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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1884 Views
  • 0 replies
  • 8 likes
  • Security
  • 1884 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • cmill9704
  • Casual Listener
  • 449150 Views
  • 972 replies
  • 109 likes
  • Account
  • 449150 Views
  • 972 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199799 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199799 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108844 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108844 Views
  • 72 replies
  • 11 likes

delete facebook

If my spotify and facebook are connected together but I wanted to deactivate my facebook how do I get a username for my spotify so I can still listen to my music without deactivating both?

  • Newbie
  • If my spotify and facebook are connected together but I wanted to deactivate my facebook how do I get a username for my spotify so I can still listen to my music without deactivating both?
  • Adam
  • Roadie
  • 290 Views
  • 2 replies
  • 1 likes
  • 290 Views
  • 2 replies
  • 1 likes

Solved!! Lost a playlist

Hello and nice to meet you! I've been a Spotify user for some time now and just noticed one of my playlists disappeared. I did not delete it and was just using it yesterday. Just trying to see how I can get that back asap. -Trish

  • Casual Listener
  • Hello and nice to meet you!   I've been a Spotify user for some time now and just noticed one of my playlists disappeared.  I did not delete it and was just using it yesterday.  Ju...
  • chelle223
  • Casual Listener
  • 1262 Views
  • 12 replies
  • 0 likes
  • 1262 Views
  • 12 replies
  • 0 likes

Spotify charged me when I already cancelled my Premium Account!?

Spotify charged me today and I had already cancelled my account last month. I emailed customer service and have not heard back. My account has been overdrawn due to their transaction. I need this fixed ASAP!!!

  • Visitor
  • Spotify charged me today and I had already cancelled my account last month. I emailed customer service and have not heard back. My account has been overdrawn due to their transaction. I need this fix...
  • Peter__
  • Community Legend
  • 1115 Views
  • 1 replies
  • 0 likes
  • 1115 Views
  • 1 replies
  • 0 likes

how to delete a facebook account from my spotify account

I originally created my account through spotify since I don't have a facebook account . Some how my mom's facebook account is now linked to my account. I tried the "disconnect from facebook" under social network but her profile picture is still there...

  • Casual Listener
  • I originally created my account through spotify since I don't  have a facebook account . Some how my mom's facebook account is now linked to my account.  I tried the "disconnect from facebo...
  • mjtinez21
  • Casual Listener
  • 854 Views
  • 4 replies
  • 0 likes
  • 854 Views
  • 4 replies
  • 0 likes

Duplicate Profile/ Major Login Problem

Hi! Okay so I have a crazy little issue going on. ----Long story short I have a duplicate "profile" set up. I was wondering if you could go in and change it so that my facebook log in information would connect to the original profile. I have all my o...

  • Visitor
  • Hi! Okay so I have a crazy little issue going on. ----Long story short I have a duplicate "profile" set up. I was wondering if you could go in and change it so that my facebook log in information wou...
  • Peter__
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Deleted my playlist by mistake

Is there a way to recover my mistakenly deleted playlist. It was called "me gusta" I spent weeks working on it to make it perfect. And deleted it by accident thinking I was deleting a single song.

  • Newbie
  • Is there a way to recover my mistakenly deleted playlist. It was called "me gusta" I spent weeks working on it to make it perfect. And deleted it by accident thinking I was deleting a single son...
  • Peter__
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Being double charged for upgrade!

Can anybody tell me how I get in contact with Spotify to sort out a problem with my credit card being double charged for my Premium subscription? I feel I'm being ripped off.

  • Newbie
  • Can anybody tell me how I get in contact with Spotify to sort out a problem with my credit card being double charged for my Premium subscription? I feel I'm being ripped off.
  • Peter__
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Can't remove debit card

I want to remove my debit card and delete my account but when i try to remove my payment option it doesn't change anything?

  • Newbie
  • I want to remove my debit card and delete my account but when i try to remove my payment option it doesn't change anything?
  • Peter__
  • Community Legend
  • 555 Views
  • 1 replies
  • 0 likes
  • 555 Views
  • 1 replies
  • 0 likes

Playback issues

So the replay and shuffle arent working. Its supposed to go in alphabetical order for the title of songs, but it just skips around! HELP!

  • Newbie
  • So the replay and shuffle arent working. Its supposed to go in alphabetical order for the title of songs, but it just skips around! HELP!
  • Peter__
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Upgrading from Free to 30 Day Premium Trial: Reverting to Free afterwards?

Thinking of trying the 30 day Premium Trial but worried that if I decide NOT to proceed after 30 days then I might not be able to revert back to FREE. ie Does it revert to a very basic option or will it give me FREE again? Thanks....Steve

  • Newbie
  • Thinking of trying the 30 day Premium Trial but worried that if I decide NOT to proceed after 30 days then I might not be able to revert back to FREE. ie Does it revert to a very basic option or will...
  • Taylor
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Spotify premium is not working

Hi. I just bought spotify premium but it's not working at all! Please help

  • Newbie
  • Hi. I just bought spotify premium but it's not working at all! Please help
  • Taylor
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Paid for unlimited, payment took, no upgrade

I paid for spotify unlimited, and the payment has been taken from my paypal, yet my account still says that I am using spotify free and it won't change when I open spotify. What's going on?

  • Newbie
  • I paid for spotify unlimited, and the payment has been taken from my paypal, yet my account still says that I am using spotify free and it won't change when I open spotify. What's going on?
  • Taylor
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Missing Tracks

I am new here - was on spotify before but my old apple OSX couldn't keep up with Spotify revisions (complicated as to why I couldn't upgrade). Have a nice new mac so got on board again. Have spent a happy week or so compiling 900+ tracks. Yesterday w...

  • Casual Listener
  • I am new here - was on spotify before but my old apple OSX couldn't keep up with Spotify revisions (complicated as to why I couldn't upgrade). Have a nice new mac so got on board again. Have spent a ...
  • todspur
  • Casual Listener
  • 272 Views
  • 5 replies
  • 0 likes
  • 272 Views
  • 5 replies
  • 0 likes

Solved!! Break Playlist by copying 284+/- songs = unsyncable playlist. Bug?

I submitted a case on this but received no response: Case #: 00670957 It took me some time to sort this out on my end, but it appears if you add more than ~284 songs to a playlist at once (example: merging two playlists) it will result in the playlis...

  • Roadie
  • I submitted a  case on this but received no response: Case #: 00670957   It took me some time to sort this out on my end, but it appears if you add more than ~284 songs to a playlist...
  • davidknight100
  • Roadie
  • 697 Views
  • 10 replies
  • 0 likes
  • 697 Views
  • 10 replies
  • 0 likes

Premium??

Just upgraded my account to premium for the free month but it still wont let me play any sogs on my spotify, it says i have spent the 10hours of music u get when u are in the free version. any ideas and help?

  • Newbie
  • Just upgraded my account to premium for the free month but it still wont let me play any sogs on my spotify, it says i have spent the 10hours of music u get when u are in the free version.  an...
  • Liam
  • Community Legend
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Cannot access profile to change profile settings or subscription to change settings

Every time I try to access my spotify profile page it comes up blank or I get an error message (502) so I can't change any settings on my account. My subscription status says "Sorry, could not get your subscription status at the moment." so I can't e...

  • Newbie
  • Every time I try to access my spotify profile page it comes up blank or I get an error message (502) so I can't change any settings on my account. My subscription status says  "Sorry, could no...
  • Sam
  • Spotify
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

The subscription page says 'Bad Gateway' / I'm having trouble paying

Hey everyone, We're having a little website trouble at the moment, meaning you might get an error message when trying to pay. Don't worry, the team is on it. It should be sorted shortly. We'll keep you updated here.

  • Spotify
  • Spotify
  • Hey everyone,   We're having a little website trouble at the moment, meaning you might get an error message when trying to pay.   Don't worry, the team is on it. It should be sorted...
  • Sam
  • Spotify
  • 894 Views
  • 1 replies
  • 0 likes
  • 894 Views
  • 1 replies
  • 0 likes

password problems

No matter what I make my new password, it doesn't let me log in! Isn't there anyone to talk to?

  • Casual Listener
  • No matter what I make my new password, it doesn't let me log in! Isn't there anyone to talk to?  
  • Taylor
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Solved!! Removed my Facebook profile, now I want to upgrade to Spotify Premium. Will it re-activate my FB?

As the title suggests, I have removed my Facebook but I want to upgrade my Spotify that was linked to my FB page. How do I do this?

  • Casual Listener
  • As the title suggests, I have removed my Facebook but I want to upgrade my Spotify that was linked to my FB page. How do I do this?
  • Leejin
  • Casual Listener
  • 1058 Views
  • 2 replies
  • 0 likes
  • 1058 Views
  • 2 replies
  • 0 likes

Downloading Music

I know I read prior to signing up for Premium that if you were a premium member you could download songs. I want to download them and listen to them on my iPhone 5. I generally use this service on my work PC while at my desk. But I would like to abil...

  • Newbie
  • I know I read prior to signing up for Premium that if you were a premium member you could download songs.  I want to download them and listen to them on my iPhone 5.  I generally use this s...
  • Sam
  • Spotify
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes