Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
293870 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
542044 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129763 Views
74 replies
12 likes
Hello, So since I tried to sync my spotify account with an ipod (that is no long mine) I have been getting "Loading.." on a playlist on my account and also on the device. It never loads. Also, how do I disconnect spotify from a device that I no longe...
Hello, So since I tried to sync my spotify account with an ipod (that is no long mine) I have been getting "Loading.." on a playlist on my account and also on the device. It never loads. ...
Roadie
445 Views
5 replies
0 likes
Hi! I redeemed a code to get Spotify premium, it got accepted and I got a receipt on my e-mail but the subscription status still says that I have Spotify free. I've tried to log in and out a few times (in the actual program as well as on the website)...
Hi! I redeemed a code to get Spotify premium, it got accepted and I got a receipt on my e-mail but the subscription status still says that I have Spotify free. I've tried to log in and out a few ti...
Casual Listener
416 Views
4 replies
0 likes
Hi. My son's spotify account "miksepult" is not accessible anymore. When trying to reset password, no email is showing up. Sent an email to Spotify support team June 5th - spotify case "#0073774 Reset password ref", still no response from Support Tea...
Hi. My son's spotify account "miksepult" is not accessible anymore. When trying to reset password, no email is showing up. Sent an email to Spotify support team June 5...
Roadie
482 Views
6 replies
0 likes
We are an unsigned band and posted our music through Zimbalam. Every semester we post a seasonal playlist to share the music we are currently listening with our fans. We've been doing it through the account of one of our members, but we would like to...
We are an unsigned band and posted our music through Zimbalam. Every semester we post a seasonal playlist to share the music we are currently listening with our fans. We've been doing it through the ...
Community Legend
4437 Views
3 replies
0 likes
I signed up for Spotify premium through Sonos after my free trial had ended. Everything works fine. However when I downloaded the Spotify app onto my android and logged in via facebook I cannot get Spotify premium,it is asking for payment again. I ha...
I signed up for Spotify premium through Sonos after my free trial had ended. Everything works fine. However when I downloaded the Spotify app onto my android and logged in via facebook I canno...
Roadie
294 Views
1 replies
0 likes
having problems with spotify premium. I've upgraded and none of my devices are recognizing. frustrating
having problems with spotify premium. I've upgraded and none of my devices are recognizing. frustrating
Roadie
324 Views
3 replies
0 likes
I want to play my spotify playlists during gameplay on Xbox. I've tried jam cast and it appears that the plugin has been removed from availability. I see that I can play local files that have been uploaded through iTunes, but seeing as there is not a...
I want to play my spotify playlists during gameplay on Xbox. I've tried jam cast and it appears that the plugin has been removed from availability. I see that I can play local files that have been up...
Community Legend
602 Views
1 replies
0 likes
My favorite playlist has been deleted by accident.. please helppppp! It's called "Droid Sans Serif"I'm devasted
My favorite playlist has been deleted by accident.. please helppppp! It's called "Droid Sans Serif" I'm devasted 😞
Community Legend
291 Views
1 replies
0 likes
I'm SURE this has happed to others, but somewhere along the way I must have deleted a playlist since it's suddenly gone ... or maybe it's the first time I've realized it. Anyway to get that sucker back? Thanks!
I'm SURE this has happed to others, but somewhere along the way I must have deleted a playlist since it's suddenly gone ... or maybe it's the first time I've realized it. Anyway to get that sucker ba...
Community Legend
227 Views
1 replies
0 likes
Can someone help me? My girlfriend logged in to my spotify account using her facebook credentials instead of her account. I tried to disconnect from her facebook and relaunch the application and it is still not working. Can someone help me?
Can someone help me? My girlfriend logged in to my spotify account using her facebook credentials instead of her account. I tried to disconnect from her facebook and relaunch the application and it i...
Community Legend
298 Views
2 replies
0 likes
All of my playlists were erroneously deleted on 27 June 2013, could you please re-instate my playlists as they were on 26 June 2013. Thanks Nicowiff
All of my playlists were erroneously deleted on 27 June 2013, could you please re-instate my playlists as they were on 26 June 2013. Thanks Nicowiff
Community Legend
189 Views
1 replies
0 likes
I want to login using my facebook account but I do not want to lose my playlists from my non-facebook account. Is there a way to save them, or do I just need to have two different accounts?
I want to login using my facebook account but I do not want to lose my playlists from my non-facebook account. Is there a way to save them, or do I just need to have two different accounts?
Community Legend
226 Views
1 replies
0 likes
Hi, So I have a premium account and so does my wife. We each have our accounts connected to our private e-mail, facebook etc, use it on our laptops and phones daily, everyone is happy. But.. Yesterday I installed a Sonos system at home, connected all...
Hi, So I have a premium account and so does my wife. We each have our accounts connected to our private e-mail, facebook etc, use it on our laptops and phones daily, everyone is happy. 🙂 ...
Community Legend
523 Views
6 replies
0 likes
hi, i just got premium 2 days ago and it have worked fine, but yesterday it stopped working, i cant play my offline lists, offline. even thoug i made them able to do that and they have worked fine, but now its not working. help?
hi, i just got premium 2 days ago and it have worked fine, but yesterday it stopped working, i cant play my offline lists, offline. even thoug i made them able to do that and they have worked fine, b...
Spotify
187 Views
1 replies
0 likes
Hi My subs for unlimted recently ran out. Yesterday I went in to spotify clicked to renew and paid for unlimited again. I was sent a spotify receipt however my account is still showing as spotify free. Not sure what to do. Could it be because I use a...
Hi My subs for unlimted recently ran out. Yesterday I went in to spotify clicked to renew and paid for unlimited again. I was sent a spotify receipt however my account is still showing as ...
Community Legend
937 Views
9 replies
0 likes
Hejsan! Mitt nuvarande spotifykonto, har fram tills nu gått via min operatör Telia. Eftersom jag nu har bytt operatör så undrar jag hur jag ska göra med mitt spotifykonto, flyttas det bara över till mitt mastercard eller hur ska jag göra? Tacksam för...
Hejsan! Mitt nuvarande spotifykonto, har fram tills nu gått via min operatör Telia. Eftersom jag nu har bytt operatör så undrar jag hur jag ska göra med mitt spotifykonto, flyttas det bara...
Community Legend
319 Views
1 replies
0 likes
I recently accidentally deleted a playlist called Erika. Is it possible to restore that?
I recently accidentally deleted a playlist called Erika. Is it possible to restore that?
Spotify Legend
658 Views
1 replies
0 likes
Somebody else was logged in spotify and connected their account to my facebook account. Now my original facebook-spotify account is in the limbo. I know the username number but I can't get it to connect with my facebook account so I can't log in. Is ...
Somebody else was logged in spotify and connected their account to my facebook account. Now my original facebook-spotify account is in the limbo. I know the username number but I can't get it to conn...
Spotify Legend
381 Views
1 replies
0 likes
Hi! If got a card but the code wont work?Thanx!
Hi! If got a card but the code wont work? Thanx!
Spotify Legend
341 Views
1 replies
0 likes
I tried to sigh up for Premium months ago. Put in the card did all that...no upgrade, no credit card listed in my account. Well at least I am not getting charged. I filled a support ticket never heard back on solving this. But. you are charging my cr...
I tried to sigh up for Premium months ago. Put in the card did all that...no upgrade, no credit card listed in my account. Well at least I am not getting charged. I filled a support ticke...
Spotify Legend
223 Views
1 replies
0 likes
