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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285797 Views

529 replies

34 likes

Account
Free
  • 285797 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13591 Views

6 replies

11 likes

Security
  • 13591 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539592 Views

990 replies

114 likes

Account
  • 539592 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129536 Views

74 replies

12 likes

Account
Login
Premium
  • 129536 Views
  • 74 replies
  • 12 likes

Account Hijacked

Hello, my account username is "narimonk" and I've been a premium subscriber since the beggining. Someone has gotten into my account and changed my email address, password, and zip code, then changed my payment plan from monthly to yearly taking all o...

Newbie

Hello,    my account username is "narimonk" and I've been a premium subscriber since the beggining. Someone has gotten into my account and changed my email address, password, and zip co...

Sam

Spotify

557 Views

2 replies

0 likes

  • 557 Views
  • 2 replies
  • 0 likes

my account has been deleted

my credit card was stolen - spotify sent me a few emails about it being declined and when i went to finally login and update my credit card details i don't appear to have an account anymore! i tried to reset my password and it's saying no account is ...

Newbie

my credit card was stolen - spotify sent me a few emails about it being declined and when i went to finally login and update my credit card details i don't appear to have an account anymore!  i ...

Sam

Spotify

336 Views

2 replies

0 likes

  • 336 Views
  • 2 replies
  • 0 likes

Songs cutting off around 1:30 on phone

Hello, For some reason on my phone, spottify stops at 1:30 mark of each song. This started yesterday. Any ideas? I deleted the app on my phone and reinstalled and it's still doing it. Thanks! Gillian

Regular

Hello,   For some reason on my phone, spottify stops at 1:30 mark of each song. This started yesterday. Any ideas? I deleted the app on my phone and reinstalled and it's still doing it.&nbsp...

Sam

Spotify

425 Views

3 replies

0 likes

  • 425 Views
  • 3 replies
  • 0 likes

Accidentally deleted my playlist

I accidentally deleted my playlist "Kristina" with over 200 songs; can you please restore it? Thank you!

Newbie

I accidentally deleted my playlist "Kristina" with over 200 songs; can you please restore it?  Thank you!

Taylor

Community Legend

167 Views

1 replies

0 likes

  • 167 Views
  • 1 replies
  • 0 likes

Being charged for an account that is 60days old

I cancelled my subscription two months ago and i was just charged this month and i dont even have the service anymore...i contacted spotfiy through their krazy emails service,which does nothing but send your email to random spotify agents,who are all...

Newbie

I cancelled my subscription two months ago and i was just charged this month and i dont even have the service anymore...i contacted spotfiy through their krazy emails service,which does nothing but s...

Adam

Roadie

210 Views

1 replies

0 likes

  • 210 Views
  • 1 replies
  • 0 likes

Problems gift card.

Hi . I just bought a giftcard in Norway to upgrade my account to Premium. ( I live in Norway) When i'm texing the code it finds how much the card is, but when i'm choosing Premium there's coming up a sign says "We are currently not able to redeem thi...

Newbie

Hi . I just bought a giftcard in Norway to upgrade my account to Premium. ( I live in Norway) When i'm texing the code it finds how much the card is, but when i'm choosing Premium there's coming ...

Peter__

Community Legend

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Cant re-link account to Facebook

Hi. My Spotify is for some reason no longer linked to Facebook and i can therefore not reach my playlists and although i have a subsciption it gives me ads that's reserved for non-paying customers. In the help section here it said that i should go to...

Visitor

Hi. My Spotify is for some reason no longer linked to Facebook and i can therefore not reach my playlists and although i have a subsciption it gives me ads that's reserved for non-paying customers. I...

Peter__

Community Legend

478 Views

3 replies

0 likes

  • 478 Views
  • 3 replies
  • 0 likes

Missing Playlist

One of my playlists - Offline New Stuff has dissapeared. Can you recover for me, it is the 3rd time it has gone and had to be recovered

Regular

One of my playlists - Offline New Stuff has dissapeared. Can you recover for me, it is the 3rd time it has gone and had to be recovered

Peter__

Community Legend

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Finished 30 day trial, still ads to try it

I did the 30 day trial late 2012, yet spotify still bombards me with ads to try premium! Is this not the most basic data that spotify collects? When I click on the trial link, it of course says "It appears that you've already been a premium user and ...

Regular

I did the 30 day trial late 2012, yet spotify still bombards me with ads to try premium! Is this not the most basic data that spotify collects? When I click on the trial link, it of course says ...

gdes94

Regular

279 Views

2 replies

0 likes

  • 279 Views
  • 2 replies
  • 0 likes

48 h trial though i bought premium

Spoiler (Highlight to read) So I bought Spotify Premium a few days ago and everything was great and I made playlists and listened to my favorite songs. In the upper case of my Iphone it kept saying " 48 h left of your trial" and counting down to the ...

Casual Listener

    So I bought Spotify Premium a few days ago and everything was great and I made playlists and listened to my favorite songs. In the upper case of my Iphone it kept saying " 48 h left...

patskuu1

Casual Listener

342 Views

4 replies

0 likes

  • 342 Views
  • 4 replies
  • 0 likes

The wrong account was given Premium and I was charged for a Free Trial!

Yesterday I created a new account to take advantage of the free 30 day trial of Premium. I created this account, however, the Premium was added to the account already synced to the computer I am using.... I later logged in from my phone and activated...

Regular

Yesterday I created a new account to take advantage of the free 30 day trial of Premium.  I created this account, however, the Premium was added to the account already synced to the computer I a...

Peter__

Community Legend

257 Views

1 replies

0 likes

  • 257 Views
  • 1 replies
  • 0 likes

Premium isn't working

Hi! I have spotify premium and i have had that for about 6 months now. All of the sudden, a few days ago it stopped working and it came up a message that was saying "Spotify Premium is required for on-demand mobile streaming. It's free to stream on d...

Casual Listener

Hi! I have spotify premium and i have had that for about 6 months now. All of the sudden, a few days ago it stopped working and it came up a message that was saying "Spotify Premium is required for...

Peter__

Community Legend

534 Views

7 replies

0 likes

  • 534 Views
  • 7 replies
  • 0 likes

How to delete Facebook friends from spotify

I unlinked facebook from my spotify account, but spotify still shows my facebook icon and facebook name and my facebook friends. Can I delete that?

Casual Listener

I unlinked facebook from my spotify account, but spotify still shows my facebook icon and facebook name and my facebook friends.  Can I delete that?

Peter__

Community Legend

971 Views

5 replies

0 likes

  • 971 Views
  • 5 replies
  • 0 likes

Paid for Premium

I paid for Premium 3 days ago and can't get to my playlist also only giving me access to Radio nothing else, I don't want Radio I want my playlist

Newbie

I paid for Premium 3 days ago and can't get to my playlist also only giving me access to Radio nothing else, I don't want Radio I want my playlist

Peter__

Community Legend

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

e-gift

I want to buy a Premium subscription for a friend in in a country where Spotify is not normally available. I am in the UK. Will it work?

Casual Listener

I want to buy a Premium subscription for a friend in in a country where Spotify is not normally available. I am in the UK. Will it work?

JasK

Casual Listener

342 Views

4 replies

0 likes

  • 342 Views
  • 4 replies
  • 0 likes

MY SUBSCRIPTION HAS VANISHED AND SO HAVE MY PLAYLISTS!!

Hello users! Yesterday I wanted to share a playlist on facebook for the first time. When I hit the share button it didn't come up on my facebook and my account then changed from Unlimited to Free. I also lost all my playlists! Am I still suscribed al...

Casual Listener

Hello users!  Yesterday I wanted to share a playlist on facebook for the first time. When I hit the share button it didn't come up on my facebook and my account then changed from Unlimited to F...

Peter__

Community Legend

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

premium

hi can i get premium to stop autoamatic at the end of the subscription ? please notify by mail about it. [Snip-Email(Privacy)-Peter]

Newbie

hi can i get premium to stop autoamatic at the end of the subscription ? please notify by mail about it. [Snip-Email(Privacy)-Peter]

Peter__

Community Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice per month since April

Dear Spotify Team, in jan,feb,march, april and may you charged me twice for spotify premium. need help resolving this issue! regards

Casual Listener

Dear Spotify Team,   in jan,feb,march, april and may you charged me twice for spotify premium. need help resolving this issue!     regards

uNbea7

Casual Listener

424 Views

2 replies

0 likes

  • 424 Views
  • 2 replies
  • 0 likes

No debit card and paypal not working

Hi there, my debit card got blocked yesterday because of debit card fraud now I am without a card and thus can't pay for my spotify premium. I tried using paypal instead but it won't work for some reason. Is there any way around this? I won't have my...

Regular

Hi there,   my debit card got blocked yesterday because of debit card fraud now I am without a card and thus can't pay for my spotify premium. I tried using paypal instead but it won't work ...

Peter__

Community Legend

1166 Views

2 replies

0 likes

  • 1166 Views
  • 2 replies
  • 0 likes