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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159412 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159412 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10759 Views
  • 4 replies
  • 11 likes
  • Security
  • 10759 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509244 Views
  • 985 replies
  • 112 likes
  • Account
  • 509244 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124821 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124821 Views
  • 74 replies
  • 12 likes

How can my email address already be in use?

I wanted to change my email to my new one but I can't because it says that my new email is already in use but it's not? Little help here please!

  • Casual Listener
  • I wanted to change my email to my new one but I can't because it says that my new email is already in use but it's not?   Little help here please!
  • Peter__
  • Community Legend
  • 3675 Views
  • 3 replies
  • 0 likes
  • 3675 Views
  • 3 replies
  • 0 likes

I have two spotify accounts?

I have a problem with my Spotify account. I thought I had Spotify Premium but recently I got an announcement that the premium trial has ended. When I log in to www.spotify.com with my Facebook account, according to my subscription status on my profil...

  • Newbie
  • I have a problem with my Spotify account. I thought I had Spotify Premium but recently I got an announcement that the premium trial has ended. When I log in to www.spotify.com with my Facebook a...
  • Peter__
  • Community Legend
  • 1034 Views
  • 1 replies
  • 0 likes
  • 1034 Views
  • 1 replies
  • 0 likes

Facebook unlinked but profile name and user pic is still showing up

I think a friend of mine logged into my spotify account and found it appropriate to link HER facebook to my spotify. I have unlinked facebook from my account already but her name and profile photo still shows up and it is a little annoying. I also tr...

  • Regular
  • I think a friend of mine logged into my spotify account and found it appropriate to link HER facebook to my spotify. I have unlinked facebook from my account already but her name and profile photo st...
  • Sam
  • Spotify
  • 790 Views
  • 3 replies
  • 0 likes
  • 790 Views
  • 3 replies
  • 0 likes

Solved!! Switch from FB to spotify

Hi. i have a spotify Premium Account. Currently I am using FB Login Details. Is there any Chance to move/Switch my Account from FB Login to spotify Login ?

  • Casual Listener
  • Hi. i have a spotify Premium Account. Currently I am using FB Login Details. Is there any Chance to move/Switch my Account from FB Login to spotify Login ?
  • Joe
  • Community Legend
  • 622 Views
  • 4 replies
  • 0 likes
  • 622 Views
  • 4 replies
  • 0 likes

Can't cancel subscription

Hi, I have a problem cancelling my subscription to Spotify Premium. I am using my first free 30 days and I want to cancel my subscription before the free period finishes. Spotify tells me I am now using Spotify Free, but my credit card number is stil...

  • Newbie
  • Hi, I have a problem cancelling my subscription to Spotify Premium.   I am using my first free 30 days and I want to cancel my subscription before the free period finishes. Spotify tells me ...
  • Sam
  • Spotify
  • 480 Views
  • 3 replies
  • 0 likes
  • 480 Views
  • 3 replies
  • 0 likes

Being charged $9.99/month even though I canceled my premium trial!

I checked my bank statement and it said I was charged $9.99 for spotify. I have no idea why, because the account I'm posting under isn't even on a premium subscription, although I did a trial a long time ago and then canceled it. I made another accou...

  • Casual Listener
  • I checked my bank statement and it said I was charged $9.99 for spotify. I have no idea why, because the account I'm posting under isn't even on a premium subscription, although I did a trial a long ...
  • smelico
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Premium subscription does not work

Hello, I always get the message "product not available" when i choose a payment method for spotify premium. Some month ago I had a spotify premium membership which I cancelled. But somehow I can't subscribe again? Do you guys know that problem and a ...

  • Newbie
  • Hello,   I always get the message "product not available" when i choose a payment method for spotify premium. Some month ago I  had a spotify premium membership which I cancelled. But s...
  • Peter__
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Can't add payment method

When I go to the "add a payment method" page and choose American Express, the next page just says "Payment failed" and "oops, somehting went wrong". I didn't even enter in a card number yet. Also, when I enter in my card to buy a free trial premium, ...

  • Newbie
  • When I go to the "add a payment method" page and choose American Express, the next page just says "Payment failed" and "oops, somehting went wrong". I didn't even enter in a card number yet. Also, wh...
  • Peter__
  • Community Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Spotify Malaysia

Hye, I am spotify user from Malaysia. As u know spotify has launched in Malaysia, I just wanted to know if there any shop that i can buy the e-card in Malaysia?

  • Newbie
  • Hye,  I am spotify user from Malaysia. As u know spotify has launched in Malaysia, I just wanted to know if there any shop that i can buy the e-card  in Malaysia?
  • Peter__
  • Community Legend
  • 1702 Views
  • 1 replies
  • 0 likes
  • 1702 Views
  • 1 replies
  • 0 likes

Android app for Samsung galaxy

Before last up date Spotify got my respect,even @ the premium price of $9.99 a month but since it sucks, android app works long enough for me to download a couple of my playlist then screen goes F-IN white,so I have to take out my battery then uninst...

  • Casual Listener
  • Before last up date Spotify got my respect,even @ the premium price of $9.99 a month but since it sucks, android app works long enough for me to download a couple of my playlist then screen goes F-IN...
  • timh66
  • Newbie
  • 419 Views
  • 4 replies
  • 0 likes
  • 419 Views
  • 4 replies
  • 0 likes

Troubles with loging into spotify on android.

Hi, I have troubles with spotify on android. I'm using spotify on my PC via Facebook account. Now, when i have free 30 days trial I downloaded spotify on my phone. When I'm trying to log in with button 'Connect via Facebook' (or something like that, ...

  • Casual Listener
  • Hi, I have troubles with spotify on android. I'm using spotify on my PC via Facebook account. Now, when i have free 30 days trial I downloaded  spotify on my phone. When I'm trying to log in w...
  • Peter__
  • Community Legend
  • 326 Views
  • 1 replies
  • 1 likes
  • 326 Views
  • 1 replies
  • 1 likes

[germany] instant bank transfer/payment options

Hey everyone, I would like to get myself a spotify unlimited account, but it seems that instant bank transfer is not an option. Since i don't have paypal or a credit card, and i don't want to pay the extra fee for klarma, i would like to pay directly...

  • Newbie
  • Hey everyone,   I would like to get myself a spotify unlimited account, but it seems that instant bank transfer is not an option. Since i don't have paypal or a credit card, and i don't wa...
  • Peter__
  • Community Legend
  • 672 Views
  • 1 replies
  • 0 likes
  • 672 Views
  • 1 replies
  • 0 likes

Solved!! Gift cards for overseas use

Am I able to buy a Spotify gift/subscription for a friend in Mexico? I have a UK based account. Would be grateful if anyone can help me with this. Thanks.

  • Newbie
  • Am I able to buy a Spotify gift/subscription for a friend in Mexico? I have a UK based account.   Would be grateful if anyone can help me with this. Thanks.
  • Peter__
  • Community Legend
  • 929 Views
  • 1 replies
  • 0 likes
  • 929 Views
  • 1 replies
  • 0 likes

Solved!! Force Logout

See here. http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Someone-else-using-your-account-Post-here/m-p/174408#M21852

  • Casual Listener
  • See here.   http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Someone-else-using-your-account-Post-here/m-p/174408#M21852
  • andrewwbailey
  • Casual Listener
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Duplicate Accounts

Hi, I have two accounts, one when I logged in with my Facebook account. I want to subscribe to premium, but would like to have one account, not two. Can you help me? Thanks, KR

  • Newbie
  • Hi, I have two accounts, one when I logged in with my Facebook account. I want to subscribe to premium, but would like to have one account, not two. Can you help me? Thanks, KR
  • meahtenoha
  • Spotify
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! My spotify account is hacked

Hi My Spotify account is hacked. Intruder changed my e-mail address and password. So I can’t change anything.. I wrote Spotify support twice now. But I got no reply’s. Can you please fix this? Spotify Case # 00745142

  • Casual Listener
  • Hi   My Spotify account is hacked. Intruder changed my e-mail address and password. So I can’t change anything..   I wrote Spotify support twice now. But I got no reply’s. Can you p...
  • Adam
  • Roadie
  • 487 Views
  • 3 replies
  • 0 likes
  • 487 Views
  • 3 replies
  • 0 likes

Solved!! profile icon

how do i change the icon for my profile.  Cant seem to find it anywhere?

  • Regular
  • how do i change the icon for my profile.  Cant seem to find it anywhere?
  • rswank
  • Casual Listener
  • 2005 Views
  • 11 replies
  • 0 likes
  • 2005 Views
  • 11 replies
  • 0 likes

deleting facebook

i want to delete my facebook account, but the faqs say if i signed up with my fb login i have to keep it active. is there anyway to change my login without having to delete my account, lose all my stuff and start over? thanks!

  • Casual Listener
  • i want to delete my facebook account, but the faqs say if i signed up with my fb login i have to keep it active.  is there anyway to change my login without having to delete my account, lose all...
  • Liam
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

"Spotify failed to launch" Help!

Hi, I do not understand why when I click on a embedded playlist, like those found on www.designers.mx or any other website, Spotify will open but not load the playlist. The embedded playlist on the website then shows an error "Spotify failed to launc...

  • Casual Listener
  • Hi, I do not understand why when I click on a embedded playlist, like those found on www.designers.mx or any other website, Spotify will open but not load the playlist. The embedded playlist on the w...
  • smelico
  • Community Legend
  • 1010 Views
  • 1 replies
  • 0 likes
  • 1010 Views
  • 1 replies
  • 0 likes