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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • 1286584072
  • Visitor
  • 265826 Views
  • 519 replies
  • 34 likes
  • Account
    Free
  • 265826 Views
  • 519 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13063 Views
  • 6 replies
  • 11 likes
  • Security
  • 13063 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529857 Views
  • 989 replies
  • 113 likes
  • Account
  • 529857 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128177 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128177 Views
  • 74 replies
  • 12 likes

Charged prematurely

The website said I was going to be charged again on 5/5/2013, I was going to cancel on 5/3/2013 to avoid another charge as I cannot afford this service anymore. I was charged the subscription price of 9.99 today on 5/2/2013. I need to have this charg...

  • Casual Listener
  • The website said I was going to be charged again on 5/5/2013, I was going to cancel on 5/3/2013 to avoid another charge as I cannot afford this service anymore. I was charged the subscription price o...
  • MikeyB
  • Community Legend
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

Upgraded to Premium but my account says I still using Spotify Free

I bought Spotify Premium 2013-03-12 / Order ID: 168435210013.On my profile/account it says I still have Spotify Free and I get ads over the screen. (The annoying voice-ads are gone though.)When I try to play Spotify on my Iphone it does´'t work. I ha...

  • Newbie
  • I bought Spotify Premium 2013-03-12 / Order ID: 168435210013. On my profile/account it says I still have Spotify Free and I get ads over the screen. (The annoying voice-ads are gone though.) W...
  • MikeyB
  • Community Legend
  • 544 Views
  • 4 replies
  • 0 likes
  • 544 Views
  • 4 replies
  • 0 likes

Forced to pay for Unlimited when I didn't want it

Can i have my money back? Recently, I discovered that I was paying for an Unlimited Spotify subscription, when I didn't need it, I can't do anything and I have searched in the FAQ and asked for help via email. Please I need help with these as it is m...

  • Newbie
  • Can i have my money back? Recently, I discovered that I was paying for an Unlimited Spotify subscription, when I didn't need it, I can't do anything and I have searched in the FAQ and asked for help ...
  • Taylor
  • Community Legend
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

Student card not registering

Please help!!! My student card (NUS extra that I have paid for) is not registering!!! I signed up a couple of nights ago, expecting to get spotify premium for £4.99 but it is charging me £9,99!! I put in my student card number again- yesterday it sai...

  • Newbie
  • Please help!!! My student card (NUS extra that I have paid for) is not registering!!! I signed up a couple of nights ago, expecting to get spotify premium for £4.99 but it is charging me £9,99!! I pu...
  • Taylor
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Unable to access account

hi,I cannot access my account (username: ummon).I was forced to create another account with another mail but I wish to use the original one Every time I try to acces this account I receive a generic errore (try later), i also tried to reset password,...

  • Visitor
  • hi, I cannot access my account (username: ummon). I was forced to create another account with another mail but I wish to use the original one 🙂 Every time I try to acces this account I receive a ...
  • meahtenoha
  • Spotify
  • 1034 Views
  • 7 replies
  • 0 likes
  • 1034 Views
  • 7 replies
  • 0 likes

Accidentally deleted my spotify playlist

Can a mod help me out plz? My keyboard dropped and as I went to catch it I mashed keys that deleted my "what a pro" playlist. I had almost 900 songs. Any help would be greatly appreciated. Thanks in advance.

  • Casual Listener
  • Can a mod help me out plz? My keyboard dropped and as I went to catch it I mashed keys that deleted my "what a pro" playlist. I had almost 900 songs. Any help would be greatly appreciated. Thanks in ...
  • Joe
  • Community Legend
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Canada?

Hello everyone! I signed up my Spotify account in France, but now im living in Canada and i cant change my country on my profile. I heard that Spotify doesnt exist here but sometimes Spotify is working and sometimes not! Is that a bug or something? I...

  • Casual Listener
  • Hello everyone!   I signed up my Spotify account in France, but now im living in Canada and i cant change my country on my profile. I heard that Spotify doesnt exist here but sometimes Spoti...
  • Kakawet
  • Casual Listener
  • 1304 Views
  • 3 replies
  • 0 likes
  • 1304 Views
  • 3 replies
  • 0 likes

dano

No acepta mi tarjeta para conseguir la versión premium

  • Newbie
  • No acepta mi tarjeta para conseguir la versión premium
  • Peter__
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Solved!! new to spotify...help me

So, i recently got the one month free premium spotify demo. i had many friends and family recommend it, but there are certain things i am looking for clarity on.... -can i have multiple devices logged in playing different things at once? (ie, my son ...

  • Newbie
  • So, i recently got the one month free premium spotify demo.  i had many friends and family recommend it, but there are certain things i am looking for clarity on....   -can i have multi...
  • Peter__
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Solved!! Can't use premium that I just bought

I just bought premium after my 48 hr free trial was over and anytime I try to listen to a song it says only for premium users so I logged out and back in quite a few times and still nothing. Please help me listen to the music I am paying for thank yo...

  • Regular
  • I just bought premium after my 48 hr free trial was over and anytime I try to listen to a song it says only for premium users so I logged out and back in quite a few times and still nothing. Please h...
  • Johan-NL
  • Casual Listener
  • 1858 Views
  • 13 replies
  • 0 likes
  • 1858 Views
  • 13 replies
  • 0 likes

Account Information Erased - Not behaving as Premium

I have been a Premium user for months and now all of my playlists are gone, and my iPhone app is acting like I am not a Premium user. I have logged in and out multiple times, have used my Spotify login as well as my Facebook login... no change. On th...

  • Regular
  • I have been a Premium user for months and now all of my playlists are gone, and my iPhone app is acting like I am not a Premium user.   I have logged in and out multiple times, have used my ...
  • juggle67
  • Regular
  • 949 Views
  • 12 replies
  • 0 likes
  • 949 Views
  • 12 replies
  • 0 likes

Solved!! Upgraded to Premium but iPhone app not recognizing account status

Hi, I installed the iPhone app sometime ago which started a 30 day premium trial which has now ended. Since there isn't a way to upgrade directly from the mobile app, I used my desktop to upgrade my account. Since there's no option to directly jump i...

  • Casual Listener
  • Hi,   I installed the iPhone app sometime ago which started a 30 day premium trial which has now ended. Since there isn't a way to upgrade directly from the mobile app, I used my desktop to ...
  • jamesfile
  • Casual Listener
  • 744 Views
  • 2 replies
  • 0 likes
  • 744 Views
  • 2 replies
  • 0 likes

PREMIUM NOT WORKING?

Bought spotify premium today, got my receipt and everything and it says on my account that I have an active spotify premium but I still can't listen on my phone? HELP

  • Newbie
  • Bought spotify premium today, got my receipt and everything and it says on my account that I have an active spotify premium but I still can't listen on my phone? HELP
  • Peter__
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Premium don´t work

Hello, I have just bought Spotify Premiun, but it´s not working, and I have tried on my iPhone and computer - I have tried to reinstall it, but I still can´t play music (because i exceeded the 10-hour limit). My subscirption page says that I have an ...

  • Music Fan
  • Hello, I have just bought Spotify Premiun, but it´s not working, and I have tried on my iPhone and computer - I have tried to reinstall it, but I still can´t play music (because i exceeded the 10-hou...
  • Alexhp
  • Music Fan
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Playlists have all disappeared

I logged into Spotify and it seems that all of my playlists have completely disappeared. Does anyone know how to fix this?

  • Casual Listener
  • I logged into Spotify and it seems that all of my playlists have completely disappeared. Does anyone know how to fix this?
  • stephbeswickx
  • Casual Listener
  • 418 Views
  • 4 replies
  • 0 likes
  • 418 Views
  • 4 replies
  • 0 likes

Offline playlist.

my offiline won't work at all. no songs will sync! Why is this happening ?

  • Music Fan
  • my offiline won't work at all. no songs will sync! Why is this happening ?
  • AidanQ10
  • Music Fan
  • 1195 Views
  • 15 replies
  • 0 likes
  • 1195 Views
  • 15 replies
  • 0 likes

Please help, Im new

Hi, I just discovered Spotify and so far what I know about it, it seems great. I just have two questions. If I do not subscribe, can I still get music on just my Iphone and IPad, not offline. Also I dont mind ads. If I do not subscibe and am able to ...

  • Newbie
  • Hi, I just discovered Spotify and so far what I know about it, it seems great.  I just have two questions.  If I do not subscribe, can I still get music on just my Iphone and IPad, not offl...
  • Peter__
  • Community Legend
  • 537 Views
  • 2 replies
  • 0 likes
  • 537 Views
  • 2 replies
  • 0 likes

Cant Change Payment Method.

I cant remove my payment method on the website. It continues to show my current credit card information. Spotify has now charged me for my subscription and has caused an over draft fee with my bank. I love the service very much and never had an issue...

  • Newbie
  • I cant remove my payment method on the website. It continues to show my current credit card information. Spotify has now charged me for my subscription and has caused an over draft fee with my bank. ...
  • Peter__
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Spotify is connecting to a old account

I need some help asap!!! Tried to log in to my account to Facebook, but suddently my old account for about 5 years ago seems to be the only one I can find. Have tried to log in with my new email adress, have reset my passwords but nothing works to fi...

  • Newbie
  • I need some help asap!!!    Tried to log in to my account to Facebook, but suddently my old account for about 5 years ago seems to be the only one I can find. Have tried to log in with ...
  • Peter__
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes