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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81660 Views

9 replies

2 likes

Account
Login
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  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

657016 Views

13 replies

4 likes

Account
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  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738162 Views

18 replies

29 likes

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  • 18 replies
  • 29 likes

The Cure - Pictures of you (broken link to live track)

Hi Spotify, I noticed that you don't have the original studio performance of Pictures of you, by The Cure, and instead there is abroken link to the live track instead? Why is this? Now common logic would suggest that if most of the album is available...

Gig Goer

Hi Spotify,   I noticed that you don't have the original studio performance of     Pictures of you, by The Cure, and instead there is a broken link to the live track inste...

Peter__

Community Legend

484 Views

3 replies

0 likes

  • 484 Views
  • 3 replies
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cannot get a new account

I tried to help my buddy at work setup a new spotify account and every name we chose to register with said it was taken. I know some of the combinations we used cannot be used by anyone. No matter what we picked it said taken, even when we used combi...

Casual Listener

I tried to help my buddy at work setup a new spotify account and every name we chose to register with said it was taken.  I know some of the combinations we used cannot be used by anyone.  ...

Stupify

Community Legend

922 Views

7 replies

0 likes

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  • 7 replies
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Solved!! Hidden tracks on playlists

Hi, I have this playlist with 20 tracks, but it states it should have 21 tracks. On Spotify I really see 20 tracks, but I embedded a widget of the playlist on my blog. And the widget does show a 21st track. It's a track that was deleted months ago, s...

Music Fan

Hi,   I have this playlist with 20 tracks, but it states it should have 21 tracks. On Spotify I really see 20 tracks, but I embedded a widget of the playlist on my blog. And the widget does sh...

jinnah_mushier

Music Fan

11845 Views

6 replies

0 likes

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  • 6 replies
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New email

Hi i have just upgraded to Premium and noticed that my email adress registered with the site is one that I nolonger have access to (previous job). I cannot change the address from the account settings as I cannot remember the password for my account ...

Newbie

Hi i have just upgraded to Premium and noticed that my email adress registered with the site is one that I nolonger have access to (previous job). I cannot change the address from the account setting...

Peter__

Community Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
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Solved!! Songs for the Deaf by Queens of the Stone Age doesn't show

Hi, i have a premium subscription. When I search for Queens of the Stone Age, the 2002 album Songs for the Deaf doesn't show up, whereas previous and later albums do. Can anyone help me with this? RegardsBart

Visitor

Hi,   i have a premium subscription. When I search for Queens of the Stone Age, the 2002 album Songs for the Deaf doesn't show up, whereas previous and later albums do.   Can anyone hel...

hellodracon

Casual Listener

2441 Views

13 replies

0 likes

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  • 13 replies
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Facebook wont link with new account

I had an old account I think I had created with a facebook account. But now I've created a second account which I want to use as my main one. However, I've tried disconnecting facebook in the old account. And deleting the spotify app in facebook and ...

Casual Listener

I had an old account I think I had created with a facebook account. But now I've created a second account which I want to use as my main one. However, I've tried disconnecting facebook in the old acc...

Peter__

Community Legend

526 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Solved!! Can't Connect with Facebook

When I try to attach my Facebook account to my Spotify account, I get the following message: "Connect to Facebook Sorry there has been a temporary error, please try again later." On Facebook, when I go to App Settings -> Spotify -> Edit, I get this e...

Casual Listener

When I try to attach my Facebook account to my Spotify account, I get the following message:   "Connect to Facebook   Sorry there has been a temporary error, please try again later." &...

Stu85

Newbie

22532 Views

63 replies

13 likes

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  • 63 replies
  • 13 likes

Two people having two different collections for the same artist?

So, I'm not sure if this is the best place to put this. My friend has a spotify free account, and I have a premium account, and there's an artist called Placebo that he wants me to get more into. However, I only have one album by them on my spotify a...

Regular

So, I'm not sure if this is the best place to put this. My friend has a spotify free account, and I have a premium account, and there's an artist called Placebo that he wants me to get more into. How...

mikebush

Casual Listener

447 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Link to Public Profile Not Working

I'm having trouble sending a link to my public profile page. A user with a working page: http://open.spotify.com/user/nayrb7 My user page: http://open.spotify.com/user/jrpeterson01 When I view my page I get a message saying "Sorry, this cotent is una...

Casual Listener

I'm having trouble sending a link to my public profile page.   A user with a working page: http://open.spotify.com/user/nayrb7   My user page: http://open.spotify.com/user/jrp...

Peter__

Community Legend

1187 Views

3 replies

0 likes

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Trail Premium 30 days doesn't work

I just activated an account and added the Premium Trail. After submitting my payment info I got a confirmation for an 48 hrs trail in stead of 30 days. Any way to restore the initial 30 days?

Newbie

I just activated an account and added the Premium Trail. After submitting my payment info I got a confirmation for an 48 hrs trail in stead of 30 days. Any way to restore the initial 30 days?

elgrimaldo

Newbie

315 Views

2 replies

0 likes

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  • 2 replies
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I am going to get rid of spotify if I can not get help

I have written a post in teh Android (forum) section, do I need to unistall spotify from both my pc and Android now? Because it does not work, will not let me log in to either now. I have not been able to listen to spotify on my phone for a week now....

Music Fan

I have written a post in teh Android (forum) section, do I need to unistall spotify from both my pc and Android now? Because it does not work, will not let me log in to either now. I have not been ab...

Peter__

Community Legend

1145 Views

12 replies

0 likes

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iphone taken

my iphone was taken and i left my downloads open for playing I want to wipe clean all content, please wipe clean or reset my device to stop my content on the iphone available to theives. signed, stephen arnold hisbasa2001@yahoo.com

Casual Listener

my iphone was taken and i left my downloads open for playing I want to wipe clean all content, please wipe clean or reset my device to stop my content on the iphone available to theives. signed,...

David

Spotify Legend

217 Views

1 replies

0 likes

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  • 1 replies
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Receipt for order 174598139015

I bought a 12-month subscripton from eBay, and the seller activitated it my account. It WORKS, but the receipt shows ONE month, not 12. He claims it was indeed 12, but this is fishy. Can you verify if it is one or 12 months for the subscription?

Newbie

I bought a 12-month subscripton from eBay, and the seller activitated it my account. It WORKS, but the receipt shows ONE month, not 12. He claims it was indeed 12, but this is fishy. Can you verify i...

Sam

Spotify

273 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Cannot Access Account - ASAP Help

I cannot access my account now & i am a premium member. I deleted my FB & e-mail address that is tied to this account. Please assist.

Visitor

I cannot access my account now & i am a premium member. I deleted my FB & e-mail address that is tied to this account.   Please assist.

Peter__

Community Legend

270 Views

3 replies

0 likes

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  • 3 replies
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4.99/ month. Just signed up. What am I paying for ?

Please explain what 4.99 / month gives me. Downloaded app on both iPhone & iPad & just signed up for 4.99/month . Can't seem to play anything without being a premium subscriber & can't see how I cancel . Really frustrated. Money was instantly taken f...

Regular

Please explain what 4.99 / month gives me. Downloaded app on both iPhone & iPad & just signed up for 4.99/month . Can't seem to play anything without being a premium subscriber & can't se...

sossity

Music Fan

10601 Views

22 replies

0 likes

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why my music always syncing in my pc

the last 14 days always I turn on my laptop it's syncing and it's from about 1400 too 2400 melodies what is wrorng and what can I do ? I think that is my melodies I play offline then but it always take very long time too do it

Newbie

the last 14 days always I turn on my laptop it's syncing and it's from about 1400 too 2400 melodies what is wrorng and what can I do ? I think that is my melodies I play offline then but it always ta...

Peter__

Community Legend

256 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify Username Under Different Name?

Hi,My spotify supbscription is listed under my sister's name on my computer's spotify app. I'm the one who uses/pays for the account. I don't know how to change the name back to mine? I don't know if she logged into my account on her phone or somethi...

Newbie

Hi, My spotify supbscription is listed under my sister's name on my computer's spotify app. I'm the one who uses/pays for the account. I don't know how to change the name back to mine? I don't know ...

user-removed

Not applicable

448 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Shuffle and play frequency

Hi Spotify & community It appears according to comments on here and twitter, that many people have noticed that Spotify shuffle does not mean randomised playback. If not random, then what is defining the relative play frequencies of any track. I am p...

Regular

Hi Spotify & community   It appears according to comments on here and twitter, that many people have noticed that Spotify shuffle does not mean randomised playback.   If not random,...

303 Views

0 replies

0 likes

  • 303 Views
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Living in Germany, French VPN

Hello. I live in Germany and I'm looking into getting an Unlimited account. However, I'm using a French VPN for all my internet. Will this present a problem in anyway, or can I just go ahead and buy a German Spotify Unlimited account, and use it thro...

Newbie

Hello.   I live in Germany and I'm looking into getting an Unlimited account. However, I'm using a French VPN for all my internet.   Will this present a problem in anyway, or can I just...

Peter__

Community Legend

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Can't change my subscription for news mail

I get new mail once a week and I don't want them. The thing is the mail I get them to is not the mail I have associated with my Spotify account, and there for can't end the subscription. Have tried to reset the password, but it just says I use my Fac...

Newbie

I get new mail once a week and I don't want them. The thing is the mail I get them to is not the mail I have associated with my Spotify account, and there for can't end the subscription.   Hav...

Peter__

Community Legend

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes