Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4301 Views
  • 0 replies
  • 9 likes
  • Security
  • 4301 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 463123 Views
  • 974 replies
  • 110 likes
  • Account
  • 463123 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204949 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204949 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112815 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112815 Views
  • 72 replies
  • 12 likes

trouble with ipad and spotify

I subscribed the unlimited version after having unsubscribed the premium version. Now Spotify works on pc but no longer on Ipad. An icon suggest I'd subscribe again a premium version, but it doesn't sounds me right!, even because the app is already o...

  • Casual Listener
  • I subscribed the unlimited version after having unsubscribed the premium version. Now Spotify works on pc but no longer on Ipad.  An icon suggest I'd subscribe again  a premium version, but...
  • Peter__
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Deleted playlists

Hey, somoene stole my phone, and all my playlists got deleted, I was wondering if there is anyway to recover them, or i a spotify moderator could recover them, the account is martymeister98. Thx

  • Newbie
  • Hey, somoene stole my phone, and all my playlists got deleted, I was wondering if there is anyway to recover them, or i a spotify moderator could recover them, the account is martymeister98. Thx
  • Peter__
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! Deleted my playlist by accident

i accidentally deleted my playlist and with it my spotify library, is there any way i could get it back thanks

  • Casual Listener
  • i accidentally deleted my playlist and with it my spotify library, is there any way i could get it back   thanks
  • Peter__
  • Community Legend
  • 641 Views
  • 3 replies
  • 0 likes
  • 641 Views
  • 3 replies
  • 0 likes

Logging in issue

Hi, the card we pay for spotify with had to be cancelled and since we logged the new card details, we cannot get onto spotify premium or access playlists from mobile devices etc

  • Casual Listener
  • Hi, the card we pay for spotify with had to be cancelled and since we logged the new card details, we cannot get onto spotify premium or access playlists from mobile devices etc
  • Peter__
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Gift card problem?

Hey! I bought a gift card worth of 60€, I tried to redeem it yesterday and I tried to get 6 months of Premium, I got error message that you can't activate it now, try it again later. I decided, maybe it's just a problem with your servers so I decided...

  • Newbie
  • Hey!   I bought a gift card worth of 60€, I tried to redeem it yesterday and I tried to get 6 months of Premium, I got error message that you can't activate it now, try it again later. I decid...
  • Sam
  • Spotify
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Too many Spotify-deals

HelloHow do I cancel one of my accounts? I seem to pay 99 kroner each month for 4 or 5 accounts.I really don't need all of them...

  • Newbie
  • Hello How do I cancel one of my accounts?  I seem to pay 99 kroner each month for 4 or 5 accounts. I really don't need all of them... 🙂  
  • Sam
  • Spotify
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Large Charges?

I have recently researched Spotify and found that some users are getting charged in upwards to $130 to there credit card without there authorization. How does that happen so I can prevent that? Does it cost money to make sync songs, or what? I don't ...

  • Visitor
  • I have recently researched Spotify and found that some users are getting charged in upwards to $130 to there credit card without there authorization. How does that happen so I can prevent that? Does ...
  • Sam
  • Spotify
  • 465 Views
  • 3 replies
  • 0 likes
  • 465 Views
  • 3 replies
  • 0 likes

Wrong card charged

Hello I just recently subscribed back to Spotify Premium, but I had a new debit card. It had my old debit card on file and charged that one but I no longer have that one, and as soon as I saw that it charged the old card, I changed the charging info ...

  • Newbie
  • Hello 🙂 I just recently subscribed back to Spotify Premium, but I had a new debit card. It had my old debit card on file and charged that one but I no longer have that one, and as soon as I saw tha...
  • MikeyB
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Why does Facebook account and Email account merge?

Hi, I have, well i guess had 2 spotify acounts: one with facebook, and one with my email. It seems that the 2 have somehow merged and that my facebook friends are on my email account and all my playlist have dissapeered. when i log in with my faceboo...

  • Casual Listener
  • Hi, I have, well i guess had 2 spotify acounts: one with facebook, and one with my email. It seems that the 2 have somehow merged and that my facebook friends are on my email account and all my playl...
  • toasterkite
  • Casual Listener
  • 284 Views
  • 2 replies
  • 0 likes
  • 284 Views
  • 2 replies
  • 0 likes

he borrado una lista de reproduccion

He borrado una lista de reproduccion, a ver si podria recuperarla, se llama pachangueomuchas gracias saludos.

  • Newbie
  • He borrado una lista de reproduccion, a ver si podria recuperarla, se llama pachangueo muchas gracias saludos.
  • Peter__
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

My facebook is linked to a new spotify account and i can't acess my previous one!

I accidently linked my facebook to my dads spotify account meaning i had his premium account instead of my usally free version. My dad switched them back again but when i logged into spotify using my facebook details it created a new account with out...

  • Casual Listener
  • I accidently linked my facebook to my dads spotify account meaning i had his premium account instead of my usally free version. My dad switched them back again but when i logged into spotify using my...
  • Peter__
  • Community Legend
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

student discount

my student discount is not working on spotify , every time i try and complete the payment and insert my password it tells me to try again later, what can i do to sort it out?

  • Visitor
  • my student discount is not working on spotify , every time i try and complete the payment and insert my password it tells me to try again later, what can i do to sort it out?
  • Taylor
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Spotify Premium password

Hey! I just ordered my Spotify Premium, but I cant acces it because of an old e-mail adress I d not know my password to.Now I have upgraded my e-mail adress to stine.iren.olaussen@gmail.comCan I please get my Spotify Premium password on my new e-mail...

  • Newbie
  • Hey!   I just ordered my Spotify Premium, but I cant acces it because of an old e-mail adress I d not know my password to. Now I have upgraded my e-mail adress to stine.iren.olaussen@gmai...
  • Taylor
  • Community Legend
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

device reset request

Is posting "please reset " here enough ? Or do i need to post my account name

  • Regular
  • Is posting "please reset " here enough ? Or do i need to post my account name
  • Peter__
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Spotify on Mac, fine, on Intenet TV, trouble

I am able to log into Spotify on my wife's account or my account, both on Mac computers...and can access Spotify fine. But when I try to log into either account on my Internet-ready TV, I can't get past the username and password. It accepts the info,...

  • Casual Listener
  • I am able to log into Spotify on my wife's account or my account, both on Mac computers...and can access Spotify fine. But when I try to log into either account on my Internet-ready TV, I can't get p...
  • WillChap
  • Casual Listener
  • 334 Views
  • 4 replies
  • 0 likes
  • 334 Views
  • 4 replies
  • 0 likes

Need to cancel ASAP

Dear Spotify, I would like to cancel my premium account, but I am not able to because my profile indicates that I'm a free user. I've been using all the premium features and my credit card got charged last month, so everything is in sync except for m...

  • Visitor
  • Dear Spotify,   I would like to cancel my premium account, but I am not able to because my profile indicates that I'm a free user.  I've been using all the premium features and ...
  • Peter__
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Sharing playlists etc

Hello, I am a premium user and my brother just started using Spotify. He is using the free version and wants no part of Facebook. Can we still hook up and share songs/playlists? Thanks in advance!

  • Regular
  • Hello,   I am a premium user and my brother just started using Spotify. He is using the free version and wants no part of Facebook. Can we still hook up and share songs/playlists? Thanks in ad...
  • Loke2112
  • Regular
  • 331 Views
  • 4 replies
  • 0 likes
  • 331 Views
  • 4 replies
  • 0 likes

Can't Cancel Subscription on Secondary Account

Accidentaly set up a secondary account and I'm unable to cancel the subscription to it so I can get back to my original account with all of my playlists and Spotify Premium.

  • Visitor
  • Accidentaly set up a secondary account and I'm unable to cancel the subscription to it so I can get back to my original account with all of my playlists and Spotify Premium.   
  • Peter__
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Wrong subscription

I Accidentally Selected The wrong subscription. Unlimited Account Which I Now Have, but I wanted the premium. On The site I visited on my phone for entering my code I could only choose one option!I hope it can be changed

  • Newbie
  • I Accidentally Selected The wrong subscription. Unlimited Account Which I Now Have, but I wanted the premium. On The site I visited on my phone for entering my code I could only choose one option! ...
  • Peter__
  • Community Legend
  • 235 Views
  • 1 replies
  • 1 likes
  • 235 Views
  • 1 replies
  • 1 likes

Spotify - facebook major issues

Dont know where to ask, so I start here. Been trying to connect my Spotify with my fb for several hours now, but it JUST WONT DO IT CAPTAIN! Have done all the usual: clean install, log in, log out bla bla bla, you know the drill. The thing is I've be...

  • Music Fan
  • Dont know where to ask, so I start here. Been trying to connect my Spotify with my fb for several hours now, but it JUST WONT DO IT CAPTAIN! Have done all the usual: clean install, log in, log out bl...
  • Peter__
  • Community Legend
  • 447 Views
  • 5 replies
  • 0 likes
  • 447 Views
  • 5 replies
  • 0 likes