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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287581 Views

529 replies

34 likes

Account
Free
  • 287581 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13630 Views

6 replies

11 likes

Security
  • 13630 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540343 Views

990 replies

114 likes

Account
  • 540343 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129607 Views

74 replies

12 likes

Account
Login
Premium
  • 129607 Views
  • 74 replies
  • 12 likes

Paying for premium, but can only play in one place?!

I'm paying for premium service, but can't have my wife and I listed at the same time with the same account. At the price of an album per month I'm better off just buying the freaking music and listen wherever whenever we like. Does Spotify expect us ...

Regular

I'm paying for premium service, but can't have my wife and I listed at the same time with the same account.  At the price of an album per month I'm better off just buying the freaking music and...

Peter__

Community Legend

607 Views

10 replies

0 likes

  • 607 Views
  • 10 replies
  • 0 likes

How do I listen to music on here??

I've down loaded this program and nothing has happened. I have clicked on the file and nothing happens. How is one supposed to listen to music on here? Nothing is happening! I can't figure it out. What am I supposed to do now?

Newbie

I've down loaded this program and nothing has happened. I have clicked on the file and nothing happens. How is one supposed to listen to music on here? Nothing is happening! I can't figure it out. ...

Joe

Community Legend

218 Views

1 replies

0 likes

  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Can I link 2 phones to 1 account?

hi we have a premium account can each users have there own user name and own play lists on our own devices user 1 iphone }}}}}}}}}}}}}}}}}} premium account user 2 iphone many thanks pete

Casual Listener

hi we have a premium account can each users have there own user name and own play lists on our own devices     user 1 iphone         &...

petenrosie

Casual Listener

775 Views

2 replies

0 likes

  • 775 Views
  • 2 replies
  • 0 likes

Solved!! Help, Can't remember my username!

I originally made a spotify account with facebook and I unlinked it from my facebook. I lost about 50 playlists and I used Spotify daily. I have found my profile, but it shows my username as a series of numbers: 123905019. My Facebook is: www.faceboo...

Casual Listener

I originally made a spotify account with facebook and I unlinked it from my facebook. I lost about 50 playlists and I used Spotify daily. I have found my profile, but it shows my username as a series...

tristanroach

Casual Listener

3849 Views

2 replies

0 likes

  • 3849 Views
  • 2 replies
  • 0 likes

Facebook Friends on Spotify does not work

I can't find any of my Facebookfriends on Spotify! It says "There are no more people to show at this time", and when I try to search, there's no results.. I don't find friends on my iPhone neither. What am I supposed to do to find them?

Visitor

I can't find any of my Facebookfriends on Spotify! It says "There are no more people to show at this time", and when I try to search, there's no results.. I don't find friends on my iPhone neither. W...

user-removed

Not applicable

378 Views

2 replies

0 likes

  • 378 Views
  • 2 replies
  • 0 likes

Wrong subscription status

I´m a premium user but my account is now set to a free account even though I´ve paid my monthly fee...!!!!!!!!!!!!!!! As of that i can´t get hold of my playlists. I´ve emailed you twice and no reply, this is what I call extremely bad customer service...

Newbie

I´m a premium user but my account is now set to a free account even though I´ve paid my monthly fee...!!!!!!!!!!!!!!! As of that i can´t get hold of my playlists.   I´ve emailed you twice an...

Peter__

Community Legend

357 Views

4 replies

1 likes

  • 357 Views
  • 4 replies
  • 1 likes

Spotify to SFR

You really make it difficult to use your services.... I had a premium account (for use with Sonos). I took out a carrier (SFR) option. My original account is now a free account and I have absolutely no idea on how to log in with my SFR account. My mo...

Regular

You really make it difficult to use your services....   I had a premium account (for use with Sonos).  I took out a carrier (SFR) option.  My original account is now a free account...

Peter__

Community Legend

756 Views

4 replies

0 likes

  • 756 Views
  • 4 replies
  • 0 likes

My account was hacked.

Tried to log in, saw that my account was compromised by someone from France (.Fr) Email. I logged in with FB, but can't change the password on my default account. Wierd thing is, I haven't used Spotify much at all lately, since I've been busy. How co...

Casual Listener

Tried to log in, saw that my account was compromised by someone from France (.Fr) Email.    I logged in with FB, but can't change the password on my default account. Wierd thing is, I h...

saelz8

Casual Listener

298 Views

4 replies

0 likes

  • 298 Views
  • 4 replies
  • 0 likes

time for me to say goodbye to Spotify.

After almost two years of sporify and sporify not listening to mine or anyone elses requests for a family plan. It is finally time for me to say good bye and good riddance. I am moving on, not looking back and saying you can kiss my ***. I did not pa...

Newbie

After almost two years of sporify and sporify not listening to mine or anyone elses requests for a family plan. It is finally time for me to say good bye and good riddance. I am moving on, not lookin...

MikeyB

Community Legend

334 Views

2 replies

0 likes

  • 334 Views
  • 2 replies
  • 0 likes

Problems of Loading Spotify

Since I had Spotify for about 6 months, I haven't had any problems until 2 weeks ago. When I login in on Spotify, it goes to the player then freezes. My families accounts don't do that but mine. I don't know what to do.

Casual Listener

Since I had Spotify for about 6 months, I haven't had any problems until 2 weeks ago. When I login in on Spotify, it goes to the player then freezes. My families accounts don't do that but mine. I do...

Joe

Community Legend

366 Views

3 replies

0 likes

  • 366 Views
  • 3 replies
  • 0 likes

Need to login via username and password

I need to use username and password for an external app for spotify. Only problem is i use facebook to signin. How can i create a password for my username or reset my account so its a username and password?

Visitor

I need to use username and password for an external app for spotify. Only problem is i use facebook to signin.   How can i create a password for my username or reset my account so its a user...

Peter__

Community Legend

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Can't cancel my spotify subscription

i try to cancel my subscription. I go to account, then to subscription, and it does not say anywhere to cancel my subscription. There is no "cancel my subscription" for me to click on.

Newbie

i try to cancel my subscription. I go to account, then to subscription, and it does not say anywhere to cancel my subscription. There is no "cancel my subscription" for me to click on.

meahtenoha

Spotify

1159 Views

2 replies

0 likes

  • 1159 Views
  • 2 replies
  • 0 likes

Error 408

Just tried to log in to my spotify premium account and got this error. please help!

Newbie

Just tried to log in to my spotify premium account and got this error. please help!

meahtenoha

Spotify

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

My account was hacked

Yesterday my account was hacked. When I finally re-established a password (since it was changed), I found a new picture (actually I never had one up to begin with) and new birthdate information. Support has been beyond lously in dealing with this. I ...

Regular

Yesterday my account was hacked. When I finally re-established a password (since it was changed), I found a new picture (actually I never had one up to begin with) and new birthdate information.&nbsp...

Greg

Roadie

666 Views

11 replies

0 likes

  • 666 Views
  • 11 replies
  • 0 likes

I've just deleted my favourite Spotify playlist by mistake, how can I get it back?

I've just deleted my favourite Spotify playlist by mistake, how can I get it back? My username is mlerma and the name of the playlist was "At the indie disco - ex-pop chulo) Please help me with this, I'll very much appreciate it! thanks spotify!

Casual Listener

I've just deleted my favourite Spotify playlist by mistake, how can I get it back?    My username is mlerma and the name of the playlist was "At the indie disco - ex-pop chulo) &...

Greg

Roadie

491 Views

8 replies

0 likes

  • 491 Views
  • 8 replies
  • 0 likes

Solved!! What happened to my account?

I logged on Spotify just a few days ago and I started playing a song and then every 10-15 seconds it said "playback pause because the account is being used somewhere else". So I immediately logged off and changed my password. Logged back in and it's ...

Casual Listener

I logged on Spotify just a few days ago and I started playing a song and then every 10-15 seconds it said "playback pause because the account is being used somewhere else".   So I immediatel...

asihall

Casual Listener

999 Views

4 replies

0 likes

  • 999 Views
  • 4 replies
  • 0 likes

Password for device (Sonos) is not emailed

Hi, I requested a password for a device here: https://www.spotify.com/nl/account/set-device-password/ The screen tells me there is a mail on it's way with a password but I never got it. Tried a few times the last days (and checked my spam box) but I ...

Newbie

Hi,   I requested a password for a device here: https://www.spotify.com/nl/account/set-device-password/   The screen tells me there is a mail on it's way with a password but I never...

Peter__

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

Please help me! Unlimited to premium

Hi! I payed with a giftcard (600nok) and I selected unlimited instead of premium.. I need premium desperately, so now I'm really frustrated.. please help me. need my music back to my phone asap

Casual Listener

Hi! I payed with a giftcard (600nok) and I selected unlimited instead of premium.. I need premium desperately, so now I'm really frustrated.. please help me. 😞 need my music back to my phone asap

Peter__

Community Legend

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Premium Account Deactivation

hi, i clicked 'disconnect from facebook' in the preferences of my premium account, just to see what would happen, and it ended up deleting my entire premium acct! I didnt want to do that, i had to totally resign up and reactivate my premium subscript...

Newbie

hi,   i clicked 'disconnect from facebook' in the preferences of my premium account, just to see what would happen, and it ended up deleting my entire premium acct! I didnt want to do that, ...

Peter__

Community Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Deleted playlist

Hello I accidently deleted my playlist "lugnt" about 9 minutes ago.. and yea I couldn't post in the "recover playlist" thread because it seems to be locked for some weird reason...

Casual Listener

Hello I accidently deleted my playlist "lugnt" about 9 minutes ago.. and yea I couldn't post in the "recover playlist" thread because it seems to be locked for some weird reason...

Peter__

Community Legend

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes