Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421979 Views
  • 965 replies
  • 108 likes
  • Account
  • 421979 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186770 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186770 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103554 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103554 Views
  • 69 replies
  • 10 likes

My Spotify Account hacked

Hi My account appears to have been hacked and hijacked by another user. I do not have any access to my account and can not reset my password, because he or she has been changed my mail adress. My account is associated with Telia and I pay to Telia ev...

  • Visitor
  • Hi   My account appears to have been hacked and hijacked by another user. I do not have any access to my account and can not reset my password, because he or she has been changed my mail adres...
  • Sam
  • Spotify
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Reactivating Student Account

My premium membership was stopped as thedebit card i was using was stolen and consequently my last due payment wasn't processed as i had put a stopon the card. Now when i try to re-register using the nus extra discount i am being told that it can not...

  • Newbie
  • My premium membership was stopped as thedebit card i was using was stolen and consequently my last due payment wasn't processed as i had put a stopon the card.   Now when i try to re-register ...
  • Sam
  • Spotify
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

account disabled, and some other wierd stuff

Heya! This is an account I have made to be able to post this.. Right.. So, a few days ago I got this email from the spotify community (apperently?), but it looked fake/like spam, and its content looked unfamiliar. It said that I had requested for my ...

  • Newbie
  • Heya! This is an account I have made to be able to post this..   Right.. So, a few days ago I got this email from the spotify community (apperently?), but it looked fake/like spam, and its...
  • Sam
  • Spotify
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

A smorgasbord of complete nonsense - Creating a Spotify account has become impossible

The problems are as follows. 1) I attempted to register earlier in the day and was told the username was taken, for every possible username variable that exists in the world2) I try to register later in the day, only to be told that the email I was u...

  • Casual Listener
  • The problems are as follows.   1) I attempted to register earlier in the day and was told the username was taken, for every possible username variable that exists in the world 2) I try to reg...
  • Richard
  • Community Legend
  • 258 Views
  • 4 replies
  • 0 likes
  • 258 Views
  • 4 replies
  • 0 likes

Still waiting for instruction mail

Hi, I tried to reset my password but I am not receiving an instruction mail. What can I do? Thanks

  • Newbie
  • Hi, I tried to reset my password but I am not receiving an instruction mail. What can I do? Thanks
  • Peter__
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! New Subcription question

If I subscribe to the premium package, is there any limit on the amount of hours you can play music per month?

  • Casual Listener
  • If I subscribe to the premium package, is there any limit on the amount of hours you can play music per month?
  • stinkyspot
  • Casual Listener
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

i payed for spotify unlimited only get spotify free

I have the problem that i pay for spotify unlimited but my account only say free and i can only use free service.worked fined for two months then this happened out of the blue.the last payment was drawn from my bank card 2013-04-01.account. account n...

  • Newbie
  • I have the problem that i pay for spotify unlimited but my account only say free and i can only use free service.worked fined for two months then this happened out of the blue.the last payment was dr...
  • meahtenoha
  • Spotify
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Password reset not working

I tried signing up when I learned you can now use spotify without Facebook. (Only reason I have Facebook account is for Spoitfy). The day I tried to sign up I got a bunch of "Username not available" messages. I waited until the next day and tried aga...

  • Visitor
  • I tried signing up when I learned you can  now use spotify without Facebook. (Only reason I have Facebook account is for Spoitfy). The day I tried to sign  up I got a bunch of "Username not...
  • Peter__
  • Community Legend
  • 742 Views
  • 4 replies
  • 0 likes
  • 742 Views
  • 4 replies
  • 0 likes

New phone appears to login to a different Spotify Premium account buy on same email address

My Spotify premium account has been working fine on all devices until I changed my phone. When I login in to my account on the phone it appears to login to a totally new (blank) account, even though I have used the correct email address and the origi...

  • Casual Listener
  • My Spotify premium account has been working fine on all devices until I changed my phone.   When I login in to my account on the phone it appears to login to a totally new (blank) account, eve...
  • Peter__
  • Community Legend
  • 626 Views
  • 3 replies
  • 1 likes
  • 626 Views
  • 3 replies
  • 1 likes

Premium disappeared

Yesterday Spotify worked fine. I have a Spotify account and have been billed monthly for more than a year without a problem. Today, Spotify says I have a free account and won't let me upgrade.

  • Casual Listener
  • Yesterday Spotify worked fine. I have a Spotify account and have been billed monthly for more than a year without a problem.   Today, Spotify says I have a free account and won't let me upgrad...
  • Peter__
  • Community Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Payed for Premium though wanted to get the student deal

Hi, I recently signed up for premium and there was no where to add student discount, I ended up paying the full price, is there anyway I can fix this I have emailed support already though I don't want the full amount of money to be coming out of my c...

  • Casual Listener
  • Hi,   I recently signed up for premium and there was no where to add student discount, I ended up paying the full price,  is there anyway I can fix this I have emailed support already tho...
  • Peter__
  • Community Legend
  • 262 Views
  • 5 replies
  • 0 likes
  • 262 Views
  • 5 replies
  • 0 likes

Can't buy subscription

Hi, I can't buy Spotify Unlimited anymore. I've always chosen to pay with PayPal (without credit card). But now this won't work anymore. I only can choose PayPal with credit card... But I dont have one. Greetings!

  • Casual Listener
  • Hi,   I can't buy Spotify Unlimited anymore. I've always chosen to pay with PayPal (without credit card). But now this won't work anymore. I only can choose PayPal with credit card... But I do...
  • Freakz0rz
  • Casual Listener
  • 473 Views
  • 6 replies
  • 0 likes
  • 473 Views
  • 6 replies
  • 0 likes

Account holder details and payer details different. we both want to cancel. how?

I put my my card details on my friends spotify account to pay for 'premium'. He doesn 't use it at all and can't remember the password. the account may be in his brothers name he 's not sure. we want to cancel it. all he could do was cancel the app. ...

  • Newbie
  • I put my my card details on my friends spotify account to pay for 'premium'. He doesn 't use it at all and can't remember the password. the account may be in his brothers name he 's not sure. we want...
  • Liam
  • Community Legend
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

Solved!! bought an e gift subscription to wrong recipient email adress

i just bought an e gift subscription and i have been charged for it but recipient has not recieved email and neither have I? i may have entered the wrong address for recipient..please help....u can repond to *******@gmail.com

  • Newbie
  • i just bought an e gift subscription and i have been charged for it but recipient has not recieved email and neither have I? i may have entered the wrong address for recipient..please help....u can r...
  • Sam
  • Spotify
  • 563 Views
  • 3 replies
  • 0 likes
  • 563 Views
  • 3 replies
  • 0 likes

Nasty Account Problems... help?

I hope someone here can help me out. I've been wanting to try Spotify for a long time, but I don't have a Facebook account. I was happy to see that Spotify finally got rid of that requirement at some point, and tried to sign up. I've tried to registe...

  • Newbie
  • I hope someone here can help me out. I've been wanting to try Spotify for a long time, but I don't have a Facebook account. I was happy to see that Spotify finally got rid of that requirement at some...
  • Sam
  • Spotify
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Can't Create New Account

I am trying to create a new account without using facebook and am unable to. First was told that the username was taken, though it couldn't be because I tried several varitations using letter, numbers and symbols and the page would only red box me af...

  • Newbie
  • I am trying to create a new account without using facebook and am unable to.  First was told that the username was taken, though it couldn't be because I tried several varitations using letter, ...
  • Sam
  • Spotify
  • 1610 Views
  • 2 replies
  • 0 likes
  • 1610 Views
  • 2 replies
  • 0 likes

I was offered a free premium trial but you charged me

???????????????????????????? no way to get help i will dispute the charge

  • Music Fan
  • ????????????????????????????   no way to get help   i will dispute the charge
  • Sam
  • Spotify
  • 525 Views
  • 8 replies
  • 0 likes
  • 525 Views
  • 8 replies
  • 0 likes

Login Issues and probably triple account

Hello,I first created my account with facebook, but then I got tired of being "social" so I created a spotify account and I tried to get my old playlists connecting the two. This didn't work as I expected: I had no playlist and there was still "anoth...

  • Newbie
  • Hello, I first created my account with facebook, but then I got tired of being "social" so I created a spotify account and I tried to get my old playlists connecting the two. This didn't work as I e...
  • Peter__
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Please delete my account

Hello Spotify I have tried to send you an mail in the contact form, can you please delete my account, so im not binded to my facebook.. And then i can signup for a regular Spotify Account and pay for premium Best RegardsSteffen

  • Visitor
  • Hello Spotify   I have tried to send you an mail in the contact form, can you please delete my account, so im not binded to my facebook.. And then i can signup for a regular Spotify Account an...
  • Psanchez
  • Newbie
  • 492 Views
  • 6 replies
  • 0 likes
  • 492 Views
  • 6 replies
  • 0 likes

Accidentally deleted my playlist

Hello I accidentally deleted my playlist today. It is called stuff i listen to can someone please help me.

  • Casual Listener
  • Hello I accidentally deleted my playlist today. It is called stuff i listen to can someone please help me.    
  • Kalifa
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes