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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421019 Views
  • 965 replies
  • 108 likes
  • Account
  • 421019 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186329 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186329 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103417 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103417 Views
  • 69 replies
  • 10 likes

I've been charged twice?

Earlier today I upgraded to Spotify Premium again. Now when looking at the receipts, it seems you charged me twice.

  • Music Fan
  • Earlier today I upgraded to Spotify Premium again. Now when looking at the receipts, it seems you charged me twice.
  • Joe
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Premium user living abroad, can no longer access account after software update

I recently purchased Spotify Premium before moving from the U.S.A. to Brazil, and was pleased to be able to access my music as I was settling in. However, after a routine software update, I was informed that I was no longer able to log in because "Sp...

  • Newbie
  • I recently purchased Spotify Premium before moving from the U.S.A. to Brazil, and was pleased to be able to access my music as I was settling in.  However, after a routine software update, I was...
  • Peter__
  • Community Legend
  • 437 Views
  • 4 replies
  • 0 likes
  • 437 Views
  • 4 replies
  • 0 likes

Spotify account deactivated and disappeared - reverted back to old account?!?!

Didn't have the money in my account last Thursday to renew my Premium subscription and didn't get round to paying it up until last night when I went to pay and it wouldn't let me; the page wouldn't load. So when I got home just after midnight from wh...

  • Regular
  • Didn't have the money in my account last Thursday to renew my Premium subscription and didn't get round to paying it up until last night when I went to pay and it wouldn't let me; the page wouldn't l...
  • Jamie
  • Spotify Legend
  • 498 Views
  • 11 replies
  • 0 likes
  • 498 Views
  • 11 replies
  • 0 likes

Solved!! 30 Days FREE trial is not FREE

Hace un mes, actualicé mi cuenta a Premium por 9,99€ y Spotify me avisó de que era una prueba gratuita y me devolverían el dinero si cancelaba dicha "Premium" Cancelé mi cuenta antes de que pasara el tiempo pero aun no he visto esos 9,99€ que me pert...

  • Newbie
  • Hace un mes, actualicé mi cuenta a Premium por 9,99€ y Spotify me avisó de que era una prueba gratuita y me devolverían el dinero si cancelaba dicha "Premium"   Cancelé mi cuenta antes de ...
  • Peter__
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

didn't get the free 30 days

So I tried Spotify for iPhone, 2 days ago and used the 48 hour trial. I got an email to get a free 30 day. So I figured I'd do that. I went to login to paypal on my phone and it wasn't working. It told me to go to my desktop and try it. I registered ...

  • Casual Listener
  • So I tried Spotify for iPhone, 2 days ago and used the 48 hour trial.  I got an email to get a free 30 day.  So I figured I'd do that.  I went to login to paypal on my phone and it was...
  • allnightpwny
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

Solved!! can someone help me?

Hello:) Can someone please help me? My playlist won't update anymore:(( what can i do?

  • Casual Listener
  • Hello:) Can someone please help me? My playlist won't update anymore:(( what can i do?
  • user-removed
  • Not applicable
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Recuperar mis listas

Me conecte a spotify con mi facebook credencias y despues de eso la mayoria de mis listas ha desaparecido. Me gustaria mucho si me pudiera solucinarlo. Hice varios logging in and out y me desconecte de facebook pero el problema sigue... gracias por l...

  • Newbie
  • Me conecte a spotify con mi facebook credencias y despues de eso la mayoria de mis listas ha desaparecido.  Me gustaria mucho si me pudiera solucinarlo. Hice varios logging in and out y  ...
  • Peter__
  • Community Legend
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

Solved!! Upgrade problems

Hi! Upgraded to premium a couple of hours ago, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed I was already premium. I've made sure my status says 'You have an act...

  • Casual Listener
  • Hi!   Upgraded to premium a couple of hours ago, have the receipt. Does not seem to be working, still have ads and still says to upgrade. I tried clicking upgrade again and it showed&nb...
  • Adam
  • Roadie
  • 1027 Views
  • 26 replies
  • 0 likes
  • 1027 Views
  • 26 replies
  • 0 likes

why cant i upgrade

when i try to get spotify premium i get a message saying that i am not eligable for a free trial.fair enough but i cant get beyond this message to actually pay for premium.

  • Newbie
  • when i try to get spotify premium i get a message saying that i am not eligable for a free trial.fair enough but i cant get beyond this message to actually  pay for premium.
  • Adam
  • Roadie
  • 460 Views
  • 15 replies
  • 0 likes
  • 460 Views
  • 15 replies
  • 0 likes

Can I please have my Spotify back please ?

Ok so at first we had my credit card for Spotify and I went to change that from my credit card to my debit card and you guys not only charged my new debit card but also the credit card. So I was paying 20 bucks a month for Spotify for like 3 months e...

  • Visitor
  • Ok so at first we had my credit card for Spotify and I went to change that from my credit card to my debit card and you guys not only charged my new debit card but also the credit card. So I was payi...
  • user-removed
  • Not applicable
  • 446 Views
  • 6 replies
  • 0 likes
  • 446 Views
  • 6 replies
  • 0 likes

Extra charges??

Did anyone else get charged £15 for bt fon wifi access pass when they signed up for Spotify Unlimited? I completed the 30 day free trial of Premium first. Didn't expect the extra charge! Thanks!

  • Newbie
  • Did anyone else get charged £15 for bt fon wifi access pass when they signed up for Spotify Unlimited? I completed the 30 day free trial of Premium first. Didn't expect the extra charge! Thanks!
  • Liam
  • Community Legend
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Just payed for a premium account-Not getting premium

Hello, I just bought a month of Spotify Premium, and I cannot get it working. I cannot use the premium features on my phone, nor my PC. I am still seeing and hearing advertisements in between my songs. Can someone please help? Thanks!

  • Casual Listener
  • Hello, I just bought a month of Spotify Premium, and I cannot get it working. I cannot use the premium features on my phone, nor my PC. I am still seeing and hearing advertisements in between my song...
  • Adam
  • Roadie
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
  • 0 likes

Playlists/Subscription Missing

Got a new job and a new mac, and now when I log on yo Spotify via my desktop I'm told I don't have a premium account. Everything works perfect from my Iphone (playlists, playing offline etc) but none of the premium-features work from the desktop-app…...

  • Newbie
  • Got a new job and a new mac, and now when I log on yo Spotify via my desktop I'm told I don't have a premium account. Everything works perfect from my Iphone (playlists, playing offline etc) but none...
  • Adam
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Don't want my facebook and spotify accounts linked

How do I do this? I tried to reset my spotify password but it says I need to log in through facebook which I dont want to. Am I not able to have spotify without it accessing facebook?

  • Visitor
  • How do I do this? I tried to reset my spotify password but it says I need to log in through facebook which I dont want to. Am I not able to have spotify without it accessing facebook?
  • Adam
  • Roadie
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

Facebook: Spotify activity log gone.

Hi All, I have been a Spotify member since April, and my Facebook Activity has shown me the total number of songs I've listened to & a breakdown for each month...up until the day before yesterday. Now I've only got September's activity showing. Is th...

  • Casual Listener
  • Hi All,   I have been a Spotify member since April, and my Facebook Activity has shown me the total number of songs I've listened to & a breakdown for each month...up until the day befor...
  • gooshyar
  • Roadie
  • 2337 Views
  • 9 replies
  • 1 likes
  • 2337 Views
  • 9 replies
  • 1 likes

delete facebook

If my spotify and facebook are connected together but I wanted to deactivate my facebook how do I get a username for my spotify so I can still listen to my music without deactivating both?

  • Newbie
  • If my spotify and facebook are connected together but I wanted to deactivate my facebook how do I get a username for my spotify so I can still listen to my music without deactivating both?
  • Adam
  • Roadie
  • 271 Views
  • 2 replies
  • 1 likes
  • 271 Views
  • 2 replies
  • 1 likes

Solved!! Lost a playlist

Hello and nice to meet you! I've been a Spotify user for some time now and just noticed one of my playlists disappeared. I did not delete it and was just using it yesterday. Just trying to see how I can get that back asap. -Trish

  • Casual Listener
  • Hello and nice to meet you!   I've been a Spotify user for some time now and just noticed one of my playlists disappeared.  I did not delete it and was just using it yesterday.  Ju...
  • chelle223
  • Casual Listener
  • 1188 Views
  • 12 replies
  • 0 likes
  • 1188 Views
  • 12 replies
  • 0 likes

Spotify charged me when I already cancelled my Premium Account!?

Spotify charged me today and I had already cancelled my account last month. I emailed customer service and have not heard back. My account has been overdrawn due to their transaction. I need this fixed ASAP!!!

  • Visitor
  • Spotify charged me today and I had already cancelled my account last month. I emailed customer service and have not heard back. My account has been overdrawn due to their transaction. I need this fix...
  • Peter__
  • Community Legend
  • 1098 Views
  • 1 replies
  • 0 likes
  • 1098 Views
  • 1 replies
  • 0 likes

how to delete a facebook account from my spotify account

I originally created my account through spotify since I don't have a facebook account . Some how my mom's facebook account is now linked to my account. I tried the "disconnect from facebook" under social network but her profile picture is still there...

  • Casual Listener
  • I originally created my account through spotify since I don't  have a facebook account . Some how my mom's facebook account is now linked to my account.  I tried the "disconnect from facebo...
  • mjtinez21
  • Casual Listener
  • 826 Views
  • 4 replies
  • 0 likes
  • 826 Views
  • 4 replies
  • 0 likes

Duplicate Profile/ Major Login Problem

Hi! Okay so I have a crazy little issue going on. ----Long story short I have a duplicate "profile" set up. I was wondering if you could go in and change it so that my facebook log in information would connect to the original profile. I have all my o...

  • Visitor
  • Hi! Okay so I have a crazy little issue going on. ----Long story short I have a duplicate "profile" set up. I was wondering if you could go in and change it so that my facebook log in information wou...
  • Peter__
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes