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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 266300 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 266300 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13072 Views
  • 6 replies
  • 11 likes
  • Security
  • 13072 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529941 Views
  • 989 replies
  • 113 likes
  • Account
  • 529941 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128209 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128209 Views
  • 74 replies
  • 12 likes

Solved!! Cannot connect my new Spotify to Facebook - but the old one is no longer connected either?

I signed in Spotify with my personal Facebook for the 48h Premium trial in March. When the trial ended I bought the Premium and had to create username and password. I didn't realize I was actually creating a brand new account - so now I have two acco...

  • Newbie
  • I signed in Spotify with my personal Facebook for the 48h Premium trial in March. When the trial ended I bought the Premium and had to create username and password. I didn't realize I was actually cr...
  • Liam
  • Community Legend
  • 964 Views
  • 2 replies
  • 0 likes
  • 964 Views
  • 2 replies
  • 0 likes

Solved!! Need help (Urgent)

i just upgraded to premium and when i try to log in on my phone i get the message "account merge failed,we could not connect your spotify to facebook please try again. any suggestions?

  • Casual Listener
  • i just upgraded to premium and when i try to log in on my phone i get the message "account merge failed,we could not connect your spotify to facebook please try again. any suggestions?
  • Liam
  • Community Legend
  • 881 Views
  • 7 replies
  • 0 likes
  • 881 Views
  • 7 replies
  • 0 likes

Chargeback Disabled Account

I received an email this morning saying that my account has been disabled because a chargeback I made. I did not make a chargeback.The only thing that I can think of is a voucher I purchased from Htfdeals.com (the one year card I had added to the acc...

  • Music Fan
  • I received an email this morning saying that my account has been disabled because a chargeback I made. I did not make a chargeback. The only thing that I can think of is a voucher I purchased from...
  • Patricia
  • Spotify Legend
  • 8474 Views
  • 61 replies
  • 2 likes
  • 8474 Views
  • 61 replies
  • 2 likes

Account is disabled - What do I do?

Hi everyone, If you're getting the Account is disabled message when you try to login into your Spotify account, you'll need to contact our Payments Team. We can't offer any further help on the Community --too many personal details are needed. Account...

  • Spotify Legend
  • Hi everyone,   If you're getting the Account is disabled message when you try to login into your Spotify account, you'll need to contact our Payments Team. We can't offer...
  • 53547 Views
  • 0 replies
  • 15 likes
  • Account
  • 53547 Views
  • 0 replies
  • 15 likes

How do you Remove or Delete Radio Stations? Online or via the iPad/iPhone applications? HELP!

I have tried everything, but I have not been successful! I want to remove these random stations that are popping up in my station list! I do not listen to these artist and I do not want it showing up! Please help!

  • Newbie
  • I have tried everything, but I have not been successful! I want to remove these random stations that are popping up in my station list! I do not listen to these artist and I do not want it showing u...
  • Marco
  • Community Legend
  • 5181 Views
  • 1 replies
  • 4 likes
  • 5181 Views
  • 1 replies
  • 4 likes

Accidental Multiple accounts

I have three accounts in spotify now. The first one I can no longer access. I forgot the password so I made another account and it attached to facebook, but was not working properly with facebook. I looked up my problem and it said to disconnect from...

  • Visitor
  • I have three accounts in spotify now. The first one I can no longer access. I forgot the password so I made another account and it attached to facebook, but was not working properly with facebook. I ...
  • user-removed
  • Not applicable
  • 1129 Views
  • 1 replies
  • 0 likes
  • 1129 Views
  • 1 replies
  • 0 likes

Solved!! Me han cobrado dos veces, una de 0.01€

Hola, hoy acabo de renovar mi cuenta unlimited, y me han hecho dos cobros: -Uno de 4.99€ -Otro de 0.01€ ¿Por qué?

  • Casual Listener
  • Hola, hoy acabo de renovar mi cuenta unlimited, y me han hecho dos cobros: -Uno de 4.99€ -Otro de 0.01€   ¿Por qué?
  • erfox
  • Casual Listener
  • 755 Views
  • 2 replies
  • 0 likes
  • 755 Views
  • 2 replies
  • 0 likes

Lista de reproducción modificada.

¡Hola! Hace media hora abrí mi Spotify para poner esta lista: "GRR" y sólo tenía las canciones que añadí ayer, tengo la lista hace un montón de tiempo y tenía muchísimas canciones, de las cuales sólo quedaban 20 o 30. ¿Cómo puedo recuperar las otras ...

  • Regular
  • ¡Hola! Hace media hora abrí mi Spotify para poner esta lista: "GRR" y sólo tenía las canciones que añadí ayer, tengo la lista hace un montón de tiempo y tenía muchísimas canciones, de las cuales...
  • Peter__
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Change of bank account

Hi, are about to close the account from which I pay my monthly fee for Spotify. Would like to change to a different account. What shall I do?

  • Newbie
  • Hi, are about to close the account from which I pay my monthly fee for Spotify. Would like to change to a different account. What shall I do?
  • Adam
  • Roadie
  • 1575 Views
  • 1 replies
  • 0 likes
  • 1575 Views
  • 1 replies
  • 0 likes

Hacked spotify account

Hey, My account appears to be hacked. Someone has changed the password and the email adress associated with my account. Which means I can´t change either password or email. The only way I manage to login in is using my facebook account. The registrat...

  • Newbie
  • Hey,   My account appears to be hacked. Someone has changed the password and the email adress associated with my account. Which means I can´t change either password or email. The only w...
  • Adam
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

facebook to email account

I currently have my spotify account through facebook, but I want to remove my spofity account from facebook and change it so that it is simply through my email. How can I do this?

  • Newbie
  • I currently have my spotify account through facebook, but I want to remove my spofity account from facebook and change it so that it is simply through my email. How can I do this?
  • Adam
  • Roadie
  • 402 Views
  • 2 replies
  • 1 likes
  • 402 Views
  • 2 replies
  • 1 likes

forgot email + spotify password

hi! i've forgotten my password and my emailadress since it was many years since i did the registration. pls, let me know what to do? sincerly, isabella. my nicknamne: littlebabyblue

  • Newbie
  • hi! i've forgotten my password and my emailadress since it was many years since i did the registration. pls, let me know what to do?   sincerly,  isabella.   my nicknamne: ...
  • Adam
  • Roadie
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Double charged

I have been billed twice every month since August of 2012. I remember seeing this before and went to contact customer service and ran into a dead end looking for a phone number. I realize we live in the digital age but REALLY no phone number. I have ...

  • Regular
  • I have been billed twice every month since August of 2012. I remember seeing this before and went to contact customer service and ran into a dead end looking for a phone number. I realize we live in ...
  • Adam
  • Roadie
  • 1267 Views
  • 9 replies
  • 0 likes
  • 1267 Views
  • 9 replies
  • 0 likes

songs accidently removed

I've by accident removed halv my tracks on my playlist, Can I by any chance get the songs back? Thanks in advance.

  • Newbie
  • I've by accident removed halv my tracks on my playlist, Can I by any chance get the songs back? Thanks in advance.
  • Peter__
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Spotify in other countries.

Hello, Do you know if spotify is planning to expand their service to other countries? I absolutely loved spotify while I was in USA, but had to move to Bulgaria and am currently unable to use it. Thank you.

  • Newbie
  • Hello, Do you know if spotify is planning to expand their service to other countries? I absolutely loved spotify while I was in USA, but had to move to Bulgaria and am currently unable to use it. ...
  • Peter__
  • Community Legend
  • 1034 Views
  • 1 replies
  • 1 likes
  • 1034 Views
  • 1 replies
  • 1 likes

Help with subscription

Hi! i have a huge problem with my spotify. So the problem is that i can only buy spotify premium once with my cradit card!I know it sounds weird butthe fact is that I made an account and bought a monthly premium and everything worked but when it expi...

  • Casual Listener
  • Hi! i have a huge problem with my spotify. So the problem is that i can only buy spotify premium once with my cradit card!I know it sounds weird butthe fact is that I made an account and bought a mon...
  • Peter__
  • Community Legend
  • 342 Views
  • 4 replies
  • 0 likes
  • 342 Views
  • 4 replies
  • 0 likes

Solved!! Account Compromised, Waiting One Week For Customer Support

Hello, I submitted a support ticket to Spotify about 1 week ago now (spotify username: lsalminen, support ticket: ref:_00DD0pxIW._500D0PZETW:ref) regarding the fact that my account was compromised, email address on file changed, and billing period ch...

  • Casual Listener
  • Hello,   I submitted a support ticket to Spotify about 1 week ago now (spotify username: lsalminen, support ticket: ref:_00DD0pxIW._500D0PZETW:ref) regarding the fact that my account wa...
  • Liam
  • Community Legend
  • 3939 Views
  • 8 replies
  • 0 likes
  • 3939 Views
  • 8 replies
  • 0 likes

all playlists disappeared!

spotify made my facebook a little messy so i deleted it from facebook and clicked "remove all posts made by spotify" now all my music is gone what why ugh help

  • Visitor
  • spotify made my facebook a little messy so i deleted it from facebook and clicked "remove all posts made by spotify"   now all my music is gone   what why ugh   help
  • Liam
  • Community Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

if I bought premium 1/2 through trial what happens?

I tried the premium trial and I liked it, so I bought the premium. but I wasn't done with the 48 hour trial. what happens after the 48 hours if I already bought the premium. it keeps on telling me that my trial will be done in 24 hours. I need help s...

  • Casual Listener
  • I tried the premium trial and I liked it, so I bought the premium. but I wasn't done with the 48 hour trial. what happens after the 48 hours if I already bought the premium. it keeps on telling me th...
  • Peter__
  • Community Legend
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Charged for premium, but I don't have it!

I signed up for and was charged for premium, but my account says I never paid (my bank account does though). My accound still says I am using spotify free. I literally cannot find a single e-mail, help topic, or anything to tell me how to fix this. H...

  • Newbie
  • I signed up for and was charged for premium, but my account says I never paid (my bank account does though). My accound still says I am using spotify free. I literally cannot find a single e-mail, he...
  • Liam
  • Community Legend
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes