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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421422 Views
  • 965 replies
  • 108 likes
  • Account
  • 421422 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186495 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186495 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103468 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103468 Views
  • 69 replies
  • 10 likes

Solved!! I cancelled my account but still was charged

Hello, I tried the free trial of Spotify. When the free trial was almost over I decided that I wanted to remove my credit card information since I did not want to start paying for a subscription at the end of the free trial. Spotify did not allow me ...

  • Casual Listener
  • Hello, I tried the free trial of Spotify. When the free trial was almost over I decided that I wanted to remove my credit card information since I did not want to start paying for a subscription at...
  • AstaKaren
  • Casual Listener
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

Solved!! I have payed but no Premium

In my Account Information is written " but i have no Premium -.-' 2013-05-11 1 Monat Spotify Premium99.00 NOK

  • Regular
  • In my Account Information is written " but i have no Premium -.-'   2013-05-11 1 Monat Spotify Premium 99.00 NOK
  • Exo
  • Regular
  • 384 Views
  • 5 replies
  • 0 likes
  • 384 Views
  • 5 replies
  • 0 likes

Cannot link my facebook to my spotify..

So.. i've been struggeling a couple of days already trying to link my facebook account to my spotify, but everytime i try to do it i get this message: http://prntscr.com/1639te But then i try to use this link: http://prntscr.com/1639u8 and fill in my...

  • Newbie
  • So.. i've been struggeling a couple of days already trying to link my facebook account to my spotify, but everytime i try to do it i get this message: http://prntscr.com/1639te    ...
  • Robbie
  • Spotify Legend
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

Password to log on to Sonos

I have requested a password several times and it hasnt been emailed to me.

  • Newbie
  • I have requested a password several times and it hasnt been emailed to me.
  • Adam
  • Roadie
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Spotify Mobile Log-In to Spotify issues

Spotify Mobile I'm asked to log-in to my account, so I use my facebook log-in to get in. This works fine and I can see my playlists for a split second. Then, it comes up with a pop-up saying "Discover great music with your friends" and the options ar...

  • Newbie
  • Spotify Mobile   I'm asked to log-in to my account, so I use my facebook log-in to get in. This works fine and I can see my playlists for a split second. Then, it comes up with a pop-up sayi...
  • Adam
  • Roadie
  • 756 Views
  • 3 replies
  • 0 likes
  • 756 Views
  • 3 replies
  • 0 likes

Can't get password for username

Hi! Well the subject says it all.. I can't get a password for my username. When I request one, I simply don't receive the e-mail. I'm positive I haven't received it in any of the folders of my e-mailaccount. Can someone please help me out? Thanks, Su...

  • Newbie
  • Hi!   Well the subject says it all.. I can't get a password for my username. When I request one, I simply don't receive the e-mail. I'm positive I haven't received it in any of the folders o...
  • Adam
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

I upgraded to Spotify Unlimited but I still get ads

Can you tell me why? Its really annoying - I paid £4.99 to not get ads and to make things more annoying all of the ads keep telling me to upgrade to unlimited...when i have done! I paid for unlimited on the 15/5/13 which was taken out of my account i...

  • Newbie
  • Can you tell me why?   Its really annoying - I paid £4.99 to not get ads and to make things more annoying all of the ads keep telling me to upgrade to unlimited...when i have done!  &...
  • Adam
  • Roadie
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Disconnect from Facebook

I disconnected my Facebook from my spotify account (through edit>preference>social network) and after the automatical restart of spotify I had lost all of my playlists. I have a dedicated spotify account (I had my spotify account long before connecti...

  • Visitor
  • I disconnected my Facebook from my spotify account (through edit>preference>social network) and after the automatical restart of spotify I had lost all of my playlists. I have a dedicated spoti...
  • Adam
  • Roadie
  • 291 Views
  • 6 replies
  • 0 likes
  • 291 Views
  • 6 replies
  • 0 likes

Account Disabled and No Reply. SOS !!

My original premium account has been disabled because I had a problem with my Paypal payment. I´m not able to login in my account, user is disabled. I am trying to fix it since more than 1 month ago and is impossible to receive an answer from Spotify...

  • Casual Listener
  •   My original premium account has been disabled because I had a problem with my Paypal payment. I´m not able to login in my account, user is disabled. I am trying to fix it since more th...
  • Adam
  • Roadie
  • 472 Views
  • 5 replies
  • 0 likes
  • 472 Views
  • 5 replies
  • 0 likes

retreive deleted playlists

Hi, I accidentally deleted my wife's playlists. I thought I was just taking them aff my phone but off the account they went. Needless to say, I need help with this problem. Can I restore to the last iPhonr backup, or can you just find them. All the t...

  • Newbie
  • Hi, I accidentally deleted my wife's playlists. I thought I was just taking them aff my phone but off the account they went. Needless to say, I need help with this problem. Can I restore to the las...
  • Adam
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Spotify Is Unable To Withdraw Funds...

Hey guys, can you take a look at my account status? My Paypal account has been charged 99 MXN, but when I opened Spotify on my computer the message popped out. Please help me!!

  • Newbie
  • Hey guys, can you take a look at my account status? My Paypal account has been charged 99 MXN, but when I opened Spotify on my computer the message popped out.  Please help me!!
  • Adam
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Deleted Facebook long ago

I deleted my Facebook that was connected to my spotify account long ago and I'm still being charged for my account every month though I don't use it or wish to use it and I have no idea how to stop paying. Also I have been paying for my ex girlfriend...

  • Newbie
  • I deleted my Facebook that was connected to my spotify account long ago and I'm still being charged for my account every month though I don't use it or wish to use it and I have no idea how to stop p...
  • Adam
  • Roadie
  • 877 Views
  • 1 replies
  • 0 likes
  • 877 Views
  • 1 replies
  • 0 likes

What to do when free trial ends in order to listen to music?

Hello spotify!My free trial ended, now it will not allow me to listen to my playlist. Do I have to pay? I so how do I?Thanks,Vivienne

  • Newbie
  • Hello spotify! My free trial ended, now it will not allow me to listen to my playlist. Do I have to pay? I so how do I? Thanks, Vivienne
  • MichaelJerzak
  • Composer
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Orange Subscription

Hello community, I recently switched mobile providers. I'm now using Orange (Switzerland), which includes a Spotify Premium subscription. I already had a Spotify account and I wanted to upgrade my free account to Spotify premium. I however always get...

  • Casual Listener
  • Hello community,   I recently switched mobile providers. I'm now using Orange (Switzerland), which includes a Spotify Premium subscription.   I already had a Spotify account and I wante...
  • Julian_Cooke
  • Casual Listener
  • 1013 Views
  • 4 replies
  • 0 likes
  • 1013 Views
  • 4 replies
  • 0 likes

forgott password but can login from app

Hi there, i have forgotten my password for spotify. i can login from the MAC App but i am not able to change my password because i don not know my old one I tried to reset the password on the login page but i did not recieved any mail. Thats strange....

  • Casual Listener
  • Hi there,   i have forgotten my password for spotify. i can login from the MAC App but i am not able to change my password because i don not know my old one 😞   I tried to reset th...
  • Peter__
  • Community Legend
  • 194 Views
  • 2 replies
  • 0 likes
  • 194 Views
  • 2 replies
  • 0 likes

HELP, moderator! : I can't use my Spotify.

Hello!: I have an account since some days ago, but I can't use it. Continously, a message tells me: "We haven't be able to connect your Spotify account with Facebook. Try again later". And my session closes. I don't know what I'm doing bad. The siste...

  • Visitor
  •        Hello!: I have an account since some days ago, but I can't use it. Continously, a message tells me: "We haven't be able to connect your Spotify account with Faceb...
  • Joe
  • Community Legend
  • 527 Views
  • 5 replies
  • 0 likes
  • 527 Views
  • 5 replies
  • 0 likes

Unlinking facebook

I'm planning on deactivating my facebook accunt, but now that I have a premium spotify account I don't want to give up on spotify. How would I go about detatching the two, or would I have to make an entirely new spotify account and pay again for prem...

  • Casual Listener
  • I'm planning on deactivating my facebook accunt, but now that I have a premium spotify account I don't want to give up on spotify. How would I go about detatching the two, or would I have to make an ...
  • iammattie
  • Casual Listener
  • 402 Views
  • 4 replies
  • 0 likes
  • 402 Views
  • 4 replies
  • 0 likes

A very unique problem--forgot my username, password, and email!

As the title says, my problem is very unique. I have no access to the (now-defunct) computer on which I had my Spotify Premium login stored, and I don't remember the username, password, or email that I used. I have banking/credit card information in ...

  • Casual Listener
  • As the title says, my problem is very unique. I have no access to the (now-defunct) computer on which I had my Spotify Premium login stored, and I don't remember the username, password, or email that...
  • IcemountainH2O
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • 334 Views
  • 2 replies
  • 0 likes

Log off all devices

I just changed my password because someone was using my account can you please make sure all the devices I was logged into are logged out thank you

  • Newbie
  • I just changed my password because someone was using my account can you please make sure all the devices I was logged into are logged out thank you
  • Sam
  • Spotify
  • 381 Views
  • 1 replies
  • 1 likes
  • 381 Views
  • 1 replies
  • 1 likes

spotify won't won't.. STILL!

if someone does not call me to help me fix my Spotify I will cancel it today.. [Snip-Peter]Pandora never gives me problems I will go right back to them..

  • Casual Listener
  • if someone does not call me to help me fix my Spotify I will cancel it today.. [Snip-Peter] Pandora never gives me problems I will go right back to them..
  • Peter__
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes