating SystemWindows 10 My Question or IssueHey, im trying to delete all my liked songs playlist with all the answers i´ve seen on here, but nothings working, help please

Regular

  Plan Premium Country Mexico Device ASUS Laptop Operating System Windows 10   My Question or Issue Hey, im trying to delete all my liked songs playlist with all the answers i´ve...

Luan

Spotify Star

1457 Views

1 replies

0 likes

Account
  • 1457 Views
  • 1 replies
  • 0 likes

Account connected via FB doesn't display my personal data

I am logged to Spotify via FB. Some time ago i observed that my personal data like avatar and name doesn't appear into the application. I checked all options and form my side all is fine.

Casual Listener

I am logged to Spotify via FB.  Some time ago i observed that my personal data like avatar and name doesn't appear into the application. I checked all options and form my side all is fine. &nb...

DanielTham

Composer

571 Views

1 replies

0 likes

Account
  • 571 Views
  • 1 replies
  • 0 likes

I can’t search for my artist profile

I have 3 singles of mine on Spotify, and when I type my artist name which is Mic Sinclair, I can only access the singles, yet I can’t search for or find my artist profile. I’m extremely frustrated!!! Because I can’t find my profile, I can’t share lin...

Visitor

I have 3 singles of mine on Spotify, and when I type my artist name which is Mic Sinclair, I can only access the singles, yet I can’t search for or find my artist profile. I’m extremely frustrated!!!...

OneByBoo

Roadie

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Offline 30 day issue for travellers!

I am adicted to Spotify and love you. I am on a challange to mysself now and am sailing around the world and then from Pole to Pole. I cant access the internet every 30 days as sometimes we are in very remote locations. My music is then wiped and i s...

Newbie

I am adicted to Spotify and love you. I am on a challange to mysself now and am sailing around the world and then from Pole to Pole. I cant access the internet every 30 days as sometimes we are in ve...

osornios

Spotify Star

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Charged for Premium Family when I am not admin

PlanPremiumCountrySingaporeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi support, I am on normal Premium account converting to Family Premium account as a membe...

Newbie

  Plan Premium Country Singapore Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue H...

Billy-J

Spotify Star

594 Views

1 replies

0 likes

Account
Premium
Subscription
  • 594 Views
  • 1 replies
  • 0 likes

Wrong account name

PlanPremium Operating SystemAndroid My Question or IssueSo a few months ago I created my account, during the process I was asked to put a name that will be show in my profile, so I did. But after creating it my Profile name appeared as a random Alpha...

Casual Listener

Plan Premium   Operating System Android   My Question or Issue So a few months ago I created my account, during the process I was asked to put a name that will be show in my profile,...

Galaxy145

Casual Listener

418 Views

1 replies

0 likes

Account
  • 418 Views
  • 1 replies
  • 0 likes

Someone has taken over my account.

PlanPremiumCountryUK DeviceHP Omen 15Operating SystemWindows 10 My Question or IssueI have no idea what to do right now, first some random device got control of my account somehow and started playing French Rap etc. I took back control of the session...

Visitor

Plan Premium Country UK   Device HP Omen 15 Operating System Windows 10   My Question or Issue I have no idea what to do right now, first some random device got control of my acc...

Emilia_8

Community Legend

627 Views

1 replies

0 likes

Account
  • 627 Views
  • 1 replies
  • 0 likes