Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421046 Views
  • 965 replies
  • 108 likes
  • Account
  • 421046 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186341 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186341 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103419 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103419 Views
  • 69 replies
  • 10 likes

I lost my playlists and Spotify Premium

I disconnected facebook through spotify today, and then I got logget out, and when I logged in again i lost all my playlists and spotify premium. Do I have to purchase spotify premium again? Why did this happen?

  • Visitor
  • I disconnected facebook through spotify today, and then I got logget out, and when I logged in again i lost all my playlists and spotify premium. Do I have to purchase spotify premium again? Why did ...
  • Robbie
  • Spotify Legend
  • 356 Views
  • 5 replies
  • 1 likes
  • 356 Views
  • 5 replies
  • 1 likes

None of these solutions work! No answer to support email! Pay for premium and it says fee

We have 2 premium accounts going on 3 months now. Both are current as I checked with boku and they show paid. All my info such as starred tracks and playlists are still there but when I try to play them I'm told only premium users can access on deman...

  • Casual Listener
  • We have 2 premium accounts going on 3 months now. Both are current as I checked with boku and they show paid. All my info such as starred tracks and playlists are still there but when I try to play t...
  • Sam
  • Spotify
  • 361 Views
  • 4 replies
  • 0 likes
  • 361 Views
  • 4 replies
  • 0 likes

Won't let me update card details

I am being sent a new card due to fraud on my account and because of this the card details have changed and the spotify payment didn't go out. I have tried to change the details to another card but all i get is a message saying 'Oops! Something went ...

  • Casual Listener
  • I am being sent a new card due to fraud on my account and because of this the card details have changed and the spotify payment didn't go out. I have tried to change the details to another card but a...
  • iceagesugar
  • Casual Listener
  • 549 Views
  • 2 replies
  • 1 likes
  • 549 Views
  • 2 replies
  • 1 likes

upgraded to premium using my mobile provider, Yoigo.

Hi,I have upgraded to premium using my mobile provider, Yoigo, here at Spain, a couple of days ago, but in spotify still appears as free acount. I already talked with the mobile company and they are sure that they have activaded the spotify service, ...

  • Casual Listener
  • Hi, I have upgraded to premium using my mobile provider, Yoigo, here at Spain, a couple of days ago, but in spotify still appears as free acount. I already talked with the mobile company and they ar...
  • Robbie
  • Spotify Legend
  • 383 Views
  • 8 replies
  • 0 likes
  • 383 Views
  • 8 replies
  • 0 likes

I got two accounts? HELP! ;-)

Hi,I asked for help yesterday but I have not got a answear yet. Im a premium subscriber and im not able to listen to music now beacuse spotify created a new acount for me!(?). Im not able to log into my old one. My "old" one uses the username knasigt...

  • Casual Listener
  • Hi, I asked for help yesterday but I have not got a answear yet. Im a premium subscriber and im not able to listen to music now beacuse spotify created a new acount for me!(?). Im not able to log in...
  • Knasigt
  • Casual Listener
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Spotify won't allow me to resubscribe

When Spotify came to my country i bought a Premium subscriprion and paid with card A. After a month I switched to Spotify Free and then after a week or so bought Spotify Unlimited (not without problems, I paid again with the card A, but Spotify wante...

  • Casual Listener
  • When Spotify came to my country i bought a Premium subscriprion and paid with card A. After a month I switched to Spotify Free and then after a week or so bought Spotify Unlimited (not without proble...
  • tabakaaa
  • Casual Listener
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Two people having two different collections for the same artist?

So, I'm not sure if this is the best place to put this. My friend has a spotify free account, and I have a premium account, and there's an artist called Placebo that he wants me to get more into. However, I only have one album by them on my spotify a...

  • Regular
  • So, I'm not sure if this is the best place to put this. My friend has a spotify free account, and I have a premium account, and there's an artist called Placebo that he wants me to get more into. How...
  • mikebush
  • Casual Listener
  • 288 Views
  • 5 replies
  • 0 likes
  • 288 Views
  • 5 replies
  • 0 likes

Solved!! How to recover a playlist on spotify

Hello. When a logged on my spotify this morning one of my playlists were messing. Can I somehow retrieve it? It's called Oi. I would be really happy if anybody can help me. I read in another thread that you can use Time Machine to get it back, but I ...

  • Casual Listener
  • Hello. When a logged on my spotify this morning one of my playlists were messing. Can I somehow retrieve it? It's called Oi. I would be really happy if anybody can help me. I read in another thread t...
  • noms
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Spotify not running smoothly; will play lists be gone if re-install?

Hello, Lately my Spotify premium isn't running smoothly anymore. It takes a very long time to start Spotify and the menu bar looks different. I wonder if I should remove Spotify from my desktop and re install Spotify again but I don't want to lose al...

  • Newbie
  • Hello,   Lately my Spotify premium isn't running smoothly anymore. It takes a very long time to start Spotify and the menu bar looks different. I wonder if I should remove Spotify from my ...
  • Peter__
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Appalling service

I am completely fed up with Spotify. It is impossible to make the service work properly following your latest upgrade. It is impossible to contact you in any way whatsoever. Despite paying for a premium service, I am able to access Spotify about 1 da...

  • Casual Listener
  • I am completely fed up with Spotify. It is impossible to make the service work properly following your latest upgrade. It is impossible to contact you in any way whatsoever. Despite paying for a prem...
  • Peter__
  • Community Legend
  • 217 Views
  • 1 replies
  • 1 likes
  • 217 Views
  • 1 replies
  • 1 likes

all my songs are gone

Help me! All my songs are gone on spotify! Can i get it back? :((

  • Casual Listener
  • Help me! All my songs are gone on spotify! Can i get it back? :((
  • Peter__
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Premium account Won't Work On IPHONE 4S

Hello Communtiy Today I got my free trial and I'm already having issues before listeningIt tells me that I need to upgrade my account. A friend got one today too and he says that it only works on a computer. I honestly got this account to use it main...

  • Newbie
  • Hello Communtiy Today I got my free trial and I'm already having issues before listening It tells me that I need to upgrade my account. A friend got one today too and he says that it only works ...
  • Peter__
  • Community Legend
  • 573 Views
  • 1 replies
  • 1 likes
  • 573 Views
  • 1 replies
  • 1 likes

Local Music Not Syncing to iPhone and iPad

I am a Premium user, and in the past have been able to sync my music on local files on my computer to my iPhone. Yet, I began having issues about a month ago, so I reinstalled the applications on my iPhone, iPad, and Computer. Yet, I am still not abl...

  • Casual Listener
  • I am a Premium user, and in the past have been able to sync my music on local files on my computer to my iPhone. Yet, I began having issues about a month ago, so I reinstalled the applications on my ...
  • Peter__
  • Community Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Solved!! I've paid for Premium and it's not upgraded! 1/5/13

EDIT: This issue has now been fixed. Log out and log back in and your accounts should get that sweet, sweet Premium. EDIT #2: May have spoken a little too soon. Bear with us a little big longer folks. Hi guys, We're currently having a little server i...

  • Spotify
  • Spotify
  • EDIT: This issue has now been fixed. Log out and log back in and your accounts should get that sweet, sweet Premium.   EDIT #2: May have spoken a little too soon. Bear with us a little big l...
  • Sam
  • Spotify
  • 20008 Views
  • 228 replies
  • 0 likes
  • 20008 Views
  • 228 replies
  • 0 likes

Solved!! My Premium isn't working

Hi i upgraded my account to premium but it isn't working on my PC or my iPhone i have tried everything on this fourm but nothing did work any help please.

  • Casual Listener
  • Hi i upgraded my account to premium but it isn't working on my PC or my iPhone i have tried everything on this fourm but nothing did work any help please.
  • o-dogg98
  • Casual Listener
  • 754 Views
  • 2 replies
  • 1 likes
  • 754 Views
  • 2 replies
  • 1 likes

Solved!! premium account not working

hello just bought a premium account it doesnt work.. ive got my recieve ticket on my email but it doesnt work i tried every thing but it doesnt work anyone who can help me thank you!

  • Casual Listener
  • hello just bought a premium account it doesnt work.. ive got my recieve ticket on my email but it doesnt work i tried every thing but it doesnt work anyone who can help me thank you!
  • jaleesaa
  • Casual Listener
  • 424 Views
  • 5 replies
  • 0 likes
  • 424 Views
  • 5 replies
  • 0 likes

Felbelastnng for abonnement.

Jeg har kun en spotifykonto, men belastes 3 ganger pr mnd. Nå har jeg prøvd alle kanaler og er oppgtt!!!!!

  • Newbie
  • Jeg har kun en spotifykonto, men belastes 3 ganger pr mnd. Nå har  jeg prøvd alle kanaler og er oppgtt!!!!!
  • Peter__
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

download from spotify to pc

Hi, is there any way to upgrade my account in order to have a feature to download some of my favorite songs to my pc?

  • Newbie
  •     Hi, is there any way to upgrade my account in order to have a feature to download some of my favorite songs to my pc?
  • Peter__
  • Community Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Solved!! Premium member - ipad won't allow on demand streaming

I can stream on my iPhone but not my ipad. I logged out and logged back in to no avail.

  • Casual Listener
  • I can stream on my iPhone but not my ipad. I logged out and logged back in to no avail.
  • Lucylu24
  • Newbie
  • 1370 Views
  • 6 replies
  • 0 likes
  • 1370 Views
  • 6 replies
  • 0 likes

Just bought premium, but it's not working!

Kinda frustrated, I just signed up for premium so that I could get my music on my iPhone, but I can't listen to anything, just says that I need to get premium to stream, but my account-info says that I have an active premium account already. What do ...

  • Newbie
  • Kinda frustrated, I just signed up for premium so that I could get my music on my iPhone, but I can't listen to anything, just says that I need to get premium to stream, but my account-info says that...
  • user-removed
  • Not applicable
  • 944 Views
  • 16 replies
  • 0 likes
  • 944 Views
  • 16 replies
  • 0 likes