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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285421 Views

529 replies

34 likes

Account
Free
  • 285421 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13579 Views

6 replies

11 likes

Security
  • 13579 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539460 Views

990 replies

114 likes

Account
  • 539460 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129521 Views

74 replies

12 likes

Account
Login
Premium
  • 129521 Views
  • 74 replies
  • 12 likes

Facebook account disabled

I didn't get banned from Facebook, but my account was disabled because I was using a pseudonym (a generic one) and somehow facebook found out. Yes, creepy. I am unable to log in to my facebook account and thus my Spotify account because the two were ...

Casual Listener

I didn't get banned from Facebook, but my account was disabled because I was using a pseudonym (a generic one) and somehow facebook found out.  Yes, creepy.  I am unable to log in to my fac...

Peter__

Community Legend

795 Views

1 replies

0 likes

  • 795 Views
  • 1 replies
  • 0 likes

Solved!! Banned from Facebook

Hello. I was recently banned from Facebook - unfortunately my Spotify account was merged with my Facebook account so now I don't even have Spotify account. I've bought Premium account and now what? I've lost some $ and I can't listen to music from my...

Music Fan

Hello.   I was recently banned from Facebook - unfortunately my Spotify account was merged with my Facebook account so now I don't even have Spotify account. I've bought Premium account and ...

Peter__

Community Legend

930 Views

3 replies

0 likes

  • 930 Views
  • 3 replies
  • 0 likes

My playlists are gone !

Hi there ! I have been creating playlists for a friends party and somehow they have disappeared. Instead, there is a playlist visible that I have created weeks ago at a friends computer. Can someone please help me restore the playlists ? I remember t...

Newbie

Hi there ! 🙂 I have been creating playlists for a friends party and somehow they have disappeared.  Instead, there is a playlist visible that I have created weeks ago at a friends computer....

Peter__

Community Legend

285 Views

2 replies

0 likes

  • 285 Views
  • 2 replies
  • 0 likes

Solved!! Premium has run out 1.5 months early

Hello, I bought 6 months of Premium as a gift for someone at Christmas and they put in the code on 25-12-2012. Their account is already Spotify Free and in spite of the fact that it's been little over 4 months. Does anyone know how to resolve this? R...

screenshot

Casual Listener

Hello, I bought 6 months of Premium as a gift for someone at Christmas and they put in the code on 25-12-2012.   Their account is already Spotify Free and in spite of the fact that it's ...

Robbie

Spotify Legend

405 Views

2 replies

0 likes

  • 405 Views
  • 2 replies
  • 0 likes

Unable to upgrade to Premium with code from Base package

I have recently taken out a mobile contract with Base in Belgium. I registered through the Base site for spotify and my 4 digit code was sent by text. Logged onto Spotify though PC and upgraded account to Premium using code - "The Premium code you en...

Newbie

I have recently taken out a mobile contract with Base in Belgium. I registered through the Base site for spotify and my 4 digit code was sent by text. Logged onto Spotify though PC and upgraded accou...

Greg

Roadie

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

MOG vs spotify

Mog has 320 bit rate for free and throughout their music plans, yet spotify only offers it on their 9.99. Why can't we get 320 on free or the $5 plan.

Casual Listener

Mog has 320 bit rate for free and throughout their music plans, yet spotify only offers it on their 9.99.  Why can't we get 320 on free or the $5 plan. 

rcyril

Newbie

8146 Views

7 replies

0 likes

  • 8146 Views
  • 7 replies
  • 0 likes

Solved!! All playlists and premium still gone. #00667578

Dear Sir/Madam. I tried contacting you trough the customer support contact form allmost 2 weeks ago, and I still havent heard from you. I did get the automated email reply though. Does it normally take this long to get a responce? All my playlists an...

Casual Listener

Dear Sir/Madam. I tried contacting you trough the customer support contact form allmost 2 weeks ago, and I still havent heard from you. I did get the automated email reply though. Does it norma...

Marius_Th

Casual Listener

375 Views

2 replies

0 likes

  • 375 Views
  • 2 replies
  • 0 likes

Upraged for a one month Free Premium and got charged since day one

I upraged my account to Premium by clicking on "free one month premium" banner and gave my friend credit card number and he got charged since day one. I was planning to use only one month of free premium but it charged instantly. This is outrageous, ...

Casual Listener

I upraged my account to Premium by clicking on "free one month premium" banner and gave my friend credit card number and he got charged since day one. I was planning to use only one month of free pre...

Adam

Roadie

384 Views

7 replies

0 likes

  • 384 Views
  • 7 replies
  • 0 likes

Using abroad

So basically I am on vacation in the Philippines for a 2 month duration. I am registered in Denmark (where I live) and it won't let me update my location unless I have a credit card registered in the new location (which I obviously don't have). How c...

Newbie

So basically I am on vacation in the Philippines for a 2 month duration. I am registered in Denmark (where I live) and it won't let me update my location unless I have a credit card registered in the...

Adam

Roadie

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

CANCEL PREMIUM TRIAL AND GO TO UNLIMITED

I want to cancel my premium trial and change to the unlimited billing but it won't let me since my free trial is still going for another 24 hours. Please help.

Newbie

I want to cancel my premium trial and change to the unlimited billing but it won't let me since my free trial is still going for another 24 hours. Please help.

Adam

Roadie

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Traveling abroad for 3 months with a premiun account taking only phone (android)

I will travel from Spain to Mexico for at least 3 months and will take just my phone (where I have offline lists). Laptop stays at home in Spain.My premium subscription is paid every month by a spanish credit card. 3 questions: 1) Is mandatory to log...

Newbie

I will travel from Spain to Mexico for at least 3 months and will take just my phone (where I have offline lists). Laptop stays at home in Spain.My premium subscription  is paid every month by a...

Peter__

Community Legend

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Playlist issues (most deleted not by me)

Hello Everyone, Today after work i jumped in my car and noticed that all but 1 of my playlists had been deleted. And oddly enough 1 new playlist was created. I have had issues logging in to my account of recently but i have never experienced my playl...

Visitor

Hello Everyone,   Today after work i jumped in my car and noticed that all but 1 of my playlists had been deleted. And oddly enough 1 new playlist was created. I have had issues logging in ...

Peter__

Community Legend

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Deleting the account, may this solve my problem?

Hello everyone! My problem is, that I installed Spotify on my previous computer. It had a Hungarian IP address, but I was using it in Sweden, and Spotify worked perfectly. Then that computer broke, and I was given a Macbook from my Swedish school. I ...

Newbie

Hello everyone! My problem is, that I installed Spotify on my previous computer. It had a Hungarian IP address, but I was using it in Sweden, and Spotify worked perfectly. Then that computer broke, a...

user-removed

Not applicable

279 Views

3 replies

0 likes

  • 279 Views
  • 3 replies
  • 0 likes

Here's an Idea

Dear Spotify, there is one simple thing I would like that if you included would likely keep me paying your fee untill you cease to exist. This simple thing is the ability to pay for 1-2 months in one go without subscribing. I just went to the shop to...

Casual Listener

Dear Spotify, there is one simple thing I would like that if you included would likely keep me paying your fee untill you cease to exist. This simple thing is the ability to pay for 1-2 months in one...

meahtenoha

Spotify

375 Views

4 replies

1 likes

  • 375 Views
  • 4 replies
  • 1 likes

Desktop Pop-ups

Every time I boot up I get a whole bunch of Spotify pop-ups which I find very annoying! How do I prevent this?

Newbie

Every time I boot up I get a whole bunch of Spotify pop-ups which I find very annoying!  How do I prevent this?

meahtenoha

Spotify

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Premium worked for 4 days...

I bought Spotify Premium at a shop. The premium was supposed to last for 30 days... But today it ran out.. This really annoys me, since I paid for Spotify Premium! And when I logged in on spotify.com, it said that I'm currently using Spofity Free.. w...

Newbie

I bought Spotify Premium at a shop. The premium was supposed to last for 30 days... But today it ran out.. This really annoys me, since I paid for Spotify Premium! And when I logged in on spotify.com...

Peter__

Community Legend

1031 Views

2 replies

0 likes

  • 1031 Views
  • 2 replies
  • 0 likes

Switching Facebook Accounts

I recently created a new facebook profile so as to get rid of a bunch of clutter on an old one. Is there a way to link the new profile to my current Spotify profile so I don't lose any of my playlists?

Casual Listener

I recently created a new facebook profile so as to get rid of a bunch of clutter on an old one. Is there a way to link the new profile to my current Spotify profile so I don't lose any of my playlist...

Michael_Barclay

Casual Listener

237 Views

2 replies

0 likes

  • 237 Views
  • 2 replies
  • 0 likes

I didn't want to get the premium account for £10

Hello there, I wanted to get spotify premium with NUS discount. When I clicked "get premium" it automatically took £10 from my account. I have not consumed any music under spotify premium is it possible to either get, a refund or 2 months of spotify ...

Casual Listener

Hello there, I wanted to get spotify premium with NUS discount. When I clicked "get premium" it automatically took £10 from my account. I have not consumed any music under spotify premium is it possi...

Peter__

Community Legend

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Facebook friends still showing up after I unlinked my Facebook account!

I use Spotify Unlimited, and for a short while a few months ago, I linked my Facebook account to my Spotify account. I have since unlinked the two accounts, yet every time I have signed in since then, the same two Facebook friends keep appearing on t...

Visitor

I use Spotify Unlimited, and for a short while a few months ago, I linked my Facebook account to my Spotify account. I have since unlinked the two accounts, yet every time I have signed in since...

user-removed

Not applicable

412 Views

2 replies

0 likes

  • 412 Views
  • 2 replies
  • 0 likes

Account already in use

Hi, I used to live in France, and I moved to Ireland in September. I can't use my account. I logged in with Facebook. But I can't change my profile to Ireland because every time I want to save changes, it says that my e-mail address is already in use...

Casual Listener

Hi,   I used to live in France, and I moved to Ireland in September. I can't use my account. I logged in with Facebook. But I can't change my profile to Ireland because every time I want to...

user-removed

Not applicable

693 Views

7 replies

0 likes

  • 693 Views
  • 7 replies
  • 0 likes