Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287911 Views

529 replies

34 likes

Account
Free
  • 287911 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13640 Views

6 replies

11 likes

Security
  • 13640 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540539 Views

990 replies

114 likes

Account
  • 540539 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129619 Views

74 replies

12 likes

Account
Login
Premium
  • 129619 Views
  • 74 replies
  • 12 likes

Store-bought card doesn't work.

I bought a 100kr (10 Euro) spotify card earlier today at my local shop, and now when i try to cash it in it says that it doesn't work. "The Premium code you entered is invalid. Please check that you have typed it correctly."I know i've typed it in co...

Casual Listener

I bought a 100kr (10 Euro) spotify card earlier today at my local shop, and now when i try to cash it in it says that it doesn't work.  "The Premium code you entered is invalid. Please check t...

Taylor

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Stolen iPod with spotify premium.

Hi, I have the samt problem. My iPod touch was also stolen, and my spotify premium account was open. Can you help me as well to log out or turn it off, so that the thieves can't use it?Thanks for fast help!

Casual Listener

Hi, I have the samt problem. My iPod touch was also stolen, and my spotify premium account was open. Can you help me as well to log out or turn it off, so that the thieves can't use it? Thanks for...

Taylor

Community Legend

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Cannot pay for subscription

The issue is as follows: I have a history of paying for Premium yet when the next month comes around it never seems to keep the subscription going, I keep getting the message about failed payment. But today I found that I could login with my account,...

Newbie

The issue is as follows:    I have a history of paying for Premium yet when the next month comes around it never seems to keep the subscription going, I keep getting the message about f...

Peter__

Community Legend

350 Views

2 replies

0 likes

  • 350 Views
  • 2 replies
  • 0 likes

Being charged for premium even tho i dont have it.

My credit card is being charged for a spotify premium subscription but my accont doesnt have one and i didnt set one up recently this has happened twice once this month and once last. Any help is greatly appreciated

Casual Listener

My credit card is being charged for a spotify premium subscription but my accont doesnt have one and i didnt set one up recently this has happened twice once this month and once last.  Any help ...

mcarthur

Casual Listener

331 Views

2 replies

0 likes

  • 331 Views
  • 2 replies
  • 0 likes

Help me!

HejHur betalar jag med autogyro, kan jag inte förstå att jag måste göra.Tack så mycket

Newbie

Hej Hur betalar jag med autogyro, kan jag inte förstå att jag måste göra. Tack så mycket

Taylor

Community Legend

339 Views

4 replies

0 likes

  • 339 Views
  • 4 replies
  • 0 likes

Could I be logged out all devices?

Hi, Could you log me out please, believe someone may be using my account. I have changed my password already. Thank you

Casual Listener

Hi,   Could you log me out please, believe someone may be using my account. I have changed my password already.   Thank you

JoshC

Casual Listener

341 Views

2 replies

0 likes

  • 341 Views
  • 2 replies
  • 0 likes

I purchased spotify premium, but it isn't working

Hey! I bought spotify premium gift card for myself and sent it to myself, as I thought it was a way around "country block". I'm a danish guy living in sweden and I only have a danish credit card. When I got my code it told me that I couldn't use it i...

Newbie

Hey! I bought spotify premium gift card for myself and sent it to myself, as I thought it was a way around "country block". I'm a danish guy living in sweden and I only have a danish credit card. Whe...

Peter__

Community Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

Spotify not working on my phone

I just upgraded and purchased Spotify Premium this morning and it will not let me log on to it on my phone... It only remembers my free account even when I log out and log back in

Newbie

I just upgraded and purchased Spotify Premium this morning and it will not let me log on to it on my phone... It only remembers my free account even when I log out and log back in

Peter__

Community Legend

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

Why

Why did i pay twice for premium on the same day in my bank it says i paid 200 danish kroner 13.05.2013???

Casual Listener

Why did i pay twice for premium on the same day in my bank it says i paid 200 danish kroner 13.05.2013???

muqojin

Casual Listener

286 Views

4 replies

0 likes

  • 286 Views
  • 4 replies
  • 0 likes

I bought unlimited but still got the free version

I bought spotify unlimited 2 days ago and i got my receipt on the mail but it still says i need to upgrade to be able to continue listening. I've tried login/logout 10 times, i've tried login on different computers, i've tried to reinstall but it's s...

Casual Listener

I bought spotify unlimited 2 days ago and i got my receipt on the mail but it still says i need to upgrade to be able to continue listening. I've tried login/logout 10 times, i've tried login ...

Adam

Roadie

520 Views

4 replies

0 likes

  • 520 Views
  • 4 replies
  • 0 likes

Spotify and JAPAN

Hello guys, I moved to Japan some weeks ago, the first weeks spotify was working so good, I have just paid the premiun fee using my spanish credit card, payment was sucessfull ,but my spotify is still useless, what can i Do? thanks a lot

Visitor

Hello guys, I moved to Japan some weeks ago, the first weeks spotify was working so good, I have just paid the premiun fee using my spanish credit card, payment was sucessfull ,but my spotify is stil...

Adam

Roadie

562 Views

2 replies

0 likes

  • 562 Views
  • 2 replies
  • 0 likes

Cannot link Spotify to Facebook

I am having problems connecting my regular Spotify account user (created long ago before the Facebook account could be used to login to Spotify) to Facebook. When I login as my Spotify user in the Spotify client on my desktop and choose to link to Fa...

Casual Listener

I am having problems connecting my regular Spotify account user (created long ago before the Facebook account could be used to login to Spotify) to Facebook.   When I login as my Spotify use...

quelconque

Casual Listener

422 Views

2 replies

0 likes

  • 422 Views
  • 2 replies
  • 0 likes

None of my playlists will play; but radio does

Description For the last week or so, I can't get any of the music in my playlists or any of the playlists that I follow to play. When a track is highlighted, all of the ways to make it play are greyed out, you can't make it play by double clicking, n...

Regular

Description For the last week or so, I can't get any of the music in my playlists or any of the playlists that I follow to play. When a track is highlighted, all of the ways to make it play are gre...

Greg

Roadie

760 Views

8 replies

0 likes

  • 760 Views
  • 8 replies
  • 0 likes

Solved!! Please Help

I bought a spotify gift card. I redeemed it but I doesn't say I have spotify unlimited on the app!!

Casual Listener

I bought a spotify gift card. I redeemed it but I doesn't say I have spotify unlimited on the app!!

sgrand

Casual Listener

419 Views

3 replies

0 likes

  • 419 Views
  • 3 replies
  • 0 likes

Accidentally Submitted a Ticket for deleting account!!

Can you guys please not delete my account? Case # is 00694828!! Thank you!

Newbie

Can you guys please not delete my account? Case # is 00694828!! Thank you!

Greg

Roadie

375 Views

2 replies

0 likes

  • 375 Views
  • 2 replies
  • 0 likes

I can't upgrade to premium account with a gift Card

I currently have a unlimited subscription for another 42 days. I received this subscription also with a gift card. Now I bought a new gift card for myself (happy me) and I want to upgrade to Premium, but when I fill in the code and choose 3 months pr...

Casual Listener

I currently have a unlimited subscription for another 42 days. I received this subscription also with a gift card. Now I bought a new gift card for myself (happy me) and I want to upgrade to Premium,...

Peter__

Community Legend

3654 Views

15 replies

0 likes

  • 3654 Views
  • 15 replies
  • 0 likes

Spotify won't take my credit card anymore!

Spotify won't take my credit card for Premium! It's taken it twice, now it won't. HELP!

Newbie

Spotify won't take my credit card for Premium! It's taken it twice, now it won't. HELP!

Peter__

Community Legend

4571 Views

9 replies

0 likes

  • 4571 Views
  • 9 replies
  • 0 likes

Delete one of my accounts or link my two accounts

Hi!I created two accounts because the first one I created was with my Facebook account but I had trouble connecting with it to my Spotify so I decided to create a second account (premium) with my email. Is there any way I can link my two accounts or ...

Newbie

Hi! I created two accounts because the first one I created was with my Facebook account but I had trouble connecting with it to my Spotify so I decided to create a second account (premium) with my e...

Joe

Community Legend

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Problemo with the "blocking"

Hi. The thing is , there´s a person that has stalked me for a while, that is blocked from my facebook and so on, but that person JUST found me on spotify & now has become a Follower !!! I , offcourse, turned all my playlists into "private mode" AND r...

Visitor

Hi. The thing is , there´s a person that has stalked me for a while, that is blocked from my facebook and so on, but that person JUST found me on spotify & now has become a Follower&n...

Joe

Community Legend

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Cannot connect to Facebook?

Hey guys is anyone else having trouble connecting to FB?

Newbie

Hey guys is anyone else having trouble connecting to FB?

user-removed

Not applicable

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes