Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
the name and profile picture are not my facebook but supposedly i'm now connected to mine I've literally tried everything: - i've disconnected and reconnected with facebook many times - i've uninstalled spotify and reinstalled it - i've logged onto t...
I just got a premium account and the app says that I do not have premium. I am using an android phone. I tried the methods of logging in and out and also the uninstall reinstall. Noting is working and I am starting to get frustrated. Someone please h...
I have just signed up for premium (first time) and received a receipt via email to confirm... Only my spotify apps don't recognise that I have upgraded to premium. So Im unable to stream music on either iPhone 4 or iPad. Have logged out/in, turned of...
I upgraded to Premium today and, when I try to stream music, it tells me only Premium users can stream music. I am using an iPhone 4. Can someone help me with this?
I just upgraded to premium. I even suscribed right away without using the frre trial month. However, the password I set for my devices is not working. Also, whenever I use it on my computer it keeps saying I haven't upgrade it. I don't have any of th...
I can't seem to log onto my spotify on my mobile which is a nokia e63. I typed in my username & password and it keeps saying it's invalid, but i am able to log onto the spotify on my desktop no problem.
when I tried to play or check into Soundrop it said that it could not woork offline, can you fix this
Hey guys, I got a small problem My 10 hour thing ran out so I bought unlimited, but my Spotify is not getting it. I logged out and logged in again, waited 5 mins, tried most of it. However, it still says I dont have any time left, but when I visit my...
Keeps saying wrong password but its not wrong password.
I have just subscribed to Spotify Premium and I can't see the Apps Finder nor my favorite apps in my iPhone
Hello everyone, I'm a Spotify user form Spain, I bought on 2011 December my Toshiba laptop. I used Spotify since the first day without any kind of problem.I never had time limit on my account, I read Toshiba had an agreement with Spotify for his user...
Why is my song no longer available?! Especially when I am a premium customer and pay to have this program work and have music available?!
So I don't remember my password anymore and my email address doesn't work anymore. How have i log in is I have log with facebook account. Bigger problem is that I have subscription what i need cancel because I'm student and now i'm not able to do it....
Hi, when I try to reset my password for my username it says my credntials match a facebbok log on and to log on through that. The trouble is i'm logging on to my work phone which is logged on to a work Facebook so it cant sync! Any ideas people pleas...
Hey everyone! I had been talking to my dad about buying Spotify Premium to make music listening a bit more acessible. He was having issues with the subscriptions on his computer, so I started trying to look for ways to solve it, or just find a way to...
Hello, A few days ago, I purchased Premium for 1 month and it charged me two times. I have 2 different receipts in my email with 2 different ordernumbers. I would like my $10 back please. I hope this will be resolved quickly. R. Trenning
Installed the free option without errors or issues except allowing firewall passage.Win7 SP1won't play any radio or local music. Selecting play does nothing.not interested in lenghy help files, forum searches or other crap.I expect things to work wit...
I had to reformat my computer, now when I re-installed Spotify all of my playlists are gone. I had this issue before and someone from Spotify re-activated my playlists. There are many, so I am hoping this can be done again?
I would like to use my mobile as a remote contol to play Spotify tracks on my Sonus system. I don’t want to listen to Spotify on my mobile. Is this possible with Spotify Unlimited?
Hi there. I've recently obtained a new credit card, and after my spotify subscription ran out, I decided to change the card number and buy it again.Now, however, when I want to buy Spotify Unlimited I get to the "Choose Product" screen, I click "Conf...