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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 414 Views
  • 0 replies
  • 7 likes
  • Security
  • 414 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439870 Views
  • 970 replies
  • 108 likes
  • Account
  • 439870 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195373 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195373 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106889 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106889 Views
  • 70 replies
  • 11 likes

Reseting Password

I cant reset my password, when i do it, i don't get any Email... What can i do?? I am paying for Spotify, i dont want to do this longer and i cant reset my password (i am logging with FB, but i dont remember my Spotify password) and i cant reset it b...

  • Newbie
  • I cant reset my password, when i do it, i don't get any Email... What can i do?? I am paying for Spotify, i dont want to do this longer and i cant reset my password (i am logging with FB, but i dont ...
  • Adam
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Can't change payment info!

I am trying to change my payment info but I can't find the link in subscription!

  • Casual Listener
  • I am trying to change my payment info but I can't find the link in subscription!
  • Peter__
  • Community Legend
  • 7222 Views
  • 64 replies
  • 1 likes
  • 7222 Views
  • 64 replies
  • 1 likes

Solved!! Free time ending too soon?

Hey!I need help. I got yesterday time on spotify again (yey), but I noticed now that I only have 52mins left. There is no way I could have listened more than... 4 hours, maybe. Is it possible that it is bugged? *EDIT* If this is the wrong place, plea...

  • Casual Listener
  • Hey! I need help. I got yesterday time on spotify again (yey), but I noticed now that I only have 52mins left. There is no way I could have listened more than... 4 hours, maybe. Is it possible tha...
  • Peter__
  • Community Legend
  • 783 Views
  • 3 replies
  • 0 likes
  • 783 Views
  • 3 replies
  • 0 likes

Account Reset

Does anyone know how to reset my Spotify account on iOS? I have a folder that I cannot delete. Each time I try Spotify quits. The folder is named "New Music". I do not remember creating it and it has multiple old folders nested inside of it. These fo...

  • Casual Listener
  • Does anyone know how to reset my Spotify account on iOS? I have a folder that I cannot delete. Each time I try Spotify quits. The folder is named "New Music". I do not remember creating it and it has...
  • Peter__
  • Community Legend
  • 657 Views
  • 3 replies
  • 0 likes
  • 657 Views
  • 3 replies
  • 0 likes

I travelled overseas, came back and now spotify won't work

Hi, I have spotify premium, installed and based in the UK. All worked fine until I went to Abu Dhabi, where whenever I used my iPhone, my spotify said that only spotify premium users could use playlists and radio in that region. I figured it was just...

  • Newbie
  • Hi, I have spotify premium, installed and based in the UK. All worked fine until I went to Abu Dhabi, where whenever I used my iPhone, my spotify said that only spotify premium users could use playli...
  • mikemax
  • Casual Listener
  • 1180 Views
  • 12 replies
  • 0 likes
  • 1180 Views
  • 12 replies
  • 0 likes

Solved!! howto place link from spotify

hi, for the yaboroqe music project, we have put a song on spotify (paradise by Jah -yaboroqe) How can I put a link on my website ,which refers to the song on spotify? thanks for the feedback kubuss

  • Newbie
  • hi,   for the yaboroqe music project, we have put a song on spotify (paradise by Jah -yaboroqe)   How can I put a link on my website ,which refers to the song on spotify?   ...
  • Adam
  • Roadie
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Help

My spotify money didn't come out and I can now not listen to spotify on my phone. I have the money in my account now what do I need to do to get it up and running?

  • Newbie
  • My spotify money didn't come out and I can now not listen to spotify on my phone. I have the money in my account now what do I need to do to get it up and running?
  • Taylor
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Logout

Hello,I think I forgott to log out from some friends phones and they are now using my account.Can you please logout all active users?Thanks

  • Casual Listener
  • Hello, I think I forgott to log out from some friends phones and they are now using my account. Can you please logout all active users? Thanks
  • Taylor
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Premium issue

I'm having the same issue. I have an iPhone 4.. If I delete my app and reinstall won't I lose my playlists?

  • Newbie
  • I'm having the same issue. I have an iPhone 4.. If I delete my app and reinstall won't I lose my playlists?
  • Taylor
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

My premium account has been hacked

Hi there, Only a short while ago I could not log into my Spotify account using the login; only via my facebook. The email address has been changed aswell as the password so I cannot reset it or talk to customer services. Please help!

  • Newbie
  • Hi there,   Only a short while ago I could not log into my Spotify account using the login; only via my facebook. The email address has been changed aswell as the password so I cannot rese...
  • Taylor
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

I would like to disable my facebook and just log into spotify using my email address.

I want to disable my facebook account, and log in using a email address. I would like to keep my playlists. Can this be done?

  • Newbie
  • I want to disable my facebook account, and log in using a email address. I would like to keep my playlists. Can this be done?
  • Taylor
  • Community Legend
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Original account is ghosting around

Hi, As an everyday spotify user, I use 2 accounts. The 1st one's connected to my facebook account and is my "main" account, the second 1 is just chillin around. Today however, I somehow managed to log in via facebook on my 2nd account, then I found o...

  • Casual Listener
  • Hi, As an everyday spotify user, I use 2 accounts. The 1st one's connected to my facebook account and is my "main" account, the second 1 is just chillin around. Today however, I somehow managed to lo...
  • Linksys
  • Casual Listener
  • 552 Views
  • 2 replies
  • 0 likes
  • 552 Views
  • 2 replies
  • 0 likes

Facebook login gives an error and email address isn't connected to my account anymore

I haven't used this account in a few months, but because my main facebook is connected to it I deceided to get premium on this one.So I tried logging in with facebook, but it gives an error saying: "Er is een fout opgetreden bij het verwerken van je ...

  • Regular
  • I haven't used this account in a few months, but because my main facebook is connected to it I deceided to get premium on this one. So I tried logging in with facebook, but it gives an error saying:...
  • meahtenoha
  • Spotify
  • 1076 Views
  • 10 replies
  • 0 likes
  • 1076 Views
  • 10 replies
  • 0 likes

I accidentally deleted my playlist..

Hi, I was in a haste and accidentally deleted my playlist.. Took weeks to make it! It was called: smuud Please Help! (I made a post earlier, but I think I did something wrong)

  • Newbie
  • Hi, I was in a haste and accidentally deleted my playlist..   Took weeks to make it!   It was called: smuud   Please Help!   (I made a post earlier, but I think I ...
  • Peter__
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Disconnect from Facebook

I have deactivated my Facebook account. I am not going to reactivate it just to login to Spotify. I tried to create a new account. I used two different email addresses and that didn't work (both emails associated with my FB account?) I tried using a ...

  • Visitor
  • I have deactivated my Facebook account. I am not going to reactivate it just to login to Spotify. I tried to create a new account. I used two different email addresses and that didn't work (both emai...
  • Peter__
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Accidentally logged in with old account, connected to FB.. now, playlists are gone

I accidentally logged in with an old, pre-2011, account and connected to Facebook (I thought I had done this on the other computer I use Spotify from). Wrong, and now my playlists in the account that I actually use (connected to this username that I'...

  • Newbie
  • I accidentally logged in with an old, pre-2011, account and connected to Facebook (I thought I had done this on the other computer I use Spotify from). Wrong, and now my playlists in the account that...
  • Peter__
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Inability to remove CC details and...

I'd like to confirm the following: There is absolutely no way for the user to remove his/her credit card from the personal account? The inability to do so seems rather glaring lack of a feature. Also, in terms of user interface, I find that making a ...

  • Newbie
  • I'd like to confirm the following: There is absolutely no way for the user to remove his/her credit card from the personal account? The inability to do so seems rather glaring lack of a feature. Also...
  • user-removed
  • Not applicable
  • 1326 Views
  • 3 replies
  • 4 likes
  • 1326 Views
  • 3 replies
  • 4 likes

spotyfy oplaadkaarten

ik koop altijd mijn spotyfy oplaad kaarten in nederland bij albert heyn daar ze deze in belgie niet hebben , ik heb mijn code altijd zonder problemen kunnen intikken , en nu lukt het niet meer , ik krijg dan een melding dat de kaart van hetzelfde lan...

  • Newbie
  • ik koop altijd mijn spotyfy oplaad kaarten in nederland bij albert heyn daar ze deze in belgie niet hebben , ik heb mijn code altijd zonder problemen kunnen intikken , en nu lukt het niet meer , ik k...
  • Peter__
  • Community Legend
  • 662 Views
  • 5 replies
  • 0 likes
  • 662 Views
  • 5 replies
  • 0 likes

Deleted a Playlist?

i delete a list from my phone because have a different name of the one on my desktop, and now i cant find my playlist, can you helpme

  • Regular
  • i delete a list from my phone because have a different name of the one on my desktop, and now i cant find my playlist, can you helpme
  • Peter__
  • Community Legend
  • 452 Views
  • 9 replies
  • 0 likes
  • 452 Views
  • 9 replies
  • 0 likes

Lost my playlists

I have spotify Premium and i have it on my phone too. I have 6 playlists out of 15 on my laptop, and the rest on my phone so i know they are there. i can listen to them fine on my phone but i cannot edit them from my laptop so effiectivly i have lost...

  • Casual Listener
  • I have spotify Premium and i have it on my phone too. I have 6 playlists out of 15 on my laptop, and the rest on my phone so i know they are there. i can listen to them fine on my phone but i cannot ...
  • Peter__
  • Community Legend
  • 643 Views
  • 7 replies
  • 0 likes
  • 643 Views
  • 7 replies
  • 0 likes