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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80372 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653736 Views

13 replies

4 likes

Account
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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734164 Views

18 replies

29 likes

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Country change

Hello! I moved from France to UK about a year ago. Until now my Spotify account was paid using a French Paypal account linked to a French debit card. Recently I closed this bank account. And as my French Paypal account cannot be linked to an English ...

Newbie

Hello! I moved from France to UK about a year ago. Until now my Spotify account was paid using a French Paypal account linked to a French debit card. Recently I closed this bank account. And as my Fr...

Peter__

Community Legend

367 Views

2 replies

0 likes

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NUS discount not working.

I'm trying to sign up for premium with my NUS discount however when I put in the number from my card it tells me it is an 'Invalid number'. I've checked the code on screen and on my card match and tried it with and without spaces but it still won't w...

Newbie

I'm trying to sign up for premium with my NUS discount however when I put in the number from my card it tells me it is an 'Invalid number'. I've checked the code on screen and on my card match and tr...

Jason

Spotify Legend

928 Views

5 replies

0 likes

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Prepaid Spotify Premium account!

Hi! I think I have a 12 months prepaid Spotify Premium account and now its gone! I think I activated it December 2012! Is there any way to check when I activated it?

Casual Listener

Hi!   I think I have a 12 months prepaid Spotify Premium account and now its gone! I think I activated it December 2012! Is there any way to check when I activated it?

vatoskid

Casual Listener

2614 Views

5 replies

0 likes

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Error 408

Hi I'm trying to log in but erro 408 keeps showing up! I have read some of you messages about having difficulties if your abroad! I sure in was in the US when I opened the account, now I live in Italy! What should I do???Francesca

Newbie

Hi I'm trying to log in but erro 408 keeps showing up! I have read some of you messages about having difficulties if your abroad! I sure in was in the US when I opened the account, now I live in Ital...

Richard

Community Legend

206 Views

1 replies

0 likes

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  • 1 replies
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Establishing a new account without using my name

How can I establish an account without using my name, but yet use info to pay the monthly fee for the Premium service? It is for the church that I attend of which I want to establish this account, or do I have to establish it with my name since it re...

Newbie

How can I establish an account without using my name, but yet use info to pay the monthly fee for the Premium service? It is for the church that I attend of which I want to establish this account, or...

Peter__

Community Legend

617 Views

1 replies

0 likes

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Playlists gone, Facebook account confusion

I logged in today and was invited to go through all the Facbeook people connection lark. Then all my playlists and other data since 2008 disappeared. It created basically a blank new account. Effing Facebook. Yes, I read the sticky in this forum. Log...

Newbie

I logged in today and was invited to go through all the Facbeook people connection lark.   Then all my playlists and other data since 2008 disappeared. It created basically a blank new accou...

user-removed

Not applicable

508 Views

2 replies

2 likes

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Applying NUS discount

I want to apply my NUS Extra discount code to my current account. I've got the code from the NUS website,I've entered it online but the code keeps getting rejected. Any help?? It would be SO MUCH BETTER if Spotify had a helpline I could call, all of ...

Newbie

I want to apply my NUS Extra discount code to my current account. I've got the code from the NUS website,I've entered it online but the code keeps getting rejected. Any help??  It would be SO...

Liam

Community Legend

245 Views

1 replies

0 likes

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How can I find out when I first signed up for spotify?

Question in topic. How can I find out when I first signed up for spotify?

Newbie

Question in topic.    How can I find out when I first signed up for spotify?

Peter__

Community Legend

234 Views

1 replies

0 likes

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  • 1 replies
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Solved!! "Free" premium account for 30 days.

Hello, few days ago I've sign up for 30 days free trial and Spotify already charged my account, what should I do?

Casual Listener

Hello,   few days ago I've sign up for 30 days free trial and Spotify already charged my account, what should I do? 

Peter__

Community Legend

484 Views

2 replies

0 likes

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Solved!! When does a device become registered as "offline", future 3 device improvements?

Spotify newbie and loving it! (Premium) Planning for the future though, and a bit concerned by the 3 device limit. Already I'm planning to upgrade my iphone thus losing me a device. My question is, on my pc I've not activated the listen offline tab o...

Newbie

Spotify newbie and loving it!  (Premium) Planning for the future though, and a bit concerned by the 3 device limit. Already I'm planning to upgrade my iphone thus losing me a device. My question...

Peter__

Community Legend

919 Views

1 replies

0 likes

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Solved!! deleted song

where is 'we are the stars (of the northern sun)'? i had it definitely in one of my playlist. and why you are deleting without telling me?

Casual Listener

where is 'we are the stars (of the northern sun)'? i had it definitely in one of my playlist. and why you are deleting without telling me?

Thedev

Community Legend

438 Views

3 replies

0 likes

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  • 3 replies
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tweede account aanmaken

Spoiler (Highlight to read)Hoe maak ik een tweede account aan op een andere lap top?Hoe maak ik een tweede account aan op een andere lap top?

Newbie

Hoe maak ik een tweede account aan op een andere lap top?  

665 Views

0 replies

0 likes

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Impossible upgrade

Hey guys I'm an user of spotify unlimited and I wanted to upgrade to premium but that's not possible.Everytime I try, it says that I can only upgrade if the first payment will be made. That must be a bug, I pay for 6 months now, I don't understand wh...

Casual Listener

Hey guys   I'm an user of spotify unlimited and I wanted to upgrade to premium but that's not possible.Everytime I try, it says that I can only upgrade if the first payment will be made. Tha...

PocaLoca

Casual Listener

270 Views

2 replies

0 likes

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Solved!! hello, spotify is charging me for no reason help!!!

Hello. Spotify is charging my account for no reason, i've never subscribed to spotify i have no idea why they are charging so could someone please help me? thank you. EDIT: IM NOT SURE WHAT ACCOUNT IS BEING CHARGED, IM NOT SURE ABOUT ANYTHING I NEED ...

Newbie

Hello. Spotify is charging my account for no reason, i've never subscribed to spotify i have no idea why they are charging so could someone please help me?   thank you.   EDIT: IM...

LouisC

Casual Listener

491 Views

2 replies

0 likes

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spotify unlimited suspended for no reason AGAIN

My spotify account has been knocked down to Free AGAIN for no reason - I paid for my account this month and have set up the direct debit on Paypal. Anyone have any idea why this is happening? When I try to log in to the Help Desk it does not recognis...

Casual Listener

My spotify account has been knocked down to Free AGAIN for no reason - I paid for my account this month and have set up the direct debit on Paypal. Anyone have any idea why this is happening? &nbsp...

Peter__

Community Legend

268 Views

1 replies

0 likes

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  • 1 replies
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Facebook

I'm sure that this answer is probably a few below mine but I just don't feel like looking because I think it's ridiculous that I have to do this to begin with. HOW DO I USE SPOTIFY PREMIUM WITHOUT FACEBOOK?! Look, times change. Facebook is annoying a...

Newbie

I'm sure that this answer is probably a few below mine but I just don't feel like looking because I think it's ridiculous that I have to do this to begin with. HOW DO I USE SPOTIFY PREMIUM WITHOUT FA...

Peter__

Community Legend

376 Views

3 replies

0 likes

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Uk account cant use in Australia

Hi, I have a basic account from the uk and I am travelling in Oz, My account is offline and tells me you update country setting. When I try and change it to Australia an error message comes up to say " Another account is already registered with this ...

Newbie

Hi,   I have a basic account from the uk and I am travelling in Oz,   My account is offline and tells me you update country setting.   When I try and change it to Australia...

Peter__

Community Legend

504 Views

1 replies

0 likes

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  • 1 replies
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21 Hours Remaining.. Signed up for the 30 day trial

Hello! I signed up for the 30 day free trial with premium yesturday using PayPal, and my mobile device is still telling me I have 21 hours remaining until it expires. I've already deleted the app and reinstalled on my iPhone, still no luck. Thanks! E...

Newbie

Hello!   I signed up for the 30 day free trial with premium yesturday using PayPal, and my mobile device is still telling me I have 21 hours remaining until it expires. I've already deleted ...

Peter__

Community Legend

273 Views

2 replies

0 likes

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i can't see facebook contacts

I connected spotify to facebook but does not import contacts facebookThe friend list is emptywhy? i have a 48 hours premium account with facebook

Casual Listener

I connected spotify to facebook but does not import contacts facebook The friend list is empty why?   i have a 48 hours premium account with facebook

Peter__

Community Legend

1192 Views

5 replies

1 likes

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  • 1 likes

Solved!! Unable to find/add a friend whose username I know

Hello! I have a friend on Spotify, she has no Facebook but I know her Spotify username. I also have no Facebook. I managed to subscribe to a playlist of hers (after she gave me its URL). Likewise, she managed to subscribe to a playlist of mine. I am ...

Regular

Hello!   I have a friend on Spotify, she has no Facebook but I know her Spotify username. I also have no Facebook.   I managed to subscribe to a playlist of hers (after she g...

Pm698

Newbie

5859 Views

12 replies

0 likes

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  • 12 replies
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