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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293992 Views

529 replies

34 likes

Account
Free
  • 293992 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13748 Views

6 replies

11 likes

Security
  • 13748 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542112 Views

990 replies

115 likes

Account
  • 542112 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129773 Views

74 replies

12 likes

Account
Login
Premium
  • 129773 Views
  • 74 replies
  • 12 likes

Changing Login Details from FB to a new Spotify Acct

I need some help--my username is NOT my full name, but another User/account with my facebook name and photo are showing up as a "user" that I should add. This other account has no playlist. I am not connected to FB so how do I get rid of this other e...

Newbie

I need some help--my username is NOT my full name, but another User/account with my facebook name and photo are showing up as a "user" that I should add. This other account has no playlist. I am not ...

Adam

Roadie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Hi

I bought a spotify gift card today and try to redeem the pin code in one of the menu which say redeem code but i get the error " The Premium code you entered is invalid. Please check that you have typed it correctly." what should i do? Thanx in advan...

Casual Listener

I bought a spotify gift card today and try to redeem the pin code in one of the menu which say redeem code but i get the error " The Premium code you entered is invalid. Please check that you have ty...

Adam

Roadie

243 Views

5 replies

0 likes

  • 243 Views
  • 5 replies
  • 0 likes

My brother has forgotten his password, email and username.

As I said in the subject title he has forgotten everything, and did not have the common sense to write it down anywhere. The account is being paid for by my bank account so I do however have all the card information. How should I proceed? As I can ob...

Regular

As I said in the subject title he has forgotten everything, and did not have the common sense to write it down anywhere. The account is being paid for by my bank account so I do however have all th...

Greg

Roadie

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Change of e-mail

Hello. I think I messed up. I forgot my password, and I chose to reset it. Then I went to my mail account to get the new password, but it didn't come. Therefore I tried it again, this time typing my e-mail address... and it says there is no such e-ma...

Visitor

Hello. I think I messed up. I forgot my password, and I chose to reset it. Then I went to my mail account to get the new password, but it didn't come. Therefore I tried it again, this time typ...

user-removed

Not applicable

258 Views

3 replies

0 likes

  • 258 Views
  • 3 replies
  • 0 likes

Missing Song On Spotify

Looking for the song : Acapella by Karmim and can't seem to find it on spotify she is a fairy known artist so I don't see why it wouldn't be on spotify. Is a certain amount of time required from release of a song before its aloud on spotify? I have t...

Newbie

Looking for the song : Acapella by Karmim and can't seem to find it on spotify she is a fairy known artist so I don't see why it wouldn't be on spotify. Is a certain amount of time required from rele...

Joe

Community Legend

292 Views

2 replies

0 likes

  • 292 Views
  • 2 replies
  • 0 likes

Wrong password

i have forgott my password, how do i do now

Newbie

i have forgott my password, how do i do now

Joe

Community Legend

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

trying to find a deleted playlist

i just bought a new phone and started to sync/download a few of my playlists when i did delted one of my playlists(farcry something) is there a way to get it back?

Casual Listener

i just bought a new phone and started to sync/download a few of my playlists when i did delted one of my playlists(farcry something) is there a way to get it back?

nobbeh

Casual Listener

231 Views

2 replies

0 likes

  • 231 Views
  • 2 replies
  • 0 likes

Repetitive Radio Station based on Starred playlist

I've only been signed up to Spotify for a few days and like the concept but mainly signed up to discover new music based on what I already like. I have 200 songs starred now, but whenever I start the Radio station based on my Star list it plays the s...

Newbie

I've only been signed up to Spotify for a few days and like the concept but mainly signed up to discover new music based on what I already like.   I have 200 songs starred now, but whenever ...

Jamie

Spotify Legend

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Change payment method

Hey Spotify, yesterday i accidently bought Spotify Premium with my dads paypal account, i didnt needed to insert a password or username. this acctually shocks me that Spottify remembers the passwords of a payment account. so now i want to change my p...

Casual Listener

Hey Spotify,    yesterday i accidently bought Spotify Premium with my dads paypal account, i didnt needed to insert a password or username. this acctually shocks me that Spottify reme...

Jamie

Spotify Legend

2966 Views

3 replies

0 likes

  • 2966 Views
  • 3 replies
  • 0 likes

Spotify in Southeast Asia?

Hello, I'm planning on moving to Southeast Asia in a few months and have Spotify premium. I'm taking a cell phone with spotify and will have a tablet, but I'm not paying for a U.S. phone or internet service while abroad. I've heard Spotify isn't avai...

Newbie

Hello,   I'm planning on moving to Southeast Asia in a few months and have Spotify premium. I'm taking a cell phone with spotify and will have a tablet, but I'm not paying for a U.S. phone or ...

user-removed

Not applicable

1747 Views

2 replies

1 likes

  • 1747 Views
  • 2 replies
  • 1 likes

Missing starred songs

Hi there. Previously I lived in the Netherlands and then have recently moved to Malaysia. My Spotify starred songs have literally disappeared in front of my eyes after changing my location. Help! [EDIT] They're not ALL completely missing, just that t...

Casual Listener

Hi there.   Previously I lived in the Netherlands and then have recently moved to Malaysia. My Spotify starred songs have literally disappeared in front of my eyes after changing my location...

clowve

Casual Listener

304 Views

2 replies

0 likes

  • 304 Views
  • 2 replies
  • 0 likes

Spotify gift card not working...

Hey, i live in belgium, and because i'm only 30min away from the border with the netherlands i thought i'd buy me a gift card, but when i was trying to cash it in on my pc it told me that it would only work in that country where you bought it in... d...

Casual Listener

Hey,   i live in belgium, and because i'm only 30min away from the border with the netherlands i thought i'd buy me a gift card, but when i was trying to cash it in on my pc it told me tha...

ShaHar

Casual Listener

259 Views

2 replies

0 likes

  • 259 Views
  • 2 replies
  • 0 likes

Spotify Mobile Not Loggin in

Hello, Spotify will not let me log in w/ my username. I refuse to attach my fb to it. Keeps saying my username or pw is incorrect. Obviously it's not since I am able to make a post here w/ the same username and pw.

Newbie

Hello,   Spotify will not let me log in w/ my username. I refuse to attach my fb to it. Keeps saying my username or pw is incorrect. Obviously it's not since I am able to make a post here w/...

Sam

Spotify

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Block

Hi!   How to block/remove other users from your spotify playlists?

Newbie

Hi!   How to block/remove other users from your spotify playlists?

Peter__

Community Legend

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Help restore Deleted playlist

I've accidentally deleted a playlist recently. It was called library. I've been working on it for awhile. Please is there some way to reset this. Help me please! Thank you in advance!

Newbie

I've accidentally deleted a playlist recently. It was called library. I've been working on it for awhile. Please is there some way to reset this. Help me please! Thank you in advance!

Peter__

Community Legend

688 Views

5 replies

0 likes

  • 688 Views
  • 5 replies
  • 0 likes

missed payment now cant pay untill pay date....

It just says im in offline mode.... try to go online to say im good to pay, no option to pay to continue subscription just says ill be billed on the 20th but I dont want to wait that long. tried canceling and reactivating but it just continued my old...

Regular

It just says im in offline mode.... try to go online to say im good to pay, no option to pay to continue subscription just says ill be billed on the 20th but I dont want to wait that long. tried canc...

Peter__

Community Legend

1111 Views

6 replies

0 likes

  • 1111 Views
  • 6 replies
  • 0 likes

Solved!! Problems!

I've had problems with my account for over 2 months now. After seeing severalPosts on the help forums about the same problem i thought it would be uneccesary to nag about it and Hoped for you to release a fully functional version. My problem? I have ...

Casual Listener

I've had problems with my account for over 2 months now. After seeing several Posts on the help forums about the same problem i thought it would be uneccesary to nag about it and Hoped for you to re...

Peter__

Community Legend

1274 Views

10 replies

0 likes

  • 1274 Views
  • 10 replies
  • 0 likes

Cancelled Subscription?

Help! Hi I'm trying to cancel spotify simply because I don't want to pay 10 dollars anymore and when I log in it says I'm using spotify For free when I was just charged on my account June 25, can anyone help this is quite frustrating please!

Newbie

Help! Hi I'm trying to cancel spotify simply because I don't want to pay 10 dollars anymore and when I log in it says I'm using spotify For free when I was just charged on my account June 25, can a...

Greg

Roadie

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Help! My account is gone and I don't know what happened!

I have the free version of spotify and I have the app (for radio). Spotify logged me out of the app and when I tried to log back in, it wouldn't work and so I made a new account with a different email, worked fine. Now, opened spotify on my laptop, I...

Newbie

I have the free version of spotify and I have the app (for radio). Spotify logged me out of the app and when I tried to log back in, it wouldn't work and so I made a new account with a different emai...

Peter__

Community Legend

1081 Views

1 replies

0 likes

  • 1081 Views
  • 1 replies
  • 0 likes

After new installation of the computer, Spotify is resetted, too (no playlists, no friends, etc)

I have reinstalled my laptop and started Spotify again. Unfortunately, my account seems to be resetted. I had once registered with my Facebook account and wanted to start Spotify again. No playlists, no friends, no messages anymore. I have refound my...

Visitor

I have reinstalled my laptop and started Spotify again. Unfortunately, my account seems to be resetted. I had once registered with my Facebook account and wanted to start Spotify again. No playlist...

user-removed

Not applicable

203 Views

2 replies

0 likes

  • 203 Views
  • 2 replies
  • 0 likes