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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80371 Views

9 replies

2 likes

Account
Login
  • 80371 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653724 Views

13 replies

4 likes

Account
  • 653724 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734155 Views

18 replies

29 likes

  • 734155 Views
  • 18 replies
  • 29 likes

Premium Account Not Working

I have been unable to use spotify for 2 days, as the message on my ipod states that i need to upgrade to a 'Primium' account. However i already have a Premium accout , in which its subscription automatically updates and is not due to expire until 22/...

Newbie

I have been unable to use spotify for 2 days, as the message on my ipod states that i need to upgrade to a 'Primium' account.  However i already have a Premium accout , in which its subscription...

Peter__

Community Legend

437 Views

4 replies

0 likes

  • 437 Views
  • 4 replies
  • 0 likes

Why I can't change my payment?

I try several times change my payment method to quit spotify, but I can't. The options don't let me do that. How I can quit for spotify premium?

Newbie

I try several times change my payment method to quit spotify, but I can't. The options don't let me do that. How I can quit for spotify premium?  

Peter__

Community Legend

273 Views

2 replies

0 likes

  • 273 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium 30 days trial

Hello! I received an email from Spotify "Get another 30 days for free" When I click on the "get 30 days free" button, it brings me to a page that says Subscription status You have an active Spotify Premium subscription. Your subscription will automat...

Casual Listener

Hello!   I received an email from Spotify "Get another 30 days for free"   When I click on the "get 30 days free" button, it brings me to a page that says   Subscription st...

wallflowergrace

Casual Listener

1095 Views

5 replies

0 likes

  • 1095 Views
  • 5 replies
  • 0 likes

Disconnect from facebook

I pay 10 dollars for my spotify every month and its connected to my facebook page... How do I make it so the two are not connected. I deactivated my facebook page and now when I log onto my spotify it reactivates my facebook page and its really annoy...

Newbie

I pay 10 dollars for my spotify every month and its connected to my facebook page... How do I make it so the two are not connected.  I deactivated my facebook page and now when I log onto my spo...

Peter__

Community Legend

320 Views

2 replies

0 likes

  • 320 Views
  • 2 replies
  • 0 likes

Missing "View Playlist as Album List" Option

Hi...My playlists are usually organized by cd, with the individual tracks or albums sorted and separated by track numbers...however, I recently noticed that all of my lists were scrambled and the option I used to use (located on the third option of t...

Newbie

Hi...My playlists are usually organized by cd, with the individual tracks or albums sorted and separated by track numbers...however, I recently noticed that all of my lists were scrambled and the opt...

Taylor

Community Legend

394 Views

1 replies

1 likes

  • 394 Views
  • 1 replies
  • 1 likes

Change country

Hi everone, Because i am register in Swiss, Spoyify have set my country to UK, but i only have the hong kong credit card, so that i want to change back to Hong Kong. But every time I wnat to change back to Hong Kong, the system need me to write the z...

Newbie

Hi everone,   Because i am register in Swiss, Spoyify have set my country to UK, but i only have the hong kong credit card, so that i want to change back to Hong Kong. But every time I wnat ...

Peter__

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Solved!! Account disabled

Hello, Yesterday when i was going to listen to some music on my iphone with spotify, I was logged out and could not log back in. After investigating further, I noticed that I could log in on my account on my computer, even though it said that the pas...

Regular

Hello,  Yesterday when i was going to listen to some music on my iphone with spotify, I was logged out and could not log back in.  After investigating further, I noticed that I could ...

Genyc

Gig Goer

10907 Views

44 replies

0 likes

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  • 44 replies
  • 0 likes

Cannot connect to my account throught the spotify client.

I cannot access my account with the spotify client, I have checked all firewall settings and everything is ok. Additionally this is happening in all my devices, tablet included. I have no problems logging in at spotify.com and when I check my account...

Newbie

I cannot access my account with the spotify client, I have checked all firewall settings and everything is ok. Additionally this is happening in all my devices, tablet included. I have no problems lo...

Johnny68

Regular

718 Views

13 replies

1 likes

  • 718 Views
  • 13 replies
  • 1 likes

What happened?

Hello. I often got problems with spotify, like today. I can't find any thing that i search for, like if i for example search for we love the 90's, the the playlist shows but there is no songs on it, or if i search for 90's then there is no resaults c...

Casual Listener

Hello. I often got problems with spotify, like today. I can't find any thing that i search for, like if i for example search for we love the 90's, the the playlist shows but there is no songs on it, ...

user-removed

Not applicable

394 Views

1 replies

1 likes

  • 394 Views
  • 1 replies
  • 1 likes

Reinstalled Spotify -.-'

Hello, I had this Offline bug on spotify, and i looked it up on google -.-' and it told me like to reinstall it and i did that and now i lost everything and its still offline so i decided to go to Twiiter and i did see you had some problems and now i...

Casual Listener

Hello,   I had this Offline bug on spotify, and i looked it up on google -.-' and it told me like to reinstall it and i did that and now i lost everything and its still offline so i decided ...

Peter__

Community Legend

491 Views

6 replies

0 likes

  • 491 Views
  • 6 replies
  • 0 likes

TOO MANY PROBLEMS!!! PLEASE HELP

Hello, my spotify is giving me a lot of problems in the last hour.At first it went off line randomly so I tried them all: exit-log out-restert pc-check firewall but nothing changed, still off line. So I had to unistal it and reinstall following the d...

Newbie

Hello, my spotify is giving me a lot of problems in the last hour. At first it went off line randomly so I tried them all: exit-log out-restert pc-check firewall  but nothing changed, still o...

Peter__

Community Legend

1400 Views

8 replies

1 likes

  • 1400 Views
  • 8 replies
  • 1 likes

Payment method/credit card won't be removed

Hi, I've got a spotify subscription through my phone operator, and I want to remove my credit card from payment method. I'm trying checking the point "Remove payment method" and clicking "Change", but it won't be removed. My credit card details are s...

Newbie

Hi,   I've got a spotify subscription through my phone operator, and I want to remove my credit card from payment method. I'm trying checking the point "Remove payment method" and clicking...

Taylor

Community Legend

597 Views

1 replies

0 likes

  • 597 Views
  • 1 replies
  • 0 likes

Is Unlimited high quality or is only Premium high quality?

Is Unlimited high quality or is only Premium high quality? I would love to get Unlimited service but only if it is High Quality. I don't need to be able to download or use mobile devices and 10.00 a month is not worth it to me. 5.00 a month is accept...

Newbie

Is Unlimited high quality or is only Premium high quality? I would love to get Unlimited service but only if it is High Quality. I don't need to be able to download or use mobile devices and 10.00 a ...

muzakman

Newbie

1794 Views

4 replies

0 likes

  • 1794 Views
  • 4 replies
  • 0 likes

Facebook email syncing and country settings!

Hi guys, need a little help here....1) I first signed up with Spotify with my Facebook account. Thereafter, for some reason, two of my email addresses are synced to that particular Facebook account. My hotmail is my Facebook login email address, but ...

Newbie

Hi guys, need a little help here.... 1) I first signed up with Spotify with my Facebook account. Thereafter, for some reason, two of my email addresses are synced to that particular Facebook accou...

Taylor

Community Legend

515 Views

1 replies

0 likes

  • 515 Views
  • 1 replies
  • 0 likes

After reinstalling Spotify all playlists are gone!

Today Spotify turned to offline mode and I couldn't turn it to online, so I reinstalled it. Now all my playlists are gone! How to recover them? Oh, great, I've just taken a look and Spotify turned offline again. No playlists and no online mode, just ...

Regular

Today Spotify turned to offline mode and I couldn't turn it to online, so I reinstalled it. Now all my playlists are gone! How to recover them? Oh, great, I've just taken a look and Spotify turned ...

Taylor

Community Legend

1798 Views

24 replies

4 likes

  • 1798 Views
  • 24 replies
  • 4 likes

My playlists have been deleted! :/

Hey Spotify I listened to my spotify playlist when suddenly it just disappeared. I tried relog and som others things I read on the forum but none worked... I pay for premium so I would like to have my playlists back if possible? I couldn't reply in "...

Casual Listener

Hey Spotify   I listened to my spotify playlist when suddenly it just disappeared. I tried relog and som others things I read on the forum but none worked... I pay for premium so I would lik...

Peter__

Community Legend

501 Views

7 replies

0 likes

  • 501 Views
  • 7 replies
  • 0 likes

Radio not working now I've switched over to premium

Hi, I've just switched over to be a premium user and now the radio function doesnt work. I have made sure all the firewalls and such are switched off but still it says it cant connect. Any suggestions out there?

Newbie

Hi,   I've just switched over to be a premium user and now the radio function doesnt work.  I have made sure all the firewalls and such are switched off but still it says it cant connec...

Joe

Community Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Dead link on Spotify website

Hey Spotify, if you're on Support page http://support.spotify.com/us/ and try to click on Get Spotify button you will get Error 404 page. Just wanted to point that out, something I noticed. Btw, you should add Serbia to the countries where Spotify is...

Regular

Hey Spotify,   if you're on Support page http://support.spotify.com/us/ and try to click on Get Spotify button you will get Error 404 page. Just wanted to point that out, something I...

enfbar

Casual Listener

511 Views

4 replies

1 likes

  • 511 Views
  • 4 replies
  • 1 likes

charged without 30 days free trial!! please help!!

I've downloaded the app two days ago and I received an email saying that I could get a 30-day free trial. The link still showed that I could get the free trial and if I want to cancel it, I could do so anytime before the actual payment. I got a recei...

Casual Listener

I've downloaded the app two days ago and I received an email saying that I could get a 30-day free trial. The link still showed that I could get the free trial and if I want to cancel it, I could do ...

yettalam

Casual Listener

390 Views

5 replies

0 likes

  • 390 Views
  • 5 replies
  • 0 likes

Slow or unreachable service

For some reason my Spotify clients are misbehaving. The "What's new"-view doesn't load, loads slowly or partially. I get error messages telling me that I'm offline - when everything else works just fine. Search usually works, but songs often take tim...

Newbie

For some reason my Spotify clients are misbehaving. The "What's new"-view doesn't load, loads slowly or partially. I get error messages telling me that I'm offline - when everything else works just f...

crazyponito

Newbie

1893 Views

10 replies

5 likes

  • 1893 Views
  • 10 replies
  • 5 likes