Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Moron. No koetin hakea sitä "Kuutamosonaattia" mutta ei löydy, saatana. Kyllä minun mielestä pitäs tuon hakukoneen tajuta jo tuosta (ks. yllä), että mitä biisiä haetaan ilman, että naputellaan hakukenttään eksakti nimi, mikä se nyt liekään tässä tapa...
I signed up for spotify logged in as a facebook page (not a personal account). This is what I want to do, have the account tied to the page, to update people with what I'm listening to. But All of the account info is just numbers (1273455047) and I'd...
I cancelled my 30 day premium trial TEN MINUTES after I got it, and since then ive been charged twice over the past 2 months for a product I cancelled. There is no number, I dont want to wait for an email. I am pissed.
so i have had it on my blackberry the free version for around 5 days and it has all of a sudden stopped letting me log in saying hat i can only use it if i am a premium user? i have reinstalled it multiple time u=but it wont work!! how do i get it to...
I recently logged on to my spotify premium account on my computer while offline and all my playlists were gone. It wasn't just the tracks but the actual titles of the playlists themselves. I had at least ten playlists and now apparently have none.
Hi when i log in to my spotify account using my spotify account detwils it is showing all my wifes facebook details????
so i hadnt been able to receive notifications at all, ever. pointing it out here got minimal reply so i hit up @SpotifyCares yesterday. Got a few responses, was told it was being looked into....then silence. next day (today) im back onto them, was to...
I was told to uninstall and reinstall Spotify from my phone and then resync to my computer. Well, now when I try to reinstall Spotify it tells me I have to have a premium subscription to use it...when its a free app from my download store? I am on a ...
Hello everything worked well, but now I can´t , When I try to open spotify on my computer the window appears but I can´t type my username or password.What can I do? Thanks for help
i had originally posted this under Web Player Help, but realized it's probably more appropriate here. thank you. My spotify publishing on Facebook was acting funky, so i thought I would disconnect Spotify from Facebook and then reconnect and maybe th...
I just signed up for premium hoping for a 30 day trial and it stated that 9.99 would be taken from my account 28-3-13 which is tomorrow! Why is this? Is this a mistake?
HiI am spotify premium user and I have a NUS card so I pay the discounted £5 a month price for Premium.On Tuesday I had to resubscribe to spotify premium as there was a problem with my payment the day before and my membership was cancelled. I resubsc...
I was curious to find out, what are the different streaming qualities that are associated with each of the account levels? I found this:http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/HQ-Stream/m-p/218876/highlight/true#M20958Which makes i...
Hi,after pressing menualy enable facebook i have recived the message :Sorry there has been a temporary error, please try again later.Anyone else have this problem?Thanks!
I signed up today for basic Spotify, and have been billed. Why am I still hearing advertisements? I'm paying so I don't have to listen to them.
I tried to register new spotify account without facebook. First there was everything okay in registeration form.Then i clicked "sign up" -button it gave me error in my username section. "ooops.. something went wrong" or something like that.Username w...
I tried to help my buddy at work setup a new spotify account and every name we chose to register with said it was taken. I know some of the combinations we used cannot be used by anyone. No matter what we picked it said taken, even when we used combi...
I had another account connected to Facebook, but it seems that did not work, did not show anything on Facebook. Then I created another account, but I can not connect to Facebook, it must be because the former is still connected. I ask that fix my old...
My profile picture has stopped appearing consistently! I can always see my picture in the top right corner when using the desktop app, but not when I click to view my profile. My friends cannot see my profile picture from their devices, which was not...
I cannot access my account now & i am a premium member. I deleted my FB & e-mail address that is tied to this account. Please assist.