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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398798 Views
  • 950 replies
  • 107 likes
  • Account
  • 398798 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171630 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171630 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

billing problem

I recently signed up for premium but noticed on my bank statement that I got billed twice, how do I get this corrected? Who do I contact?

  • Newbie
  • I recently signed up for premium but noticed on my bank statement that I got billed twice, how do I get this corrected? Who do I contact?
  • Peter__
  • Community Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Can not upgrade from unlimited to Spotify Premium

Hi when I used my redeem card I celected wrong (unlimeted) trying to correct it I tried to upgrade to Premium and recived this error ”It looks like you've not added payment details to your account yet. Please add your payment details here. You have 1...

  • Newbie
  • Hi   when I used my redeem card I celected wrong (unlimeted) trying to correct it I tried to upgrade to Premium and recived this error   ”It looks like you've not added paym...
  • Liam
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

NO PUEDO INICIAR SPOTIFY

Hola,Tengo contratado "Spotify Unlimited". Llevo un par de días que no puedo iniciar la sesión de Spotify. He desinstalado el programa y lo he vuelto a descargar. Una vez que aparece el cuadro de inicio, indico el e-mail y la contraseña, pero apaece ...

  • Newbie
  • Hola, Tengo contratado "Spotify Unlimited". Llevo un par de días que no puedo iniciar la sesión de Spotify. He desinstalado el programa y lo he vuelto a descargar. Una vez que aparece el cuadro de i...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

contraseña

hola llevo dos dias intentando entrar en mi cuenta... hoy he desistido y he cambiado la contraseña..... xq me sigue sin dejar entrar......

  • Newbie
  • hola llevo dos dias intentando entrar en mi cuenta... hoy he desistido y he cambiado la contraseña..... xq me sigue sin dejar entrar......
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Can't download playlist, dosen't work on Win 8 and stops playing on android

Hi. I can't download new playlist on my android, tried to free up more space on the phone by deleting other playlist, but this doesn't seem to be the problem. Spotify does not work on win 8. Tried many times to uninstall and install again, as it says...

  • Newbie
  • Hi.  I can't download new playlist on my android, tried to free up more space on the phone by deleting other playlist, but this doesn't seem to be the problem.  Spotify does not work on...
  • Peter__
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Error 408

Hi! I have problems loging into spotify from my iPad. I am now in Thailand, I read it's probably because Im abroad. Anything you can do? elisabeth.onarheim@gmail.com

  • Newbie
  • Hi! I have problems loging into spotify from my iPad. I am now in Thailand, I read it's probably because Im abroad. Anything you can do? elisabeth.onarheim@gmail.com
  • Richard
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Can not delete paypal payment method

Hello! i want to update my paypal payment method, so i want to remove the actual one. In this page https://www.spotify.com/es/account/subscription/ I choose to delete payment method, but in the mext page it says that my payment method is paypal what ...

  • Newbie
  • Hello!   i want to update my paypal payment method, so i want to remove the actual one.   In this page https://www.spotify.com/es/account/subscription/   I choose to dele...
  • David
  • Spotify Legend
  • 11967 Views
  • 5 replies
  • 0 likes
  • 11967 Views
  • 5 replies
  • 0 likes

Loggin on to account using mobile phone

Hi, I just set up an account and I am attempting to play songs on my phone and it is telling me that I need to upgrade to a premium account even though I just set one up. How can I fix this?

  • Visitor
  • Hi, I just set up an account and I am attempting to play songs on my phone and it is telling me that I need to upgrade to a premium account even though I just set one up. How can I fix this?
  • Peter__
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

30day free trial??hihi

Hi i signed up for a 30day free trial and it has charged me on the first day for premium? so why no trial?

  • Casual Listener
  • Hi i signed up for a 30day free trial and it has charged me on the first day for premium? so why no trial?
  • David
  • Spotify Legend
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Unable to change email~

Hi I tried making a Spotify about a few months ago with an email and it said there was already an account associated with it. So I used the one I currently have on my Spotify account--but I want my main email on my spotify: [snip - mod edit - email] ...

  • Newbie
  • Hi I tried making a Spotify about a few months ago with an email and it said there was already an account associated with it. So I used the one I currently have on my Spotify account--but I want my...
  • Peter__
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Unlinked facebook on Mac

I unlinked my facbook on my Mac spotify and I lost all of my playlists. I no longer have the option to re-link to facebook. It recognises me as it says my name in the top right when I log on with facebook credentials but I dont see favourites and pla...

  • Newbie
  • I unlinked my facbook on my Mac spotify and I lost all of my playlists. I no longer have the option to re-link to facebook. It recognises me as it says my name in the top right when I log on with fac...
  • Stupify
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! offline tracks bitrate on desktop

Hi, I've been looking for this information on the Spotify website and in the Help section but I can't find it so I'd rather eventually ask it directly here. I own a Premium account which enables me to stream in high-bitrate quality (320kbps) songs fr...

  • Casual Listener
  • Hi,   I've been looking for this information on the Spotify website and in the Help section but I can't find it so I'd rather eventually ask it directly here. I own a Premium account whi...
  • MattSuda
  • Spotify Star
  • 8766 Views
  • 6 replies
  • 0 likes
  • 8766 Views
  • 6 replies
  • 0 likes

Didn't mean to get premium

I didn't mean to pay for a premium account but thought I was signing up for a trial. It said I would receive a receipt and I have not and have no way to cancel. I cannot afford to pay for even one month of premium as I am a poor college student. PLEA...

  • Newbie
  • I didn't mean to pay for a premium account but thought I was signing up for a trial. It said I would receive a receipt and I have not and have no way to cancel. I cannot afford to pay for even one mo...
  • Peter__
  • Community Legend
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

miris

pago spotify hace tiempo como unlimited y ahora despues de una actualizacion a vuelto a ser spotify free y acabo de pagar y sigue igual...que ha pasado?

  • Visitor
  • pago spotify hace tiempo como unlimited y ahora despues de una actualizacion a vuelto  a ser spotify free y acabo de pagar y sigue igual...que ha pasado?
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Solved!! 48 hour free trial

I got the 48 hour free trial about a week ago, and of course this finished in the stated time. However I did not delete the app, and did sign up for the 30 day free trial. The 30 day trial never came into use as I worried it and cancelled it, however...

  • Newbie
  • I got the 48 hour free trial about a week ago, and of course this finished in the stated time. However I did not delete the app, and did sign up for the 30 day free trial. The 30 day trial never came...
  • Liam
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

miryam

estoy pagando spotyfy unlimited y no funciona como tal ha vuelto a ser spotify free y he perdido mis lists de reproduccion y me habeis vuelto a cobrar y sigo igual..que pasa? gracias

  • Visitor
  • estoy pagando spotyfy unlimited y no funciona como tal ha vuelto a ser spotify free y he perdido  mis lists de reproduccion y me habeis vuelto a cobrar y sigo igual..que pasa? gracias
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Friends in another country

Hey does anyone know how to add friends from from other countries? Is that even possible?

  • Casual Listener
  • Hey does anyone know how to add friends from from other countries? Is that even possible?
  • Peter__
  • Community Legend
  • 2015 Views
  • 3 replies
  • 0 likes
  • 2015 Views
  • 3 replies
  • 0 likes

profile information is wrong

I've had spotify a long time, but I only recently set up a public profile and connected to Facebook. I just noticed that almost all of my profile information is wrong. My "Top Artists" have "Top Tracks" lists have artists on songs that I've listened ...

  • Newbie
  • I've had spotify a long time, but I only recently set up a public profile and connected to Facebook. I just noticed that almost all of my profile information is wrong. My "Top Artists" have "Top T...
  • olivierkoster
  • Regular
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

change country

Hi, I came to italy for some months, and change my country to here. But I live in the US. And now that I'm going back to the us soon, I wanted to by an unlimited account but from there (my bank account is there as well)....but I haven't been able to ...

  • Visitor
  • Hi,    I came to italy for some months, and change my country to here. But I live in the US. And now that I'm going back to the us soon, I wanted to by an unlimited account but from the...
  • user-removed
  • Not applicable
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Solved!! E-card - error after purchasing - not possible to print or send by email

On Friday (February 15th) I purchased an e-card (annual premium subscription). On the final screen instead of the code there was the following error message: EcardException - No template with name eCard_default_pl.v1 found in repository. It was not p...

  • Casual Listener
  • On Friday (February 15th) I purchased an e-card (annual premium subscription). On the final screen instead of the code there was the following error message: EcardException - No template with na...
  • magda
  • Casual Listener
  • 570 Views
  • 5 replies
  • 0 likes
  • 570 Views
  • 5 replies
  • 0 likes