Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174160 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174160 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11520 Views
  • 6 replies
  • 11 likes
  • Security
  • 11520 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516749 Views
  • 986 replies
  • 113 likes
  • Account
  • 516749 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126219 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126219 Views
  • 74 replies
  • 12 likes

Solved!! Going on holiday...

I'm going away for 7 weeks and won't be taking a device that can play spotify with me. Is it possible to pause and take a 'holiday' from paying my Premium account subscription and reactivate it when I return, or do I have to cancel my subscription co...

  • Newbie
  • I'm going away for 7 weeks and won't be taking a device that can play spotify with me. Is it possible to pause and take a 'holiday' from paying my Premium account subscription and reactivate it when ...
  • Liam
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Problema con la cuenta móvil

Adquirí la cuenta premium hace unos días y entro a mi cuenta por la App y me dice que necesito tener cuenta premium para usarla, que pasa? Qué problema tiene?

  • Newbie
  • Adquirí la cuenta premium hace unos días y entro a mi cuenta por la App y me dice que necesito tener cuenta premium para usarla, que pasa? Qué problema tiene?
  • Taylor
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Real name showing despite not being connected to facebook

Hi, I have never connected my spotify account to facebook. Under Spotify/preferences I am not connected to facebook. Despite this, my real name is showing in spotify and not my username. Heck, I am not even registered with that name (changed last nam...

  • Casual Listener
  • Hi, I have never connected my spotify account to facebook. Under Spotify/preferences I am not connected to facebook. Despite this, my real name is showing in spotify and not my username. Heck, I am...
  • Greg
  • Roadie
  • 1771 Views
  • 4 replies
  • 1 likes
  • 1771 Views
  • 4 replies
  • 1 likes

Cancelled credit card replaced but premium not recognised on most devices

Hi I lost my cc and Spotify just bounced to Free. When I entered the new credit card, the first time around it hadn't been set up for international payments so I entered it again. Now premium works fine on my Mac but not on my Android or iOS devices....

  • Newbie
  • Hi I lost my cc and Spotify just bounced to Free. When I entered the new credit card, the first time around it hadn't been set up for international payments so I entered it again.    No...
  • Peter__
  • Community Legend
  • 722 Views
  • 3 replies
  • 0 likes
  • 722 Views
  • 3 replies
  • 0 likes

Can't log in and am not receiving password reset.

Hi, this is regarding my account "flurreh" Earlier this week when I tried to log in, spotify sed that my password was incorrect, I have never changed the password on my account and don't think I ever would do it.. I can't access the website but when ...

  • Newbie
  • Hi, this is regarding my account "flurreh"   Earlier this week when I tried to log in, spotify sed that my password was incorrect, I have never changed the password on my account and do...
  • Greg
  • Roadie
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

bands with the same name

i've been trying to contact spotify about a problem on 2 of my albums listing. there's a lot of new bands called "neon" and i can't promote a direct link to my discography because it's a huge mess. this is the link to all the Neon bands: Neonbut, in ...

  • Roadie
  • i've been trying to contact spotify about a problem on 2 of my albums listing. there's a lot of new bands called "neon" and i can't promote a direct link to my discography because it's a huge mess. ...
  • SteveBrammer
  • Community Legend
  • 1176 Views
  • 9 replies
  • 2 likes
  • 1176 Views
  • 9 replies
  • 2 likes

Manual password reset needed. No reset mail recieved.

Need password reset. I don't recieve any email even though it says i should. Have sent mail to support and recieved case ID back: 00716441. Have replied to the no-reply message.

  • Newbie
  • Need password reset. I don't recieve any email even though it says i should. Have sent mail to support and recieved case ID back: 00716441. Have replied to the no-reply message. 
  • Peter__
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Help

I am trying to log into my spotify account but can not remember my password. I can not access my playlists and am not happy paying for a service I am not receiving. I've already asked to reset my password and I have not received the email. NO its not...

  • Newbie
  • I am trying to log into my spotify account but can not remember my password. I can not access my playlists and am not happy paying for a service I am not receiving. I've already asked to reset my pas...
  • Peter__
  • Community Legend
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! Wrong Subscription Status

I've been using Spotify unlimited since 2011 and my account seems to have reverted to a free one. Had a look at my bank and I can see £4.99 to 'SPOTIFY SPOTIFY UNLIMI LONDON' going out on 07/05/2013 so I don't see how this can have happened. When I t...

  • Casual Listener
  • I've been using Spotify unlimited since 2011 and my account seems to have reverted to a free one. Had a look at my bank and I can see £4.99 to 'SPOTIFY SPOTIFY UNLIMI LONDON' going out on 07/05/...
  • RobAJ
  • Casual Listener
  • 527 Views
  • 3 replies
  • 0 likes
  • 527 Views
  • 3 replies
  • 0 likes

all playlists and starred title lost! Help!!

Hey guys! I have lost all my playlists and I will be very very thankful if you can help me get them back... I am really sure I don't have an original spotify account only the one connected with facebook. The posts above couldn't help me because I don...

  • Newbie
  • Hey guys! I have lost all my playlists and I will be very very thankful if you can help me get them back... I am really sure I don't have an original spotify account only the one connected ...
  • Adam
  • Roadie
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Reseting Password

I cant reset my password, when i do it, i don't get any Email... What can i do?? I am paying for Spotify, i dont want to do this longer and i cant reset my password (i am logging with FB, but i dont remember my Spotify password) and i cant reset it b...

  • Newbie
  • I cant reset my password, when i do it, i don't get any Email... What can i do?? I am paying for Spotify, i dont want to do this longer and i cant reset my password (i am logging with FB, but i dont ...
  • Adam
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Can't change payment info!

I am trying to change my payment info but I can't find the link in subscription!

  • Casual Listener
  • I am trying to change my payment info but I can't find the link in subscription!
  • Peter__
  • Community Legend
  • 8556 Views
  • 64 replies
  • 1 likes
  • 8556 Views
  • 64 replies
  • 1 likes

Solved!! Free time ending too soon?

Hey!I need help. I got yesterday time on spotify again (yey), but I noticed now that I only have 52mins left. There is no way I could have listened more than... 4 hours, maybe. Is it possible that it is bugged? *EDIT* If this is the wrong place, plea...

  • Casual Listener
  • Hey! I need help. I got yesterday time on spotify again (yey), but I noticed now that I only have 52mins left. There is no way I could have listened more than... 4 hours, maybe. Is it possible tha...
  • Peter__
  • Community Legend
  • 887 Views
  • 3 replies
  • 0 likes
  • 887 Views
  • 3 replies
  • 0 likes

Account Reset

Does anyone know how to reset my Spotify account on iOS? I have a folder that I cannot delete. Each time I try Spotify quits. The folder is named "New Music". I do not remember creating it and it has multiple old folders nested inside of it. These fo...

  • Casual Listener
  • Does anyone know how to reset my Spotify account on iOS? I have a folder that I cannot delete. Each time I try Spotify quits. The folder is named "New Music". I do not remember creating it and it has...
  • Peter__
  • Community Legend
  • 715 Views
  • 3 replies
  • 0 likes
  • 715 Views
  • 3 replies
  • 0 likes

I travelled overseas, came back and now spotify won't work

Hi, I have spotify premium, installed and based in the UK. All worked fine until I went to Abu Dhabi, where whenever I used my iPhone, my spotify said that only spotify premium users could use playlists and radio in that region. I figured it was just...

  • Newbie
  • Hi, I have spotify premium, installed and based in the UK. All worked fine until I went to Abu Dhabi, where whenever I used my iPhone, my spotify said that only spotify premium users could use playli...
  • mikemax
  • Casual Listener
  • 1367 Views
  • 12 replies
  • 0 likes
  • 1367 Views
  • 12 replies
  • 0 likes

Solved!! howto place link from spotify

hi, for the yaboroqe music project, we have put a song on spotify (paradise by Jah -yaboroqe) How can I put a link on my website ,which refers to the song on spotify? thanks for the feedback kubuss

  • Newbie
  • hi,   for the yaboroqe music project, we have put a song on spotify (paradise by Jah -yaboroqe)   How can I put a link on my website ,which refers to the song on spotify?   ...
  • Adam
  • Roadie
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Help

My spotify money didn't come out and I can now not listen to spotify on my phone. I have the money in my account now what do I need to do to get it up and running?

  • Newbie
  • My spotify money didn't come out and I can now not listen to spotify on my phone. I have the money in my account now what do I need to do to get it up and running?
  • Taylor
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Logout

Hello,I think I forgott to log out from some friends phones and they are now using my account.Can you please logout all active users?Thanks

  • Casual Listener
  • Hello, I think I forgott to log out from some friends phones and they are now using my account. Can you please logout all active users? Thanks
  • Taylor
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Premium issue

I'm having the same issue. I have an iPhone 4.. If I delete my app and reinstall won't I lose my playlists?

  • Newbie
  • I'm having the same issue. I have an iPhone 4.. If I delete my app and reinstall won't I lose my playlists?
  • Taylor
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

My premium account has been hacked

Hi there, Only a short while ago I could not log into my Spotify account using the login; only via my facebook. The email address has been changed aswell as the password so I cannot reset it or talk to customer services. Please help!

  • Newbie
  • Hi there,   Only a short while ago I could not log into my Spotify account using the login; only via my facebook. The email address has been changed aswell as the password so I cannot rese...
  • Taylor
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes