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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 177538 Views
  • 190 replies
  • 13 likes
  • Account
    Free
  • 177538 Views
  • 190 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11593 Views
  • 6 replies
  • 11 likes
  • Security
  • 11593 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517412 Views
  • 986 replies
  • 113 likes
  • Account
  • 517412 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126287 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126287 Views
  • 74 replies
  • 12 likes

cant access music in my account

hey Matt Stone here, im having the same problem as everyone else but I dont know my user name to put in. I usually just use my email and sign in via facebook but it wont let me access any music.

  • Newbie
  • hey Matt Stone here, im having the same problem as everyone else but I dont know my user name to put in. I usually just use my email and sign in via facebook but it wont let me access any music.
  • Sam
  • Spotify
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Subscription length

Is it possible to pay for an entire year in advance instead of each month?

  • Casual Listener
  • Is it possible to pay for an entire year in advance instead of each month?
  • lenartr
  • Casual Listener
  • 4355 Views
  • 18 replies
  • 0 likes
  • 4355 Views
  • 18 replies
  • 0 likes

CANT CANCEL PREMIUM

Okay, I have been trying to cancel my subscription for two weeks, sending emails ect. But I am not geting any answers. And everytime I put in my password I just get redirected and a red square comes up and it says Oops something went wrong. What am I...

  • Visitor
  • Okay, I have been trying to cancel my subscription for two weeks, sending emails ect. But I am not geting any answers. And everytime I put in my password I just get redirected and a red square comes ...
  • user-removed
  • Not applicable
  • 844 Views
  • 3 replies
  • 0 likes
  • 844 Views
  • 3 replies
  • 0 likes

Job application

Hello, I have sent two job applications and the website says it should send me a confirmation email to allow me to check the status of my applications but I have not received anything so far. How can I get these emails, and how can I check the status...

  • Casual Listener
  • Hello,   I have sent two job applications and the website says it should send me a confirmation email to allow me to check the status of my applications but I have not received anything so far...
  • Sam
  • Spotify
  • 3071 Views
  • 4 replies
  • 0 likes
  • 3071 Views
  • 4 replies
  • 0 likes

Solved!! using my account; at the same time, my son and myself

hallowe (my son and i) want to use spotify simultaneously. why should this not be possible?How can this work? tanks Ulisses

  • Casual Listener
  • hallo we (my son and i) want to use spotify simultaneously. why should this not be possible? How can this work?   tanks   Ulisses
  • ulisses
  • Casual Listener
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

Wrong facebookaccount connected to my spotify

Hey,I use spotify username and password when logging in. At some point, I am not sure when, a friend logged in to his spotify on my phone. That has now resulted in that I have my credentials for logging in, but am at the same time logged in to his fa...

  • Newbie
  • Hey, I use spotify username and password when logging in. At some point, I am not sure when, a friend logged in to his spotify on my phone. That has now resulted in that I have my credentials for lo...
  • annedien
  • Casual Listener
  • 730 Views
  • 7 replies
  • 0 likes
  • 730 Views
  • 7 replies
  • 0 likes

i was offered a free trial but you charged me

spotify free offered me a free 30 day premium trial but I was charged. If you just add another 30 days to my plan I will be happy.

  • Music Fan
  • spotify free offered me a free 30 day premium trial but I was charged.  If you just add another 30 days to my plan I will be happy.
  • legis225
  • Music Fan
  • 2948 Views
  • 10 replies
  • 1 likes
  • 2948 Views
  • 10 replies
  • 1 likes

Solved!! iPhone not recognizing my premium account

My computer tells me how "you are now using spotify premium" but when I go on my phone, i click the playlist and a song and "only premium users can stream on demand". It does say "syncing 1 of 35" but it has done that for the last 30 min., and I have...

  • Casual Listener
  • My computer tells me how "you are now using spotify premium" but when I go on my phone, i click the playlist and a song and "only premium users can stream on demand". It does say "syncing 1 of 35" bu...
  • 1250628861
  • Casual Listener
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Solved!! Did the Mods stop recovering playlists?

I don't like to create new posts, but it seems that "deleted playlist" forum is read only now LOL. Can I start a new one here? My playlist was callled "Buddha's Chill 2". I LOVE YOU GUYS!!! Thanks in advance!

  • Visitor
  • I don't like to create new posts, but it seems that "deleted playlist" forum is read only now LOL.   Can I start a new one here?   My playlist was callled "Buddha's Chill 2". I LOVE YOU...
  • user-removed
  • Not applicable
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

My Facebook attached to wrong account

I have a sort of similar problem to many people here, but kind of opposite. I made an account with facebook connect ages ago, but never used it. Yesterday I used a voucher from my cell company to make this account. Since I don't really trust the face...

  • Casual Listener
  • I have a sort of similar problem to many people here, but kind of opposite.    I made an account with facebook connect ages ago, but never used it. Yesterday I used a voucher from my cell...
  • Peter_Free
  • Roadie
  • 253 Views
  • 3 replies
  • 0 likes
  • 253 Views
  • 3 replies
  • 0 likes

spotify premium 48 hour trial

Hi there, I just recently downloaded spotify app on my mobile, and I am currently using the premium 48-hour trial. Once it expires, will it automaticallly change to the premium subscription, or will it give me an option to change it to Free? Also, wi...

  • Casual Listener
  • Hi there,   I just recently downloaded spotify app on my mobile, and I am currently using the premium 48-hour trial. Once it expires, will it automaticallly change to the premium subscriptio...
  • veronicasiverts
  • Newbie
  • 2689 Views
  • 5 replies
  • 1 likes
  • 2689 Views
  • 5 replies
  • 1 likes

Unlimited/ Premium

Hi I pay £5 a month for a Spotify unlisted on my computer. I just bought an IPhone and downloaded the app, logged into my existing account but was notified I'd need to pay for a Premium to stream on the mobile.. So would that be £10 in addition to th...

  • Newbie
  • Hi I pay £5 a month for a Spotify unlisted on my computer. I just bought an IPhone and downloaded the app, logged into my existing account but was notified I'd need to pay for a Premium to stream on ...
  • Peter__
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Ho do i Invite a friend?

When was Spoyify Launched?

  • Newbie
  • When was Spoyify Launched?
  • Peter__
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Individual songs available, but not playing (error 802)

Hello, I've had a few occasions recently when I've added albums to a playlist, synced to play off-line (shows as an !), and discovered that one or two songs will not play. When I go back on line, and click to play, I get "there is a problem with the ...

  • Newbie
  • Hello,   I've had a few occasions recently when I've added albums to a playlist, synced to play off-line (shows as an !), and discovered that one or two songs will not play. When I go back on ...
  • Peter__
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Two separate accounts somehow became one and I lost all my playlists!!

I had a FB linked account already via MAC desktop then my wife created a separate account on the iPad that made my FB account with all my playlists disappear!! She created a totally separate account with a different login and everything from the iPad...

  • Newbie
  • I had a FB linked account already via MAC desktop then my wife created a separate account on the iPad that made my FB account with all my playlists disappear!! She created a totally separate account ...
  • Peter__
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Wrong card charged

Spotify charged the wrong card assigned to my account. Yes I changed the card information but it charged me anyway. That account is now overdrafted. Is there anyway I can have the money refunded? I messaged Spotify but they have failed to respond to ...

  • Newbie
  • Spotify charged the wrong card assigned to my account.  Yes I changed the card information but it charged me anyway.  That account is now overdrafted.  Is there anyway I can have the m...
  • Peter__
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Username already in use

I was just now trying to make a Spotify account. However, every username I can come up with is 'already in use' even something random like 'lihfgjhgdjyhdfkjhf'. Now this seems very unlikely to me. What could be wrong here? I can't contact Spotify as ...

  • Newbie
  • I was just now trying to make a Spotify account. However, every username I can come up with is 'already in use' even something random like 'lihfgjhgdjyhdfkjhf'. Now this seems very unlikely to me. Wh...
  • Liam
  • Community Legend
  • 1094 Views
  • 1 replies
  • 0 likes
  • o
  • 1094 Views
  • 1 replies
  • 0 likes

Premium not working on my iPhone

I signed-up for premium this morning(about 4 hours ago) an I still do not have premium service on my iphone. I have reset(logged-out and logged back in several time with no luck. Please help!

  • Newbie
  • I signed-up for premium this morning(about 4 hours ago) an I still do not have premium service on my iphone. I have reset(logged-out and logged back in several time with no luck. Please help!
  • Peter__
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Someone using my account

Please help. Thanks

  • Casual Listener
  • Please help. Thanks
  • Peter__
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Why does spotfiy won't play certain songs

hey i'm just new with spotifuggle ( premium) and I try to listen to a couple of artists and spotfiy shows me the songs but I can't listen to it . Why is this ? Is it because my account is from the USA and I try to listen to a Belgian singer ? why ?Th...

Screen shot 2013-04-06 at 11.53.03 AM.png
  • Newbie
  • hey  i'm just new with spotifuggle ( premium) and I try to listen to a couple of artists and spotfiy shows me the songs but I can't listen to it . Why is this ? Is it because my account is from...
  • Peter__
  • Community Legend
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes