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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 175025 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 175025 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11578 Views
  • 6 replies
  • 11 likes
  • Security
  • 11578 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517047 Views
  • 986 replies
  • 113 likes
  • Account
  • 517047 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126261 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126261 Views
  • 74 replies
  • 12 likes

spotify deleting songs

Hello, I use spotify for free and in my starred playlist I cannot add more than 80 songs and spotify has deleted a bunch of my songs. When i reach eighty sngs and add a song it deletes another song somewhere in the playlist. Please anyone help I hate...

  • Newbie
  • Hello,   I use spotify for free and in my starred playlist I cannot add more than 80 songs and spotify has deleted a bunch of my songs. When i reach eighty sngs and add a song it deletes ano...
  • Peter__
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

"Un-redeem" a code

Already have a monthly subrscription and bought a "gift card" for my son. Unfortunately I was logged in and redeemed my own account.......though I already have a subscription. How can I get this fixed?

  • Newbie
  • Already have a monthly subrscription and bought a "gift card" for my son. Unfortunately I was logged in and redeemed my own account.......though I already have a subscription.   How can I ...
  • Peter__
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Solved!! Can a person buy songs?

Hi, Im thinking of switching to spotify from rhapsody due to a lot of issues rhapsody has with windows 7. So my ? is can you purchase and download songs to burn to CD? I know you can download and listen offline.

  • Regular
  • Hi, Im thinking of switching to spotify from rhapsody due to a lot of issues rhapsody has with windows 7. So my ? is can you purchase and download songs to burn to CD? I know you can download and l...
  • MattSuda
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Recover deleted playlist

I lost my entire collection of songs and playlists. can you please help me recover them?

  • Newbie
  • I lost my entire collection of songs and playlists.  can you please help me recover them?
  • Joe
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Deleted a Playlist?

Hi. My daughter seems to have deleted all my pla ylists and replaced them with hers. Is it possible to roll back to mine as I cannot face having to rebuild them.Many thanks for your helpRod (rodreed)

  • Newbie
  • Hi. My daughter seems to have deleted all my pla ylists and replaced them with hers. Is it possible to roll back to mine as I cannot face having to rebuild them. Many thanks for your help Rod (...
  • Joe
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Hi, question about codes.

Hi, if I have a code for 1 month of Spotify Premium can it be transerred to 2 months of Unlimited?

  • Visitor
  • Hi, if I have a code for 1 month of Spotify Premium can it be transerred to 2 months of Unlimited?
  • Joe
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Account disabled

My account was disabled on Friday and I am unable to log in and update my payment information. I had to create this account just to post. I filled out the contact form Friday early afternoon and have not heard anything. Spotify Case # 00715998 I have...

  • Casual Listener
  • My account was disabled on Friday and I am unable to log in and update my payment information. I had to create this account just to post. I filled out the contact form Friday early afternoon and have...
  • Joe
  • Community Legend
  • 580 Views
  • 6 replies
  • 0 likes
  • 580 Views
  • 6 replies
  • 0 likes

Sportify premium trial ended issue when i'm paying for premium.

I am paying for sportify premium every month. Still on my phone I don't get premium. It stand sportify premium trial ended but I am still being charged every month for premium. On my computer it works fine. I have the message sportify premium on it. ...

  • Casual Listener
  • I am paying for sportify premium every month. Still on my phone I don't get premium. It stand sportify premium trial ended but I am still being charged every month for premium. On my computer it work...
  • meahtenoha
  • Spotify
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Don't own a Spotify Account but you've been charging me for months

Maybe someone can help here... someone put my credit card on their account and now I have been charged for months now with no way to cancel because I DO NOT OWN THE ACCOUNT I'M BEING CHARGED FROM THUS CANNOT LOGIN TO CANCEL IT. You have no customer s...

  • Casual Listener
  • Maybe someone can help here... someone put my credit card on their account and now I have been charged for months now with no way to cancel because I DO NOT OWN THE ACCOUNT I'M BEING CHARGED FROM THU...
  • meahtenoha
  • Spotify
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Sportify premium gone

I am paying for sportify premium every month. Still on my phone I don't get premium. It stand sportify premium trial ended but I am still being charged every month for premium. On my computer it works fine. I have the message sportify premium on it. ...

  • Casual Listener
  • I am paying for sportify premium every month. Still on my phone I don't get premium. It stand sportify p...
  • meahtenoha
  • Spotify
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Logging in

I can not remember my password

  • Newbie
  • I can not remember my password
  • MikeyB
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Premium account not working

Hey. I have an old account that was created without using facebook login credentials that I have had premium on for years. Just recently, I got an error message saying that my password is incorrect, and that i have to log out and back in. (Error code...

  • Newbie
  • Hey. I have an old account that was created without using facebook login credentials that I have had premium on for years. Just recently, I got an error message saying that my password is incorrect, ...
  • Joe
  • Community Legend
  • 733 Views
  • 13 replies
  • 0 likes
  • 733 Views
  • 13 replies
  • 0 likes

Changed payment method, still charging the old one!

Urgent!!!I have arranged online, through spotify, to change my payment to a different card. It's still keep charging my old card, which resulting in NSF charges. Please kindly stop this from happening to my old card through paypal (which have been ca...

  • Newbie
  • Urgent!!! I have arranged online, through spotify, to change my payment to a different card. It's still keep charging my old card, which resulting in NSF charges. Please kindly stop this from happ...
  • Taylor
  • Community Legend
  • 1157 Views
  • 1 replies
  • 0 likes
  • 1157 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Thinks I'm in the Wrong Country

Hi, I live in the US, and have lived here all my life. I haven't been out of the country since I signed up for my Spotify account. Back in December, I had bought my sister a Spotify card for 6 months, and I am now trying to do so again. However, when...

  • Newbie
  • Hi,   I live in the US, and have lived here all my life.  I haven't been out of the country since I signed up for my Spotify account.  Back in December, I had bought my sister a Sp...
  • Taylor
  • Community Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

spotify has bogus email on file for me, i cannot change my password

When I log into my account (through facebook authentication) I have a bogus email, and I'm not allowed to change my spotify UN/PW because it sends updates to bogus email. Please help me spotify, this is crap. Bogus email:

  • Casual Listener
  • When I log into my account (through facebook authentication) I have a bogus email, and I'm not allowed to change my spotify UN/PW because it sends updates to bogus email.  Please help me spotify...
  • Joe
  • Community Legend
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Spotify and other device

I've been using facebook login to log in to spotify. Recently i bought myself a surroundreciver "Denon AVR 2310" wich supports playlists from spotify. So i chose to reset my account to find my account name, and yes, i recived a username to login with...

  • Newbie
  • I've been using facebook login to log in to spotify.   Recently i bought myself a surroundreciver "Denon AVR 2310" wich supports playlists from spotify.   So i chose to reset my acc...
  • Joe
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Charged for Premium even though I am on a Free Trial on Account Details

I signed up to Spotify free trial about a month ago and had to give my Paypal details to create account. I enjoyed it but did not wish to commit to a monthly bill so therefore did not upgrade to Premium etc. However, today I had a payment for 9.99 eu...

  • Newbie
  • I signed up to Spotify free trial about a month ago and had to give my Paypal details to create account. I enjoyed it but did not wish to commit to a monthly bill so therefore did not upgrade to Prem...
  • Sam
  • Spotify
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

One of my playlists disappear when I go into offline mode

I have a Galaxy S2. Recently, when I started going into offline mode on my cellphone (yes, I have Premium), one of my downloaded playlists started disappearing. The playlist title is there, greyed out, but there are no songs in it. However, when I go...

  • Casual Listener
  • I have a Galaxy S2. Recently, when I started going into offline mode on my cellphone (yes, I have Premium), one of my downloaded playlists started disappearing. The playlist title is there, greyed ou...
  • Sam
  • Spotify
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Irritating person

Can you please help me out, we have a grill party and my x has hacked her way into my account, can you please log off every session?? Please?

  • Newbie
  • Can you please help me out, we have a grill party and my x has hacked her way into my account, can you please log off every session?? Please?
  • Sam
  • Spotify
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Receive premium account as gift ,cant use or contact spotify team cause i live in greece

hello everyone!i receive a 1 year spotify premium account but i live in greece so i cant use it.Also since i live in greece i cant contact the spotify team with email , i think the option is blocked cause there is no service here.I wanted someone to ...

  • Newbie
  • hello everyone! i receive a 1 year spotify premium account but i live in greece so i cant use it. Also since i live in greece i cant contact the spotify team with email , i think the option is bloc...
  • Adam
  • Roadie
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes