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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • saarth
  • Newbie
  • 263979 Views
  • 790 replies
  • 81 likes
  • Account
  • 263979 Views
  • 790 replies
  • 81 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1129228 Views
  • 118 replies
  • 106 likes
  • Account
  • 1129228 Views
  • 118 replies
  • 106 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 72115 Views
  • 63 replies
  • 8 likes
  • Account
    Login
    Premium
  • 72115 Views
  • 63 replies
  • 8 likes

Log in issues & password reset is not working

PlanFreeCountry United States of America My Question or Issue My dad was trying to launch his spotify app on our Samsung TV, however the app opened on the log in page. This is bizarre because my dad was supposed to be automatically logged into his ac...

  • Casual Listener
  • Plan Free Country  United States of America  My Question or Issue  My dad was trying to launch his spotify app on our Samsung TV, however the app opened on the log in page. This i...
  • Maxim
  • Spotify Star
  • 438 Views
  • 3 replies
  • 0 likes
  • Account
  • 438 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lots of music i never heard in "Heavy Rotation", "Recently played"

PlanPremium FamilyCountry GermanyDeviceHuawei P10 lite and PCOperating SystemAndroid 8.0 and Windows Since some time, I see lots of music in "Heavy Rotation" amd "Recently" that I never listened to. Spotify startet on my phone with music I don't know...

  • Music Fan
  • Plan Premium Family Country  Germany Device Huawei P10 lite and PC Operating System Android 8.0 and Windows   Since some time, I see lots of music in "Heavy Rotation" amd "Recently...
  • KettleBlack
  • Music Fan
  • 1678 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
  • 1678 Views
  • 6 replies
  • 0 likes

Trouble with Available Devices

When I open Spotify in same time on my device and my OS and same account, Doesn't show my devices. I hope you help me.PlanPremiumCountry TurkeyDeviceGalaxy J7 ProOperating System Windows 10

  • Regular
  • When I open Spotify in same time on my device and my OS and same account, Doesn't show my devices. I hope you help me. Plan Premium Country  Turkey Device Galaxy J7 Pro Operating System ...
  • Neonis
  • Casual Listener
  • 335 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 335 Views
  • 4 replies
  • 0 likes

My username is random set of characters

So I recently signed up for Spotify through the Android app, and Set my username as "Dark" but for some reason my username now is just a random string of letters and numbers and itsi really frustrating, and no, I didn't sign up through Facebook like ...

  • Newbie
  • So I recently signed up for Spotify through the Android app, and Set my username as "Dark" but for some reason my username now is just a random string of letters and numbers and itsi really frustrati...
  • osornios
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Location other than Country

I see a lot of discussion here about changing your "country" location. That's easy - my issue is that I am getting adverts from other states - including government adverts from other state governments.I live in the Australian state of Victoria but i ...

  • Newbie
  •     I see a lot of discussion here about changing your "country" location. That's easy - my issue is that I am getting adverts from other states - including government adverts from other ...
  • osornios
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Free
  • 178 Views
  • 1 replies
  • 0 likes

Spotify Family: multiple users wanting to listen on a central media device

Hi,I'm writing from the Netherlands. I'm using Spotify premium and am in a family group. What I/we'd like to accomplish is this: We have a dedicated device (windows laptop) we use for playing audio/video. It'd be a lot faster if we were all able to s...

  • Casual Listener
  • Hi, I'm writing from the Netherlands. I'm using Spotify premium and am in a family group. What I/we'd like to accomplish is this: We have a dedicated device (windows laptop) we use for playing audio...
  • GeneralAsskick
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • Account
  • 277 Views
  • 2 replies
  • 0 likes

Spotify premium on an unknown account

PlanPremiumCountryPoland DeviceLg flex 2Operating SystemAndroid My Question or Issue I accidentally purchased a premium account on an account that I do not have access to. I do not know the login, password or email to this account. Every month I get ...

  • Newbie
  • Plan Premium Country Poland   Device Lg flex 2 Operating System Android   My Question or Issue  I accidentally purchased a premium account on an account that I do not have a...
  • Bittencourt
  • Spotify Star
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! [Music distribution] change music distributor

PlanPremiumCountryITALY My Question or IssueHI, I realeased a song with a distributor but now I want to change music distributor cause I'm going to release an album soon and I don't like my current one. The problem is that the song I realeased is goi...

  • Newbie
  • Plan Premium Country ITALY   My Question or Issue HI, I realeased a song with a distributor but now I want to change music distributor cause I'm going to release an album soon and I don't ...
  • Maxim
  • Spotify Star
  • 652 Views
  • 1 replies
  • 0 likes
  • Account
  • 652 Views
  • 1 replies
  • 0 likes

Facebook account, double charging, & deleting subscription

After realising that I was being charged twice the Spotify monthly fees, I wanted to cancel all open premium subscriptions.I deactivated the premium account from the spotify website and I also checked my facebook and deactived my spotify account unde...

  • Newbie
  • After realising that I was being charged twice the Spotify monthly fees, I wanted to cancel all open premium subscriptions. I deactivated the premium account from the spotify website and&n...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Family account members problems

PlanFamily (since day 1 that was offered)Country GermanyDevice(iPhone,iPad, MacBooks, iMac)Operating System(latest versions as of Jan20th2019) My Question or Issue I run a family plan with 4 invited members.All received emails to check if the account...

  • Casual Listener
  • Plan Family (since day 1 that was offered) Country  Germany Device (iPhone,iPad, MacBooks, iMac) Operating System (latest versions as of Jan20th2019)     My Question or Issue...
  • ralfz
  • Casual Listener
  • 338 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 338 Views
  • 2 replies
  • 0 likes

Name bunch of numbers, Spotify email didnt chance even tho facebook mail did

Hello!Since around half a year my Spotify name is just an buch of numbers, my profice picture is gone aswell and my email didnt change. I created my Spotify Account through Facebook, since than i changed my Facebook mail - the Spotify Mail didnt chan...

  • Newbie
  • Hello! Since around half a year my Spotify name is just an buch of numbers, my profice picture is gone aswell and my email didnt change. I created my Spotify Account through Facebook, since than i c...
  • Maxim
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Account
  • 375 Views
  • 1 replies
  • 0 likes

Re: January 18, 2019 : new albums worth a listen

My account is still being hacked. There is a great deal of international music that I never listened to and I can no longer change my password. And I found that I have 2 different spotify icons on my phone. Is this normal?

  • Newbie
  • My account is still being hacked. There is a great deal of international music that I never listened to and I can no longer change my password. And I found that I have 2 different spotify icons on my...
  • Maxim
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Signature help

Can someone of proper authority remove my forum signature... since I can no longer access these settings.

  • Songwriter
  • Can someone of proper authority remove my forum signature... since I can no longer access these settings.
  • miles_153
  • Songwriter
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Get Premium" - When I got the Premium For Family plan

PlanPremium For FamilyCountryDKDeviceSony Xperia XZOperating SystemAndroidMy Question or Issue Hello, I am in the Premium For Family plan, but whenever I am heading over to a specific artist, and tries to shuffle the tracks, then it won't let me.The ...

  • Casual Listener
  • Plan Premium For Family Country DK Device Sony Xperia XZ Operating System Android My Question or Issue  Hello, I am in the Premium For Family plan, but whenever I am heading over to a s...
  • alexthedane98
  • Casual Listener
  • 433 Views
  • 6 replies
  • 0 likes
  • Account
    Subscription
  • 433 Views
  • 6 replies
  • 0 likes

Superuser Contribution Benutzername/Passwort falsch, obwohl alles richtig ist

Hallo liebe Community,seit einigen Tagen kann ich mich nicht mehr bei Spotify einloggen, weder im WebPlayer, noch in der App. Beim ersten Mal kam die Fehlermeldung, dass Benutzername oder Passwort falsch seien. Bei allen darauffolgenden Versuchen rea...

  • Casual Listener
  • Hallo liebe Community, seit einigen Tagen kann ich mich nicht mehr bei Spotify einloggen, weder im WebPlayer, noch in der App. Beim ersten Mal kam die Fehlermeldung, dass Benutzername oder Passwort ...
  • Peter
  • Spotify Legend
  • 10312 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 10312 Views
  • 3 replies
  • 0 likes

I cant log into or recover my account

I have a spotify account linked to playstation, I havent used it in a while but when i went back to listen to it today it told me i had to sign in which I tried and failed to do. I looked at my email account which had a request from spotify sent on d...

  • Visitor
  • I have a spotify account linked to playstation, I havent used it in a while but when i went back to listen to it today it told me i had to sign in which I tried and failed to do. I looked at my email...
  • Maxim
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost playlists after resetting my password

I've never used Spotify community before so I hope this is the right medium for my issue. If not, my apoligizes.I've had Spotify for many years with basically two relatively large playlists. I'm a frequent user except over the holidays took a break f...

  • Casual Listener
  • I've never used Spotify community before so I hope this is the right medium for my issue. If not, my apoligizes. I've had Spotify for many years with basically two relatively large playlists. I'm ...
  • Peter
  • Spotify Legend
  • 1093 Views
  • 3 replies
  • 0 likes
  • 1093 Views
  • 3 replies
  • 0 likes

Streaming to multiple Chromecast devices not working anymore

Since about 2 weeks I cannot simultaneously stream Spotify from my phone (iPhone 7) to my Chromecast devices (Chromecast Audio and a JBL Playlist 150) anymore. This has worked flawlessly for at least a year. Whenever I cannot a single device it works...

  • Casual Listener
  • Since about 2 weeks I cannot simultaneously stream Spotify from my phone (iPhone 7) to my Chromecast devices (Chromecast Audio and a JBL Playlist 150) anymore. This has worked flawlessly for at least...
  • skilef
  • Casual Listener
  • 982 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 982 Views
  • 2 replies
  • 0 likes

Cannot log into account

Today i was logged out of my account (username: jamsteri_official) and i cannot log back in, i can't remember my email or my password. My accout was previously connected to my Facebook account but not anymore, i can find my account in my AppData fold...

5997b94bbc5b91e9f46800afef32899a.png
  • Newbie
  •   Today i was logged out of my account (username: jamsteri_official) and i cannot log back in, i can't remember my email or my password. My accout was previously connected to my Facebook accoun...
  • Jose_M
  • Spotify Star
  • 445 Views
  • 1 replies
  • 1 likes
  • Account
    Login
  • 445 Views
  • 1 replies
  • 1 likes