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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419493 Views
  • 965 replies
  • 108 likes
  • Account
  • 419493 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185104 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185104 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103118 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103118 Views
  • 69 replies
  • 10 likes

The Country dont Change

i live 3 years in Norway but just i went to germany and the country dont chance ( i brought a gift card for a month ^^) I cant change see in Screenshot

  • Regular
  • i live 3 years in Norway but just i went to germany and the country dont chance ( i brought a gift card for a month ^^)  I cant change see in Screenshot
  • Taylor
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Spotify Subscription Help

I created a spotify account. The 48 hour trial ended. But on my computer and Galaxy s2 I can still stream music with a Spotify free subscription or account minus some premium features, but on my iPod and iPad with the same account It says I can only ...

  • Casual Listener
  • I created a spotify account. The 48 hour trial ended. But on my computer and Galaxy s2 I can still stream music with a Spotify free subscription or account minus some premium features, but on my iPod...
  • Ryan1924
  • Casual Listener
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

My account got mixed up with friends account - she has my premium and I don't!

Last weekend I tried to login to Spotify at friend's computer. I could not log on for some reason - thought I had forgotten my password. Then another friend (spotify username: nikiri) logged in on her account, but at that point our accounts got mixed...

  • Casual Listener
  • Last weekend I tried to login to Spotify at friend's computer. I could not log on for some reason - thought I had forgotten my password. Then another friend (spotify username: nikiri) logged in on he...
  • Taylor
  • Community Legend
  • 556 Views
  • 4 replies
  • 0 likes
  • 556 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Mobile doesn't accept my login using Facebook. Help!!!

Hi. I need some help. My Spotify Premium Mobile on Android throws me out of my Account everytime I login with facebook. It then wants me to login with my spotify account, which I don't have. I have my spotify Username, those digits, but none of the p...

  • Casual Listener
  • Hi. I need some help.   My Spotify Premium Mobile on Android throws me out of my Account everytime I login with facebook. It then wants me to login with my spotify account, which I don't hav...
  • maksumuto
  • Casual Listener
  • 536 Views
  • 2 replies
  • 0 likes
  • 536 Views
  • 2 replies
  • 0 likes

Lost access to Facebook

I no longer have access to the facebook account that was linked to my spotify account.If it weren't by the playlists I have created on the other account I could care less. But now that I can not access spotify anymore I would like a way to either tra...

  • Visitor
  • I no longer have access to the facebook account that was linked to my spotify account. If it weren't by the playlists I have created on the other account I could care less. But now that I can not ac...
  • Peter__
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Logged in on my friends computer

Hey! I logged in on my friends computer recently. And I forgot to log out! Can you Please log out on all devices for me? Please! She is using my spotify premium, gosh!

  • Casual Listener
  • Hey! I logged in on my friends computer recently. And I forgot to log out! Can you Please log out on all devices for me? Please! She is using my spotify premium, gosh!
  • Peter__
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! spotify solo me va en modo de prueba de fallos con conexion en red

Si me bajo el instalador y lo instalo (he probado a desinstalarlo tambien y volverlo a instalar) me da un error durante la instalación (error 17). El único modo en el que me deja instalarlo es en prueba de errores con conexión en red, incluso ahi me ...

  • Casual Listener
  • Si me bajo el instalador y lo instalo (he probado a desinstalarlo tambien y volverlo a instalar) me da un error durante la instalación (error 17). El único modo en el que me deja instalarlo es en pru...
  • Peter__
  • Community Legend
  • 894 Views
  • 4 replies
  • 0 likes
  • 894 Views
  • 4 replies
  • 0 likes

Cant login because country check

Hello I reinstalled Spotify and i can no longer log in. The reason it gives is that the my ip based country not match the country my account is set to. I try this in belgium, live in belgium and my accoutn is set to belgium... also this site does say...

  • Newbie
  • Hello   I reinstalled Spotify and i can no longer log in. The reason it gives is that the my ip based country not match the country my account is set to. I try this in belgium, live in ...
  • Peter__
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Issues with spotify login / facebook linkage

I registered for spotify using my facebook account quite some time ago. When I realized, the desktop application is asking me for my facebook credentials rather than using OAuth or a similar protocol to log me in, I decided not to use it. A couple of...

  • Newbie
  • I registered for spotify using my facebook account quite some time ago. When I realized, the desktop application is asking me for my facebook credentials rather than using OAuth or a similar protocol...
  • Peter__
  • Community Legend
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
  • 0 likes

Solved!! premium on mobile but showing free on web

hi, i've got a premium subscription, but when I log in on the spotify website, or more specific on play.spotify.com, my account shows as free. Is this a known issue? thanks! Robert

  • Casual Listener
  • hi, i've got a premium subscription, but when I log in on the spotify website, or more specific on play.spotify.com, my account shows as free. Is this a known issue? thanks! Robert
  • Liam
  • Community Legend
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Have Premium but mobile won't work :(

Hi! I just got a new iPhone and downloaded the free trial for Spotify Premium. It won't work on my iPhone though it's saying that I don't have premium. What should I do? Thanks in advance

  • Newbie
  • Hi!   I just got a new iPhone and downloaded the free trial for Spotify Premium. It won't work on my iPhone though 😞 it's saying that I don't have premium. What should I do?   Than...
  • Taylor
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in

Hi,I've created a spotify account with user name "elista_x", but no way to connect myself.Each time i tried since this morning, I've a connection error message.I also tried to ask to reset my pasword but i also have an error message when i try to acc...

  • Casual Listener
  • Hi, I've created a spotify account with  user name "elista_x", but no way to connect myself. Each time i tried since this morning, I've a connection error message. I also tried to ask to ...
  • Lucine
  • Casual Listener
  • 466 Views
  • 6 replies
  • 0 likes
  • 466 Views
  • 6 replies
  • 0 likes

Solved!! Premium to free

I was just wondering if i start a subscription for spotify premium and later change my mind and cancel the subscription, does it go back to spotify free?

  • Casual Listener
  • I was just wondering if i start a subscription for spotify premium and later change my mind and cancel the subscription, does it go back to spotify free?
  • Peter__
  • Community Legend
  • 936 Views
  • 4 replies
  • 0 likes
  • 936 Views
  • 4 replies
  • 0 likes

Premium not working after bank card change

My iphone spotify has stopped working. Lost a bank card, registered with my new one and doesnt work! Help

  • Newbie
  • My iphone spotify has stopped working. Lost a bank card, registered with my new one and doesnt work! Help
  • Peter__
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • Premium
  • 273 Views
  • 1 replies
  • 0 likes

How to switch from Facebook login to Spotify login?

I would like to be able to log into my Spotify account without using Facbeook. I am a premium user is there a way to make a seperate Spotify only login and detach my facebook?

  • Casual Listener
  • I would like to be able to log into my Spotify account without using Facbeook. I am a premium user is there a way to make a seperate Spotify only login and detach my facebook?
  • CrowdControlLV
  • Casual Listener
  • 43868 Views
  • 3 replies
  • 5 likes
  • 43868 Views
  • 3 replies
  • 5 likes

Cannot change my country

I am living in the U.S and the country is denoted as UK. Every time I try and change it it throughs an error and will not let me. First the error is wrong country, then worng password and it goes in circles with no avail. Please assist

  • Newbie
  • I am living in the U.S and the country is denoted as UK. Every time I try and change it it throughs an error and will not let me. First the error is wrong country, then worng password and it goes in ...
  • Peter__
  • Community Legend
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

lost all playlists after logging in, random itunes playlists now show

My spotify premium has been working fine since I have had it. I use it both on my iPad and my phone. Having lots of playlists also lots of downloaded ones. I came to go onto the app on my phone which is usually logged on all the time, it required log...

  • Casual Listener
  • My spotify premium has been working fine since I have had it. I use it both on my iPad and my phone. Having lots of playlists also lots of downloaded ones. I came to go onto the app on my phone whi...
  • Taylor
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Two separate artists listed as one!!!

My favorite band, IDLEWILD, is jumbled up with another Idlewild. The Scottish-Rock Band, Idlewild, is easily distinguishable from this other band "Idlewild". The other band plays traditional folk music and has cds with 25-37 songs. Idlewild, the rock...

  • Newbie
  • My favorite band, IDLEWILD, is jumbled up with another Idlewild. The Scottish-Rock Band, Idlewild, is easily distinguishable from this other band "Idlewild". The other band plays traditional folk m...
  • Taylor
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! cant log in

Had my spotify account fir 2 years ....i cant log in through my facebook in which i use ev rtery time arrrggghhhhh

  • Visitor
  • Had my spotify account fir 2 years ....i cant log in through my facebook in which i use ev rtery time arrrggghhhhh
  • Taylor
  • Community Legend
  • 589 Views
  • 3 replies
  • 0 likes
  • 589 Views
  • 3 replies
  • 0 likes

can't change country and payment method on my account

I am a paying subscriber (unlimited). I opened the occount in Spain and now have moved to the US. I want to update my country and payment methods. I update the zip code on my profile and the country option on the bottom right of the screen. When I wa...

  • Casual Listener
  • I am a paying subscriber (unlimited). I opened the occount in Spain and now have moved to the US. I want to update my country and payment methods. I update the zip code on my profile and the country ...
  • Peter__
  • Community Legend
  • 598 Views
  • 5 replies
  • 0 likes
  • 598 Views
  • 5 replies
  • 0 likes