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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4399 Views
  • 0 replies
  • 9 likes
  • Security
  • 4399 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463215 Views
  • 974 replies
  • 110 likes
  • Account
  • 463215 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205002 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205002 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112848 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112848 Views
  • 72 replies
  • 12 likes

Premium subscription not working on mobile/iPod

Over a month ago I signed up for the month free trial to Spotify premium and in doing so agreed to continue paying the subscription after the trial had finished. However, I didn't actually receive the free premium subscription, and thought that maybe...

  • Casual Listener
  • Over a month ago I signed up for the month free trial to Spotify premium and in doing so agreed to continue paying the subscription after the trial had finished. However, I didn't actually receive th...
  • Caroliiiine
  • Casual Listener
  • 406 Views
  • 5 replies
  • 0 likes
  • 406 Views
  • 5 replies
  • 0 likes

being billed for spotify free

this is really frustrating that you simply can't contact spotify directly. not very good service if you ask me. we have spotify free and continue to be billed 9.99 per month. even the log in page says i have spotify free: would i like to upgrade to p...

  • Newbie
  • this is really frustrating that you simply can't contact spotify directly. not very good service if you ask me. we have spotify free and continue to be billed 9.99 per month. even the log in page say...
  • Peter__
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Cant Re-subscribe on holliday in not-launched country :(

I can't Re-subscribe while on a long holliday in a country where Spotify has not launched yet. The page that I get redirected to, after clicking the "Resubsribe" button in my accout, says only that Spotify has not launched yet... What to do? I think ...

  • Casual Listener
  • I can't Re-subscribe while on a long holliday in a country where Spotify has not launched yet.   The page that I get redirected to, after clicking the "Resubsribe" button in my accout, says on...
  • reinierbutot
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

I dont have Facebook but would like to be able to search for my friends and follow them

Is there any way I can find my friends from the desktop app? Im struggling and its proving to not be user friendly....

  • Casual Listener
  • Is there any way I can find my friends from the desktop app? Im struggling and its proving to not be user friendly.... 
  • Peter__
  • Community Legend
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

Solved!! Someone used my student discount code.

So I've had a free trial of Spotify Premium and I wanted to upgrade to pay every month when it finishes.I'm a student with a valid NUS card and I wanted to use (rightfully) my discount.My NUS card was lost almost a month ago though, after I started t...

  • Newbie
  • So I've had a free trial of Spotify Premium and I wanted to upgrade to pay every month when it finishes. I'm a student with a valid NUS card and I wanted to use (rightfully) my discount. My NUS car...
  • Peter__
  • Community Legend
  • 7304 Views
  • 3 replies
  • 0 likes
  • 7304 Views
  • 3 replies
  • 0 likes

Removing Facebook Link

How can I remove the link to my Facebook? I want to deactivate my Facebook, but then it won't let me use Spotify when I do. Tried contacting the "support" from a link on another thread and, surprise, it looked like a phishing attempt with them asking...

  • Casual Listener
  • How can I remove the link to my Facebook? I want to deactivate my Facebook, but then it won't let me use Spotify when I do. Tried contacting the "support" from a link on another thread and, surprise,...
  • Richard
  • Community Legend
  • 373 Views
  • 4 replies
  • 0 likes
  • 373 Views
  • 4 replies
  • 0 likes

willing but unable to get a premium account

Hi! I had a spotify account for ages but recently moved countries and now when I want to upgrade to premium account which btw cost me 10 EUR instead of 10 SGD which my husband pays because he got an account while already in Singapore - I keep on gett...

  • Newbie
  • Hi! I had a spotify account for ages but recently moved countries and now when I want to upgrade to premium account which btw cost me 10 EUR instead of 10 SGD which my husband pays because he got an ...
  • Peter__
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Premium Account

I use Spotify on my i pad. After my free trial I see I am being charged for a Premium account. I wish to downgrade to 'unlimited'. How do I do this?

  • Newbie
  • I use Spotify on my i pad.  After my free trial I see I am being charged for a Premium account.   I wish to downgrade to 'unlimited'.  How do I do this?
  • Peter__
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

upgradeing

I am not seeing where I can upgrade to premium on my account can someone tell me?

  • Newbie
  • I am not seeing where I can upgrade to premium on my account can someone tell me?
  • Peter__
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

cant remember user name and password?!

Hi, I cannot use spotify on my mobile from this morning. I cannot remember my log in details, although I know my long number. and the e mail address attached to the account. It's all working fine on the lap top, but not on the mobile. when i ask for ...

  • Casual Listener
  • Hi,  I cannot use spotify on my mobile from this morning.  I cannot remember my log in details, although I know my long number. and the e mail address attached to the account.  It's a...
  • Stupify
  • Community Legend
  • 678 Views
  • 3 replies
  • 0 likes
  • 678 Views
  • 3 replies
  • 0 likes

Suggested Free Account Enhancement

Hi Marketing/Customer Accounts Team, I have a suggestion for your free subscribers. Why not credit their account with an additional 20 minutes of free music a month when they click on an add? Obviousliy you would need to limit the nubmer of click-thr...

  • Newbie
  • Hi Marketing/Customer Accounts Team,   I have a suggestion for your free subscribers.  Why not credit their account with an additional 20 minutes of free music a month when they click on ...
  • Peter__
  • Community Legend
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! I can't renew my subscription, it tells me I got I don't have any funds etc.

Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscriptions page. If you still get this message after updating you...

  • Casual Listener
  • Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current payment details please go to your subscription...
  • ineedsomehelp
  • Casual Listener
  • 1564 Views
  • 1 replies
  • 0 likes
  • 1564 Views
  • 1 replies
  • 0 likes

I bought Spotify Unlimited, but I'm still getting adverts

I have quit / restarted, logged out and back in, reinstalled / updated. And yet if I go to my account settings it says I'm on Unlimited. I did have a Premium account a couple of months ago. Any ideas? Quite annoying.

  • Newbie
  • I have quit / restarted,  logged out and back in, reinstalled / updated.   And yet if I go to my account settings it says I'm on Unlimited.   I did have a Premium account a couple ...
  • Peter__
  • Community Legend
  • 442 Views
  • 4 replies
  • 1 likes
  • 442 Views
  • 4 replies
  • 1 likes

Spotify Keeps Shutting Down

Problems this morning - Spotify keeps shutting down. First instance was on deleting a recieved track - tried to delete it twice with the delete key - both times Spotify closed and had to sign back in. Second instance was when clicking on a link throu...

  • Newbie
  • Problems this morning - Spotify keeps shutting down.   First instance was on deleting a recieved track - tried to delete it twice with the delete key - both times Spotify closed and had to sig...
  • Peter__
  • Community Legend
  • 2041 Views
  • 1 replies
  • 0 likes
  • 2041 Views
  • 1 replies
  • 0 likes

PREMIUM WILL NOT GO AWAY

Please Help!I signed up for the spotify premium 30 day trial. Two days before, I cancelled my subscription. A few days later (i.e today) it still says im signed up for premium. I wen't online and lo and behold, i was charged for another months subscr...

  • Newbie
  • Please Help! I signed up for the spotify premium 30 day trial. Two days before, I cancelled my subscription. A few days later (i.e today) it still says im signed up for premium. I wen't online and l...
  • Peter__
  • Community Legend
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Premium account

Hi I am a spotify premium user and have been since November I was using it last night and it was running very slow so I signed out and signed back and all my playlists have been wiped and at the top it says " 48 hours of your trial remain" I have it ...

  • Newbie
  • Hi I am a spotify premium user and have been since November I was using it last night and it was running very slow so I signed out and signed back and all my playlists have been wiped and at the top ...
  • Peter__
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Gift Card problem

Now then, I have been given a gift card. I activated it and selected to use it for downloads. I was given this message; Your account has been credited with 15 Spotify Downloads There is a problem, I can't download any music. I've done it in the past ...

  • Newbie
  • Now then,   I have been given a gift card. I activated it and selected to use it for downloads. I was given this message;   Your account has been credited with 15 Spotify Downloads &nb...
  • Peter__
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Cannot try/buy premium for my French account from abroad

Hi there, I am trying to try/subscribe to premium account from abroad (China and Singapore via VPN) but it keeps telling me that premium account are not available in my country. BUT my profile is set to France as well as my credit card (VISA from Fra...

  • Casual Listener
  • Hi there,   I am trying to try/subscribe to premium account from abroad (China and Singapore via VPN) but it keeps telling me that premium account are not available in my country. BUT my profi...
  • LonGi3
  • Casual Listener
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

expired offline license

Im needing to reset my offline listening privileges as they have expired?

  • Newbie
  • Im needing to reset my offline listening privileges as they have expired?
  • MikeyB
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Help please

I am a premium subscriber and plugged into my Internet for the first time in a while, it downloaded the new version and deleted every single playlist. I had 4 and 1/2 days of music I can't remember it all please help I only log in with spotify not Fa...

  • Casual Listener
  • I am a premium subscriber and plugged into my Internet for the first time in a while, it downloaded the new version and deleted every single playlist. I had 4 and 1/2 days of music I can't remember i...
  • MikeyB
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes