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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156243 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156243 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10605 Views
  • 3 replies
  • 10 likes
  • Security
  • 10605 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506631 Views
  • 985 replies
  • 112 likes
  • Account
  • 506631 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124453 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124453 Views
  • 74 replies
  • 12 likes

Problems with connection to car Bluetooth system

Plan PremiumCountry Ireland Device Operating System Android 9 My Question or IssueI am having recurring problems with my Spotify playing through my car Bluetooth system. It works for a few weeks then stops, and has not worked now for almost a month. ...

  • Casual Listener
  • Plan  Premium Country Ireland   Device   Operating System  Android 9   My Question or Issue I am having recurring problems with my Spotify playing through my car Bl...
  • CaitrionaNic
  • Casual Listener
  • 843 Views
  • 2 replies
  • 0 likes
  • Account
  • 843 Views
  • 2 replies
  • 0 likes

Solved!! Deleting Account and Recreating

Earlier today I deleted my Spotify account to change the username. I went to create a new account with the old email and it said that the email was taken, even though I just deleted the account. I had to use a different account to do this, but I was ...

  • Visitor
  • Earlier today I deleted my Spotify account to change the username. I went to create a new account with the old email and it said that the email was taken, even though I just deleted the account. I ha...
  • Brunelicia
  • Community Legend
  • 1861 Views
  • 1 replies
  • 0 likes
  • Account
  • 1861 Views
  • 1 replies
  • 0 likes

Someone has taken over my account

Someone has taken over my account. What can i do to stop it? I tried all the steps written in the community and it keeps happenning.

  • Visitor
  • Someone has taken over my account. What can i do to stop it? I tried all the steps written in the community and it keeps happenning.
  • Emilia_8
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 372 Views
  • 1 replies
  • 0 likes

Alexa app linking issue

PlanPremium familyCountrySwedenDeviceiPhone XOperating Systemios 10 My Question or IssueHi, since yesterday when I have set up Alexa I cannot link it with spotify from the alexa app. I have already looked at some asnwers about this issue but without ...

  • Visitor
  • Plan Premium family Country Sweden Device iPhone X Operating System ios 10   My Question or Issue Hi, since yesterday when I have set up Alexa I cannot link it with spotify from the al...
  • Jose_M
  • Spotify Star
  • 669 Views
  • 1 replies
  • 1 likes
  • Account
  • 669 Views
  • 1 replies
  • 1 likes

Superuser Contribution 2 accounts: one free on spotify, one premium with Facebook, the last has been deleted...

PlanFree & PremiumCountryFrance DevicePC & AndroidOperating SystemPC: linux My Question or IssueI had 2 accounts: one free on spotify (fberteau), one premium with Facebook (*snip*).The last has been deleted so I can't break the link but my payments c...

  • Newbie
  • Plan Free & Premium Country France   Device PC & Android Operating System PC: linux   My Question or Issue I had 2 accounts: one free on spotify (fberteau), one premium w...
  • Petya
  • Community Legend
  • 577 Views
  • 1 replies
  • 0 likes
  • Account
  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution An email change to an existing account that was on another account

PlanFreeCountryFinlandDeviceLenovo IdeaPad S145-14IWLOperating SystemWindows 10 My Question or IssueI deleted my other username.Now I would like to change my email address to my current account, which was in a closed account. Is this possible?

  • Newbie
  • Plan Free Country Finland Device Lenovo IdeaPad S145-14IWL Operating System Windows 10   My Question or Issue I deleted my other username. Now I would like to change my email address ...
  • Petya
  • Community Legend
  • 474 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 474 Views
  • 2 replies
  • 0 likes

Superuser Contribution somehow my family sub got dissolved? and now i paid double

my family members told me they were kicked out of the familyplan. i went on spotify and saw i wasnt on premium anymore so i paid for a new family plan. but then i looked on my bankstats and I did pay for it. so now i paid double. how can i get my mon...

  • Newbie
  • my family members told me they were kicked out of the familyplan. i went on spotify and saw i wasnt on premium anymore so i paid for a new family plan. but then i looked on my bankstats and I did pay...
  • Petya
  • Community Legend
  • 450 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 450 Views
  • 2 replies
  • 0 likes

Family Premium

Recently upgraded my account to spotify family premium and am trying to get my wife's account on our family one. I went to her phone and signed into mine without knowing this was wrong, and have since created her a spotify free account. Now when I se...

  • Visitor
  • Recently upgraded my account to spotify family premium and am trying to get my wife's account on our family one. I went to her phone and signed into mine without knowing this was wrong, and have sinc...
  • Bittencourt
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • Account
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Security Breach - February 10th, 2019

Shortly after February 10th I recieved a notification that somebody had attempted to login to my Facebook. It was location blocked. At the time I hadn't thought much of it, changed my information and carried on. I generally used different passwords f...

  • Casual Listener
  • Shortly after February 10th I recieved a notification that somebody had attempted to login to my Facebook. It was location blocked. At the time I hadn't thought much of it, changed my information and...
  • Platvis
  • Casual Listener
  • 5222 Views
  • 10 replies
  • 3 likes
  • Account
    Security
  • 5222 Views
  • 10 replies
  • 3 likes

Superuser Contribution No password reset email

PlanPremiumCountryUKDeviceHuawei somethingOperating SystemAndroidMy Question or IssueI have a friend who wants to cancel the premium but can't remember his password. When he enters his email to reset it, it says that the email is sent. However, it do...

  • Casual Listener
  • Plan Premium Country UK Device Huawei something Operating System Android My Question or Issue I have a friend who wants to cancel the premium but can't remember his password. When he enters ...
  • Peter
  • Spotify Legend
  • 571 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Security
  • 571 Views
  • 3 replies
  • 0 likes

Superuser Contribution Logging in from Sri Lanka

I've got a Spotify Premium account in Australia and will be in Sri Lanka for an extended period of time. I know Spotify is not available in Sri Lanka, but will my Australian subscription work over there when used on a new device? I will be using a de...

  • Visitor
  • I've got a Spotify Premium account in Australia and will be in Sri Lanka for an extended period of time.   I know Spotify is not available in Sri Lanka, but will my Australian subscription wor...
  • Xenia
  • Moderator
  • 907 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 907 Views
  • 2 replies
  • 0 likes

Vodafone entertainments package

Hi I had an account through Vodafone I then renewed my account with them but when I subscribed it gave me another account loosing all my playlists which I had carefully chosen and started a new account ? If I Try and go into my old account it seems b...

  • Newbie
  • Hi   I had an account through Vodafone I then renewed my account with them but when I subscribed it gave me another account loosing all my playlists which I had carefully chosen and started a n...
  • MauriceMV
  • Spotify Star
  • 663 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Subscription
  • 663 Views
  • 1 replies
  • 1 likes

spotify premium on a vodafone network

My Dad works for Vodafone and so I can claim the free spotify premium membership. However, my spotify is currently operating on free mode and whenever I follow the link it tells me that I already have spotify premium. After extensive phone calls with...

  • Newbie
  • My Dad works for Vodafone and so I can claim the free spotify premium membership. However, my spotify is currently operating on free mode and whenever I follow the link it tells me that I already hav...
  • OneByBoo
  • Roadie
  • 899 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 899 Views
  • 1 replies
  • 0 likes

Spotify + Hulu canceled

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently updated my debit card number but lost my Hulu subscription in the process. The old...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I rece...
  • OneByBoo
  • Roadie
  • 1049 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1049 Views
  • 3 replies
  • 0 likes

Não consigo efetuar pagamento

PlanFree/PremiumCountryBrasilDeviceRedmi 8 ProOperating System Android 9 My Question or Issue Não consigo efetuar pagamento através do me cartão de crédito. Já utilizei previamente esse mesmo cartão para pagamentos no Spotify, mas agora ao colocar o ...

  • Casual Listener
  • Plan Free/Premium Country Brasil Device Redmi 8 Pro Operating System  Android 9   My Question or Issue   Não consigo efetuar pagamento através do me cartão de crédito. Já ut...
  • ma_marquezini
  • Composer
  • 590 Views
  • 3 replies
  • 0 likes
  • Account
  • 590 Views
  • 3 replies
  • 0 likes

Eu não consigo ter o plano Premium

None of the below information is required. However, the more you provide thePlanFree/PremiumCountryBrasilDeviceMotorolaOperating SystemAndroid My Question or IssueEu havia pago o plano Premium de 1 mês faz 1 dia e mesmo assim ainda não mudaram meu pl...

  • Casual Listener
  • None of the below information is required. However, the more you provide the Plan Free/Premium Country Brasil Device Motorola Operating System Android   My Question or Issue Eu havia ...
  • OneByBoo
  • Roadie
  • 466 Views
  • 3 replies
  • 0 likes
  • Premium
  • 466 Views
  • 3 replies
  • 0 likes

Can't log in or cancel premium

PlanPremiumCountryUsDeviceSamsung Galaxy 9 My Question or IssueThis is not the account in question, my other account that is only on my phone has premium and I can't cancel it through the app, there's no email on the account, and I don't know the pas...

  • Newbie
  • Plan Premium Country Us Device Samsung Galaxy 9   My Question or Issue This is not the account in question, my other account that is only on my phone has premium and I can't cancel it th...
  • Emilia_8
  • Community Legend
  • 1231 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 1231 Views
  • 2 replies
  • 0 likes

Account detail modification after facebook account deleted

I used to connect my spotify account with facebook. I decided to delete my facebook account but forgot to disconnect both. Now i can't modify my Spotify account details. How to make it possible ?

  • Visitor
  • I used to connect my spotify account with facebook.    I decided to delete my facebook account but forgot to disconnect both.   Now i can't modify my Spotify account details. How t...
  • OneByBoo
  • Roadie
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
  • 389 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution possibilité de piratage

Bonjour a vous tous,Depuis 3 jours, nous avons sur notre enceinte connectée ALEXA ou sur mon mobile ANDROID des musiques qui se mettent a jouer toutes seules.Et lorsque l'on lance une playlist, la première chanson commence et elle change au bout d'un...

  • Visitor
  • Bonjour a vous tous, Depuis 3 jours, nous avons sur notre enceinte connectée ALEXA ou sur mon mobile ANDROID des musiques qui se mettent a jouer toutes seules. Et lorsque l'on lance une playlist, l...
  • Mario
  • Spotify Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • Account
  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution offline device help

I need to remove some offline devices but that option isn't available on my account on the left of the menu. I have the family plan. Thank you!

  • Visitor
  • I need to remove some offline devices but that option isn't available on my account on the left of the menu. I have the family plan.    Thank you!    
  • Xenia
  • Moderator
  • 737 Views
  • 2 replies
  • 0 likes
  • Account
  • 737 Views
  • 2 replies
  • 0 likes