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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80429 Views

9 replies

2 likes

Account
Login
  • 80429 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653887 Views

13 replies

4 likes

Account
  • 653887 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734360 Views

18 replies

29 likes

  • 734360 Views
  • 18 replies
  • 29 likes

Solved!! How do i delete an account?

how do I delete my account!!!! and change my country .. I'm in belgium but want to change my country to America becuase my Visa card is American!!

Newbie

how do I delete my account!!!! and change my country .. I'm in belgium but want to change my country to America becuase my Visa card is American!!

Peter__

Community Legend

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

VERY SLOW MUSIC PLAYBACK FROM AUSTRALIA

I don't know what it is but in the past 4 or so days Spotify is constantly buffering. I can't even play a full song without interuptions. I think this might be because of the update im not sure? This is also happening on my iphone with up-to-date Spo...

Casual Listener

I don't know what it is but in the past 4 or so days Spotify is constantly buffering. I can't even play a full song without interuptions. I think this might be because of the update im not sure? This...

duysgoisdufj

Casual Listener

383 Views

2 replies

0 likes

  • 383 Views
  • 2 replies
  • 0 likes

Errors on payment

Hello there. Hope somebody from support will read this. I was a Premium user and I selected to pay with my old Paypal account. For some reasons I decided to close my old Paypal and open a new one. On yesterday my renewal using the old Paypal failed b...

Music Fan

Hello there.   Hope somebody from support will read this.   I was a Premium user and I selected to pay with my old Paypal account.   For some reasons I decided to close my old ...

Peter__

Community Legend

412 Views

5 replies

0 likes

  • 412 Views
  • 5 replies
  • 0 likes

charged yearly subscription although on monthly subscrition

Spotify deducts the premium monthly subscription, then a few days ago, along with the montly subscription, they deducted a whole years subscription.....$119.886 I read FAQ and went to see my subscription status under my account > subscription, it has...

Casual Listener

Spotify deducts the premium monthly subscription, then a few days ago, along with the montly subscription, they deducted a whole years subscription.....$119.886   I read FAQ and went to see my...

Taylor

Community Legend

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes

Offline access withdrawn.

Since the last client update I've gotten the message that my offline access for my computer has been withdrawn twice. I have no issue on my iPod so far but having to resync 1000+ songs on a slow connection is rather unsettling. I'm only using two dev...

Casual Listener

Since the last client update I've gotten the message that my offline access for my computer has been withdrawn twice. I have no issue on my iPod so far but having to resync 1000+ songs on a slow conn...

Peter__

Community Legend

736 Views

6 replies

1 likes

  • 736 Views
  • 6 replies
  • 1 likes

Still being charged months after canceling Spotify Contact form not working on Mac 10.4.11

I contacted Spotify and cancelled my premium subscription was clear that my operating system was no longer going to be supported and I almost never used the services. I have been charged every month for the last few months. I am taking care of a pers...

Newbie

I contacted Spotify and cancelled my premium subscription was clear that my operating system was no longer going to be supported and I almost never used the services.  I have been charged every ...

Peter__

Community Legend

521 Views

5 replies

0 likes

  • 521 Views
  • 5 replies
  • 0 likes

I can't seem to download Spotify after I uninstalled it.

There was a problem when I tried to open my Spotify program on my computer so I just thought I could uninstall it then install it again but it says that it can't be downloaded, Someone help.

Newbie

There was a problem when I tried to open my Spotify program on my computer so I just thought I could uninstall it then install it again but it says that it can't be downloaded, Someone help.

MikeyBoi

Gig Goer

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Solved!! Invalid Dependencies Problems

Hello, So I have been using Spotify for quite awhile now. I can't recall exactly when I registered, but it has been a good while is what I do know, and up until little over a month ago I hadn't any problems with it. Lately though I seem to be getting...

Regular

Hello,   So I have been using Spotify for quite awhile now. I can't recall exactly when I registered, but it has been a good while is what I do know, and up until little over a month ago I hadn...

Tabs

Regular

1740 Views

4 replies

0 likes

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  • 4 replies
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Solved!! problem with Spotify automatically starting

My computer is tempermental, and Spotify slows it down. I'd really rather not have Spotify automatically start each time I start my computer. I know there's a setting for that somewhere, I just can't find it. Can anyone tell me where they hid that fe...

Newbie

My computer is tempermental, and Spotify slows it down.  I'd really rather not have Spotify automatically start each time I start my computer.  I know there's a setting for that somewhere, ...

leifainilsson

Casual Listener

520 Views

3 replies

0 likes

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  • 3 replies
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Sportify Premium Auf Handy n97 möglich ja, aber komme mit passwort nicht rein?

habe ein Nokia n97 handy und möchte Premium nutzen, leider komme ich mit meinen daten von facebok nicht rein auf der app was kann ich tun oder gibt es ein seperates Passwort da?weis da jemand bescheid?

Newbie

habe ein Nokia n97 handy und  möchte Premium nutzen, leider komme ich mit meinen daten von facebok nicht rein auf der app was kann ich tun oder gibt es ein seperates Passwort da?weis da jemand b...

Peter__

Community Legend

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Disconnected from Facebook, no option to reconnect, no playlists showing up!

I just got a new computer and I tried to de-link my facebook account from spotify and then it deleted all my playlists/music. I want to re-connect to facebook through spotify and there is no social network section of my preferences window. Any help i...

Newbie

I just got a new computer and I tried to de-link my facebook account from spotify and then it deleted all my playlists/music. I want to re-connect to facebook through spotify and there is no social n...

Taylor

Community Legend

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

Personal account with a business name?

Is this possible? We would like to create playlists for our blog.

Newbie

Is this possible? We would like to create playlists for our blog.

Stupify

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Account wiped!?!?!

After I updated today and signed in with facebook info which I have always done all my started songs and play list weren't there anymore.... I have installed and reinstalled and same thing.... Anyone have any ideas??

Newbie

After I updated today and signed in with facebook info which I have always done all my started songs and play list weren't there anymore.... I have installed and reinstalled and same thing.... A...

Peter__

Community Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Spotify not working

I tried the 48 free trial on my ipad. Have now gone to the spotify free 30 day trial. Entered card details etc. now when I log on via ipad it keeps saying trial expired get premium. I have uninstalled and reinstalled a number of times solutions???

Newbie

I tried the 48 free trial on my ipad. Have now gone to the spotify free 30 day trial. Entered card details etc. now when I log on via ipad it keeps saying trial expired get premium. I have uninstalle...

Adam

Roadie

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

change e-mail

Hello, I have sended 13th of april an contact form to spotify to ask to change my e-mailadress.Now I still have not heard anything back. I was just wondering if that is the correct way to change it. It goes about that the account is from someone who ...

Casual Listener

Hello,   I have sended 13th of april an contact form to spotify to ask to change my e-mailadress. Now I still have not heard anything back.   I was just wondering if that is the correc...

Richard

Community Legend

524 Views

4 replies

0 likes

  • 524 Views
  • 4 replies
  • 0 likes

Spotify Premium has changed itself to Spotify free

I have been using Spotify Premium for a few months. My account has now downgraded itself to Spotify free and I cannot use Spotify on my IPad.My payments are up to date. I have emailed Spotify twice over two weeks via the contact form, but they have n...

Casual Listener

I have been using Spotify Premium for a few months. My account has now downgraded itself to Spotify free and I cannot use Spotify on my IPad. My payments are up to date. I have emailed Spotify twi...

Fountainscot

Casual Listener

728 Views

2 replies

0 likes

  • 728 Views
  • 2 replies
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In Norway with Dutch account --> can't find certain artists

Hi, As the subject says I have a Dutch account and residing in Norway for half a year. In the Netherlands I could find any song, but now I can't. My Norwegian colleague can find music that I can't find.... Any idea how that is possible? Something to ...

Music Fan

Hi,   As the subject says I have a Dutch account and residing in Norway for half a year. In the Netherlands I could find any song, but now I can't. My Norwegian colleague can find music that I...

Peter__

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Can´t log in

Suddenly I can't log in. I have renewed my account. Then I tried to log in after I set the device user name and device password. Trying to log in fails and say that it is wrong username/password or that they can't find the facebookaccount.Device nr i...

Newbie

Suddenly I can't log in. I have renewed my account. Then I tried to log in after I set the device user name and device password. Trying to log in fails and say that it is wrong username/password or t...

Peter__

Community Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Help, I lost all my playlist.

I think I might have duplicate accounts or something. My facebook picture and my account on spotify was linked to my brothers email somehow and now all my playlist are gone. Any help would be much appreciated.

Newbie

I think I might have duplicate accounts or something. My facebook picture and my account on spotify was linked to my brothers email somehow and now all my playlist are gone. Any help would be much ap...

Taylor

Community Legend

202 Views

1 replies

0 likes

  • 202 Views
  • 1 replies
  • 0 likes

Most Starred tracks are gone.

I had hundreds of starred songs, and now they are all gone except for 3 or 4 of them.

Casual Listener

I had hundreds of starred songs, and now they are all gone except for 3 or 4 of them.

Alomari31

Casual Listener

234 Views

2 replies

0 likes

  • 234 Views
  • 2 replies
  • 0 likes