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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 153870 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 153870 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10497 Views
  • 3 replies
  • 9 likes
  • Security
  • 10497 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505140 Views
  • 985 replies
  • 112 likes
  • Account
  • 505140 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124218 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124218 Views
  • 74 replies
  • 12 likes

Solved!! Removed my Facebook profile, now I want to upgrade to Spotify Premium. Will it re-activate my FB?

As the title suggests, I have removed my Facebook but I want to upgrade my Spotify that was linked to my FB page. How do I do this?

  • Casual Listener
  • As the title suggests, I have removed my Facebook but I want to upgrade my Spotify that was linked to my FB page. How do I do this?
  • Leejin
  • Casual Listener
  • 1112 Views
  • 2 replies
  • 0 likes
  • 1112 Views
  • 2 replies
  • 0 likes

Downloading Music

I know I read prior to signing up for Premium that if you were a premium member you could download songs. I want to download them and listen to them on my iPhone 5. I generally use this service on my work PC while at my desk. But I would like to abil...

  • Newbie
  • I know I read prior to signing up for Premium that if you were a premium member you could download songs.  I want to download them and listen to them on my iPhone 5.  I generally use this s...
  • Sam
  • Spotify
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Says I am not available for the Premium Tiral

I had difficulties with my carrier (Sprint) sending the text to my phone. I sent multiple texts and Sprint delelted the feature that was blocking the text from being sent. Now, when I click "Get Premium" -- I am not able to have the trial as it says ...

  • Casual Listener
  • I had difficulties with my carrier (Sprint) sending the text to my phone. I sent multiple texts and Sprint delelted the feature that was blocking the text from being sent. Now, when I click "Get Prem...
  • Kogadin
  • Regular
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

PLEASE HELP ME!

one of my playlists disappeared this morning and it was my biggest playlist (3000 titles) and I didn't delete it. anything I can do? Thanks in advance

  • Newbie
  • one of my playlists disappeared this morning and it was my biggest playlist (3000 titles) and I didn't delete it.  anything I can do?  Thanks in advance
  • Peter__
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Deactivated Facebook, lost my Premium account.

Over the weekend I deactived my Facebook account - I did not realise at the time that Spotify is intrinsically linked to Facebook. I have reactivated now, however I seem to no longer be a Premium member (my payments for Premium are all current). Plea...

  • Visitor
  • Over the weekend I deactived my Facebook account - I did not realise at the time that Spotify is intrinsically linked to Facebook.  I have reactivated now, however I seem to no longer be a Premi...
  • user-removed
  • Not applicable
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Solved!! I did not recieve my free trial

Hello, I signed up for your free premium trial, but instead of recieving a free month money has been withdrawn from my account for the premium membership, how come?

  • Casual Listener
  • Hello,   I signed up for your free premium trial, but instead of recieving a free month money has been withdrawn from my account for the premium membership, how come?
  • zekuta
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • 310 Views
  • 2 replies
  • 0 likes

Some one is using my Spotify

Someone is using it all the time so I cant use it because it keeps pausing. Please help me log out all devices.Jocke

  • Casual Listener
  • Someone is using it all the time so I cant use it because it keeps pausing. Please help me log out all devices. Jocke
  • trashwang
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Solved!! account says free but i pay for premium

I used the free trial of spotify premium for a month but it recently ran out and I was going to pay for it however, it still says I am using the free one. I still have ads and I can't listen on my phone, and I also can't cancel my subscription. What ...

  • Newbie
  • I used the free trial of spotify premium for a month but it recently ran out and I was going to pay for it however, it still says I am using the free one. I still have ads and I can't listen on my ph...
  • Peter__
  • Community Legend
  • 683 Views
  • 1 replies
  • 0 likes
  • 683 Views
  • 1 replies
  • 0 likes

Observations on lack of "family" packages or support

Hi, Just started using Spotify and so far I'm fairly impressed. I've signed up with an account to use for me and my wife, and we're giving Premium a try. After testing though it seems that I can't be listening to one thing in one room, and her to som...

  • Newbie
  • Hi,   Just started using Spotify and so far I'm fairly impressed. I've signed up with an account to use for me and my wife, and we're giving Premium a try. After testing though it seems that...
  • Peter__
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

pay for premium but my account says I still have spotify free

I have payed for spotify premium for several months now but my account information says I still have the free version. I cant listen offline and I still get ads. What to do?

  • Newbie
  • I have payed for spotify premium for several months now but my account information says I still have the free version. I cant listen offline and I still get ads. What to do?
  • Peter__
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

My spotifyaccount has switch from a premium to a free and was only connected to my facebook

Its more. without any username or password of its own. My old spotifyaccount has connected to my facebookaccount and switched from a free to a premiumaccount so now there is no way of accessing the new account. Simply put. The old account with spotif...

  • Newbie
  • Its more.  without any username or password of its own.   My old spotifyaccount  has connected to my facebookaccount and switched from a free to a premiumaccount so now there ...
  • Peter__
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Can't login to my account

Since yesterday I'm not able to login to my premium account. I already changed my passwords of both my spotify and Facebook account and it still refuses me. On the website I can log in, but my username is suddenly changed into a strange number. Also ...

  • Newbie
  • Since yesterday I'm not able to login to my premium account. I already changed my passwords of both my spotify and Facebook account and it still refuses me. On the website I can log in, but my userna...
  • Peter__
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

samma kort 2 konto hur ?

hej jag ska ha en till konto  på samma kort hur gör jag ?    

  • Casual Listener
  • hej jag ska ha en till konto  på samma kort hur gör jag ?    
  • Peter__
  • Community Legend
  • 509 Views
  • 7 replies
  • 0 likes
  • 509 Views
  • 7 replies
  • 0 likes

Someone is logging into my spotify account

Hello. Yesterday I had trouble with my spotify account due to someone constantly logging into my account. I change my password and after 10 mins it stopped. I just logged into my spotify account on my home PC and the same problem starts again. I have...

  • Casual Listener
  • Hello.   Yesterday I had trouble with my spotify account due to someone constantly logging into my account. I change my password and after 10 mins it stopped. I just logged into my spotify a...
  • Everdean
  • Casual Listener
  • 436 Views
  • 2 replies
  • 0 likes
  • 436 Views
  • 2 replies
  • 0 likes

How to switch to Ordinary Spotify User

Hi, I registered to Spotify with my Facebook-Login. How can I switch to login with a spotify user.

  • Visitor
  • Hi, I registered to Spotify with my Facebook-Login. How can I switch to login with a spotify user.
  • Adam
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Does using Soundrop count towards the 10 hour limit?

If it does, I will use the web version, but I would prefer the spotify version as it let's you preview. Although the web version doesn't have ads but then it does play a dodgy kareoke video version of the song sometimes

  • Casual Listener
  • If it does, I will use the web version, but I would prefer the spotify version as it let's you preview.  Although the web version doesn't have ads but then it does play a dodgy kareoke video ver...
  • Peter__
  • Community Legend
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

Solved!! Subscribing to Spotify Through Mobile Phone Provider

I have been a Spotify subscriber for about a year now, and in general I like it very much. Now I've just discovered that my mobile phone provider offers to subscribe to Spotify through them, with the result that all Spotify data transfer won't be cou...

  • Gig Goer
  • I have been a Spotify subscriber for about a year now, and in general I like it very much. Now I've just discovered that my mobile phone provider offers to subscribe to Spotify through them, with the...
  • world-in-union
  • Gig Goer
  • 636 Views
  • 2 replies
  • 0 likes
  • 636 Views
  • 2 replies
  • 0 likes

Solved!! Ireland doesn’t have area codes

Spotify insists on entering an area code for payment. But Ireland doesn’t have any area codes. Please help.

Screen Shot 2013-05-07 at 10.07.05.png
  • Newbie
  • Spotify insists on entering an area code for payment. But Ireland doesn’t have any area codes. Please help.   
  • Adam
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Spotify stops

Hi. I got this unlimited version and after about 15 minutes I have to restart spotify again. What's wrong? Spotify use to work perfectly after last update.

  • Casual Listener
  • Hi. I got this unlimited version and after about 15 minutes I have to restart spotify again. What's wrong? Spotify use to work perfectly after last update.
  • Peter__
  • Community Legend
  • 555 Views
  • 5 replies
  • 0 likes
  • 555 Views
  • 5 replies
  • 0 likes

Premium account has been hacked

Hi, It looks like my account has been hacked, I was unable to login but when I used Facebook to sign in, I saw that the mailaddress has been changed and the password too, so I can't reset it to a new password and my own e-mail. Also, he/she has repla...

  • Casual Listener
  • Hi,   It looks like my account has been hacked, I was unable to login but when I used Facebook to sign in, I saw that the mailaddress has been changed and the password too, so I can't reset ...
  • Wazamaza
  • Casual Listener
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes