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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • WhyNea
  • Newbie
  • 171510 Views
  • 185 replies
  • 13 likes
  • Account
    Free
  • 171510 Views
  • 185 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11321 Views
  • 6 replies
  • 11 likes
  • Security
  • 11321 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515448 Views
  • 986 replies
  • 112 likes
  • Account
  • 515448 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125918 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125918 Views
  • 74 replies
  • 12 likes

30 day free trial not activating

I downloaded Spotify on my Samsung phone and started the Premium 48 hour trial yesterday, but when I try to upgrade it to the 30 day free trial it just redirects me back to my Account page and still says it'll bill me the $9.99 tomorrow, 4/20, to ren...

  • Casual Listener
  • I downloaded Spotify on my Samsung phone and started the Premium 48 hour trial yesterday, but when I try to upgrade it to the 30 day free trial it just redirects me back to my Account page and still ...
  • Sam
  • Spotify
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Can't Load Facebook Friends

Hi, I've downloaded Spotify on both a Mac and a PC, and in both instances the app is unable to load my Facebook friends, (it just keeps "loading" without any success). I log-in through Facebook which appears to have worked ok since I can see my profi...

  • Newbie
  • Hi,   I've downloaded Spotify on both a Mac and a PC, and in both instances the app is unable to load my Facebook friends, (it just keeps "loading" without any success).  I log-in through...
  • Peter__
  • Community Legend
  • 1339 Views
  • 4 replies
  • 0 likes
  • 1339 Views
  • 4 replies
  • 0 likes

48-Hour Free Trial - How to add 30-day free trial?

I signed up for the 48-hour free trial of premium, all running great. I received an e-mail from Spotify thanking me for my 48-hour trial (same day I signed up) and offered an additional 30-day trial on top of the 48-hour trial. When I click the link,...

  • Newbie
  • I signed up for the 48-hour free trial of premium, all running great. I received an e-mail from Spotify thanking me for my 48-hour trial (same day I signed up) and offered an additional 30-day trial ...
  • Peter__
  • Community Legend
  • 700 Views
  • 2 replies
  • 0 likes
  • 700 Views
  • 2 replies
  • 0 likes

1-Customer Service? 2-Where's free Android radio?

1. Is there any company customer service? Absurd if there isn't.2. On 7/31/2012 Spotify's website posted an announcement of free Android Spotify radio (https://www.spotify.com/us/blog/archives/2012/07/31/radio_comes_to_android/ ). Where is it? My And...

  • Newbie
  • 1. Is there any company customer service? Absurd if there isn't. 2. On 7/31/2012 Spotify's website posted an announcement of free Android Spotify radio (https://www.spotify.com/us/blog/archives/2012...
  • Taylor
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Can't log in!

Yesterday I logged into my Spotify from my friends iPad, today when I tried logging in ALL of my music was gone and my username is changed! I first created my Spotify through Facebook, from what I have read I could have possibly joined my account wit...

  • Regular
  • Yesterday I logged into my Spotify from my friends iPad, today when I tried logging in ALL of my music was gone and my username is changed! I first created my Spotify through Facebook, from what I ha...
  • cohendevante1
  • Regular
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Wrong username

Somebody has been using my spotify. The usernames has been changed by the person and a lot of friends that I don't know has been added. I just changed my password but how can I change back to the name that I use to log in? And how do I delete the fri...

  • Casual Listener
  • Somebody has been using my spotify. The usernames has been changed by the person and a lot of friends that I don't know has been added. I just changed my password but how can I change back to the nam...
  • cohendevante1
  • Regular
  • 2318 Views
  • 10 replies
  • 0 likes
  • 2318 Views
  • 10 replies
  • 0 likes

Solved!! Upgraded to Premium - iPhone 4 still claims I am not Premium user - why?

So annoying - I can't stream unless I'm a Premium user. I'm premium on the dektop application but even after reinstalling Spotify on the iPhone 4S it still claims I'm not a Premium user. Help anyone?

  • Regular
  • So annoying - I can't stream unless I'm a Premium user. I'm premium on the dektop application but even after reinstalling Spotify on the iPhone 4S it still claims I'm not a Premium user.   Hel...
  • Peter__
  • Community Legend
  • 2593 Views
  • 31 replies
  • 0 likes
  • 2593 Views
  • 31 replies
  • 0 likes

Solved!! Invalid Dependencies Problems

Hello, So I have been using Spotify for quite awhile now. I can't recall exactly when I registered, but it has been a good while is what I do know, and up until little over a month ago I hadn't any problems with it. Lately though I seem to be getting...

  • Regular
  • Hello,   So I have been using Spotify for quite awhile now. I can't recall exactly when I registered, but it has been a good while is what I do know, and up until little over a month ago I hadn...
  • Tabs
  • Regular
  • 1412 Views
  • 4 replies
  • 0 likes
  • 1412 Views
  • 4 replies
  • 0 likes

Hacked?

Someone has got access to my account and has changed my email and password so I can't reset my password. I sent a contact form but have had no response maybe as they are sending the response to the new email... Any Ideas?

  • Casual Listener
  • Someone has got access to my account and has changed my email and password so I can't reset my password. I sent a contact form but have had no response maybe as they are sending the response to the n...
  • Sam
  • Spotify
  • 308 Views
  • 3 replies
  • 0 likes
  • 308 Views
  • 3 replies
  • 0 likes

Someone else is using my account

I know someone else is using my account, how can I get them off my account? Like log me out of all of the devices my account is active?

  • Casual Listener
  • I know someone else is using my account, how can I get them off my account? Like log me out of all of the devices my account is active?
  • Taylor
  • Community Legend
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

PLAYLIST

can someone please help me I accidently unlinked my facebook so I have lost all of my playlist and It took MONTHS to create themhow can I link my facebook and get them back?

  • Casual Listener
  • can someone please help me   I accidently unlinked my facebook so I have lost all of my playlist and It took MONTHS to create them how can I link my facebook and get them back?
  • Sam
  • Spotify
  • 285 Views
  • 4 replies
  • 0 likes
  • 285 Views
  • 4 replies
  • 0 likes

Can't change my country

Hello, I've recently moved to Mexico and have been trying to change my country profile in spotify from Germany to Mexico, but even though I am logged in under my log in details, it tells me my account is already in use and therefore won't save my inf...

  • Casual Listener
  • Hello,    I've recently moved to Mexico and have been trying to change my country profile in spotify from Germany to Mexico, but even though I am logged in under my log in details, it tel...
  • Sam
  • Spotify
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes

HELP REPEATEDLY CHARGED TWICE! CAUSING OVERDRAFTS

I have been a Spotify user since last November. I have been being charged TWICE MONTH NOW SINCE JANUARY. It is causing overdrafts at my bank and my bank said if I filed a claim I probably be blocked as a user for Spotify. I actually had to cancel my ...

  • Casual Listener
  • I have been a Spotify user since last November. I have been being charged TWICE MONTH NOW SINCE JANUARY. It is causing overdrafts at my bank and my bank said if I filed a claim I ...
  • Sam
  • Spotify
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! problem with Spotify automatically starting

My computer is tempermental, and Spotify slows it down. I'd really rather not have Spotify automatically start each time I start my computer. I know there's a setting for that somewhere, I just can't find it. Can anyone tell me where they hid that fe...

  • Newbie
  • My computer is tempermental, and Spotify slows it down.  I'd really rather not have Spotify automatically start each time I start my computer.  I know there's a setting for that somewhere, ...
  • leifainilsson
  • Casual Listener
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes

Missing songs in offline mode, Windows 7 ultimate

On my computer i have made three different playlist available offline, and everything works fine as long as i dont turn off the computer. However when i turn the computer on and want to listen to my offline playlists, some songs have dissappeared. Me...

  • Casual Listener
  • On my computer i have made three different playlist available offline, and everything works fine as long as i dont turn off the computer. However when i turn the computer on and want to listen to my ...
  • Peter__
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Whole album consisting of one track only.

Hi there, guys.I met a problem: When I open albums of some certain musicians (for example: HIFI Banda, album: "23:55"), most songs titles ends with "-1", and all these songs are in fact ONE, first song of the playlist. Most common with not-so-well-kn...

  • Casual Listener
  • Hi there, guys. I met a problem: When I open albums of some certain musicians (for example: HIFI Banda, album: "23:55"), most songs titles ends with "-1", and all these songs are in fact ONE, f...
  • Peter__
  • Community Legend
  • 713 Views
  • 4 replies
  • 0 likes
  • 713 Views
  • 4 replies
  • 0 likes

Solved!! How do i delete an account?

how do I delete my account!!!! and change my country .. I'm in belgium but want to change my country to America becuase my Visa card is American!!

  • Newbie
  • how do I delete my account!!!! and change my country .. I'm in belgium but want to change my country to America becuase my Visa card is American!!
  • Peter__
  • Community Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

lost playlist

hi I accidently disconnected my facebook and all of my playlists was gone:( I worked months to create them and now they are gone with just one click:((( how can I get them back?

  • Newbie
  • hi   I accidently disconnected my facebook and all of my playlists was gone:(   I worked months to create them and now they are gone with just one click:(((   how can I...
  • Peter__
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Error 117. Can't Play Spotify at work

I have spotify Unlimited. Recently at work a new proxy has been put in. It places my IP in switzerland and am now unable to use my spotify account at all. I have read that i have 14 days abroad each time i log in from the UK. But i have done this as ...

  • Casual Listener
  • I have spotify Unlimited. Recently at work a new proxy has been put in. It places my IP in switzerland and am now unable to use my spotify account at all. I have read that i have 14 days abroad each ...
  • Breakz89
  • Casual Listener
  • 2902 Views
  • 4 replies
  • 0 likes
  • 2902 Views
  • 4 replies
  • 0 likes

Membership

Hi, What hapened? I have ben Unlimited for avery long time. Automatic payment every month 49 Sek. All of a sudden I get ads and my status is changed. Please tell me what has changed. B R

  • Newbie
  • Hi, What hapened? I have ben Unlimited for avery long time. Automatic payment every month 49 Sek. All of a sudden I get ads and my status is changed. Please tell me what has changed. B R
  • Peter__
  • Community Legend
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes