Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 168329 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 168329 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11270 Views
  • 6 replies
  • 11 likes
  • Security
  • 11270 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514648 Views
  • 986 replies
  • 112 likes
  • Account
  • 514648 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125804 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125804 Views
  • 74 replies
  • 12 likes

Superuser Contribution Not able to log in spotify

I am not able to log in Spotify recently, and the log in page shows “something went wrong, pls try again later” but I'v changed my password for few times already, would you pls check and fix for me, thank you. My device: IPhone 7plusMy country: Hongk...

  • Casual Listener
  • I am not able to log in Spotify recently, and the log in page shows “something went wrong, pls try again later” but I'v changed my password for few times already, would you pls check and fix for me, ...
  • Petya
  • Community Legend
  • 1332 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 1332 Views
  • 3 replies
  • 0 likes

3 months free

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have signed up for Premium, but i havent had the 3 months free?

  • Visitor
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have signed up...
  • Emilia_8
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with credit card

Every month I see a bill for SpotifyIL on my credit card, but I don't know for which account the payment is. How do I find out the account details for which I am paying?

  • Visitor
  • Every month I see a bill for SpotifyIL on my credit card, but I don't know for which account the payment is. How do I find out the account details for which I am paying? 
  • Petya
  • Community Legend
  • 514 Views
  • 2 replies
  • 0 likes
  • Account
  • 514 Views
  • 2 replies
  • 0 likes

Superuser Contribution Didn’t have the free three months

PlanPremiumCountryCanada,Quebec Device(iPhone 6Operating System(iOS 12.4.3 My Question or IssueI didn’t have my free three months , it’s been tow facturation now and non of the payment gotten refund like your saying on the website?

  • Casual Listener
  • Plan Premium Country Canada,Quebec  Device (iPhone 6 Operating System (iOS 12.4.3   My Question or Issue I didn’t have my free three months , it’s been tow facturation now and non...
  • Petya
  • Community Legend
  • 559 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 559 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can I choose my username if I delete my premium account and resignup? (no facebook)

PlanPremiumCountryUSADeviceLaptop, carOperating SystemWindows 10 My Question or IssueIf I quit my current spotify service and then resignup for a new account, can I choose a username that isn't some random number? I do not have a facebook account.

  • Casual Listener
  • Plan Premium Country USA Device Laptop, car Operating System Windows 10   My Question or Issue If I quit my current spotify service and then resignup for a new account, can I choose a ...
  • Mario
  • Spotify Legend
  • 601 Views
  • 3 replies
  • 1 likes
  • Account
  • 601 Views
  • 3 replies
  • 1 likes

Stefan

I´m a 52 year old early - retired guy and I want to listen to Spotify as a Premium consumer. Is it possible to to pay my Premium account as a student do this ?In my opinion , me , as a early retired man , I´ve eveb less money as a student, who often ...

  • Visitor
  •   I´m a 52 year old early - retired guy and I want to listen to Spotify as a Premium consumer. Is it possible to to pay my Premium account as a student do this ? In my opinion , me , as a&nb...
  • OneByBoo
  • Roadie
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 386 Views
  • 1 replies
  • 0 likes

Wi-Fi devices won't stop autoconnecting

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueApparently there is a device titled "Living Room Speaker" that keeps attaching to my Spotify ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Apparen...
  • OneByBoo
  • Roadie
  • 840 Views
  • 3 replies
  • 0 likes
  • Security
  • 840 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why did my username change?

PlanFreeCountryCanada DeviceChromebook (using the Android app)Operating SystemChrome OSMy Question or Issue My username changed...From 'Dominick' it changed to this:I made my username 'Dominick' I don't know why it is this.. Can someone help me? Also...

Screenshot 2018-11-28 at 5.56.39 PM.png Screenshot 2018-11-28 at 6.04.03 PM.png
  • Casual Listener
  • Plan Free Country Canada  Device Chromebook (using the Android app) Operating System Chrome OS My Question or Issue  My username changed... From 'Dominick' it changed to this: ...
  • Just_A_Biscuit
  • Casual Listener
  • 33710 Views
  • 6 replies
  • 0 likes
  • Account
  • 33710 Views
  • 6 replies
  • 0 likes

SOMEONE USING MY ACCOUNT

PlanPremiumCountryUnited States Device(iPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei have changed the email on my account, the password 2 times, and logged out everywhere 6 times now and somehow someone i DO N...

  • Visitor
  • Plan Premium Country United States  Device (iPhone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i have changed the email on my account, ...
  • Emilia_8
  • Community Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 654 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't sign in using email and password, but can use username (string of random numbers)?

PlanPremiumCountry DeviceiPhone XR, Windows Desktop/Web PlayerOperating SystemiOS 13.3, Windows 10 My Question or IssueI am unable to log in to Spotify using the email address associated with my Spotify account, on iOS, the web player, or the Desktop...

  • Casual Listener
  • Plan Premium Country   Device iPhone XR, Windows Desktop/Web Player Operating System iOS 13.3, Windows 10   My Question or Issue I am unable to log in to Spotify using the email a...
  • mkhyde95
  • Casual Listener
  • 4197 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 4197 Views
  • 3 replies
  • 0 likes

Superuser Contribution Artist having trouble looking for followers who have followed my artist page!

I am currently a verified Spotify artist with about 30 followers now! I also have my own personal Spotify premium account, using the same email address! Both however seem be sharing different follower numbers! How am I able to correct this?

  • Casual Listener
  • I am currently a verified Spotify artist with about 30 followers now!   I also have my own personal Spotify premium account, using the same email address!   Both however seem be shar...
  • Mario
  • Spotify Legend
  • 495 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 495 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution New mac book – second account since login. Only need one! Playlists missing...

Hey there!I just started working on my new mack book air (all back-up went well) and then logged into spotify. My problem is: I have a second account now, consisting of numbers. It shows my "recently played" history, but all my playlist are gone and ...

  • Casual Listener
  • Hey there! I just started working on my new mack book air (all back-up went well) and then logged into spotify.    My problem is: I have a second account now, consisting of numbers. It...
  • Mario
  • Spotify Legend
  • 701 Views
  • 4 replies
  • 0 likes
  • Account
  • 701 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't login via Spotify App on Mac - error message 7

Trying to login on the mac desktop app & can't. Have tried facebook login & username/password login, both not working. If I use my username & password, once you press enter it sort of freezes & won't login but won't deny your password either. If I us...

  • Casual Listener
  • Trying to login on the mac desktop app & can't. Have tried facebook login & username/password login, both not working. If I use my username & password, once you press enter it sort of fre...
  • Peter
  • Spotify Legend
  • 927 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
  • 927 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't get family premium!

PlanPremium Family / Premium PersonalCountryNew ZealandDevice(iPhone X, PC, iPad, Android phone)Operating System(iOS 10, Android , Windows 10.) My Question or IssueTrying to get family premium. Accidentally set it up on wrong account. Immediately can...

  • Visitor
  • Plan Premium Family / Premium Personal Country New Zealand Device (iPhone X, PC, iPad, Android phone) Operating System (iOS 10, Android , Windows 10.)   My Question or Issue Trying to ...
  • Mario
  • Spotify Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 347 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Making a New Account Not Working

I just upgraded my account to the Family plan and I sent an invite to my husband. He decided to delete his old account (he hated the name) and make a fresh one. When he follows the link in the invitation email it says to sign up with Spotify. Well wh...

  • Newbie
  • I just upgraded my account to the Family plan and I sent an invite to my husband. He decided to delete his old account (he hated the name) and make a fresh one.    When he follows the lin...
  • Mario
  • Spotify Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution web player chrome/wrong playlists/ error

PlanFreeCountryukDeviceGalaxy s10, 2013 Mac laptopOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi guysToday i noticed that whenever i tried to play any of my spotify songs i kept getting reverted to a song ive never hea...

  • Casual Listener
  • Plan Free Country uk Device Galaxy s10, 2013 Mac laptop Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi guys Today i noticed that whenever i tr...
  • Ivan
  • Spotify Legend
  • 434 Views
  • 3 replies
  • 0 likes
  • Account
  • 434 Views
  • 3 replies
  • 0 likes

Superuser Contribution I'm trying to sign up for premium but it won't let me...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Petya
  • Community Legend
  • 417 Views
  • 3 replies
  • 0 likes
  • Premium
  • 417 Views
  • 3 replies
  • 0 likes

Superuser Contribution Webplayer keeps logging me out directly after logging in

PlanPremium CountryGermany Operating SystemAndroid, Windows 8.1, Windows 10 My Question or IssueOn my mobile device (Android) everything works fine.At home I also use the webplayer on Windows 8.1. Works great.But on my second pc (Windows 10, Firefox)...

  • Visitor
  • Plan Premium   Country Germany   Operating System Android, Windows 8.1, Windows 10   My Question or Issue On my mobile device (Android) everything works fine. At home I also...
  • Mario
  • Spotify Legend
  • 603 Views
  • 1 replies
  • 0 likes
  • Login
  • 603 Views
  • 1 replies
  • 0 likes

Cannot connect on the IoS App

I have a premium Account.I cannot connect on the Ios App even though i'm using the right email and password.I've done the password resset process. Still not working. Tks for the help.

  • Visitor
  • I have a premium Account. I cannot connect on the Ios App even though i'm using the right email and password. I've done the password resset process. Still not working.   Tks for the help. ...
  • OneByBoo
  • Roadie
  • 366 Views
  • 1 replies
  • 0 likes
  • Account
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution DISCONNECT SPOTIFY WITH PLAYSTATION NETWORKACCOUNT

PlanPremiumCountryNerherlandsDevice(Samsung Galaxy 8,Operating SystemAndroid My Question or IssueWANT MY SPOTIFY PREMIUM ACC CONNECTED TO MY ACCOUNT AND IT SAYS THE WHOLETIME ITS CONNECTED TO ANOTHER ACCOUNT BUT I AND THE SERVICE EMPLOYESS OF PLAYSTA...

  • Casual Listener
  • Plan Premium Country Nerherlands Device (Samsung Galaxy 8, Operating System Android   My Question or Issue WANT MY SPOTIFY PREMIUM ACC CONNECTED TO MY ACCOUNT AND IT SAYS THE WHOLETIME...
  • Ivan
  • Spotify Legend
  • 592 Views
  • 1 replies
  • 0 likes
  • Account
  • 592 Views
  • 1 replies
  • 0 likes