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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88094 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

732568 Views

13 replies

4 likes

Account
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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

755047 Views

18 replies

29 likes

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  • 18 replies
  • 29 likes

Adverts on even though I have brought Spotify

Can anyone tell me why I am getting adverts when I have paid for it.

Newbie

Can anyone tell me why I am getting adverts when I have paid for it.

user-removed

Not applicable

293 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

premium account dissapeard on computer

Hi please help me get back my premium account on my computer it seems like my account dropped to free when i touched something in my preferences. the thing is i ve no acces anymore to that panel of options. thanks

Visitor

Hi   please help me get back my premium account on my computer it seems like my account dropped to free when i touched something in my preferences. the thing is i ve no acces anymore to...

Peter__

Community Legend

234 Views

1 replies

0 likes

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payment not working!!!!!!

Jag har varit premium kund ,och nu när jag ska uppgradera så fungerar det inte! Detta irriterar mig enormt. Vad ska jag göra?

Newbie

Jag har varit premium kund ,och nu när jag ska uppgradera så fungerar det inte! Detta irriterar mig enormt. Vad ska jag göra?

selliin

Casual Listener

387 Views

2 replies

0 likes

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Purchased a gift card but I still don't have Premium

Hi..Really new to this. Got a gift certificate for xmas and used it on computer. For some reason i cant get premium on my other devises. It says that i need to purchase it again. Can someone check if it is the same account or if i accidentally create...

Casual Listener

Hi..Really new to this.  Got a gift certificate for xmas and used it on computer.  For some reason i cant get premium on my other devises.  It says that i need to purchase it again.&nb...

331 Views

0 replies

0 likes

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Re: Welcome to the Spotify community

Hi Simple question but I can't seem to find a plain answer. I want to be able to use Spotify on my Apple desk top at home and also Apple laptop at work. I also have an iPad and an iPhone (a bit Apple overloaded!!). What can I use Spotify on if I subs...

Casual Listener

Hi   Simple question but I can't seem to find a plain answer.  I want to be able to use Spotify on my Apple desk top at home and also Apple laptop at work.   I also have an iPad and ...

melmcgrane

Casual Listener

1964 Views

2 replies

0 likes

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Payed for subscriptiion and cancled it right away

Ok, so I just bought a subcription for premium. Thinkin I could just pay for one month of premium I cancled the subcription right after I confimed my purchase, (this has worked in the past I might add) only to find out that not only do I not have pre...

Newbie

Ok, so I just bought a subcription for premium. Thinkin I could just pay for one month of premium I cancled the subcription right after I confimed my purchase, (this has worked in the past I might ad...

user-removed

Not applicable

401 Views

2 replies

0 likes

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Solved!! Free trial over and I cancelled but yet I'm still getting charged.

So I did the 30 day free trial thing and I just cancelled today but in my paypal payment to Spotfiy -9.99 USD pending until Jan 28, 2013. Why is it charging me when I cancelled? I don't want no premium.

Casual Listener

So I did the 30 day free trial thing and I just cancelled today but in my paypal payment to Spotfiy -9.99 USD pending until Jan 28, 2013. Why is it charging me when I cancelled? I don't want no premi...

rebel1993

Casual Listener

370 Views

2 replies

0 likes

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premium not working

I just signed up for premium. It says it's active but I can only access free features

Newbie

I just signed up for premium. It says it's active but I can only access free features

user-removed

Not applicable

340 Views

3 replies

0 likes

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Problem

I just redeemed my spotify premium code and it told me that I had gotten it and it was successful. I went to my Spotify app and tried to listen to it but it said that I needed premium. Help?

Casual Listener

I just redeemed my spotify premium code and it told me that I  had gotten it and it was successful. I went to my Spotify app and tried to listen to it but it said that I needed premium. Hel...

Burnttoast

Casual Listener

284 Views

1 replies

0 likes

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spotify downgraded to new user, still a premium user on my phone

Hi i ve read all the obove but it s not hepling I m a premium user, logged with my facebook account from the beginning. Something changed in my options and now i m a free user on my ubuntu spotify ( my phone app works fine as premium) Please tell me ...

Visitor

Hi   i ve read all the obove but it s not hepling I m a premium user, logged with my facebook account from the beginning. Something changed in my options and now i m a free user on my u...

Peter__

Community Legend

249 Views

1 replies

0 likes

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  • 1 replies
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Forgotten my username/email and passoword

I was logged in for about 3 months and now I don't remember the email adress and it wasn't connected to my facebook. I have premium so I am now paying for the account even though I can't log in. How can I get my username back and/or cancel premium wi...

Newbie

I was logged in for about 3 months and now I don't remember the email adress and it wasn't connected to my facebook. I have premium so I am now paying for the account even though I can't log in. How ...

Peter__

Community Legend

368 Views

1 replies

0 likes

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  • 1 replies
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Purchased Premium, still under free trial but I'm not getting any premium benefits.

Title says it all I guess, I just signed up for the 30 day trial as well as a recurring subscription but both the Spotify program on my PC and the app on my Galaxy S3 are saying I'm not a Premium member, and I'm still getting commercials.

Visitor

Title says it all I guess, I just signed up for the 30 day trial as well as a recurring subscription but both the Spotify program on my PC and the app on my Galaxy S3 are saying I'm not a Premium mem...

Kudels

Newbie

615 Views

6 replies

0 likes

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I bought premium but didnt get it!

Hey i want my premium i just purchased.. it says i have 0 minutes left! i bought hours ago..

Casual Listener

Hey i want my premium i just purchased.. it says i have 0 minutes left! i bought hours ago..

user-removed

Not applicable

742 Views

7 replies

0 likes

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  • 7 replies
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My spotify user is connected to an unknown user

Dear Spotify. I love you and I love my account and all my amazing playlists. Today, when I logged on spotify, none of my amazing playlists were there. My username was changed, and later I saw that my e-mail and password, music, starred songs and play...

Newbie

Dear Spotify. I love you and I love my account and all my amazing playlists. Today, when I logged on spotify, none of my amazing playlists were there. My username was changed, and later I saw that my...

Peter__

Community Legend

1129 Views

1 replies

0 likes

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spotify premium offline modus not working

I subscribed spotify premium and didnt have any problems at beginning. Now i have the problem that spotify doesnt download any songs anymore. Why cant i make all songs in the playlist available for the offline use?

Casual Listener

I subscribed spotify premium and didnt have any problems at beginning. Now i have the problem that spotify doesnt download any songs anymore. Why cant i make all songs in the playlist available for t...

Sam

Spotify

472 Views

6 replies

0 likes

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  • 6 replies
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spotify premium offline modus not working...

I subscribed spotify premium and didnt have any problems at beginning. Now i have the problem that spotify doesnt download any songs anymore. Why cant i make all songs in the playlist available for the offline use?

Casual Listener

I subscribed spotify premium and didnt have any problems at beginning. Now i have the problem that spotify doesnt download any songs anymore. Why cant i make all songs in the playlist available for t...

Peter__

Community Legend

273 Views

1 replies

0 likes

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My spotify premium code was sent to my old email adress.

I pay the spotify premium with visa and the code was send to my old email address and I can't use that email address anymore. How can I get the code to the new email address? I have now changed my account email for a new one.

Newbie

  I pay the spotify premium with visa and the code was send to my old email address and I can't use that email address anymore. How can I get the code to the new email address? I have now ...

Richard

Community Legend

428 Views

1 replies

0 likes

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  • 1 replies
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Account Name- Top right corner

It just has my account number in the top right corner.. no picture, no name. I wanted to talk to someone at spotify, cant seem to figure out how to do that. Any way to remedy this?

Visitor

It just has my account number in the top right corner.. no picture, no name. I wanted to talk to someone at spotify, cant seem to figure out how to do that.    Any way to remedy this?

Peter__

Community Legend

694 Views

2 replies

0 likes

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New Customer trying to pay before trial ends

I am trying to pay through my PayPal account. When I hit pay the screen goes blank. Have tried on several different devices

Newbie

I am trying to pay through my PayPal account. When I hit pay the screen goes blank. Have tried on several different devices

Marco

Community Legend

204 Views

1 replies

0 likes

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Finding Users without Facebook account and without account Username #

A friend of mine joined Spotify today (1/24) and does not have a FB account. I am trying to find her profile to start following her because I want to share playlist but she does not have an account number. The Spotify webpage that she is redirected t...

Newbie

A friend of mine joined Spotify today (1/24) and does not have a FB account. I am trying to find her profile to start following her because I want to share playlist but she does not have an account n...

Stupify

Community Legend

1326 Views

1 replies

0 likes

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  • 1 replies
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