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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157010 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157010 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10631 Views
  • 3 replies
  • 10 likes
  • Security
  • 10631 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507326 Views
  • 985 replies
  • 112 likes
  • Account
  • 507326 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124518 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124518 Views
  • 74 replies
  • 12 likes

The Country dont Change

i live 3 years in Norway but just i went to germany and the country dont chance ( i brought a gift card for a month ^^) I cant change see in Screenshot

  • Regular
  • i live 3 years in Norway but just i went to germany and the country dont chance ( i brought a gift card for a month ^^)  I cant change see in Screenshot
  • Taylor
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Spotify Subscription Help

I created a spotify account. The 48 hour trial ended. But on my computer and Galaxy s2 I can still stream music with a Spotify free subscription or account minus some premium features, but on my iPod and iPad with the same account It says I can only ...

  • Casual Listener
  • I created a spotify account. The 48 hour trial ended. But on my computer and Galaxy s2 I can still stream music with a Spotify free subscription or account minus some premium features, but on my iPod...
  • Ryan1924
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

My account got mixed up with friends account - she has my premium and I don't!

Last weekend I tried to login to Spotify at friend's computer. I could not log on for some reason - thought I had forgotten my password. Then another friend (spotify username: nikiri) logged in on her account, but at that point our accounts got mixed...

  • Casual Listener
  • Last weekend I tried to login to Spotify at friend's computer. I could not log on for some reason - thought I had forgotten my password. Then another friend (spotify username: nikiri) logged in on he...
  • Taylor
  • Community Legend
  • 660 Views
  • 4 replies
  • 0 likes
  • 660 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Mobile doesn't accept my login using Facebook. Help!!!

Hi. I need some help. My Spotify Premium Mobile on Android throws me out of my Account everytime I login with facebook. It then wants me to login with my spotify account, which I don't have. I have my spotify Username, those digits, but none of the p...

  • Casual Listener
  • Hi. I need some help.   My Spotify Premium Mobile on Android throws me out of my Account everytime I login with facebook. It then wants me to login with my spotify account, which I don't hav...
  • maksumuto
  • Casual Listener
  • 649 Views
  • 2 replies
  • 0 likes
  • 649 Views
  • 2 replies
  • 0 likes

Lost access to Facebook

I no longer have access to the facebook account that was linked to my spotify account.If it weren't by the playlists I have created on the other account I could care less. But now that I can not access spotify anymore I would like a way to either tra...

  • Visitor
  • I no longer have access to the facebook account that was linked to my spotify account. If it weren't by the playlists I have created on the other account I could care less. But now that I can not ac...
  • Peter__
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Logged in on my friends computer

Hey! I logged in on my friends computer recently. And I forgot to log out! Can you Please log out on all devices for me? Please! She is using my spotify premium, gosh!

  • Casual Listener
  • Hey! I logged in on my friends computer recently. And I forgot to log out! Can you Please log out on all devices for me? Please! She is using my spotify premium, gosh!
  • Peter__
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! spotify solo me va en modo de prueba de fallos con conexion en red

Si me bajo el instalador y lo instalo (he probado a desinstalarlo tambien y volverlo a instalar) me da un error durante la instalación (error 17). El único modo en el que me deja instalarlo es en prueba de errores con conexión en red, incluso ahi me ...

  • Casual Listener
  • Si me bajo el instalador y lo instalo (he probado a desinstalarlo tambien y volverlo a instalar) me da un error durante la instalación (error 17). El único modo en el que me deja instalarlo es en pru...
  • Peter__
  • Community Legend
  • 1028 Views
  • 4 replies
  • 0 likes
  • 1028 Views
  • 4 replies
  • 0 likes

Cant login because country check

Hello I reinstalled Spotify and i can no longer log in. The reason it gives is that the my ip based country not match the country my account is set to. I try this in belgium, live in belgium and my accoutn is set to belgium... also this site does say...

  • Newbie
  • Hello   I reinstalled Spotify and i can no longer log in. The reason it gives is that the my ip based country not match the country my account is set to. I try this in belgium, live in ...
  • Peter__
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Issues with spotify login / facebook linkage

I registered for spotify using my facebook account quite some time ago. When I realized, the desktop application is asking me for my facebook credentials rather than using OAuth or a similar protocol to log me in, I decided not to use it. A couple of...

  • Newbie
  • I registered for spotify using my facebook account quite some time ago. When I realized, the desktop application is asking me for my facebook credentials rather than using OAuth or a similar protocol...
  • Peter__
  • Community Legend
  • 639 Views
  • 2 replies
  • 0 likes
  • 639 Views
  • 2 replies
  • 0 likes

Solved!! premium on mobile but showing free on web

hi, i've got a premium subscription, but when I log in on the spotify website, or more specific on play.spotify.com, my account shows as free. Is this a known issue? thanks! Robert

  • Casual Listener
  • hi, i've got a premium subscription, but when I log in on the spotify website, or more specific on play.spotify.com, my account shows as free. Is this a known issue? thanks! Robert
  • Liam
  • Community Legend
  • 439 Views
  • 3 replies
  • 0 likes
  • 439 Views
  • 3 replies
  • 0 likes

Have Premium but mobile won't work :(

Hi! I just got a new iPhone and downloaded the free trial for Spotify Premium. It won't work on my iPhone though it's saying that I don't have premium. What should I do? Thanks in advance

  • Newbie
  • Hi!   I just got a new iPhone and downloaded the free trial for Spotify Premium. It won't work on my iPhone though 😞 it's saying that I don't have premium. What should I do?   Than...
  • Taylor
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in

Hi,I've created a spotify account with user name "elista_x", but no way to connect myself.Each time i tried since this morning, I've a connection error message.I also tried to ask to reset my pasword but i also have an error message when i try to acc...

  • Casual Listener
  • Hi, I've created a spotify account with  user name "elista_x", but no way to connect myself. Each time i tried since this morning, I've a connection error message. I also tried to ask to ...
  • Lucine
  • Casual Listener
  • 609 Views
  • 6 replies
  • 0 likes
  • 609 Views
  • 6 replies
  • 0 likes

Solved!! Premium to free

I was just wondering if i start a subscription for spotify premium and later change my mind and cancel the subscription, does it go back to spotify free?

  • Casual Listener
  • I was just wondering if i start a subscription for spotify premium and later change my mind and cancel the subscription, does it go back to spotify free?
  • Peter__
  • Community Legend
  • 1020 Views
  • 4 replies
  • 0 likes
  • 1020 Views
  • 4 replies
  • 0 likes

Premium not working after bank card change

My iphone spotify has stopped working. Lost a bank card, registered with my new one and doesnt work! Help

  • Newbie
  • My iphone spotify has stopped working. Lost a bank card, registered with my new one and doesnt work! Help
  • Peter__
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • Premium
  • 355 Views
  • 1 replies
  • 0 likes

How to switch from Facebook login to Spotify login?

I would like to be able to log into my Spotify account without using Facbeook. I am a premium user is there a way to make a seperate Spotify only login and detach my facebook?

  • Casual Listener
  • I would like to be able to log into my Spotify account without using Facbeook. I am a premium user is there a way to make a seperate Spotify only login and detach my facebook?
  • CrowdControlLV
  • Casual Listener
  • 45827 Views
  • 3 replies
  • 5 likes
  • 45827 Views
  • 3 replies
  • 5 likes

Cannot change my country

I am living in the U.S and the country is denoted as UK. Every time I try and change it it throughs an error and will not let me. First the error is wrong country, then worng password and it goes in circles with no avail. Please assist

  • Newbie
  • I am living in the U.S and the country is denoted as UK. Every time I try and change it it throughs an error and will not let me. First the error is wrong country, then worng password and it goes in ...
  • Peter__
  • Community Legend
  • 499 Views
  • 2 replies
  • 0 likes
  • 499 Views
  • 2 replies
  • 0 likes

lost all playlists after logging in, random itunes playlists now show

My spotify premium has been working fine since I have had it. I use it both on my iPad and my phone. Having lots of playlists also lots of downloaded ones. I came to go onto the app on my phone which is usually logged on all the time, it required log...

  • Casual Listener
  • My spotify premium has been working fine since I have had it. I use it both on my iPad and my phone. Having lots of playlists also lots of downloaded ones. I came to go onto the app on my phone whi...
  • Taylor
  • Community Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Two separate artists listed as one!!!

My favorite band, IDLEWILD, is jumbled up with another Idlewild. The Scottish-Rock Band, Idlewild, is easily distinguishable from this other band "Idlewild". The other band plays traditional folk music and has cds with 25-37 songs. Idlewild, the rock...

  • Newbie
  • My favorite band, IDLEWILD, is jumbled up with another Idlewild. The Scottish-Rock Band, Idlewild, is easily distinguishable from this other band "Idlewild". The other band plays traditional folk m...
  • Taylor
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! cant log in

Had my spotify account fir 2 years ....i cant log in through my facebook in which i use ev rtery time arrrggghhhhh

  • Visitor
  • Had my spotify account fir 2 years ....i cant log in through my facebook in which i use ev rtery time arrrggghhhhh
  • Taylor
  • Community Legend
  • 667 Views
  • 3 replies
  • 0 likes
  • 667 Views
  • 3 replies
  • 0 likes

can't change country and payment method on my account

I am a paying subscriber (unlimited). I opened the occount in Spain and now have moved to the US. I want to update my country and payment methods. I update the zip code on my profile and the country option on the bottom right of the screen. When I wa...

  • Casual Listener
  • I am a paying subscriber (unlimited). I opened the occount in Spain and now have moved to the US. I want to update my country and payment methods. I update the zip code on my profile and the country ...
  • Peter__
  • Community Legend
  • 642 Views
  • 5 replies
  • 0 likes
  • 642 Views
  • 5 replies
  • 0 likes