Spotify's customer service is awful

Hi there, I am trying to delete two accounts I currently have, the one I am posting from (A premium account), as well as another one that is connected to a facebook I do not use anymore. Now this would seem like a easy process, it is not, at all. I f...

• user-removed
• Visitor
• Hi there,   I am trying to delete two accounts I currently have, the one I am posting from (A premium account), as well as another one that is connected to a facebook I do not use anymore. Now...
• 2013-03-21 4:02:10 AM
• 2013-03-21 12:01:10 PM
• Peter__
• Community Legend
• 410 Views
• 1 replies
• 0 likes

lost my dad's playlist PLEASE HELP!!

While opening my dad's account on iMac I went to Spotify and told me to login with his username and password. Said something about upgrade so I put OK. Then it gave me a bunch of ads about what to do in Spotify so I kept clicking OK. Upgraded fine bu...

• javiermonne
• Newbie
• While opening my dad's account on iMac I went to Spotify and told me to login with his username and password. Said something about upgrade so I put OK. Then it gave me a bunch of ads about what to do...
• 2013-03-21 2:39:16 AM
• 2013-03-21 11:59:37 AM
• Peter__
• Community Legend
• 157 Views
• 1 replies
• 0 likes

I Signed up for FREE 30 day trial but I was charged

hi I signed up for the free 30-day subscription, but instead of Getting the FREE subscription it charged me . I DIDNT WANT TO PAY

• Etoczyl
• Newbie
• hi I signed up for the free 30-day subscription, but instead of Getting the FREE subscription it charged me . I DIDNT WANT TO PAY
• 2013-03-21 2:10:19 AM
• 2013-03-21 11:58:07 AM
• Peter__
• Community Legend
• 202 Views
• 1 replies
• 0 likes

delete my subscription

can you plese pemanently deleat my subscription asap please 

• lewis1690
• Newbie
• can you plese pemanently deleat my subscription asap please 
• 2013-03-21 1:34:34 AM
• 2013-03-21 11:57:32 AM
• Peter__
• Community Legend
• 187 Views
• 1 replies
• 0 likes

Can't Edit Profile

Hi - Trying to edit my profile but it takes me to a blank page or a "Bad Gateway". What's going on? I'm trying to change my e-mail address.

• 13979341242
• Newbie
• Hi - Trying to edit my profile but it takes me to a blank page or a "Bad Gateway". What's going on? I'm trying to change my e-mail address.
• 2013-03-20 12:18:16 AM
• 196 Views
• 0 replies
• 0 likes

Subscription

So recently I bought a gift card to renew my spotify premium account and I punched in the code and it gave me spotify unlimited which doesnt help me out at all cause I only use it on my phone. It doesnt make sense to me either why you can not switch ...

• Twins2
• Newbie
• So recently I bought a gift card to renew my spotify premium account and I punched in the code and it gave me spotify unlimited which doesnt help me out at all cause I only use it on my phone. It doe...
• 2013-03-20 11:53:21 PM
• 2013-03-20 12:07:35 AM
• Peter__
• Community Legend
• 149 Views
• 1 replies
• 0 likes

Somebody else using my account

Can anybody help me? Friends are using my account? Is there anyway I can logged out from all devices? Thank you

• Jessleeh
• Casual Listener
• Can anybody help me? Friends are using my account? Is there anyway I can logged out from all devices? Thank you
• 2013-03-20 10:40:14 PM
• 2013-03-20 10:50:44 PM
• Yuusharo
• Regular
• 158 Views
• 1 replies
• 0 likes

Spotify plays without me

Spotify is playing automatically without me.  Help!

• Jgorbett
• Casual Listener
• Spotify is playing automatically without me.  Help!
• 2013-03-20 8:30:40 PM
• 2013-03-20 10:21:43 PM
• Jgorbett
• Casual Listener
• 257 Views
• 4 replies
• 0 likes

Certain tracks won't play.

Look, I love spotify the service for the most part just works. However a few tracks by Dio (mostly from the Master of The Moon) are not avaliable all the time and I want to know one thing. Why? I'm not looking for a canned response I really want to k...

• tassadar_cn
• Newbie
• Look, I love spotify the service for the most part just works. However a few tracks by Dio (mostly from the Master of The Moon) are not avaliable all the time and I want to know one thing.   W...
• 2013-03-20 9:58:56 PM
• 242 Views
• 0 replies
• 1 likes

Spotify E-giftcard double charge and other problems

I am currently in the middle of trying to purchase an EGift card (six-month subscription) for my boyfriends birthday and I have gotten several error messages. Just to be sure I went to my bank account overview and it says that I have been charged twi...

• TicTok
• Casual Listener
• I am currently in the middle of trying to purchase an EGift card (six-month subscription) for my boyfriends birthday and I have gotten several error messages. Just to be sure I went to my bank accoun...
• 2013-03-20 8:36:31 PM
• 2013-03-20 9:36:21 PM
• Liam
• Community Legend
• 232 Views
• 3 replies
• 0 likes

Delete song from playlist

Hi. Premium user but missing one small/big feature: deleting songs directly from playlist, when playing. Like the + button (to add a song to a playlist), why is there no X button, to delete the (added) song from the playlist. Seems like a much wanted...

• Udouble
• Casual Listener
• Hi. Premium user but missing one small/big feature: deleting songs directly from playlist, when playing. Like the + button (to add a song to a playlist), why is there no X button, to delete the (adde...
• 2013-03-20 1:19:58 PM
• 2013-03-20 7:50:43 PM
• Udouble
• Casual Listener
• 260 Views
• 2 replies
• 0 likes

T-Mobile Music Optin - Spotiy Premium

Hey guys, I am using the Spotify Music Option via my mobile phone provider "Mobilcom Debitel" in the mobile phone network of T-Mobile.Because of using this Music Option I have a Spotify Premium account. This account is joined with the Music Option. T...

• tobiashuettl
• Newbie
• Hey guys,   I am using the Spotify Music Option via my mobile phone provider "Mobilcom Debitel" in the mobile phone network of T-Mobile. Because of using this Music Option I have a Spotify Pr...
• 2013-03-20 5:20:26 PM
• 2013-03-20 7:44:36 PM
• Sam
• Spotify
• 537 Views
• 1 replies
• 0 likes

Charged £9.99 for premium, got it on my mobile, but not my PC. Why?

• schpling
• Casual Listener
• 2013-03-20 6:12:07 PM
• 2013-03-20 7:40:44 PM
• Sam
• Spotify
• 288 Views
• 3 replies
• 0 likes

error 408 - always in offline mode

I need help here, I don't know why the spotify client is detecting my IP address as foreign but when I go to the account page on my browser, its detected as USA.

• Nitrile
• Music Fan
• I need help here, I don't know why the spotify client is detecting my IP address as foreign but when I go to the account page on my browser, its detected as USA. 😞
• 2013-03-20 5:48:48 PM
• 2013-03-20 7:25:32 PM
• Sam
• Spotify
• 320 Views
• 4 replies
• 0 likes

Gift Card Confusion

Case #: 00594967 Greetings, I recently received a Spotify gift card, and wanted to use it to activate premium mode. I had previously tried the free month of premium, and did not know that my credit card information was stored. I accidentally billed t...

• Originaluip
• Casual Listener
• Case #: 00594967   Greetings,    I recently received a Spotify gift card, and wanted to use it to activate premium mode. I had previously tried the free month of premium, and did n...
• 2013-03-20 7:06:28 PM
• 2013-03-20 7:20:39 PM
• Sam
• Spotify
• 330 Views
• 3 replies
• 0 likes

Changing Country

Hi guys,I've had a Spotify account now for a while and recently it wont let me login because my couintry doesn't match my profile. I originally downloaded Spotify in The Netherlands, but have been travelling to and from Ireland regularly. Despite bei...

• DavidKy
• Newbie
• Hi guys, I've had a Spotify account now for a while and recently it wont let me login because my couintry doesn't match my profile. I originally downloaded Spotify in The Netherlands, but have been ...
• 2013-03-20 5:42:04 PM
• 2013-03-20 6:36:53 PM
• Peter__
• Community Legend
• 184 Views
• 1 replies
• 0 likes

Accidently bought new months spotify premium

I was planning to use my NUS card to subscribe for a year, however I've continued with the standard renewal process thinking it would offer me to include the nus card discount at the payout. It didn't and I've been charged £9.99 from my card, is it p...

• Kev1995
• Newbie
• I was planning to use my NUS card to subscribe for a year, however I've continued with the standard renewal process thinking it would offer me to include the nus card discount at the payout.  ...
• 2012-10-31 7:45:24 PM
• 2013-03-20 6:33:42 PM
• Peter__
• Community Legend
• 299 Views
• 3 replies
• 0 likes

Account is back to Free and Playlists are gone!

Please help! After deactivating Facebook, I couldn't get onto Spotify without reactivating my account. I went into Preferences and disconnected the connection to Facebook and now my account is messed up! I pay every month for a Premium account (last ...

• tyedyedqt
• Newbie
• Please help!  After deactivating Facebook, I couldn't get onto Spotify without reactivating my account.  I went into Preferences and disconnected the connection to Facebook and now my accou...
• 2013-03-20 4:58:08 PM
• 2013-03-20 6:30:47 PM
• Peter__
• Community Legend
• 171 Views
• 1 replies
• 0 likes

signed up for free so why the charge?

Could you please explain why you,ve taken £9.99 from my paypal account for something I don't use, neither did I authorize the payment! My understanding was that this was free! How can I get a refund!!

• lynmac2360
• Newbie
• Could you please explain why you,ve taken £9.99 from my paypal account for something I don't use, neither did I authorize the payment! My understanding was that this was free!    How can ...
• 2013-03-20 2:21:57 PM
• 2013-03-20 6:21:43 PM
• Peter__
• Community Legend
• 972 Views
• 6 replies
• 0 likes