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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293816 Views

529 replies

34 likes

Account
Free
  • 293816 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13740 Views

6 replies

11 likes

Security
  • 13740 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542004 Views

990 replies

115 likes

Account
  • 542004 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129762 Views

74 replies

12 likes

Account
Login
Premium
  • 129762 Views
  • 74 replies
  • 12 likes

Playlists are gone!

I listened to them late last night and this morning they are gone! Help! I only use the mobile app on my phone.

Casual Listener

I listened to them late last night and this morning they are gone! Help! I only use the mobile app on my phone.

Peter__

Community Legend

227 Views

3 replies

0 likes

  • 227 Views
  • 3 replies
  • 0 likes

sharing an account

is there a way to have two accounts together?

Newbie

is there a way to have two accounts together?

Adam

Roadie

424 Views

1 replies

1 likes

  • 424 Views
  • 1 replies
  • 1 likes

Solved!! Music in all playlists disappeared

I updated to new version of Spotify on my iPhone 5 & all the music in my playlists has disappeared. There is nothing there. All the music I downloaded has gone!

Newbie

I updated to new version of Spotify on my iPhone 5 & all the music in my playlists has disappeared. There is nothing there. All the music I downloaded has gone!

Liam

Community Legend

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Solved!! Playlists suddenly empty!

Hello Spotify! When launching spotify this morning on my iPhone I found that while all my playlists are still there, there are NO songs in any of them. I logged out and back in - no joy. I checked on my laptop (its a mac) - and spotify prompted me to...

Newbie

Hello Spotify!   When launching spotify this morning on my iPhone I found that while all my playlists are still there, there are NO songs in any of them.   I logged out and back in ...

Liam

Community Legend

1318 Views

6 replies

1 likes

  • 1318 Views
  • 6 replies
  • 1 likes

Problema con cuenta premium no pedida

hola, no pedí la cuenta premium pero he recibido un cargo en mi paypal pero al entrar en spotify aparezco como cuenta free. No solo me cobran si no que encima no me dan nada a cambio. Por favor anulen el cargo de forma inmediata o activen la cuenta p...

Casual Listener

hola, no pedí la cuenta premium pero he recibido un cargo en mi paypal pero al entrar en spotify aparezco como cuenta free. No solo me cobran si no que encima no me dan nada a cambio. Por favor anule...

mayteareces

Casual Listener

281 Views

2 replies

0 likes

  • 281 Views
  • 2 replies
  • 0 likes

streaming

i cant stream from computer to device

Casual Listener

i cant stream from computer to device

Richard

Community Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Account says I'm in the states when I'm in Canada?

I've been trying for the past couple days to find a solution for this issue. But apparently Spotify is now available in Canada, and I signed up. It was working fine until it says I'm in the wrong country. When you search up my IP address, it shows th...

Casual Listener

I've been trying for the past couple days to find a solution for this issue.    But apparently Spotify is now available in Canada, and I signed up. It was working fine until it says I...

Richard

Community Legend

698 Views

1 replies

0 likes

  • 698 Views
  • 1 replies
  • 0 likes

Facebook deactived over three months

I am trying to reset my password and retain my user id because I've been out of touch with my account for over a month. Trouble is, my facebook has been deactived for over three months now and from that I no longer have access to my Facebook account,...

Newbie

I am trying to reset my password and retain my user id because I've been out of touch with my account for over a month. Trouble is, my facebook has been deactived for over three months now and from t...

Richard

Community Legend

207 Views

2 replies

0 likes

  • 207 Views
  • 2 replies
  • 0 likes

Problems with cancel Spotify Premium

Hi, some days ago I bought the Spotify Option of the German Telekom. To use this I have to cancel my current Spotify Premium subscription. But there is a problem with that. Down there I linked a screenvideo (I don't really know how to call a Screensh...

Visitor

Hi,   some days ago I bought the Spotify Option of the German Telekom. To use this I have to cancel my current Spotify Premium subscription. But there is a problem with that.    ...

user-removed

Not applicable

513 Views

4 replies

0 likes

  • 513 Views
  • 4 replies
  • 0 likes

Solved!! Premium account Offline mode abroad

My Swedish Premium account with offline mode only worked for one month in France. How come?

Casual Listener

My Swedish Premium account with offline mode only worked for one month in France. How come?

user-removed

Not applicable

2298 Views

8 replies

0 likes

  • 2298 Views
  • 8 replies
  • 0 likes

NUS Student Discount availability

Hi, I've been trying to sign up the NUS discounted subscription in the past few days without success. I keep getting the erroe message "This feature is currently unavailable. I have used both links on NUS website and spotify website. Any suggestions ...

Visitor

Hi,   I've been trying to sign up the NUS discounted subscription in the past few days without success. I keep getting the erroe message "This feature is currently unavailable.  &nbsp...

monkii

Casual Listener

764 Views

9 replies

0 likes

  • 764 Views
  • 9 replies
  • 0 likes

how can i see a list of who is subscribed to my playlist?

hey there! i wish i could see who is subscribed to my playlist, since the icons it shows is only for a couple of the people. i want to invite people, but i can't if i don't even know if they're already subscribed or not...! please help! p.s. i LOVE s...

Casual Listener

hey there!  i wish i could see who is subscribed to my playlist, since the icons it shows is only for a couple of the people.  i want to invite people, but i can't if i don't even know if t...

Peter__

Community Legend

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Solved!! what happens to my playlists when temporarily interrupting Premium account?

Will I still be able to access my playlists, when temporarily interrupting my Premium account and for how long or does Spotify set a limit on how long they will keep the record of my playlists?

Music Fan

Will I still be able to access my playlists, when temporarily interrupting my Premium account and for how long or does Spotify set a limit on how long they will keep the record of my playlists?

Peter__

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

No streaming

I lost all my playlists and cannot stream any music anymore My phonecompamy sees Im stilling subscribed bit I forgot my password and username and dor Some reason and dont get à respons When I ask for 'forgotten'.... What to do!?!?? Now I subscribed v...

Visitor

I lost all my playlists and cannot stream any music anymore My phonecompamy sees Im stilling subscribed bit I forgot my password and username and dor Some reason and dont get à respons When I ask for...

Robbie

Spotify Legend

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

1 month Premium

Hi, I have a Unlimited subscription for Spotify (btw, Spotify is the best invention since the wheel - this besides) but I'm leaving on a holiday within a couple of weeks and I would like to subscribe for a Premium subscription, but just for 1 month (...

Casual Listener

Hi, I have a Unlimited subscription for Spotify (btw, Spotify is the best invention since the wheel - this besides) but I'm leaving on a holiday within a couple of weeks and I would like to subsc...

Liam

Community Legend

662 Views

4 replies

0 likes

  • 662 Views
  • 4 replies
  • 0 likes

I want to delete one of my accounts. All my playlists are gone!

Please delete this account: username: saeedmahdavi email: I created this account a few minutes ago, and accidentally connected my facebook account to it. Now all my playlists on my previous account are gone! I want those playlists back please! the ot...

Newbie

Please delete this account:   username: saeedmahdavi email:<Snip - Best not to put details in posts, just for security! ~ AnthonyB>   I created this account a few minutes ag...

Taylor

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

Can't access old account

I have an old free spotify, and dont remember the account or my user name. When i click to forgot username it says that i am inlogged, my computer has crashed so i kant loo out. I tyed to sighn up for a premium member but cant logg in. So now i dont ...

Newbie

I have an old free spotify, and dont remember the account or my user name. When i click to forgot username it says that i am inlogged, my computer has crashed so i kant loo out. I tyed to sighn up fo...

Robbie

Spotify Legend

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Payment refused

Hi, I subscribed for Spotify Premium but somehow the payment is not working. I called Paypal and they said my account is fine, but apparantly I have signed up for a "salesperson-subscription", not a normal one. how do i change that here in Spotify?? ...

Newbie

Hi,    I subscribed for Spotify Premium but somehow the payment is not working. I called Paypal and they said my account is fine, but apparantly I have signed up for a "salesperson-subs...

hannahsersen

Newbie

521 Views

4 replies

0 likes

  • 521 Views
  • 4 replies
  • 0 likes

Transaction problem while redeeming a gift code

Hi Spotify, l was about to redeem a gift code, and pushed the button "get premium" I was immediately directed to a page, where it showed me a receipt of what I was about to buy: "a month of Spotify Premium Subscribsition", assuming that I could use m...

Casual Listener

Hi Spotify,   l was about to redeem a gift code, and pushed the button "get premium" I was immediately directed to a page, where it showed me a receipt of what I was about to buy: "a month o...

Harbo

Casual Listener

403 Views

2 replies

0 likes

  • 403 Views
  • 2 replies
  • 0 likes

accounts verwalten

Hallo zusammen, der spotify support hat mich angewiesen hier meine frage zu stellen. Da hier alles auf englisch ist bin ich gespannt ob ich überhaupt eine Antwort erhalte. Zum Problem. Ich habe meine spotify account auf vielen Endgeräten aktiviert un...

Newbie

Hallo zusammen,   der spotify support hat mich angewiesen hier meine frage zu stellen. Da hier alles auf englisch ist bin ich gespannt ob ich überhaupt eine Antwort erhalte.   Zum P...

Peter__

Community Legend

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes