Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1707 Views
  • 0 replies
  • 7 likes
  • Security
  • 1707 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446609 Views
  • 970 replies
  • 108 likes
  • Account
  • 446609 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199330 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199330 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108513 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108513 Views
  • 72 replies
  • 11 likes

Activity feed not showing at all

My activity feed is not showing up and i am following several people already but the updates have not been showing up for weeks now on my pc, im logged in with facebook and everything but i have no feed of the people im following or what they are lis...

  • Casual Listener
  • My activity feed is not showing up and i am following several people already but the updates have not been showing up for weeks now on my pc, im logged in with facebook and everything but i have no f...
  • Peter__
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

I purchased a premium account ecard as a gift and the recipient never received the ecard with code?

Hi I purchased an ecard as a gift for my daughter on 24th May and paid for a full year subscription. I have the reference number and when ordering stipulated the account must start on 28th May which is her birthday. She hasn't received the ecard and ...

  • Casual Listener
  • Hi   I purchased an ecard as a gift for my daughter on 24th May and paid for a full year subscription. I have the reference number and when ordering stipulated the account must start on 28th...
  • Adam
  • Roadie
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Spotify for Facebook Pages

Is there a way to create a Spotify account using a Facebook brand page? That way, the username would refelct a company name rather than a personal name?

  • Newbie
  • Is there a way to create a Spotify account using a Facebook brand page? That way, the username would refelct a company name rather than a personal name?
  • Hubiedoo
  • Newbie
  • 3423 Views
  • 8 replies
  • 2 likes
  • 3423 Views
  • 8 replies
  • 2 likes

Can not upgrade? Lost premium subscription

I was a premium subscriber. My bank card was stolen and deactivated causing my premium membership to be cancelled. I am trying to login with Facebook to repurchase. When I hit 'confirm purchase' it takes me to Facebook browser and just hangs. How do ...

  • Newbie
  • I was a premium subscriber. My bank card was stolen and deactivated causing my premium membership to be cancelled. I am trying to login with Facebook to repurchase. When I hit 'confirm purchase' ...
  • Peter__
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Updating credit card

I am trying to update my credit card, have been for a few days now, and I am unable to finish the process. I enter in the new details and it tells me it is unable to update. Any help?

  • Music Fan
  • I am trying to update my credit card, have been for a few days now, and I am unable to finish the process.  I enter in the new details and it tells me it is unable to update.   Any help?
  • Adam
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Logged into Spotify and my playlists that I've worked on for months are gone.

I only have one login, and I use my Facebook account to login. Other playlists that I've created are still there, but the most important ones have vanished. Is there a way to get these back? I don't have a premium account, only the free one. This is ...

  • Music Fan
  • I only have one login, and I use my Facebook account to login. Other playlists that I've created are still there, but the most important ones have vanished. Is there a way to get these back? I don't ...
  • joeballs
  • Music Fan
  • 500 Views
  • 10 replies
  • 0 likes
  • 500 Views
  • 10 replies
  • 0 likes

Solved!! SPOTIFY PREMIUM RECEIT

Hey, I need receits for my Spotify Premium account for 2012 for my taxes. I work in music, so this a business expense for me. Any idea how I can get this asap? Will

  • Casual Listener
  • Hey, I need receits for my Spotify Premium account for 2012 for my taxes. I work in music, so this a business expense for me. Any idea how I can get this asap?   Will
  • Will86
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Solved!! Deleting my spotlight account

I downloaded the spotify app and signed up and apparently I got a premium trial anyway it's almost over and I don't want to be charged I just wanted to listen to spotify for free but now I just want to delete the account because I do not want to get ...

  • Newbie
  • I downloaded the spotify app and signed up and apparently I got a premium trial anyway it's almost over and I don't want to be charged I just wanted to listen to spotify for free but now I just want ...
  • Peter__
  • Community Legend
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Hacked premium account

Hello.My premium account has been hacked, and also my e-mail. Which means I can't recieve a new password. I did fill a contact form (Case # 00721041), but no answer yet (did it yesterday). I need to either get a new password and change my e-mail, or ...

  • Casual Listener
  • Hello. My premium account has been hacked, and also my e-mail. Which means I can't recieve a new password. I did fill a contact form (Case # 00721041), but no answer yet (did it yesterday). I need...
  • Adam
  • Roadie
  • 480 Views
  • 4 replies
  • 0 likes
  • 480 Views
  • 4 replies
  • 0 likes

Lost all playlists

Hello Spotify Community, After having been inactive on Spotify for a longer period of time (approximately 2-3 months) I today logged into my account via Facebook. However, all my playlists are now gone? Is anyone familiar with this problem or know an...

  • Newbie
  • Hello Spotify Community,   After having been inactive on Spotify for a longer period of time (approximately 2-3 months) I today logged into my account via Facebook. However, all my playlists...
  • Taylor
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Can't buy a gift card

A few minutes ago i tried to buy a gift card for my friend via PayPal, and that's a message I got:"Niestety wystąpił problem. Spróbuj ponownie później" something like 'unfortunately an error occurs, try again later'Everything worked great today morni...

  • Regular
  • A few minutes ago i tried to buy a gift card for my friend via PayPal, and that's a message I got: "Niestety wystąpił problem. Spróbuj ponownie później" something like 'unfortunately an error o...
  • Peter__
  • Community Legend
  • 401 Views
  • 6 replies
  • 0 likes
  • 401 Views
  • 6 replies
  • 0 likes

why do you release remix versions of tracks before or without the original?

Hi, I'v had spotify for a number of years and starting to get really annoyed with the fact that spotify seems to take ages or dosn't put on the latest dance tracks, both remixes and originals. Or they put the remixes on but no originals, have you tho...

  • Casual Listener
  • Hi,   I'v had spotify for a number of years and starting to get really annoyed with the fact that spotify seems to take ages or dosn't put on the latest dance tracks, both remixes and original...
  • Zak90
  • Casual Listener
  • 626 Views
  • 2 replies
  • 0 likes
  • 626 Views
  • 2 replies
  • 0 likes

I keep getting paused by others logged in my accounts

I keep gettin gmy music paused and It's getting real anoying. I've changed my password already. IS there a way to kick off the people on my account?

  • Regular
  • I keep gettin gmy music paused and It's getting real anoying. I've changed my password already. IS there a way to kick off the people on my account?
  • monets
  • Regular
  • 665 Views
  • 8 replies
  • 0 likes
  • 665 Views
  • 8 replies
  • 0 likes

Solved!! Is it possible to change the Facebook-account that is connected with my Spotify-account?

I want to show my facebook friends what im listening to, and i want to easy get to their music (through searching on their names in the searchbar in Spotiry (the program))! How?! Would be great with some professional help from Spotify MODS/Admins!

  • Casual Listener
  • I want to show my facebook friends what im listening to, and i want to easy get to their music (thr...
  • Stupify
  • Community Legend
  • 463 Views
  • 5 replies
  • 0 likes
  • 463 Views
  • 5 replies
  • 0 likes

unlink suspended facebook account

So I've suspended my facebook account, temporarly but I want to still use spotify, and maybe, in the future relink it to my facebook account... is there a way to do this, is there a way to do this easily? Im considering just using youtube for my tune...

  • Casual Listener
  • So I've suspended my facebook account, temporarly but I want to still use spotify, and maybe, in the future relink it to my facebook account... is there a way to do this, is there a way to do this ea...
  • Peter__
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Premium account Hacked!

Hi, My premium account has been hacked. Can someone please look into it? I've created a case through the contact form, but can't get the ticket number as I guess it was sent to my hackers email address. I was able to log on here through my desktop ap...

  • Newbie
  • Hi, My premium account has been hacked. Can someone please look into it?   I've created a case through the contact form, but can't get the ticket number as I guess it was sent to my hacker...
  • Peter__
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Solved!! Licenses Question

I will be moving to Panama for two years to work with Peace Corps. I'll be without internet most of the time and would like to maintain my Spotify subscription. If I purchase a year plan, will this mean I only have to log in to Spotify once a year to...

  • Regular
  • I will be moving to Panama for two years to work with Peace Corps. I'll be without internet most of the time and would like to maintain my Spotify subscription. If I purchase a year plan, will this m...
  • driven4rhythm
  • Regular
  • 573 Views
  • 2 replies
  • 0 likes
  • 573 Views
  • 2 replies
  • 0 likes

Facebook attached to spotifuggle, showing my account name.

I've just attached my Facebook-account to my Spotify Premium (on my Macbook Pro running OS X 10.8.3) and logged in with my facebook mail but Spotify still shows my Spotify-account name instead of my full name. Is this changeable?

  • Regular
  • I've just attached my Facebook-account to my Spotify Premium (on my Macbook Pro running OS X 10.8.3) and logged in with my facebook mail but Spotify still shows my Spotify-account name instead of my ...
  • basszman
  • Regular
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Bought wrong subscription

Hi, I wanted to buy the Spotify Unlimited but I accidentally pressed on the Premium after. Because of my mistake, it is a Premium account now. Would it possible for me to switch it back to Unlimited so that my subscription will end 26 June instead of...

  • Regular
  • Hi,   I wanted to buy the Spotify Unlimited but I accidentally pressed on the Premium after. Because of my mistake, it is a Premium account now.   Would it possible for me to swit...
  • Peter__
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes