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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

82085 Views

9 replies

2 likes

Account
Login
  • 82085 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657558 Views

13 replies

4 likes

Account
  • 657558 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738935 Views

18 replies

29 likes

  • 738935 Views
  • 18 replies
  • 29 likes

Account connected via FB doesn't display my personal data

I am logged to Spotify via FB. Some time ago i observed that my personal data like avatar and name doesn't appear into the application. I checked all options and form my side all is fine.

Casual Listener

I am logged to Spotify via FB.  Some time ago i observed that my personal data like avatar and name doesn't appear into the application. I checked all options and form my side all is fine. &nb...

DanielTham

Composer

572 Views

1 replies

0 likes

Account
  • 572 Views
  • 1 replies
  • 0 likes

I can’t search for my artist profile

I have 3 singles of mine on Spotify, and when I type my artist name which is Mic Sinclair, I can only access the singles, yet I can’t search for or find my artist profile. I’m extremely frustrated!!! Because I can’t find my profile, I can’t share lin...

Visitor

I have 3 singles of mine on Spotify, and when I type my artist name which is Mic Sinclair, I can only access the singles, yet I can’t search for or find my artist profile. I’m extremely frustrated!!!...

OneByBoo

Roadie

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Offline 30 day issue for travellers!

I am adicted to Spotify and love you. I am on a challange to mysself now and am sailing around the world and then from Pole to Pole. I cant access the internet every 30 days as sometimes we are in very remote locations. My music is then wiped and i s...

Newbie

I am adicted to Spotify and love you. I am on a challange to mysself now and am sailing around the world and then from Pole to Pole. I cant access the internet every 30 days as sometimes we are in ve...

osornios

Spotify Star

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Charged for Premium Family when I am not admin

PlanPremiumCountrySingaporeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi support, I am on normal Premium account converting to Family Premium account as a membe...

Newbie

  Plan Premium Country Singapore Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue H...

Billy-J

Spotify Star

594 Views

1 replies

0 likes

Account
Premium
Subscription
  • 594 Views
  • 1 replies
  • 0 likes

Wrong account name

PlanPremium Operating SystemAndroid My Question or IssueSo a few months ago I created my account, during the process I was asked to put a name that will be show in my profile, so I did. But after creating it my Profile name appeared as a random Alpha...

Casual Listener

Plan Premium   Operating System Android   My Question or Issue So a few months ago I created my account, during the process I was asked to put a name that will be show in my profile,...

Galaxy145

Casual Listener

418 Views

1 replies

0 likes

Account
  • 418 Views
  • 1 replies
  • 0 likes

Someone has taken over my account.

PlanPremiumCountryUK DeviceHP Omen 15Operating SystemWindows 10 My Question or IssueI have no idea what to do right now, first some random device got control of my account somehow and started playing French Rap etc. I took back control of the session...

Visitor

Plan Premium Country UK   Device HP Omen 15 Operating System Windows 10   My Question or Issue I have no idea what to do right now, first some random device got control of my acc...

Emilia_8

Community Legend

627 Views

1 replies

0 likes

Account
  • 627 Views
  • 1 replies
  • 0 likes

I am not able to play some songs even though I have premium account

PlanPremiumCountryIndia DeviceEvery DeviceOperating SystemEvery OS My Question or IssueI am trying to find this song from Ed Sheeran and Justin Bieber: I don't care. But I couldn't and then I google the spotify link and open that in my mobile and it ...

Casual Listener

Plan Premium Country India   Device Every Device Operating System Every OS   My Question or Issue I am trying to find this song from Ed Sheeran and Justin Bieber: I don't care. B...

OneByBoo

Roadie

1638 Views

3 replies

0 likes

Account
Premium
  • 1638 Views
  • 3 replies
  • 0 likes

Re: Album Art renders Incomplete

Olá, o aplicativo tem apresentado um falha, constante: quando está reproduzindo uma música, ou mesmo um podcast, a arte da capa aparece "cortada", como se não abrisse completamente, aparecendo somente uma estreita parte da arte do álbum e o restante ...

Visitor

Olá, o aplicativo tem apresentado um falha, constante: quando está reproduzindo uma música, ou mesmo um podcast, a arte da capa aparece "cortada", como se não abrisse completamente, aparecendo soment...

Luan

Spotify Star

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Is there any way for me to bypass the free trial and immediately pay for the Student Discount?

PlanPremiumCountryCanadaDeviceiPhone 8 PlusOperating SystemWindows 10 My Question or IssueI paid for the regular Subscription on a previous account taking the free trial without realizing it was the wrong account and wrong plan. Since then, I've canc...

Casual Listener

Plan Premium Country Canada Device iPhone 8 Plus Operating System Windows 10   My Question or Issue I paid for the regular Subscription on a previous account taking the free trial...

Luan

Spotify Star

2508 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 2508 Views
  • 4 replies
  • 0 likes

Spotify in Russia

Hi everyone, I got Spotify back when I was living in the US and right now I'm back in Moscow. I pay for premium since I love this service, but it would make my life a lot easier if I could pay with a Russian card instead of the overly complicated sys...

Casual Listener

Hi everyone,   I got Spotify back when I was living in the US and right now I'm back in Moscow. I pay for premium since I love this service, but it would make my life a lot easier if I co...

OneByBoo

Roadie

9106 Views

3 replies

1 likes

Account
Other
Premium
Subscription
  • 9106 Views
  • 3 replies
  • 1 likes

DOWNLOADED SONGS GONE

PlanPremiumUSA DeviceiPhone 8 PlusOperating SystemiOS 13.2.2 I'm about over it with spotify. It used to be fantastic. I would download songs, I'd be able to go over to "my library" and view the songs i had downloaded with no issues and therefore neve...

Newbie

Plan Premium USA   Device iPhone 8 Plus Operating System iOS 13.2.2   I'm about over it with spotify. It used to be fantastic. I would download songs, I'd be able to go over to "my...

Luan

Spotify Star

862 Views

1 replies

0 likes

Account
Other
Premium
Subscription
Unlimited
  • 862 Views
  • 1 replies
  • 0 likes

Solved!! [Profile] Change Public Name not Username

PlanFreeCountryCosta RicaDeviceHP LaptopOperating SystemWindows 10 My Question or IssueHello Spotify, i've connected my facebook account to my spotify account and changed my public profile name (not username) but now i've disconnected my facebook acc...

Casual Listener

Plan Free Country Costa Rica Device HP Laptop Operating System Windows 10   My Question or Issue Hello Spotify, i've connected my facebook account to my spotify account and changed my ...

CopyrightDown

Casual Listener

698 Views

2 replies

0 likes

Account
Login
  • 698 Views
  • 2 replies
  • 0 likes

Spotify premium trial 3 months issues.

PlanFree ? Premium? IdkCountrythe Netherlands Operating SystemAndroid 9.0 My Question or Issue Hello everyone!I just started my 3 months free subscription,but when i got to my spotify account settings, i dont see that my subscription is premium. It s...

Visitor

Plan Free ? Premium? Idk Country the Netherlands  Operating System Android 9.0   My Question or Issue   Hello everyone! I just started my 3 months free subscription,but when ...

OneByBoo

Roadie

840 Views

1 replies

0 likes

Account
Premium
Subscription
  • 840 Views
  • 1 replies
  • 0 likes

Unable to link Spotify premium to Google Home

Just setup Spotify premium family, in UK. Have latest Google home on a Samsung S9+. Tried linking from Google Home appTried linking from Google AssistantTried linking from Google Assistant in Sonos app In each case it opens the Authorize page on acco...

Visitor

Just setup Spotify premium family, in UK.   Have latest Google home on a Samsung S9+.   Tried linking from Google Home app Tried linking from Google Assistant Tried linking from Googl...

user-removed

Not applicable

2584 Views

3 replies

0 likes

Premium
  • 2584 Views
  • 3 replies
  • 0 likes

can't locate my premium account

Hello everyone, I have a problem I couldn't solve.I can't access my daughter Premium membership anymore (I guess she signed off without even noticing and now we can't get in anymore).I tried all emails addresses and Facebook accouts to no avail.I mig...

Casual Listener

Hello everyone,   I have a problem I couldn't solve. I can't access my daughter Premium membership anymore (I guess she signed off without even noticing and now we can't get in anymore). I t...

gawd1

Casual Listener

547 Views

2 replies

0 likes

Account
  • 547 Views
  • 2 replies
  • 0 likes

I can't see all albums by Moonsorrow

PlanFree/PremiumCountryMorocco Device(Macbook Pro, Huawei P Smart 2019)Operating System(macOS Sierra, android 9.) My Question or IssueHey all, I can't see nor play all albums by a band called Moonsorrow. My coworker can play and see the albums and it...

Newbie

Plan Free/Premium Country Morocco   Device (Macbook Pro, Huawei P Smart 2019) Operating System (macOS Sierra, android 9.)   My Question or Issue Hey all,  I can't see nor...

Luan

Spotify Star

400 Views

1 replies

0 likes

Account
Premium
  • 400 Views
  • 1 replies
  • 0 likes

Solved!! You've descovered a premium feature

 I'm a premium user and I want to download this playlist but this message comes up please fix it. PlanPremiumCountry DeviceSamsung note 9Operating SystemAndroid One My Question or IssueWhy is it doing this I normally have access to everything as a pr...

Casual Listener

  I'm a premium user and I want to download this playlist but this message comes up please fix it.  Plan Premium Country   Device Samsung note 9 Operating System Android One &nbs...

Nadzz

Casual Listener

1491 Views

6 replies

0 likes

Account
Premium
  • 1491 Views
  • 6 replies
  • 0 likes

Account has random email address assigned

PlanPremiumCountryUK My Question or IssueI've just reinstalled Spotify on my phone after getting a constant "No internet connection available". I'm trying to log in using my Spotify credentials but I've forgotten my password. I had been logging in th...

Regular

Plan Premium Country UK   My Question or Issue I've just reinstalled Spotify on my phone after getting a constant "No internet connection available".   I'm trying to log in using my...

Luan

Spotify Star

1790 Views

1 replies

0 likes

Account
Login
  • 1790 Views
  • 1 replies
  • 0 likes

Account disabled?

My Question or IssueMy Spotify app signed itself out and I cant remember the password since setting up years ago. When resetting password, it won't find the account that my email or account name is attached too. I found this email that says the follo...

Casual Listener

My Question or Issue My Spotify app signed itself out and I cant remember the password since setting up years ago.  When resetting password, it won't find the account that my email or account ...

OneByBoo

Roadie

950 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 950 Views
  • 3 replies
  • 0 likes

Spotify Google Account

Gestern habe ich mich auf meinem Handy mit einem neuen Google Konto angemeldet, jetzt ist Spotify weg und wenn ich die App neu herunterladen möchte steht dort "Authentifizierung erforderlich. Du musst dich in deinem Google-Konto einloggen". Jedoch mö...

Visitor

Gestern habe ich mich auf meinem Handy mit einem neuen Google Konto angemeldet, jetzt ist Spotify weg und wenn ich die App neu herunterladen möchte steht dort  "Authentifizierung  erforderl...

Luan

Spotify Star

587 Views

1 replies

0 likes

Account
  • 587 Views
  • 1 replies
  • 0 likes