Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 414551 Views
  • 965 replies
  • 108 likes
  • Account
  • 414551 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181308 Views
  • 119 replies
  • 115 likes
  • Account
  • 1181308 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101679 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101679 Views
  • 68 replies
  • 10 likes

Display Name not showing

Hi, I just created an account around 8 hours ago, and the last step to create the account asked for a display name. I typed in "Jiehfeng" and created the account, but nowhere can the name "Jiehfeng" be seen, just the random letters/numbers for a user...

  • Regular
  • Hi,   I just created an account around 8 hours ago, and the last step to create the account asked for a display name. I typed in "Jiehfeng" and created the account, but nowhere can the name "J...
  • Jiehfeng
  • Regular
  • 1439 Views
  • 8 replies
  • 0 likes
  • Account
  • 1439 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify shows PASSWORD as Profile name

Hello,I have activated Family subscription and created first account. Unfortunately after creating account I see in PC app in the top right corner that my PASSWORD is displayed instead of nickname. There was no option to put any nickname during regis...

  • Visitor
  • Hello, I have activated Family subscription and created first account. Unfortunately after creating account I see in PC app in the top right corner that my PASSWORD is displayed instead of nickname....
  • user-removed
  • Not applicable
  • 1230 Views
  • 4 replies
  • 0 likes
  • Security
  • 1230 Views
  • 4 replies
  • 0 likes

2 accounts payment

Hallo,i need Help with my Spotify Family Account! My Problem is that i had a Premium Account before i had a Famili Account and now i`m paying 2 Accounts!I want to know why and how i can change this?

  • Visitor
  • Hallo, i need Help with my Spotify Family Account!   My Problem is that i had a Premium Account before i had a Famili Account and now i`m paying 2 Accounts! I want to know why and how i can ...
  • OneByBoo
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • Account
  • 309 Views
  • 1 replies
  • 0 likes

Logged Out Of Spotify And Now I Cannot Login?

PlanPremiumCountryUSADevice(iPhone XS MaxOperating System(iOS 12.4) My Question or IssueI was about to go to my Spotify app to play some music and I seen that I got logged out so I went to my desktop and I was also logged out but when I try to login ...

  • Visitor
  •   Plan Premium Country USA Device (iPhone XS Max Operating System (iOS 12.4)   My Question or Issue I was about to go to my Spotify app to play some music and I seen that I got l...
  • Loxer
  • Community Legend
  • 435 Views
  • 1 replies
  • 0 likes
  • Account
  • 435 Views
  • 1 replies
  • 0 likes

I invited myself to a family account for testing- now I am a member and not manager

I had some issues with registering family members to my family account. In order to create a test I sent an invite to my own e mail address and now it seems that I am a member of the family account and not the manager. How can I change this?PlanFree/...

  • Visitor
  • I had some issues with registering family members to my family account. In order to create a test I sent an invite to my own e mail address and now it seems that I am  a member of the family acc...
  • Rene01
  • Community Legend
  • 328 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 328 Views
  • 2 replies
  • 0 likes

Facebook linked to my spotify profile but my name dosen't show up

I want my real name to show up on my spotify account, I've linked facebook but I got only my profile picture changed, and not my real name... Thanks in advance!

  • Visitor
  • I want my real name to show up on my spotify account, I've linked facebook but I got only my profile picture changed, and not my real name...   Thanks in advance!
  • user-removed
  • Not applicable
  • 391 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 391 Views
  • 3 replies
  • 0 likes

[Playlists] Podcasts no longer under playlists

PUT MY PODCASTS BACK UNDER PLAYLISTS. WHAT THE **bleep** IS WRONG WITH YOU GUYS?

  • Newbie
  • PUT MY PODCASTS BACK UNDER PLAYLISTS.  WHAT THE **bleep** IS WRONG WITH YOU GUYS?
  • Jose_M
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 322 Views
  • 1 replies
  • 0 likes

Unable to change country

Plan: FreeCountry: Germany Device: not relevantOperating System: not relevant My Question or IssueI recently moved from Ireland to Germany. However, I'm unable to use Spotify app as it detects different country. Unfortunately, the only countries I ca...

  • Visitor
  • Plan: Free Country: Germany   Device: not relevant Operating System: not relevant   My Question or Issue I recently moved from Ireland to Germany. However, I'm unable to use Spotify ...
  • Jose_M
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 278 Views
  • 1 replies
  • 0 likes

Double billed and Spotify stopped responding to my emails after forwarding proof.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 452 Views
  • 1 replies
  • 0 likes

All songs jams a few times for a few seconds.

Reinstall did not help, I am log out on any other devices, it happend offline and online. I have Spotify Premium. I do not know what alse I can do and reaching spotify support takes ages..

  • Visitor
  • Reinstall did not help, I am log out on any other devices, it happend offline and online. I have Spotify Premium. I do not know what alse I can do and reaching spotify support takes ages..  
  • Loxer
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login suddenly fail

I have used Spotif premium for many years on this computer, login via Facebooknow suddenly I was logged out and when trying to log in with Facebook it says that firewall may block it. Checked that it is allowed both in windows firewall setting (also ...

  • Casual Listener
  • I have used Spotif premium for many years on this computer, login via Facebook now suddenly I was logged out and when trying to log in with Facebook it says that firewall may block it. Checked that ...
  • Katerina
  • Spotify Legend
  • 1134 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 1134 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Library Song Limit

Spotify staff- I recently reached the 10,000 song limit in my library, which is a great disappointment. As a loyal customer for over 3 years, I have thoroughly enjoyed your product, so much that I have shifted to using it as my main source of music c...

  • Casual Listener
  • Spotify staff-   I recently reached the 10,000 song limit in my library, which is a great disappointment.  As a loyal customer for over 3 years, I have thoroughly enjoyed your product, so...
  • Guido
  • Spotify Legend
  • 75864 Views
  • 271 replies
  • 489 likes
  • Unlimited
  • 75864 Views
  • 271 replies
  • 489 likes

I pay for 2 accounts

PlanPremium - StudentPremium - DuoCountryDenmark I have a student account which I pay for. But my boyfriend has invited me to join a duo membership, which he is paying for. I cannot see where I can close my account so we only have this duo membership...

  • Visitor
  • Plan Premium - Student Premium - Duo Country Denmark   I have a student account which I pay for. But my boyfriend has invited me to join a duo membership, which he is paying for. I cannot ...
  • Loxer
  • Community Legend
  • 650 Views
  • 1 replies
  • 0 likes
  • Account
  • 650 Views
  • 1 replies
  • 0 likes

Solved!! If i close my account created with facebook, can i connect facebook to another account?

First, i created my Spotify account using Facebook, but when i wanted to join to a Familiar plan, i created anothe account, now i want to conect my new account with Facebook, i can't because my facebook profile is already connected to my old account,...

  • Visitor
  • First, i created my Spotify account using Facebook, but when i wanted to join to a Familiar plan, i created anothe account, now i want to conect my new account with Facebook, i can't because my faceb...
  • Ben411
  • Visitor
  • 509 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 509 Views
  • 2 replies
  • 0 likes

Solved!! Cannot log into android app - tried everything.

I have recently downgraded from a premium to Spotify free (happened around two weeks ago, nothing changed at that time). Yesterday, I was logged out of my Spotify account on my phone and could not log back in. Tried via the email link - always expire...

  • Casual Listener
  • I have recently downgraded from a premium to Spotify free (happened around two weeks ago, nothing changed at that time).   Yesterday, I was logged out of my Spotify account on my phone and cou...
  • mick_elle_
  • Casual Listener
  • 681 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Other
  • 681 Views
  • 3 replies
  • 1 likes

Hiding songs I star from Family members

Hello, We have a family premium plan. Songs I star are visible to my family members, in particualr my son. Some of these songs are not exactly the kind of songs he probably need to listen to. I just wonder if there is a way for me to make the songs I...

  • Visitor
  • Hello,   We have a family premium plan. Songs I star are visible to my family members, in particualr my son. Some of these songs are not exactly the kind of songs he probably need to listen to...
  • Brunelicia
  • Community Legend
  • 644 Views
  • 1 replies
  • 0 likes
  • Account
  • 644 Views
  • 1 replies
  • 0 likes

My account country changes automatically

PlanFree/CountryFranceDeviceLaptopOperating SystemWindows 10 My Question or IssueHi everyone,My spotify account changes my living country by itself... It changes my actual country (France) with Brazil, even if i have never been to brazil in my life !...

  • Newbie
  •   Plan Free/ Country France Device Laptop Operating System Windows 10   My Question or Issue Hi everyone, My spotify account changes my living country by itself... It changes my...
  • kejt_
  • Community Legend
  • 1178 Views
  • 1 replies
  • 1 likes
  • Account
  • 1178 Views
  • 1 replies
  • 1 likes

Riproduce su un altro dispositivo

PlanPremiumCountryitalia Deviceiphone 7 My Question or IssueQuando riproduco i brani della mia libreria, pochi secondi dopo riproduce altri piani non nella mia libreria.nei brani recenti ci sono brani che non ho mai ascoltato. ho già dissociato tutti...

  • Visitor
  •   Plan Premium Country italia  Device iphone 7     My Question or Issue Quando riproduco i brani della mia libreria, pochi secondi dopo riproduce altri piani non nella m...
  • Rene01
  • Community Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • Account
  • 432 Views
  • 1 replies
  • 0 likes

I can‘t login because I forgot my E-Mail.

I have created a new account but for the email I used the page 10minutemail and after the registration I do not have the email anymore and I have already paid with my mobile. Can‘t I sign in with my mobile number or find out the email with it?Thanks ...

  • Visitor
  • I have created a new account but for the email I used the page 10minutemail and after the registration I do not have the email anymore and I have already paid with my mobile. Can‘t I sign in with my ...
  • Brunelicia
  • Community Legend
  • 567 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 567 Views
  • 1 replies
  • 0 likes

Hacked Account

I recently noticed random songs showing up on my liked playlist over the past week. At first it was 10 or so songs, but yesterday another 25+ were added. I noticed that my "recently played" included playlists that I have never listened to. I went int...

Capture.PNG
  • Visitor
  • I recently noticed random songs showing up on my liked playlist over the past week. At first it was 10 or so songs, but yesterday another 25+ were added. I noticed that my "recently played" included ...
  • Luan
  • Spotify Star
  • 884 Views
  • 3 replies
  • 1 likes
  • Account
    Security
  • 884 Views
  • 3 replies
  • 1 likes