Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88277 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
741121 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
756315 Views
18 replies
29 likes
I had previously used Spotify Premium with no problems last year. I canceled my Premium sub last October because I wasn't using it. I had no problems then. I am going to be out of town for a few days and decided to re-sub just for the month because I...
I had previously used Spotify Premium with no problems last year. I canceled my Premium sub last October because I wasn't using it. I had no problems then. I am going to be out of town for...
Spotify
842 Views
13 replies
1 likes
hola,yo pago mensualmente spotify premium y me han regalado tarjeta regalo para 6 mese con un codigo,¿tengo q cancelar suscripcion primero y luego acceder con codigo de la tarjeta regalo?pq si no cancelo la suscripcionme cobraran y ademas usare la ta...
hola,yo pago mensualmente spotify premium y me han regalado tarjeta regalo para 6 mese con un codigo,¿tengo q cancelar suscripcion primero y luego acceder con codigo de la tarjeta regalo?pq si no can...
461 Views
0 replies
0 likes
I've been subscribed to Spotify Premium to use on my phone for nearly a year now, today it is just saying 0 tracks and when I try to play anything it just says "upgrade to spotify premium for spotify mobile"I've tried logging out and back in again bu...
I've been subscribed to Spotify Premium to use on my phone for nearly a year now, today it is just saying 0 tracks and when I try to play anything it just says "upgrade to spotify premium for spotify...
Community Legend
427 Views
3 replies
0 likes
Hi, Please help! I accidentally selected Unlimited instead of Premium. I have entered several gift codes, how can I change to Unlimited?
Hi, Please help! I accidentally selected Unlimited instead of Premium. I have entered several gift codes, how can I change to Unlimited?
Spotify
236 Views
1 replies
0 likes
So hubby bought me a 6 month ecard so I clicked on the link to activate it then went to spotify app on my phone and it doesn't have premium. My husband paid for premium so why the heck can't I get it?
So hubby bought me a 6 month ecard so I clicked on the link to activate it then went to spotify app on my phone and it doesn't have premium. My husband paid for premium so why the heck can't I get i...
Community Legend
290 Views
1 replies
0 likes
I've disconnected my Spotify account from my Facebook account, but Spotify still shows my full name, even though I didn't create my Spotify account through Facebook. Why? It's highly irritating. I've cleared all internet history, and that don't help ...
I've disconnected my Spotify account from my Facebook account, but Spotify still shows my full name, even though I didn't create my Spotify account through Facebook. Why? It's highly irritating. I've...
Spotify Star
3852 Views
50 replies
0 likes
i need to contact the spotify team to cancel my subscription and it wont remove my card details!!!
i need to contact the spotify team to cancel my subscription and it wont remove my card details!!!
Community Legend
430 Views
1 replies
0 likes
I'm confused. 3 days ago I signed up for 30 days free trial because I wanted to try mobile version. I add credit card, received confirmation about transaction on email. My old playlist is lost, but I don't care about it. Yesterday my premium dissappe...
I'm confused. 3 days ago I signed up for 30 days free trial because I wanted to try mobile version. I add credit card, received confirmation about transaction on email. My old playlist is lost, but I...
Community Legend
984 Views
10 replies
0 likes
I am an artist with my music on Spotify – Karin Ström. 335 people are following this artist, i.e. me. Is there a way for me to see who's following me?
I am an artist with my music on Spotify – Karin Ström. 335 people are following this artist, i.e. me. Is there a way for me to see who's following me?
Newbie
63344 Views
9 replies
4 likes
Hello, Because off moving abroad I unscribe my xs4all internet account with free premium spotify. Before I stop xs4all I want to disconnect my spotify from xs4all and go to pay by my bankaccount for premium and keep all my playlists . Please tell my ...
Hello, Because off moving abroad I unscribe my xs4all internet account with free premium spotify. Before I stop xs4all I want to disconnect my spotify from xs4all and go to pay ...
Casual Listener
649 Views
4 replies
0 likes
I am new customer here, how long does it take not to have vocal publicity adds while listening to music ? thx for the reply.
I am new customer here, how long does it take not to have vocal publicity adds while listening to music ? thx for the reply.
Community Legend
298 Views
2 replies
0 likes
I paid for my premium, they took money out of my account & i recieved the reciept/confirmation email. so y didnt it upgrade? my phone is still saying in order to listen to music you have to upgrade to premium. i jus did that!!!
I paid for my premium, they took money out of my account & i recieved the reciept/confirmation email. so y didnt it upgrade? my phone is still saying in order to listen to music you have to upgra...
Community Legend
325 Views
1 replies
0 likes
This playlist is synced and available offline, and I used to have no problem playing these tracks on the mobile version. But for some reason it all of the sudden is telling me these tracks need to synced.
This playlist is synced and available offline, and I used to have no problem playing these tracks on the mobile version. But for some reason it all of the sudden is telling me these tracks need to sy...
Community Legend
1237 Views
4 replies
0 likes
Hi, I've got a problem using Spotify on my windows phone (Lumia 800). It seems I've got two separate accounts, one with my old spotify login information and one with FB username and password. The latter one doesn't recognize my playlists. The old one...
Hi, I've got a problem using Spotify on my windows phone (Lumia 800). It seems I've got two separate accounts, one with my old spotify login information and one with FB username and password. The l...
Community Legend
742 Views
9 replies
1 likes
No puedo entrar, me dice que tengo mal la contraseña. La he cambiado pero ni así puedo conectarme. Yo no tengo facebook pero consulto el de mi hija a través de mi ordenador. Me salió automaticamente su facebook pero ella tiene el free y me salen anun...
No puedo entrar, me dice que tengo mal la contraseña. La he cambiado pero ni así puedo conectarme. Yo no tengo facebook pero consulto el de mi hija a través de mi ordenador. Me salió automaticamente ...
189 Views
0 replies
0 likes
Since i already used the contactform twice, 5 and 2 months ago, im going to report it here again: i want to report an issue with two Artists, both called "Red"Their Releases are mixed together!The first band, Spotify URL "spotify:artist:01crEa9G3pNpX...
Since i already used the contactform twice, 5 and 2 months ago, im going to report it here again: i want to report an issue with two Artists, both called "Red" Their Releases are mixed to...
Casual Listener
637 Views
4 replies
0 likes
Hi, All my playlists have dissappeared on my Lumia 800 (WP). I don't have access to my laptop for a while so I can't check the status there. On my phone the playlists have been replaced with some new features called "starred", "inbox" and "Windows Me...
Hi, All my playlists have dissappeared on my Lumia 800 (WP). I don't have access to my laptop for a while so I can't check the status there. On my phone the playlists have been replaced with some n...
Community Legend
255 Views
1 replies
0 likes
Hi! I'm a Premium User. I have my spotify account linked to an old facebook account I would like to no longer use. I'm not an old user so I can't sign in with my user creditials then deactivate. Using spotify keeps reactivating the old facebook accou...
Hi! I'm a Premium User. I have my spotify account linked to an old facebook account I would like to no longer use. I'm not an old user so I can't sign in with my user creditials then deactivate. Us...
Community Legend
1417 Views
1 replies
0 likes
I've had my preferences set to hide my top tracks for a long time now, but when my friend logs on he says he can still see mine! Any other way to hide my top tracks (and maybe artists too)?
I've had my preferences set to hide my top tracks for a long time now, but when my friend logs on he says he can still see mine! Any other way to hide my top tracks (and maybe artists too)?
Community Legend
474 Views
3 replies
0 likes
I upgraded to spotify premium but my iPod still won't sync with all of my files. Only my local files are syncing. I tryed ending my subscription and trying again but this did not work either. What do I do?
I upgraded to spotify premium but my iPod still won't sync with all of my files. Only my local files are syncing. I tryed ending my subscription and trying again but this did not work either. What do...
Community Legend
378 Views
1 replies
0 likes
