Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1077652 Views
  • 118 replies
  • 104 likes
  • Account
  • 1077652 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49527 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49527 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1145701 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1145701 Views
  • 4840 replies
  • 118 likes

Charged two times three months in a row!

Hi, I recently looked at my billing history at my bank's transactionhistory. However, it seems as if Spotify has billed me six times the last three months, instead of three times! I do not understand why this is happenening. Can someone help me? I am...

  • Casual Listener
  • Hi, I recently looked at my billing history at my bank's transactionhistory. However, it seems as if Spotify has billed me six times the last three months, instead of three times! I do not understa...
  • Goodman
  • Community Manager
  • 174 Views
  • 2 replies
  • 0 likes
  • 174 Views
  • 2 replies
  • 0 likes

Error message when trying to close account?!

Hi all, I am trying to close my account but having trouble as when filling out the contact form it comes back with an error message. Not sure why it's so hard to close an account in the first place but hey ho. If anyone can give me any advice as to h...

  • Not applicable
  • Hi all,   I am trying to close my account but having trouble as when filling out the contact form it comes back with an error message.   Not sure why it's so hard to close an accoun...
  • Goodman
  • Community Manager
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Solved!! Making a new account Problems

Im getting fedup with this now. I want to do a couple of things and each are having problems. I want to unlink my Facebook from my account. I hve deleted the App from Facebook via Account Preferences on Facebook. This current account has my old email...

  • Newbie
  • Im getting fedup with this now. I want to do a couple of things and each are having problems.   I want to unlink my Facebook from my account. I hve deleted the App from Facebook via Account ...
  • mynameisdonald
  • Casual Listener
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

people using my account

Please log me out of all sessions my friend somehow got on my account and is annoying the crap out of me

  • Newbie
  • Please log me out of all sessions my friend somehow got on my account and is annoying the crap out of me
  • Sam
  • Spotify
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Account frozen.

I have a problem with my spotify account. I have bought a pre-paid spotify card on the internet of 3 months to upgrade it to premium. The problem is that the guy that sold me the card apparently used "ilegal means" to buy it. Now spotify has frozen m...

  • Newbie
  • I have a problem with my spotify account.   I have bought a pre-paid spotify card on the internet of 3 months to upgrade it to premium. The problem is that the guy that sold me the card appa...
  • Sam
  • Spotify
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Iran

Hey, I will be going to the Iran for an internship and was wondering if I could get access to spotify there (with a premium account of course). Thanks! Lisa

  • Newbie
  • Hey,   I will be going to the Iran for an internship and was wondering if I could get access to spotify there (with a premium account of course).   Thanks! Lisa
  • amirali1911
  • Casual Listener
  • 3553 Views
  • 3 replies
  • 1 likes
  • 3553 Views
  • 3 replies
  • 1 likes

Puerto Rico

I'm a US based Spotify Premium user who takes advantage of both computer and mobile apps. Is Spotify yet in Puerto Rico? I'm assuming my "available offline" content on my iPhone will still be good to go. What about streaming? Cheers.

  • Music Fan
  • I'm a US based Spotify Premium user who takes advantage of both computer and mobile apps.   Is Spotify yet in Puerto Rico? I'm assuming my "available offline" content on my iPhone will still...
  • Sam
  • Spotify
  • 1068 Views
  • 1 replies
  • 0 likes
  • 1068 Views
  • 1 replies
  • 0 likes

Free subscription

How do I cancel my free premium subscription?

  • Casual Listener
  • How do I cancel my free premium subscription?
  • user-removed
  • Not applicable
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Radio won't go online for iPhone.

So I paid for a premium account, but the radio feature will not work unless connected to a wi-fi network. My iPhone has service, but will not go online when I'm out and about. Any help would be very much appreciated.

  • Casual Listener
  • So I paid for a premium account, but the radio feature will not work unless connected to a wi-fi network. My iPhone has service, but will not go online when I'm out and about. Any help would be very ...
  • CitenX
  • Regular
  • 1098 Views
  • 2 replies
  • 0 likes
  • 1098 Views
  • 2 replies
  • 0 likes

Lack of professional conduct

This is a complaint on how the accounting dept. (Alexandra – payment investigation team) disabled my premium account for no reason and accused me of chargeback and fraud without conducting a proper investigation. I do not expect insults from any comp...

  • Casual Listener
  • This is a complaint on how the accounting dept. (Alexandra – payment investigation team) disabled my premium account for no reason and accused me of chargeback and fraud without conducting a proper i...
  • chi
  • Casual Listener
  • 217 Views
  • 2 replies
  • 1 likes
  • 217 Views
  • 2 replies
  • 1 likes

Difference between library and local files

Please help me out, I was wondering how you can see whether a number is a local file or a file from the library.

  • Regular
  • Please help me out, I was wondering how you can see whether a number is a local file or a file from the library.
  • SzSzSz12
  • Regular
  • 2591 Views
  • 11 replies
  • 0 likes
  • 2591 Views
  • 11 replies
  • 0 likes

Choose your commercials with reason.

I do not want to hear a woman moaning, "Oh, I will come" and see a number of pussies and cocks in the lower left corner. I do not want to hear this from my 11-year-old brother's room. On the plus side, my mother and the rest of my family now think i'...

  • Not applicable
  • I do not want to hear a woman moaning , "Oh, I will come " and see a number of pussies and cocks in the lower left corner. I do not want to hear this from my 11- ye...
  • therealronn
  • Casual Listener
  • 658 Views
  • 3 replies
  • 3 likes
  • 658 Views
  • 3 replies
  • 3 likes

Wrong Facebook-account has been added to my Spotify-account

A friend using my computer accidentally added his FB-account to my Spotify-account. How do I remove this?

  • Casual Listener
  • A friend using my computer accidentally added his FB-account to my Spotify-account. How do I remove this?
  • s037ye
  • Casual Listener
  • 113 Views
  • 2 replies
  • 0 likes
  • 113 Views
  • 2 replies
  • 0 likes

Solved!! Premium account Offline mode abroad

My Swedish Premium account with offline mode only worked for one month in France. How come?

  • Casual Listener
  • My Swedish Premium account with offline mode only worked for one month in France. How come?
  • user-removed
  • Not applicable
  • 1753 Views
  • 8 replies
  • 0 likes
  • 1753 Views
  • 8 replies
  • 0 likes

Solved!! Can't log in and am not receiving password reset.

I've been at this for two days. I'm unable to login and am unable to use my password. I've requested a password reset link at least 5 times but have not received the email. Checked my spam folder, it's not there, either. Can someone help, please.Than...

  • Casual Listener
  • I've been at this for two days. I'm unable to login and am unable to use my password. I've requested a password reset link at least 5 times but have not received the email. Checked my spam folder, it...
  • Helo-hot
  • Newbie
  • 5400 Views
  • 59 replies
  • 0 likes
  • 5400 Views
  • 59 replies
  • 0 likes

I want to cancel July subscription, but it is already paid!

Hi I'm going abroad on vacation during July and August, and I want to cancel my subscription because I will not use spotify. Then I will return to it because I am very happy with the service.When I tried to cancel the subscription, I saw that, by tod...

  • Regular
  • Hi I'm going abroad on vacation during July and August, and I want to cancel my subscription because I will not use spotify. Then I will return to it because I am very happy with the service. When...
  • Sam
  • Spotify
  • 117 Views
  • 2 replies
  • 0 likes
  • 117 Views
  • 2 replies
  • 0 likes

Cross Country Library ?

Hey. My mate and I, who are both on the UK spotify account don't have access to the same library. He's travelling right now, and he can listen to some albums that dont appear in my library ? Is there an explaination to why this would happen ? Cheers.

  • Casual Listener
  • Hey.    My mate and I, who are both on the UK spotify account don't have access to the same library.   He's travelling right now, and he can listen to some albums that dont app...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

I cant log in to my account on my mobilephone

I have a strange access problem. Spotify works perfectly well on my computer and on my daughters mobilephones. But when I try to access spotify on my mobilephone it says I´ve got wrong password or username. To make sure spotify works on my phone ( I ...

  • Newbie
  • I have a strange access problem. Spotify works perfectly well on my computer and on my daughters mobilephones. But when I try to access spotify on my mobilephone it says I´ve got wrong password or us...
  • ti3gib
  • Casual Listener
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Synced songs before premium trial ran out.

What if you had premimium,but then your trial runs out but before it ran out, you synced your music into your device. Would i still be able to play the music i synced into my device without having to get premium. But now i can't use the songs i synce...

  • Newbie
  •  What  if you had premimium,but then your trial runs out but before it ran out, you synced your music into your device. Would i still be able to play the music i synced into my device witho...
  • licenced
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Blutengel and Terminal Choice

Hi all,I have been very happy for my lovely Blutengel and Terminal Choice playlists, but logged on a while ago to discover that they were empty. I found that other playlists (made by other people) with the same bands were empty as well.Can anybody ex...

  • Newbie
  • Hi all, I have been very happy for my lovely Blutengel and Terminal Choice playlists, but logged on a while ago to discover that they were empty. I found that other playlists (made by other people) ...
  • licenced
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes