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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9857 Views
  • 3 replies
  • 9 likes
  • Security
  • 9857 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 492640 Views
  • 981 replies
  • 111 likes
  • Account
  • 492640 Views
  • 981 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1213608 Views
  • 119 replies
  • 117 likes
  • Account
  • 1213608 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122512 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122512 Views
  • 72 replies
  • 12 likes

Membership

Hi, What hapened? I have ben Unlimited for avery long time. Automatic payment every month 49 Sek. All of a sudden I get ads and my status is changed. Please tell me what has changed. B R

  • Newbie
  • Hi, What hapened? I have ben Unlimited for avery long time. Automatic payment every month 49 Sek. All of a sudden I get ads and my status is changed. Please tell me what has changed. B R
  • Peter__
  • Community Legend
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

Couldnot upgrade to Premium

I am in Singapore where Spotify has just launched. I have finished my 48 hour trial and now I want to get Premium account which there is a 30 day trial now. They asked me to enter my Zip code. I did click on the box and intended to enter but it said ...

  • Casual Listener
  • I am in Singapore where Spotify has just launched. I have finished my 48 hour trial and now I want to get Premium account which there is a 30 day trial now. They asked me to enter my Zip code. I did ...
  • Peter__
  • Community Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Cancelled subscription, was still charged for premium, what do I do?

hi. i cancelled on the 18th which was my last day for my premium free trial and it still charged me. I want my money back please!!!

  • Newbie
  • hi. i cancelled on the 18th which was my last day for my premium free trial and it still charged me. I want my money back please!!!
  • Peter__
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Offline access withdrawn.

Since the last client update I've gotten the message that my offline access for my computer has been withdrawn twice. I have no issue on my iPod so far but having to resync 1000+ songs on a slow connection is rather unsettling. I'm only using two dev...

  • Casual Listener
  • Since the last client update I've gotten the message that my offline access for my computer has been withdrawn twice. I have no issue on my iPod so far but having to resync 1000+ songs on a slow conn...
  • Peter__
  • Community Legend
  • 647 Views
  • 6 replies
  • 1 likes
  • 647 Views
  • 6 replies
  • 1 likes

Cant reset my password

Hello, I've the same problem from this topic, but couldn't solve it. http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Resetting-password-doesn-t-work/td-p/337310 Another strage thing that happens is that the ''reset email'' arrives onl...

  • Newbie
  • Hello,   I've the same problem from this topic, but couldn't solve it.   http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Resetting-password-doesn-t-work/td-p/337310 &nb...
  • Taylor
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Errors on payment

Hello there. Hope somebody from support will read this. I was a Premium user and I selected to pay with my old Paypal account. For some reasons I decided to close my old Paypal and open a new one. On yesterday my renewal using the old Paypal failed b...

  • Music Fan
  • Hello there.   Hope somebody from support will read this.   I was a Premium user and I selected to pay with my old Paypal account.   For some reasons I decided to close my old ...
  • Peter__
  • Community Legend
  • 299 Views
  • 5 replies
  • 0 likes
  • 299 Views
  • 5 replies
  • 0 likes

Subscription vanished, all playlists gone.

I registered few days ago with facebook to spotify and bought the unlimited version.Today my unlimited changed to free and I lost all my playlists.I checked my bank and the payment was sent and verified.Also I can't find my receit under account, it's...

  • Newbie
  • I registered few days ago with facebook to spotify and bought the unlimited version. Today my unlimited changed to free and I lost all my playlists. I checked my bank and the payment was sent and v...
  • Taylor
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Please change my subscription type.

Hi, I have just realised been billed £9.99 for Spotify Premium, however I intended to purchase 'Unlimited'. If you can check my activity you will see I have only ever used spotify from my laptop (if you require my assistance with this, please let me ...

  • Newbie
  • Hi,   I have just realised been billed £9.99 for Spotify Premium, however I intended to purchase 'Unlimited'. If you can check my activity you will see I have only ever used spotify from my la...
  • Taylor
  • Community Legend
  • 6081 Views
  • 1 replies
  • 0 likes
  • 6081 Views
  • 1 replies
  • 0 likes

Payment - when to cancel?

I have no clue what so ever when to cancel my trial on spotify unlimited and last thing I want is to be charged for one more month with out knowing about it. If someone knows where to look I would be thankful

  • Newbie
  • I have no clue what so ever when to cancel my trial on spotify unlimited and last thing I want is to be charged for one more month with out knowing about it. If someone knows where to look I would be...
  • Peter__
  • Community Legend
  • 375 Views
  • 4 replies
  • 0 likes
  • 375 Views
  • 4 replies
  • 0 likes

Monatliche Beträge

Hi Spotify, ich hab eine rechnung von Karna beckommen, von 9,99 und noch irrgendwie eine rechnung, ich habe mich für die 30 tage testversion Angemeldet und nicht für das premium produkt, ich hab auch spotify schon länger nicht mehr benutz und daher t...

  • Newbie
  • Hi Spotify, ich hab eine rechnung von Karna beckommen, von 9,99 und noch irrgendwie eine rechnung, ich habe mich für die 30 tage testversion Angemeldet und nicht für das premium produkt, ich hab auch...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Sportify Premium Auf Handy n97 möglich ja, aber komme mit passwort nicht rein?

habe ein Nokia n97 handy und möchte Premium nutzen, leider komme ich mit meinen daten von facebok nicht rein auf der app was kann ich tun oder gibt es ein seperates Passwort da?weis da jemand bescheid?

  • Newbie
  • habe ein Nokia n97 handy und  möchte Premium nutzen, leider komme ich mit meinen daten von facebok nicht rein auf der app was kann ich tun oder gibt es ein seperates Passwort da?weis da jemand b...
  • Peter__
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Two forum accounts, can't log in to the first

Hi. I logged in to my account and created a community account with the name faern: http://community.spotify.com/t5/user/viewprofilepage/user-id/386418 Then I posted in the Need your offline devices reset? Post here thread (first post on page 99). But...

  • Casual Listener
  • Hi.   I logged in to my account and created a community account with the name faern: http://community.spotify.com/t5/user/viewprofilepage/user-id/386418   Then I posted in the Need your...
  • Adam
  • Roadie
  • 398 Views
  • 5 replies
  • 0 likes
  • 398 Views
  • 5 replies
  • 0 likes

Spotify not working

I tried the 48 free trial on my ipad. Have now gone to the spotify free 30 day trial. Entered card details etc. now when I log on via ipad it keeps saying trial expired get premium. I have uninstalled and reinstalled a number of times solutions???

  • Newbie
  • I tried the 48 free trial on my ipad. Have now gone to the spotify free 30 day trial. Entered card details etc. now when I log on via ipad it keeps saying trial expired get premium. I have uninstalle...
  • Adam
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Disconnected from Facebook, no option to reconnect, no playlists showing up!

I just got a new computer and I tried to de-link my facebook account from spotify and then it deleted all my playlists/music. I want to re-connect to facebook through spotify and there is no social network section of my preferences window. Any help i...

  • Newbie
  • I just got a new computer and I tried to de-link my facebook account from spotify and then it deleted all my playlists/music. I want to re-connect to facebook through spotify and there is no social n...
  • Taylor
  • Community Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

charged yearly subscription although on monthly subscrition

Spotify deducts the premium monthly subscription, then a few days ago, along with the montly subscription, they deducted a whole years subscription.....$119.886 I read FAQ and went to see my subscription status under my account > subscription, it has...

  • Casual Listener
  • Spotify deducts the premium monthly subscription, then a few days ago, along with the montly subscription, they deducted a whole years subscription.....$119.886   I read FAQ and went to see my...
  • Taylor
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

change e-mail

Hello, I have sended 13th of april an contact form to spotify to ask to change my e-mailadress.Now I still have not heard anything back. I was just wondering if that is the correct way to change it. It goes about that the account is from someone who ...

  • Casual Listener
  • Hello,   I have sended 13th of april an contact form to spotify to ask to change my e-mailadress. Now I still have not heard anything back.   I was just wondering if that is the correc...
  • Richard
  • Community Legend
  • 407 Views
  • 4 replies
  • 0 likes
  • 407 Views
  • 4 replies
  • 0 likes

Solved!! Resetting password doesn't work!

Hi there, I forgot my Spotify password. Before I want to add a Paypal account to it I want to make sure I know it. When I click the link in the 'Reset your password'-mail I get the message: Seems to have taken a while. It says that for security reaso...

  • Regular
  • Hi there,   I forgot my Spotify password. Before I want to add a Paypal account to it I want to make sure I know it. When I click the link in the 'Reset your password'-mail I get the mess...
  • Rorey
  • Spotify
  • 14035 Views
  • 12 replies
  • 0 likes
  • 14035 Views
  • 12 replies
  • 0 likes

Solved!! Keeps disconecting me offline mode.

i have Full premium Subscription. Only today problem has started. Keeps going into Offline mode. Firewall is Not blocking. nor is my subscription up. So wtf is going on! have latest update. not gonna pay for this crap if can't play nothing.

  • Gig Goer
  • i have Full premium Subscription. Only today problem has started. Keeps going into Offline mode. Firewall is Not blocking. nor is my subscription up. So wtf is going on! have latest update. not gonna...
  • lilactiger89
  • Newbie
  • 6344 Views
  • 9 replies
  • 0 likes
  • 6344 Views
  • 9 replies
  • 0 likes

I can't seem to download Spotify after I uninstalled it.

There was a problem when I tried to open my Spotify program on my computer so I just thought I could uninstall it then install it again but it says that it can't be downloaded, Someone help.

  • Newbie
  • There was a problem when I tried to open my Spotify program on my computer so I just thought I could uninstall it then install it again but it says that it can't be downloaded, Someone help.
  • MikeyBoi
  • Gig Goer
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Solved!! Payment Options: Paypal, Credit Card, and Purchase Premium within iTunes app?

As I do not have a credit card or a PayPal, since I'm under 18, I would love to buy the Premium Edition but I do not have a credit card or Paypal. I think It would be a great idea to purchase premium within the Spotify app on iTunes for $9.99 every m...

  • Casual Listener
  • As I do not have a credit card or a PayPal, since I'm under 18, I would love to buy the Premium Edition but I do not have a credit card or Paypal. I think It would be a great idea to purchase premium...
  • MikeyBoi
  • Gig Goer
  • 2112 Views
  • 3 replies
  • 0 likes
  • 2112 Views
  • 3 replies
  • 0 likes