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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • JENNICARO
  • Regular
  • 262230 Views
  • 511 replies
  • 34 likes
  • Account
    Free
  • 262230 Views
  • 511 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13028 Views
  • 6 replies
  • 11 likes
  • Security
  • 13028 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 529030 Views
  • 989 replies
  • 113 likes
  • Account
  • 529030 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128058 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128058 Views
  • 74 replies
  • 12 likes

Two people having two different collections for the same artist?

So, I'm not sure if this is the best place to put this. My friend has a spotify free account, and I have a premium account, and there's an artist called Placebo that he wants me to get more into. However, I only have one album by them on my spotify a...

  • Regular
  • So, I'm not sure if this is the best place to put this. My friend has a spotify free account, and I have a premium account, and there's an artist called Placebo that he wants me to get more into. How...
  • mikebush
  • Casual Listener
  • 414 Views
  • 5 replies
  • 0 likes
  • 414 Views
  • 5 replies
  • 0 likes

Solved!! How to recover a playlist on spotify

Hello. When a logged on my spotify this morning one of my playlists were messing. Can I somehow retrieve it? It's called Oi. I would be really happy if anybody can help me. I read in another thread that you can use Time Machine to get it back, but I ...

  • Casual Listener
  • Hello. When a logged on my spotify this morning one of my playlists were messing. Can I somehow retrieve it? It's called Oi. I would be really happy if anybody can help me. I read in another thread t...
  • noms
  • Casual Listener
  • 485 Views
  • 2 replies
  • 0 likes
  • 485 Views
  • 2 replies
  • 0 likes

Spotify not running smoothly; will play lists be gone if re-install?

Hello, Lately my Spotify premium isn't running smoothly anymore. It takes a very long time to start Spotify and the menu bar looks different. I wonder if I should remove Spotify from my desktop and re install Spotify again but I don't want to lose al...

  • Newbie
  • Hello,   Lately my Spotify premium isn't running smoothly anymore. It takes a very long time to start Spotify and the menu bar looks different. I wonder if I should remove Spotify from my ...
  • Peter__
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Appalling service

I am completely fed up with Spotify. It is impossible to make the service work properly following your latest upgrade. It is impossible to contact you in any way whatsoever. Despite paying for a premium service, I am able to access Spotify about 1 da...

  • Casual Listener
  • I am completely fed up with Spotify. It is impossible to make the service work properly following your latest upgrade. It is impossible to contact you in any way whatsoever. Despite paying for a prem...
  • Peter__
  • Community Legend
  • 297 Views
  • 1 replies
  • 1 likes
  • 297 Views
  • 1 replies
  • 1 likes

all my songs are gone

Help me! All my songs are gone on spotify! Can i get it back? :((

  • Casual Listener
  • Help me! All my songs are gone on spotify! Can i get it back? :((
  • Peter__
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Premium account Won't Work On IPHONE 4S

Hello Communtiy Today I got my free trial and I'm already having issues before listeningIt tells me that I need to upgrade my account. A friend got one today too and he says that it only works on a computer. I honestly got this account to use it main...

  • Newbie
  • Hello Communtiy Today I got my free trial and I'm already having issues before listening It tells me that I need to upgrade my account. A friend got one today too and he says that it only works ...
  • Peter__
  • Community Legend
  • 663 Views
  • 1 replies
  • 1 likes
  • 663 Views
  • 1 replies
  • 1 likes

Local Music Not Syncing to iPhone and iPad

I am a Premium user, and in the past have been able to sync my music on local files on my computer to my iPhone. Yet, I began having issues about a month ago, so I reinstalled the applications on my iPhone, iPad, and Computer. Yet, I am still not abl...

  • Casual Listener
  • I am a Premium user, and in the past have been able to sync my music on local files on my computer to my iPhone. Yet, I began having issues about a month ago, so I reinstalled the applications on my ...
  • Peter__
  • Community Legend
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes

Solved!! I've paid for Premium and it's not upgraded! 1/5/13

EDIT: This issue has now been fixed. Log out and log back in and your accounts should get that sweet, sweet Premium. EDIT #2: May have spoken a little too soon. Bear with us a little big longer folks. Hi guys, We're currently having a little server i...

  • Spotify
  • Spotify
  • EDIT: This issue has now been fixed. Log out and log back in and your accounts should get that sweet, sweet Premium.   EDIT #2: May have spoken a little too soon. Bear with us a little big l...
  • Sam
  • Spotify
  • 26933 Views
  • 228 replies
  • 0 likes
  • 26933 Views
  • 228 replies
  • 0 likes

Solved!! My Premium isn't working

Hi i upgraded my account to premium but it isn't working on my PC or my iPhone i have tried everything on this fourm but nothing did work any help please.

  • Casual Listener
  • Hi i upgraded my account to premium but it isn't working on my PC or my iPhone i have tried everything on this fourm but nothing did work any help please.
  • o-dogg98
  • Casual Listener
  • 959 Views
  • 2 replies
  • 1 likes
  • 959 Views
  • 2 replies
  • 1 likes

Solved!! premium account not working

hello just bought a premium account it doesnt work.. ive got my recieve ticket on my email but it doesnt work i tried every thing but it doesnt work anyone who can help me thank you!

  • Casual Listener
  • hello just bought a premium account it doesnt work.. ive got my recieve ticket on my email but it doesnt work i tried every thing but it doesnt work anyone who can help me thank you!
  • jaleesaa
  • Casual Listener
  • 576 Views
  • 5 replies
  • 0 likes
  • 576 Views
  • 5 replies
  • 0 likes

Felbelastnng for abonnement.

Jeg har kun en spotifykonto, men belastes 3 ganger pr mnd. Nå har jeg prøvd alle kanaler og er oppgtt!!!!!

  • Newbie
  • Jeg har kun en spotifykonto, men belastes 3 ganger pr mnd. Nå har  jeg prøvd alle kanaler og er oppgtt!!!!!
  • Peter__
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

download from spotify to pc

Hi, is there any way to upgrade my account in order to have a feature to download some of my favorite songs to my pc?

  • Newbie
  •     Hi, is there any way to upgrade my account in order to have a feature to download some of my favorite songs to my pc?
  • Peter__
  • Community Legend
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Solved!! Premium member - ipad won't allow on demand streaming

I can stream on my iPhone but not my ipad. I logged out and logged back in to no avail.

  • Casual Listener
  • I can stream on my iPhone but not my ipad. I logged out and logged back in to no avail.
  • Lucylu24
  • Newbie
  • 1567 Views
  • 6 replies
  • 0 likes
  • 1567 Views
  • 6 replies
  • 0 likes

Just bought premium, but it's not working!

Kinda frustrated, I just signed up for premium so that I could get my music on my iPhone, but I can't listen to anything, just says that I need to get premium to stream, but my account-info says that I have an active premium account already. What do ...

  • Newbie
  • Kinda frustrated, I just signed up for premium so that I could get my music on my iPhone, but I can't listen to anything, just says that I need to get premium to stream, but my account-info says that...
  • user-removed
  • Not applicable
  • 1256 Views
  • 16 replies
  • 0 likes
  • 1256 Views
  • 16 replies
  • 0 likes

Solved!! Why does my profile have my IP address and is that public?

In my forum account it shows my last used IP address.Is this made public information?If so, whyyyyyyyyyy?

  • Regular
  • In my forum account it shows my last used IP address. Is this made public information? If so, whyyyyyyyyyy?
  • foxmuel
  • Regular
  • 766 Views
  • 2 replies
  • 0 likes
  • 766 Views
  • 2 replies
  • 0 likes

Subscription doesn't work

Paying for Premium...can't download playlists on my android. Says "premium account required". Restated. Deleted app. Cleared cache. Logged out. Everything. Doesn't work. .....So you guys just like taking my money or what?

  • Casual Listener
  • Paying for Premium...can't download playlists on my android. Says "premium account required". Restated. Deleted app. Cleared cache. Logged out. Everything. Doesn't work.   .....So you guys j...
  • user-removed
  • Not applicable
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

spotify keeps saying I need a premium account but I have one.

When I try to play a song on my phone, spotify keeps saying I need a premium account, which I have. When I hit the "Get Premium" button and log in, it says I already have a premium account. But still I am unable to use it. Any help, this is how I get...

  • Casual Listener
  • When I try to play a song on my phone, spotify keeps saying I need a premium account, which I have. When I hit the "Get Premium" button and log in, it says I already have a premium account. But still...
  • arnoldg9815
  • Casual Listener
  • 1645 Views
  • 9 replies
  • 1 likes
  • 1645 Views
  • 9 replies
  • 1 likes

Paid for premium, logged in with username, still have ads

This is quite frustrating and I know that a lot of others have talked about this already but nothing I try seems to help. I've signed in with my username, not email, and when I go to my profile it says I have an active premium account. I've signed in...

  • Casual Listener
  • This is quite frustrating and I know that a lot of others have talked about this already but nothing I try seems to help. I've signed in with my username, not email, and when I go to my profile it sa...
  • user-removed
  • Not applicable
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

offline playlists

my offline playlists takes a very long time to download each song, what is causing this tohappen?

  • Music Fan
  • my offline playlists takes a very long time to download each song, what is causing this to happen?
  • AidanQ10
  • Music Fan
  • 608 Views
  • 4 replies
  • 0 likes
  • 608 Views
  • 4 replies
  • 0 likes

Premium not working

I just signed up and got a trial on spotify premium for 30 days, but when I log on there is no text saying premium next to spotify, and I still get ads, and when Im trying to listen to songs on my phone it says I'll need premium. On the account manag...

  • Casual Listener
  • I just signed up and got a trial on spotify premium for 30 days, but when I log on there is no text saying premium next to spotify, and I still get ads, and when Im trying to listen to songs on my ph...
  • user-removed
  • Not applicable
  • 1058 Views
  • 14 replies
  • 0 likes
  • 1058 Views
  • 14 replies
  • 0 likes