Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 351883 Views
  • 901 replies
  • 105 likes
  • Account
  • 351883 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152151 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152151 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88256 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88256 Views
  • 68 replies
  • 10 likes

Help in buying a premium account

Hi, i´m from Portugal, and the service is new here :). So... I Creat a new acount, and it´s on free, but i want to buy premium, but i can´t, because i don´t have an Credit card, so... I´m less than 18, but the problem is that my dad don´t trust in In...

  • Newbie
  • Hi, i´m from Portugal, and the service is new here :). So... I Creat a new acount, and it´s on free, but i want to buy premium, but i can´t, because i don´t have an Credit card, so... I´m less than 1...
  • Liam
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Finalización periodo de prueba PREMIUM

He recibido un correo diciéndome que se aproxima la fecha de finalización del periodo de prueba de 30 días. También se me dice que debo pagar si no cancelo mi suscrpción en PREMIUM 30 días gratis. No entiendo por qué me dicen esto si hace días que ca...

  • Newbie
  • He recibido un correo diciéndome que se aproxima la fecha de finalización del periodo de prueba de 30 días. También se me dice que debo pagar si no cancelo mi suscrpción en PREMIUM 30 ...
  • 190 Views
  • 0 replies
  • 1 likes
  • 190 Views
  • 0 replies
  • 1 likes

help please

i am trying to sign up for premium with my credit card ......everytime i try to sign up there is an error with my payment? i know for a fact my card works i use it everyday so what gives?

  • Casual Listener
  • i am trying to sign up for premium with my credit card ......everytime i try to sign up there is an error with my payment? i know for a fact my card works i use it everyday so what gives?
  • Sam
  • Spotify
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

can't start free trial

I've Been TryiNG To Pay through BokuButTheyHaveNotTextedMeThePinYet... Anyone Else Have ThisProblem?

  • Newbie
  • I've Been TryiNG To Pay through BokuButTheyHaveNotTextedMeThePinYet... Anyone Else Have ThisProblem?
  • Sam
  • Spotify
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Spotify crashes when adding or clicking a certain friend

Hello, I have found a wierd fault in Spotify for a certain friend/contact. This happens ONLY for that particular friend. The syntax is 1148233***. I don't want to add the whole string but I can give it to Spotify crew if someone requests it directly....

  • Newbie
  • Hello, I have found a wierd fault in Spotify for a certain friend/contact. This happens ONLY for that particular friend. The syntax is 1148233***. I don't want to add the whole string but I can giv...
  • Liam
  • Community Legend
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Upgraded to premium and i still can't access to mobile

I had bought unlimited but shortly realized i couldn't access mobile , it keeps saying only premium can access this but I'm premium? Please help..

  • Newbie
  • I had bought unlimited but shortly realized i couldn't access mobile , it keeps saying only premium can access this but I'm premium? Please help..
  • Peter__
  • Community Legend
  • 450 Views
  • 3 replies
  • 0 likes
  • 450 Views
  • 3 replies
  • 0 likes

Account Hacked and No longer exists

I initially set up under the email [snip - email - mod]. I have emailed spotify a week ago with no reply. I should still be paying for service but my user name no longer seems to exist so I am thinking someone has changed it

  • Newbie
  • I initially set up under the email [snip - email - mod]. I have emailed spotify a week ago with no reply. I should still be paying for service but my user name no longer seems to exist so I am thinki...
  • Peter__
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Premium account in Turkey

Hi, I have a USA spotify account but am staying in turkey for about 5 months. I have used the 14 day grace period for being out of my home country and can no longer stream from spotify. If I upgrade to a premium account will I be able to listen again...

  • Newbie
  • Hi, I have a USA spotify account but am staying in turkey for about 5 months.  I have used the 14 day grace period for being out of my home country and can no longer stream from spotify.  I...
  • Richard
  • Community Legend
  • 1054 Views
  • 1 replies
  • 0 likes
  • 1054 Views
  • 1 replies
  • 0 likes

Linking a 3rd Device but not through Fb

Hey Guys.I have spotify Premium on my work phone and personal phone. I want to add it to my iPad but I don't want the ipad to be connected through my Facebook as I won't be the only one using it and I don't want Facebook on the ipad. Is there a way t...

  • Newbie
  • Hey Guys. I have spotify Premium on my work phone and personal phone. I want to add it to my iPad but I don't want the ipad to be connected through my Facebook as I won't be the only one using it an...
  • Stupify
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

I don't want FB to know what I'm listening to

Since I don't like my spotify username (which I got before someone came up with the frustrating idea to require a Facebook account) I decided to create a new account. And so I did, but now I can't HAVE a spotify username? To begin with I had to creat...

  • Casual Listener
  • ...ake facebook account's name? Well, what if I don't want that name either?   The thing is I was going to add some tracks on a public playlist but i don't want my name to tell others who added t...
  • heinz343
  • Newbie
  • 18385 Views
  • 7 replies
  • 0 likes
  • 18385 Views
  • 7 replies
  • 0 likes

UPGRADE

I need help I am tryng to Upgrade from free to Premium. Using my MasterCard (Net+).. card no: 5415.9220. 48xx xxxx I use correct code. Exp. date is 04/14... its credit on my Mastercard account... It will still not be accepted..??? why:::??? Ohter pos...

  • Casual Listener
  • I need help I am tryng to Upgrade from free to Premium. Using my MasterCard (Net+).. card no: 5415.9220. 48xx xxxx  I use correct code. Exp. date is 04/14... its credit on my Mastercard acco...
  • Liam
  • Community Legend
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Payment question

Hi everyone, If I have activated the 1 month free premium account. After this month they send me a mail which ask me a renewal of the account and after that I pay, Or they automatically take money?

  • Newbie
  • Hi everyone, If I have activated the 1 month free premium account. After this month they send me a mail which ask me a renewal of the account and after that I pay, Or they automatically take money?
  • Liam
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Inactive e-mail address set to default

I recently deleted one of the email addresses attached to my Facebook, as the address is inactive and no longer accessible. My Facebook and Spotify accounts are linked, and upon trying to obtain a Spotify username and password to link my account to m...

  • Casual Listener
  • I recently deleted one of the email addresses attached to my Facebook, as the address is inactive and no longer accessible. My Facebook and Spotify accounts are linked, and upon trying to obtain a Sp...
  • Sarinafaye
  • Casual Listener
  • 1646 Views
  • 6 replies
  • 0 likes
  • 1646 Views
  • 6 replies
  • 0 likes

account.

@David wrote: Hello everyone, I'm David, one of the moderators here on the Spotify community. We're here to create a great place for all your Spotify needs -another place to create playlists with friends, tell us about things you want, and help other...

  • Newbie
  • @David wrote: Hello everyone,   I'm David, one of the moderators here on the Spotify community. We're here to create a great place for all your Spotify needs -another place to create play...
  • David
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Poor randomization

I've signed up for the Preimoum service as I want to listen to music on the go. I used to have a Last.fm paid subscription, but had let that go, as it wouldn't serve up the music I asked for. The other *big* reason I'm paying for Sporify, is so that ...

  • Regular
  • I've signed up for the Preimoum service as I want to listen to music on the go. I used to have a Last.fm paid subscription, but had let that go, as it wouldn't serve up the music I asked for. The o...
  • user-removed
  • Not applicable
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! 30 day trial

I signed up to use the 48 hour trial on my iPhone, but then I realized there was an option for the 30 day free trial. I put in my info for the 30 day free trial but my phone still says I have like 45 hours left. Will the 30 day free trial kick in whe...

  • Casual Listener
  • I signed up to use the 48 hour trial on my iPhone, but then I realized there was an option for the 30 day free trial. I put in my info for the 30 day free trial but my phone still says I have like 45...
  • Peter__
  • Community Legend
  • 665 Views
  • 7 replies
  • 0 likes
  • 665 Views
  • 7 replies
  • 0 likes

Solved!! Spotify still using Facebook...?

I love Spotify, but I want to keep that to myself. So I unlinked Facebook, but now after a few months I get a notification in Spotify saying one of my Facebook friends is now also using Spotify? Why is Spotify still connecting to my FB account? Also,...

  • Casual Listener
  • I love Spotify, but I want to keep that to myself. So I unlinked Facebook, but now after a few months I get a notification in Spotify saying one of my Facebook friends is now also using Spotify? &n...
  • meahtenoha
  • Spotify
  • 541 Views
  • 13 replies
  • 0 likes
  • 541 Views
  • 13 replies
  • 0 likes

Play a certain artist?

I have unlimited and I'm trying to play a certain artist. Is this possible? I do t want to hear the random artists it chooses just the one I want to hear.

  • Newbie
  • I have unlimited and I'm trying to play a certain artist. Is this possible? I do t want to hear the random artists it chooses just the one I want to hear.
  • Liam
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! Unable to pay for Premium

I've posted this in the welcome forums, then realised I should be posting here. Sorry about that! When trying to sign up to a premium account I just get a loading page that never loads anything (after selecting my payment method). I'm currently on a ...

  • Regular
  • I've posted this in the welcome forums, then realised I should be posting here. Sorry about that! When trying to sign up to a premium account I just get a loading page that never loads anything (...
  • mlundwall-dk
  • Casual Listener
  • 685 Views
  • 7 replies
  • 1 likes
  • 685 Views
  • 7 replies
  • 1 likes

lost my premium account

Hi, I tried out spotify premium for free for one month adding my credit card information. And it worked fine for one month. And after one month my credit cards was billed. But here I must have done something wrong because now when I try to login to s...

  • Casual Listener
  • Hi, I tried out spotify premium for free for one month adding my credit card information. And it worked fine for one month. And after one month my credit cards was billed. But here I must have done...
  • Sam
  • Spotify
  • 289 Views
  • 5 replies
  • 0 likes
  • 289 Views
  • 5 replies
  • 0 likes