Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
PlanPremiumCountryUnited StatesDevice(iPhone 11)Operating System(iOS) My Question or IssueOk, so my Spotify account constantly follows random playlist that I have never seen before which isn’t a huge deal and I can unfollow them, but the main problem...
I have a account created from Facebook. I was wondering if a user name can be implemetned for users with or without Facebook connection.
Hi, I have a premium account on my iPad in one country and I tried to Install Spotify on my gsm while in a different country. I could not remember my password, so I asked to reset it. While the password reset was successful I can no longer get to my ...
A few years ago I created this spotify account through facebook; the other day I decided to delete my facebook account. After I did that, my name disappeared on spotify and it became a ten digits number.I googled to see if anyone had the same problem...
Bonjour, mon ordinateur m'a demande de bloquer l'acces internet pour spotify, j'ai repondu oui sans faire expres, ce qui fait que j'etais constamment hors ligne, j'ai desinstalle puis reinstalle l'application. Depuis impossible de me connecter, j'ent...
Hi, In my 'Connect to a device' option on my Spotify desktop app a new option has appeared called 'Bose Soundtouch'. I have no such device so I am concerned my account has been hacked. How do I remove this device from the list? "Offline devices" in "...
Google home mini link in my email just links to spotify home page, its never worked right so I gave it time to get fixed its been almost two months now and I feel like I got ripped off. I'm having a lot of other QOL issues with spotify too, and I fee...
PlanFree/PremiumCountryPolandDevicePC / Macbook ProOperating SystemWindows 10 / MacOS 10.15 My Question or IssueA friend of mine is unable to create a new account. It is just not working. She tried on many browsers (even in incognito mode) and differ...
BrowserChrome Browser IssueWhen tried to post without verification my email address on comminity.spotify.com got a bugged error, screenshot below.
PlanPremuimCountry Canada Device(Samsung Galaxy 9, Laptop)Operating System(Android, Windows 10) My Question or Issue3 days in a row I received an email from Spotify that says they've noticed a new login to my account. I'm trying to figure out who's l...
PlanPremium/FamilyCountryDEDevice Operating System My Question or IssueI subscribed to a premium account half a year ago. Now my wife started her family subscription. I now wanted to delete my own premium account -- but I cannot find it in the list o...
I have premium family account for a long time. Two or three weeks before my credit card changed so spotify cannot take payment from that card. My premium suspends. And so i change payment card. Spotify cannot take payment from the new card. After tha...
PlanPremiumCountryIrelandDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’ve changed my card details on my account about 2 months ago from my fathers card to my card, however my fathers card is still getting...
I switched phones (Android) and when I installed Spotify in the new device I saw that my user name was letters and numbers AND all my playlists are gone. I checked on my old device again, but it is the same, no playlists. I am registered as a "family...
PlanFree/PremiumCountryNetherlands Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cant use spotify family because my spotify premium is still working, can you he...
Ich hatte das Hörbuch nagefangen zu hören, jetzt ist es weiter sichtbar bei mir, aber es lässt sich nicht weiter abspielen.Wie kommt das?
Hi to everyone,Today something strange is happening. My mother received a lot of emails for unauthorized access to her account, but she has no one! How do you explain this? There is a number to call in this situation? Thank you and best regards Edo
After I deactivated my facebook account my spotify username automatically replaced into freaking long code, I don't know why! can you fix this issue my friends can't find my profile and albums!
So basically, one day I get on my phone, open my spotify, and it automatically has me logged out. I click on "log in without password", because I forgot my password. So it sends me to the email page and I click on the "Go to Spotify" which is suppose...
PlanPremium Family PlanCountryUnited StatesDeviceiPhone 11, Macbook Pro late 2016Operating SystemiOS 13.3.1, Mac CatalinaMy Question or IssueMy Spotify account has been linked to my Facebook since the beginning, and when I switched to a family plan, ...