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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294629 Views

529 replies

34 likes

Account
Free
  • 294629 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13770 Views

6 replies

11 likes

Security
  • 13770 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542526 Views

990 replies

115 likes

Account
  • 542526 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129829 Views

74 replies

12 likes

Account
Login
Premium
  • 129829 Views
  • 74 replies
  • 12 likes

Followers/Following

How can one find Followers & Following without having to scroll through your list, can alone answer this?

Visitor

How can one find Followers & Following without having to scroll through your list, can alone answer this?

Peter__

Community Legend

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Wrong Facebook attached to my account

HI Was connecting my spotify account to my FB - account at a friends computer - thing was that FB was opened and now I have her name in the right corner - and her picture - and I can see her facebook - friends on spotify - I,ve tried to disconnect FB...

Newbie

HI   Was connecting my spotify account to my FB - account at a friends computer - thing was that FB was opened and now I have her name in the right corner - and her picture - and I can see h...

user-removed

Not applicable

305 Views

3 replies

0 likes

  • 305 Views
  • 3 replies
  • 0 likes

Solved!! Different country means different music catalog?

As I am from Mexico, and some artists don't show on my search views, I was wondering if the location of my account had something to do with my music catalog?

Regular

As I am from Mexico, and some artists don't show on my search views, I was wondering if the location of my account had something to do with my music catalog?

fred_1967

Casual Listener

25317 Views

9 replies

0 likes

  • 25317 Views
  • 9 replies
  • 0 likes

Name on spotify

By accident my sisters facebook was connected to my spotify and now it shows her name in the program instead of the username I had there before (I have never connected my spotify to facebook before). I have disconnected facebook, tried to reinstall s...

Casual Listener

By accident my sisters facebook was connected to my spotify and now it shows her name in the program instead of the username I had there before (I have never connected my spotify to facebook before)....

HenrietteTh

Casual Listener

498 Views

3 replies

0 likes

  • 498 Views
  • 3 replies
  • 0 likes

Gift Card for anotehr country.

Hey. I would like to buy a 6 month gift card for a friend from another country. He's in Denmark, I'm in Poland. I'm going to pay in PLN.Is it going to work?

Regular

Hey. I would like to buy a 6 month gift card for a friend from another country. He's in Denmark, I'm in Poland. I'm going to pay in PLN. Is it going to work?

Peter__

Community Legend

1213 Views

3 replies

0 likes

  • 1213 Views
  • 3 replies
  • 0 likes

53 minutes left today, new month

Hi. Last month I reached a 10 hour limit, was allowed 5 more minutes, and then nothing. I waited it out for this month, and I just checked to see that I have 53 minutes remaining. What's that all about? I thought it was 10 hours a month, unless I've ...

Newbie

Hi. Last month I reached a 10 hour limit, was allowed 5 more minutes, and then nothing. I waited it out for this month, and I just checked to see that I have 53 minutes remaining. What's that all abo...

Peter__

Community Legend

280 Views

2 replies

0 likes

  • 280 Views
  • 2 replies
  • 0 likes

payment won't go through

i've been having issues for two days now with spotify and trying to resubscribe to premium. even though my facebook is signed in it won't verify the payment. my card is good and it should have gone through the first time, i'e had spotify premium for ...

Visitor

i've been having issues for two days now with spotify and trying to resubscribe to premium. even though my facebook is signed in it won't verify the payment. my card is good and it should have gone t...

Peter__

Community Legend

758 Views

1 replies

0 likes

  • 758 Views
  • 1 replies
  • 0 likes

Charged twice since April

I reported that I have been charged twice in April but I did not get a reply. I checked my May statement and I have been charged twice again. Can someone at Spotify help me please?

Casual Listener

I reported that I have been charged twice in April but I did not get a reply.  I checked my May statement and I have been charged twice again.  Can someone at Spotify help me please?

Patricia

Spotify Legend

382 Views

4 replies

0 likes

  • 382 Views
  • 4 replies
  • 0 likes

Why am I paying for Premium?

At least half of the songs thatcome up from a search are unavailable. This wasn't always case. Please explain and advise.

Casual Listener

At least half of the songs thatcome up from a search are unavailable.  This wasn't always case.  Please explain and advise.

Liam

Community Legend

522 Views

8 replies

0 likes

  • 522 Views
  • 8 replies
  • 0 likes

Solved!! Wrong Artist linked to my CD

My CD "Put the Top Down" released in 2008 is linked to the wrong artist, a different "Paul Holmes". The picture below is NOT me, I wish I had that much hair on top!! So, it's not correct one for "Put the Top Down" Please correct the link and if you w...

Casual Listener

My CD "Put the Top Down" released in 2008 is linked to the wrong artist, a different "Paul Holmes".    The picture below is NOT me, I wish I had that much hair on top!! So, it's n...

Peter__

Community Legend

603 Views

3 replies

0 likes

  • 603 Views
  • 3 replies
  • 0 likes

Help recovering a deleted playlist

Hello! I accidently deleted a playlist "Upbeat" recently and do not have a Mac/TimeMachine. Is there any way I can get this back? -Felicia

Newbie

Hello!   I accidently deleted a playlist "Upbeat" recently and do not have a Mac/TimeMachine. Is there any way I can get this back?   -Felicia

Peter__

Community Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Facebook & Spotify

Hi all I have spent numerous hours this morning looking through threads for my problem but have not managed to get a firm answer. The problem is I want spotify to post what I am listening to on my timeline without having to approve each song manually...

Newbie

Hi all   I have spent numerous hours this morning looking through threads for my problem but have not managed to get a firm answer.   The problem is I want spotify to post what I am...

Peter__

Community Legend

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

LOST PLAYLISTS

Casual Listener

Peter__

Community Legend

398 Views

5 replies

0 likes

  • 398 Views
  • 5 replies
  • 0 likes

Reset devices

Hi there. I need my devices reset as I can't get premium - can u please reset Many thanksBrad

Newbie

Hi there. I need my devices reset as I can't get premium - can u please reset Many thanks Brad

Patricia

Spotify Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Lost e-mail account and Spotify password and want to upgrade.

Hi! I have forgotten my Spotify password and the e-mail address I used to sign up to Spotify does not exist anymore. Therefore I can't change the password. Recently I got a new bank card and my Spotify was down graded to Spotify Free. I really want t...

Newbie

Hi! I have forgotten my Spotify password and the e-mail address I used to sign up to Spotify does not exist anymore. Therefore I can't change the password. Recently I got a new bank card and my S...

Patricia

Spotify Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes

Redeemed $10 Gift Card - Now says I have to Pay with my CC

I am extremely extremely upset! I had redeemed a spotify $10 gift card code, stating that I had a 1 Month Credit onto my account. This was done prior to my expiration date, that indicated 5/31/2013. When I redeemed my code, it changed the date to 6/1...

Casual Listener

I am extremely extremely upset! I had redeemed a spotify $10 gift card code, stating that I had a 1 Month Credit onto my account. This was done prior to my expiration date, that indicated 5/31/2...

Taylor

Community Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Solved!! spotify

White screen

Regular

White screen

Taylor

Community Legend

487 Views

5 replies

0 likes

  • 487 Views
  • 5 replies
  • 0 likes

Sonos password issues

Similar to others I am not getting a password email despite requesting a week ago and again today. Trying to use the contact form to contact Spotify but the contact form won't progress beyond the first subject box Help Gary

Newbie

Similar to others I am not getting a password email despite requesting a week ago and again today. Trying to use the contact form to contact Spotify but the contact form won't progress beyond the fir...

Peter__

Community Legend

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Deleted songs in playlist

Hello, I wanted to listen to my main playlist ("Bas") this morning, but someone deleted all my songs and replaced them with other songs. I also just noticed it was a "shared playlist", so other people were able to edit it.. the user "jaapvanveen" del...

Casual Listener

Hello,   I wanted to listen to my main playlist ("Bas") this morning, but someone deleted all my songs and replaced them with other songs. I also just noticed it was a "shared playlist", so ...

Peter__

Community Legend

361 Views

3 replies

0 likes

  • 361 Views
  • 3 replies
  • 0 likes

Charger twice 9,99 euros

Godd morning, spotify charged my premium account twice. I want my money back please.

Casual Listener

Godd morning, spotify charged my premium account twice. I want my money back please.

Peter__

Community Legend

407 Views

3 replies

0 likes

  • 407 Views
  • 3 replies
  • 0 likes