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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Newbie
  • 167104 Views
  • 180 replies
  • 13 likes
  • Account
    Free
  • 167104 Views
  • 180 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11261 Views
  • 6 replies
  • 11 likes
  • Security
  • 11261 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 514412 Views
  • 986 replies
  • 112 likes
  • Account
  • 514412 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125772 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125772 Views
  • 74 replies
  • 12 likes

I have premium but can play my starred tracks

I have premium but my iphone app keeps telling me i need to upgrade when i try to play my starred tracks. HELP!!!!

  • Newbie
  • I have premium but my iphone app keeps telling me i need to upgrade when i try to play my starred tracks. HELP!!!!
  • user-removed
  • Not applicable
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

30 days...

Hello! I just registrated 1 hour ago to get the 30 days free spotify premium. This is not working on my computer or pone. I have tryed to log out an back in but this do not work. I also tried to registrate one more time, but I cant because it says I ...

  • Casual Listener
  • Hello!   I just registrated 1 hour ago to get the 30 days free spotify premium. This is not working on my computer or pone. I have tryed to log out an back in but this do not work. I also trie...
  • user-removed
  • Not applicable
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! 10 hours free each month?

I'm a little confused. Its May 1st, I turned on Spotify this afternoon for the first time this month and just got told that I maxed my 10 hours at 5pm. How can that be?

  • Casual Listener
  • I'm a little confused.  Its May 1st, I turned on Spotify this afternoon for the first time this month and just got told that I maxed my 10 hours at 5pm.  How can that be?
  • marmite_hater
  • Casual Listener
  • 817 Views
  • 3 replies
  • 0 likes
  • 817 Views
  • 3 replies
  • 0 likes

please read: all my playlists have disappeared

HI I Went to open spotify this evening and it had logged me out. After logging back in I found that all of my playlists had been deleted Can anyone please help me?! Thanks Matt

  • Casual Listener
  • HI   I Went to open spotify this evening and it had logged me out. After logging back in I found that all of my playlists had been deleted 😞 Can anyone please help me?!   Thanks ...
  • 1987matty
  • Casual Listener
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Cache location changing and local files begin removed every couple days

As the title says for the past few weeks (maybe longer) every couple days Spotify informs me that my local access for my computer has been withdrawn. Then I look in my settings and I notice my cache folder location has returned to default. Once I cha...

  • Newbie
  • As the title says for the past few weeks (maybe longer) every couple days Spotify informs me that my local access for my computer has been withdrawn. Then I look in my settings and I notice my cache ...
  • Peter__
  • Community Legend
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Spotify Premium not working

I've bought spotify premium card and redeemed it on the webpage. However it is still not working on my MacBook neither on my iPhone 5. Ads are still there and phone plays no songs. My profile says that i have a premium account though. Kind regards Lu...

  • Newbie
  • I've bought spotify premium card and redeemed it on the webpage. However it is still not working on my MacBook neither on my iPhone 5. Ads are still there and phone plays no songs. My profile says th...
  • chris_t53
  • Casual Listener
  • 1344 Views
  • 6 replies
  • 0 likes
  • 1344 Views
  • 6 replies
  • 0 likes

2nd spotify account

Hi, I want to set up a 2nd premium spotify account - would I be able to use the same email address to set it up? or would it need to be set up with a different email address? many thanks

  • Casual Listener
  • Hi, I want to set up a 2nd premium spotify account - would I be able to use the same email address to set it up? or would it need to be set up with a different email address? many thanks
  • WJ
  • Casual Listener
  • 538 Views
  • 3 replies
  • 0 likes
  • 538 Views
  • 3 replies
  • 0 likes

Premium not appearing on laptop, only on mobile device

I have had Spotify Premium for the past 2 months and recently (today) had to resubscribe to it for some reason. My Spotify profile online shows that I am a premium account holder. The premium is showing on my mobile device, HOWEVER it IS NOT appearin...

  • Regular
  • I have had Spotify Premium for the past 2 months and recently (today) had to resubscribe to it for some reason. My Spotify profile online shows that I am a premium account holder. The p...
  • rasmus_arnold
  • Casual Listener
  • 565 Views
  • 5 replies
  • 0 likes
  • 565 Views
  • 5 replies
  • 0 likes

Already used free trial?

Today I upgraded to premium, but I believe that I've previously used the 3o day free trial. So now when I go to use the Spotify app on my phone, it is saying I can only use Spotify radio. Is there any way to remove the free trial (since I don't techn...

  • Newbie
  • Today I upgraded to premium, but I believe that I've previously used the 3o day free trial. So now when I go to use the Spotify app on my phone, it is saying I can only use Spotify radio. Is there an...
  • Peter__
  • Community Legend
  • 1663 Views
  • 1 replies
  • 0 likes
  • 1663 Views
  • 1 replies
  • 0 likes

premium not working

I just signed up for the 30-day trial and when I try to play my playlist it says "Only premium users can stream on demand on mobile" and when I click "get premium" it shows that I am subscribed to premium already. have the receipt. Does not seem to b...

  • Newbie
  • I just signed up for the 30-day trial and when I try to play my playlist it says "Only premium users can stream on demand on mobile" and when I click "get premium" it shows that I am subscribed to pr...
  • Peter__
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

to spotify

yes i canceled my face book account and couldnt acces my spotify account sowe i opened this one but yall just chared me on the other one i would like to be able to use that one but if not than just cancel that one and a another one is [Snip-Email-Pet...

  • Newbie
  • yes i canceled my face book account and couldnt acces my spotify account sowe i opened this one but yall just chared me on the other one i would like to be able to use that one but if not than just c...
  • Peter__
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

worst experience EVER

So today I decieded to try the 30 day free trial. I cliked the appropriate links and it charged me the $9.99. Furiously I tried to find your customer support area to call customer care or email someone and there is none of that. only the "help" area ...

  • Casual Listener
  • So today I decieded to try the 30 day free trial. I cliked the appropriate links and it charged me the $9.99. Furiously I tried to find your customer  support area to call customer care or email...
  • Peter__
  • Community Legend
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes

Upgraded to premium subscription but can't get playback!!

I just upgraded to the premium service after hitting my weekly play limit on the free version and despite my account saying I'm now on the premium subscription I can't get anything to play and still get the message about weekly limit! I run it off th...

  • Casual Listener
  • I just upgraded to the premium service after hitting my weekly play limit on the free version and despite my account saying I'm now on the premium subscription I can't get anything to play and still ...
  • Peter__
  • Community Legend
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Paid subscription but no product received

I logged into spotify this morning and it asked me to update to the 'newest' version which I did. Then my phone synced and got wiped and it now says im a 'free' user even though I renewed this morning without knowing that I had 15 more days of a prem...

  • Newbie
  • I logged into spotify this morning and it asked me to update to the 'newest' version which I did.  Then my phone synced and got wiped and it now says im a 'free' user even though I renewed this...
  • Sam
  • Spotify
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

PAYMENT TAKEN THREE(!!!!!!!) TIMES TODAY - CONTACT ASAP PLEASE

I have seen that spotify have taken a payment THREE times from my paypal account last night all within 45 seconds of each other, I have been onto the contact from but there is a bug or something stopping me from contacting you and this is the only wa...

  • Casual Listener
  • I have seen that spotify have taken a payment THREE times from my paypal account last night all within 45 seconds of each other, I have been onto the contact from but there is a bug or something stop...
  • jolar2202
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Just purchased Spotify Premium and not working on iPhone or Desktop

I just purchased Spotify Premium this morning and it acknowledges that I purchased it in my account settings on my desktop and I received my receipt via email, however my iPhone app still is telling me I need to upgrade to utilize on demand features ...

  • Newbie
  • I just purchased Spotify Premium this morning and it acknowledges that I purchased it in my account settings on my desktop and I received my receipt via email, however my iPhone app still is telling ...
  • Sam
  • Spotify
  • 898 Views
  • 4 replies
  • 0 likes
  • 898 Views
  • 4 replies
  • 0 likes

Purchased Spotify Premium

i recently purchased spotify premium for my iphone 4s. i am able to login using facebook but it still says i need a premium membership. I have uninstalled and reinstalled the app twice. Still the same problem. Any advice of what to do next would be a...

  • Casual Listener
  • i recently purchased spotify premium for my iphone 4s. i am able to login using facebook but it still says i need a premium membership. I have uninstalled and reinstalled the app twice. Still the s...
  • Sam
  • Spotify
  • 666 Views
  • 9 replies
  • 0 likes
  • 666 Views
  • 9 replies
  • 0 likes

facebook re-activates when i log in spotify, how do i stop this?

Hi, I linked my FB account to spotify a while back and recently de-activated FB, everytime i log in to spotify it re-activiates my FB, how do i stop this from happening as i dont want to have to keep de-activating it everytime log in. Cheers Andy

  • Newbie
  • Hi,              I linked my FB account to spotify a while back and recently de-activated FB, everytime i log in to spotify it re-activiates my FB, how do i sto...
  • Peter__
  • Community Legend
  • 2176 Views
  • 1 replies
  • 0 likes
  • 2176 Views
  • 1 replies
  • 0 likes

The CD "Blood On the Dance Floor" Michael Jackson

Hallo there! There is only to songs who you play, the rest do not work! Really a shame!!! Why is that??? Tina

  • Newbie
  • Hallo there! There is only to songs who you  play, the rest do not work!   Really a shame!!! Why is that??? Tina
  • Peter__
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes