Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 383581 Views
  • 918 replies
  • 107 likes
  • Account
  • 383581 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166590 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166590 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97206 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97206 Views
  • 68 replies
  • 10 likes

Superuser Contribution A Weird Song Started Playing and I Cannot Find it in my Play Queue History

I was listening to Spotify and suddenly I noticed that a weird some came on that was unlike any of the songs I had been listening to. It sounded very electric and computer generated and the only vocals were the words, "3, 2, 1". When I went to skip t...

  • Newbie
  • I was listening to Spotify and suddenly I noticed that a weird some came on that was unlike any of the songs I had been listening to. It sounded very electric and computer generated and the only voca...
  • Peter
  • Spotify Legend
  • 612 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 612 Views
  • 1 replies
  • 0 likes

HELP ME

PlanFree/PremiumCountryUnited StatesDeviceIPhone XR My Question or IssueI had to create this account just to talk to someone...I was logged into my old Spotify Premium account, that I have had for years, on my phone, TV and laptop. One day they are a...

  • Visitor
  • Plan Free/Premium Country United States Device IPhone XR     My Question or Issue I had to create this account just to talk to someone... I was logged into my old Spotify Premium ...
  • OneByBoo
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • Login
  • 295 Views
  • 1 replies
  • 0 likes

I can not link my Spotify account with my ps4 account!

Hi, my problem is that I have a few days trying to log in to spotify ps4, but at the time of doing so, it tells me that my spotify account is already related to another ps4 (which is not true!) I already tried to remove the access of the applications...

  • Newbie
  • Hi, my problem is that I have a few days trying to log in to spotify ps4, but at the time of doing so, it tells me that my spotify account is already related to another ps4 (which is not true!) I alr...
  • OneByBoo
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • Account
  • 446 Views
  • 1 replies
  • 0 likes

My brother's band

I'm enquiring about my brother's band. They were signed to a small record label who put their music on Spotify. A few months ago the label went bankrupt and my brother was unable to locate the owner. The band's music remains on Spotify at the moment ...

  • Newbie
  • I'm enquiring about my brother's band.   They were signed to a small record label who put their music on Spotify.   A few months ago the label went bankrupt and my brother was unable to...
  • OneByBoo
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • Account
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! How can I disable automatic payments for Premium?

Is there any way for me to set Sptoify so that I have to manually pay for Premium rather than have the money taken straight out of my account?

  • Roadie
  • Is there any way for me to set Sptoify so that I have to manually pay for Premium rather than have the money taken straight out of my account?
  • Dylan_Caulfield
  • Newbie
  • 13633 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 13633 Views
  • 2 replies
  • 0 likes

[Account] Wrong username shown in family subscription

Plan Premium Family Country Latvia Device Iphone X Operating System iOS 10 My Question or Issue I've got problems with my username, firstly, there is a wierd bug with it in two places, in my account settings it just shows some wierd numbers, and in t...

  • Newbie
  • Plan Premium Family Country Latvia Device Iphone X Operating System iOS 10   My Question or Issue I've got problems with my username, firstly, there is a wierd bug with it in...
  • Billy-J
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username is letters and numbers, display name cannot be searched for

PlanFreeCountryUSADeviceiPhone 7 and Laptop My Question or IssueOn my account page, my username is just letters and numbers. My display name can only be seen when I log in, on both the Spotify app on my laptop or my iPhone. There seems to be no solut...

  • Casual Listener
  • Plan Free Country USA Device iPhone 7 and Laptop   My Question or Issue On my account page, my username is just letters and numbers. My display name can only be seen when I log in, on bo...
  • Lex1927
  • Casual Listener
  • 2423 Views
  • 8 replies
  • 0 likes
  • Account
  • 2423 Views
  • 8 replies
  • 0 likes

Monthly pay

A friend of mine has a premium account and every month he has to pay twice but he has one account what do I need to do? PremiumNetherlands DeviceSamsung <

  • Casual Listener
  • A friend of mine has a premium account and every month he has to pay twice but he has one account what do I need to do?   Premium Netherlands   Device Samsung      &...
  • Jose_M
  • Spotify Star
  • 493 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
  • 493 Views
  • 3 replies
  • 1 likes

Critical Problems with June 2019 Update

PlanPremiumCountryUSADevice(iPhone 8, MacBook Pro)Operating System(iOS 12, OS) My Question or Issue I want to start off by saying I don’t think I have ever written a review or posted in a community forum for any app before in my life because I just n...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone 8, MacBook Pro) Operating System (iOS 12, OS)   My Question or Issue   I want to start off by saying I don’t think I have ever written a r...
  • cgns
  • Casual Listener
  • 1352 Views
  • 4 replies
  • 11 likes
  • Account
    Other
    Premium
  • 1352 Views
  • 4 replies
  • 11 likes

Unable to change email without the password

PlanPremiumCountryEngland, United KingdomDeviceMain device is desktop PC, I listen through my phone a lot tooOperating SystemWindows 10 My Question or IssueHi, im a very frequent user of spotify and im slightly worried. I have gone to update my accou...

  • Casual Listener
  • Plan Premium Country England, United Kingdom Device Main device is desktop PC, I listen through my phone a lot too Operating System Windows 10   My Question or Issue Hi, im a very freq...
  • Billy-J
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 320 Views
  • 1 replies
  • 0 likes

I Can't Edit my profile/Account Info

I registered using my Facebook Account.I tried to edit my profile / Account Info, however it can't be edited.Please help me, how can I resolve this problem?Thank you! Username: 312ksp7ph5cmlkwmeia6hfulaouy

  • Newbie
  • I registered using my Facebook Account. I tried to edit my profile / Account Info, however it can't be edited. Please help me, how can I resolve this problem? Thank you!   Username: 312ksp7...
  • A_Musicophile
  • Community Legend
  • 6110 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
  • 6110 Views
  • 1 replies
  • 1 likes

Identity crisis

Premium user here. My problem is that every time I try to connect to Facebook to find some Spotify buddy users of mine it just crashes from any device I use. I'm having a subscription on a very old e-mail and my Facebook is on a newer one, yet when I...

  • Newbie
  • Premium user here. My problem is that every time I try to connect to Facebook to find some Spotify buddy users of mine it just crashes from any device I use. I'm having a subscription on a very old e...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Profile Name not showing

Hello. I just created my account via the phone app, upgraded to premium and all, but I just noticed that the profile name I selected when I created the account, it's not showing in my profile. It only shows a long username with random numbers and let...

  • Newbie
  • Hello.    I just created my account via the phone app, upgraded to premium and all, but I just noticed that the profile name I selected when I created the account, it's not showing in my ...
  • QuackingThings
  • Casual Listener
  • 3473 Views
  • 5 replies
  • 2 likes
  • Account
  • 3473 Views
  • 5 replies
  • 2 likes

someome hijacking my account?

Hello all. I am on spotify premium as part of a family plan. Regularly i get someone playing music via my account on a chrome web player, i.e. my music stops and i see some tracks i never heard of (and dont like) playing for that person. i can take i...

  • Casual Listener
  • Hello all.   I am on spotify premium as part of a family plan. Regularly i get someone playing music via my account on a chrome web player, i.e. my music stops and i see some tracks i never he...
  • zoso_03
  • Music Fan
  • 1132 Views
  • 10 replies
  • 0 likes
  • Account
  • 1132 Views
  • 10 replies
  • 0 likes

Username is just letters and numbers

So, my username somehow is just a bunch of random numbers and letters, and I don't know how to change or fix that. I've already disabled and re-enabled Facebook data processing, to no avail. It's really unconvenient to have a giant string of letters ...

  • Newbie
  • So, my username somehow is just a bunch of random numbers and letters, and I don't know how to change or fix that. I've already disabled and re-enabled Facebook data processing, to no avail. It's rea...
  • OneByBoo
  • Roadie
  • 611 Views
  • 1 replies
  • 0 likes
  • Account
  • 611 Views
  • 1 replies
  • 0 likes

Solved!! Where is option to not play an artist?

PlanPremiumCountryCanadaDeviceAndroid and Windows desktop appOperating System Android Oreo, Windows 7 Where is the option to not play an artist when on their page? 3 dots menu doesn't give option on phone app or desktop app

  • Regular
  • Plan Premium Country Canada Device Android and Windows desktop app Operating System  Android Oreo, Windows 7     Where is the option to not play an artist when on their ...
  • OneByBoo
  • Roadie
  • 634 Views
  • 1 replies
  • 0 likes
  • Premium
  • 634 Views
  • 1 replies
  • 0 likes

Want to change email in account.

PlanPremiumCountryThailandDevice Operating SystemAndroid OreoMy Question or IssueI want to change email for my premium account, but I can't log in because I forgot that email address and I click to reset password already. How do i can do about this?

  • Casual Listener
  • Plan Premium Country Thailand Device   Operating System Android Oreo My Question or Issue I want to change email for my premium account, but I can't log in because I forgot that em...
  • OneByBoo
  • Roadie
  • 550 Views
  • 3 replies
  • 0 likes
  • Account
  • 550 Views
  • 3 replies
  • 0 likes

Problems claiming google home mini

Like others with family membership we were offered a google home mini. When following the link within the offer period, the message “thanks- your interest has been registered” (or similar) was received but nothing has happened since. How do I get an ...

  • Newbie
  • Like others with family membership we were offered a google home mini. When following the link within the offer period, the message “thanks- your interest has been registered” (or similar) was receiv...
  • Billy-J
  • Spotify Star
  • 1065 Views
  • 1 replies
  • 0 likes
  • 1065 Views
  • 1 replies
  • 0 likes

join acounts

Hey guy I have a problem this is my personal acount but also have a rap channel and wanted to join the acounts but I dont have access to and I thought that I did it but it is not working. Please help me I would greatly appricate it

  • Casual Listener
  • Hey guy I have a problem this is my personal acount but also have a rap channel and wanted to join the acounts but I dont have access to and I thought that I did it but it is not working. Please...
  • Billy-J
  • Spotify Star
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

Unable to log in to my spotify

FreeFree/PremiumIsrael Device iPhone 8 plusOperating System iOS My Question or IssueI switched to an iphone 8 plus from my old phone which has my spotify on it. I tried to log in from the new phone and didn’t remember the password so I got an email t...

  • Newbie
  • Free Free/Premium Israel   Device iPhone 8 plus Operating System iOS    My Question or Issue I switched to an iphone 8 plus from my old phone which has my spotify on it. I trie...
  • Billy-J
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 539 Views
  • 1 replies
  • 0 likes