Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9914 Views
  • 3 replies
  • 9 likes
  • Security
  • 9914 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 493547 Views
  • 981 replies
  • 112 likes
  • Account
  • 493547 Views
  • 981 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213947 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213947 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122671 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122671 Views
  • 72 replies
  • 12 likes

I accidentally deleted my playlist..

Hi, I was in a haste and accidentally deleted my playlist.. Took weeks to make it! It was called: smuud Please Help! (I made a post earlier, but I think I did something wrong)

  • Newbie
  • Hi, I was in a haste and accidentally deleted my playlist..   Took weeks to make it!   It was called: smuud   Please Help!   (I made a post earlier, but I think I ...
  • Peter__
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Disconnect from Facebook

I have deactivated my Facebook account. I am not going to reactivate it just to login to Spotify. I tried to create a new account. I used two different email addresses and that didn't work (both emails associated with my FB account?) I tried using a ...

  • Visitor
  • I have deactivated my Facebook account. I am not going to reactivate it just to login to Spotify. I tried to create a new account. I used two different email addresses and that didn't work (both emai...
  • Peter__
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Accidentally logged in with old account, connected to FB.. now, playlists are gone

I accidentally logged in with an old, pre-2011, account and connected to Facebook (I thought I had done this on the other computer I use Spotify from). Wrong, and now my playlists in the account that I actually use (connected to this username that I'...

  • Newbie
  • I accidentally logged in with an old, pre-2011, account and connected to Facebook (I thought I had done this on the other computer I use Spotify from). Wrong, and now my playlists in the account that...
  • Peter__
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Inability to remove CC details and...

I'd like to confirm the following: There is absolutely no way for the user to remove his/her credit card from the personal account? The inability to do so seems rather glaring lack of a feature. Also, in terms of user interface, I find that making a ...

  • Newbie
  • I'd like to confirm the following: There is absolutely no way for the user to remove his/her credit card from the personal account? The inability to do so seems rather glaring lack of a feature. Also...
  • user-removed
  • Not applicable
  • 1362 Views
  • 3 replies
  • 4 likes
  • 1362 Views
  • 3 replies
  • 4 likes

spotyfy oplaadkaarten

ik koop altijd mijn spotyfy oplaad kaarten in nederland bij albert heyn daar ze deze in belgie niet hebben , ik heb mijn code altijd zonder problemen kunnen intikken , en nu lukt het niet meer , ik krijg dan een melding dat de kaart van hetzelfde lan...

  • Newbie
  • ik koop altijd mijn spotyfy oplaad kaarten in nederland bij albert heyn daar ze deze in belgie niet hebben , ik heb mijn code altijd zonder problemen kunnen intikken , en nu lukt het niet meer , ik k...
  • Peter__
  • Community Legend
  • 709 Views
  • 5 replies
  • 0 likes
  • 709 Views
  • 5 replies
  • 0 likes

Deleted a Playlist?

i delete a list from my phone because have a different name of the one on my desktop, and now i cant find my playlist, can you helpme

  • Regular
  • i delete a list from my phone because have a different name of the one on my desktop, and now i cant find my playlist, can you helpme
  • Peter__
  • Community Legend
  • 494 Views
  • 9 replies
  • 0 likes
  • 494 Views
  • 9 replies
  • 0 likes

Lost my playlists

I have spotify Premium and i have it on my phone too. I have 6 playlists out of 15 on my laptop, and the rest on my phone so i know they are there. i can listen to them fine on my phone but i cannot edit them from my laptop so effiectivly i have lost...

  • Casual Listener
  • I have spotify Premium and i have it on my phone too. I have 6 playlists out of 15 on my laptop, and the rest on my phone so i know they are there. i can listen to them fine on my phone but i cannot ...
  • Peter__
  • Community Legend
  • 702 Views
  • 7 replies
  • 0 likes
  • 702 Views
  • 7 replies
  • 0 likes

Solved!! Problem with connection to Facebook account.

Good afternoon,I've made a Spotify account and always log in using it, not my Facebook account. I've already created my playlists and other stuff. But i now i want to follow my Facebook friends and share music with them, so in the section File i've c...

  • Regular
  • Good afternoon, I've made a Spotify account and always log in using it, not my Facebook account. I've already created my playlists and other stuff. But i now i want to follow my Facebook friends a...
  • maxzyk
  • Regular
  • 882 Views
  • 6 replies
  • 0 likes
  • 882 Views
  • 6 replies
  • 0 likes

Spotify has been unusable for the past hour.

I can not use radio and I can not play songs that are not already cached. Don't say it's my connection because I can type this message just fine. Don't say it's my firewall because I turned it off and it still didn't work. Don't say it has anything t...

  • Newbie
  • I can not use radio and I can not play songs that are not already cached.   Don't say it's my connection because I can type this message just fine.   Don't say it's my firewall beca...
  • Peter__
  • Community Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Help! All my playlists are gone!

I logged onto Spotify this morning to find ALL my playlists missing! Any ideas how to restore these playlists?

  • Casual Listener
  • I logged onto Spotify this morning to find ALL my playlists missing! Any ideas how to restore these playlists?  
  • Peter__
  • Community Legend
  • 530 Views
  • 2 replies
  • 0 likes
  • 530 Views
  • 2 replies
  • 0 likes

Trying to upgrade to premium, keeps saying zip code is invalid

I put in my correct zip code, I don't know what's going on! I need to get this upgraded before my wedding on Sunday!

  • Newbie
  • I put in my correct zip code, I don't know what's going on! I need to get this upgraded before my wedding on Sunday!
  • Peter__
  • Community Legend
  • 2500 Views
  • 1 replies
  • 1 likes
  • 2500 Views
  • 1 replies
  • 1 likes

All 3500+ starred songs gone =(

Spotify was acting a little odd today on my Mac, it wasn't playing songs and it was just being overall very slow. I figured it was my internet connection because the spotify app on my phone was working relatively fine as long as I was using a 4g or 3...

  • Newbie
  • Spotify was acting a little odd today on my Mac, it wasn't playing songs and it was just being overall very slow. I figured it was my internet connection because the spotify app on my phone was worki...
  • Peter__
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

My Spotify Premium is not activating

Hello. I just joined Spotify from Hong Kong but your site doesn't allow me to even upgrade my account to Premium. Can anyone help? I'm extremely keen to upgrade. Thanks,

  • Newbie
  • Hello. I just joined Spotify from Hong Kong but your site doesn't allow me to even upgrade my account to Premium.  Can anyone help?  I'm extremely keen to upgrade. Thanks,  
  • Peter__
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! US account holder in the UK - Nothing is playing!

Hi Community! I've just landed in London and tried to use spotify on my laptop. I have a paid account and nothing will play! It looks as though I'm online and things are showing up, but when I click a song, nothing happens. Is there something I need ...

  • Casual Listener
  • Hi Community!   I've just landed in London and tried to use spotify on my laptop.  I have a paid account and nothing will play!  It looks as though I'm online and things are showin...
  • ladywhitham
  • Casual Listener
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Unlimited appears as Free in Account

Hi, I am currently using Spotify Unlimted but I just logged into my account on the Spotify website and it says that I'm on Spotify Free. I have been paying for Spotify Unlimited for quite a while now. Can anyone help me?

  • Visitor
  • Hi, I am currently using Spotify Unlimted but I just logged into my account on the Spotify website and it says that I'm on Spotify Free.   I have been paying for Spotify Unlimited for quite ...
  • Jamie
  • Spotify Legend
  • 579 Views
  • 4 replies
  • 0 likes
  • 579 Views
  • 4 replies
  • 0 likes

Wrong song playing, solution needed.

Hello, I have been using Spotify for a long time now, but the past few months I keep getting errors and a new issue that came up recently is that when I select a song to play, it plays another song from somewhere in the album or artists playlist. It ...

  • Casual Listener
  • Hello,   I have been using Spotify for a long time now, but the past few months I keep getting errors and a new issue that came up recently is that when I select a song to play, it plays ano...
  • Zaronthos
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

My username is to short

Hi there! My username on spotify is s4nna but this is to short to activate for premium with Telia (Sweden). Can I change my username, how? Or how do i solve this problem? I have spotify premium for free in 1 year and i want to get it started. Best re...

  • Newbie
  • Hi there!   My username on spotify is s4nna but this is to short to activate for premium with Telia (Sweden). Can I change my username, how? Or how do i solve this problem? I have spotify pr...
  • Jamie
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Dis-associate Spotify account with Facebook

Hello, I just signed up for a Spotify premium account using my Facebook account. I've now decided that I would like to dis-associate Spotify with Facebook and associate my account with a regular Spotify account. (I can create a new account with a dif...

  • Newbie
  • Hello, I just signed up for a Spotify premium account using my Facebook account.  I've now decided that I would like to dis-associate Spotify with Facebook and associate my account with a regu...
  • Jamie
  • Spotify Legend
  • 955 Views
  • 2 replies
  • 1 likes
  • 955 Views
  • 2 replies
  • 1 likes

My premiums account hacked

It's been over two 3 days and two tickets and I can't get a response to my account that has been hacked. My login used to be francoeu.The ticket is 00711825.Is someone at spotify who can help?

  • Regular
  • It's been over two 3 days and two tickets and I can't get a response to my account that has been hacked. My login used to be francoeu. The ticket is 00711825. Is someone at spotify who can help?
  • Jamie
  • Spotify Legend
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

not working online on one device but others are great

Receipt for order 194851278011 i show all proceeds being transfererd and was needing help with the spotify on my home computer will not work on line anymore but the one at work or wifes phone works fine.

  • Casual Listener
  • Receipt for order 194851278011 i show all proceeds being transfererd and was needing help with the spotify on my home computer will not work on line anymore but the one at work or wifes phone works f...
  • Joe
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes