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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 333599 Views
  • 890 replies
  • 105 likes
  • Account
  • 333599 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147474 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147474 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85883 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85883 Views
  • 68 replies
  • 9 likes

Can I change from unlimited to premium paid with gift card?

Hi! I just bought unlimited with a grift card. So something went wrong because I want premium instead. So.. my question is.. can I change från unlimited to premium when I paid for it with a gift card? I tried to change from unlimited to premium but t...

  • Newbie
  • Hi!   I just bought unlimited with a grift card. So something went wrong because I want premium instead.  So.. my question is.. can I change från unlimited to premium when I paid for ...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Can't get past the payment Screen for premium!

I'm trying to upgrade to premium but once I reach the select payment page, no matter if choose paypal or my visa it stops or freezes from loading the next page to enter my payment details. Is this happening to many or is there a particular reason? I ...

  • Casual Listener
  • I'm trying to upgrade to premium but once I reach the select payment page, no matter if choose paypal or my visa it stops or freezes from loading the next page to enter my payment details. Is this ha...
  • Geddish
  • Casual Listener
  • 458 Views
  • 4 replies
  • 1 likes
  • 458 Views
  • 4 replies
  • 1 likes

Danish band IdaAida - uploaded album 100%

Hi Spotify There seems to have occured an error when uploading the above mentioned album. The track listing for the first 3 songs seems to be incorrect. The Spotify listing shows the following tracklist 1: 100% 2: Ryk lidt tættere på (intro) 3: En kl...

  • Newbie
  • Hi Spotify   There seems to have occured an error when uploading the above mentioned album.   The track listing for the first 3 songs seems to be incorrect.   The Spotify l...
  • Peter__
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Free subscription stopped

Hi, I use the free version, but it was suddenly stopped after about 1 hrs use! It has worked well previously. /D

  • Casual Listener
  • Hi, I use the free version, but it was suddenly stopped after about 1 hrs use! It has worked well previously.     /D
  • Peter__
  • Community Legend
  • 463 Views
  • 3 replies
  • 0 likes
  • 463 Views
  • 3 replies
  • 0 likes

Get Playlist button

What does the Get Playlist button do? I rather casually clicked it and now I'm worried I might have inadvertently purchased 94 tracks! Nothing has appeared yet in my Downloads or in the Music folder on my PC. Surely you can't inadvertently buy stuff ...

  • Newbie
  • What does the Get Playlist button do? I rather casually clicked it and now I'm worried I might have inadvertently purchased 94 tracks!   Nothing has appeared yet in my Downloads or in the Mu...
  • Peter__
  • Community Legend
  • 454 Views
  • 2 replies
  • 0 likes
  • 454 Views
  • 2 replies
  • 0 likes

Help?

I need some help with my account, I don't understand why there isn't a phone number I could call so I could solve my problem in a fast and effective way

  • Casual Listener
  • I need some help with my account, I don't understand why there isn't a phone number I could call so I could solve my problem in a fast and effective way
  • Peter__
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Solved!! Bill for 30 day free!

I have try the "30 day free". I had used the payment Klarna. I thought "ok lets try premium, its 30 day free" okay i filled all my informations there clicked next and so on.. so than I checked my email i got an message... i got a bill over 9,99 €... ...

  • Newbie
  • I have try the "30 day free". I had used the payment Klarna. I thought "ok lets try premium, its 30 day free" okay i filled all my informations there clicked next and so on.. so than I checked m...
  • Peter__
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Are E-card values internationally unified ?

I have a US account, and for some reasons, I can't pay by credit card or PayPal to be a Premium member. The only option left is for someone to buy the E-card as a gift for me, and pay him /her directly afterwards. The question is, does the person I w...

  • Newbie
  • I have a US account, and for some reasons, I can't pay by credit card or PayPal to be a Premium member. The only option left is for someone to buy the E-card as a gift for me, and pay him /her direct...
  • meahtenoha
  • Spotify
  • 572 Views
  • 2 replies
  • 0 likes
  • 572 Views
  • 2 replies
  • 0 likes

Need New Help Forum for Beta Web Application

Hello, I would like to see a new Forum created to discuss the new Beta Web Application. Actually surprised I can't find any discussion regarding this new app. Although it does have some bugs, it is very impressive and makes locating new albums especi...

  • Roadie
  • Hello,   I would like to see a new Forum created to discuss the new Beta Web Application.  Actually surprised I can't find any discussion regarding this new app.  Although it does ...
  • Peter__
  • Community Legend
  • 329 Views
  • 2 replies
  • 1 likes
  • 329 Views
  • 2 replies
  • 1 likes

need help with account

I have had a premium spotify account for quite some time now, I just installed spotify on my mobile phone and its not allowing me to access songs. It keeps asking me to upgrade and im already upgraded.

  • Newbie
  • I have had a premium spotify account for quite some time now, I just installed spotify on my mobile phone and its not allowing me to access songs. It keeps asking me to upgrade and im already upgrade...
  • meahtenoha
  • Spotify
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Subscribtion problem due to new credit card number

Hello, Last month I got a new credit card number and due to this I have got problems with the payment of my premium account. Spotify does not work because this month my account is not converted to a premium account. I entered my new numbers from my n...

  • Newbie
  • Hello,   Last month I got a new credit card number and due to this I have got problems with the payment of my premium account. Spotify does not work because this month my account is not conver...
  • meahtenoha
  • Spotify
  • 3278 Views
  • 11 replies
  • 0 likes
  • 3278 Views
  • 11 replies
  • 0 likes

Trouble with my Spotify account

I want to disconnect from facebook. This gives me a lot of trouble. On my desktop it worked. But now i cant acces my mobile phone. After a few tries i got a new Account!!!!! 48 hours free. Still with mij own playlists. But I have been **bleep**ing pa...

  • Casual Listener
  • I want to disconnect from facebook. This gives me a lot of trouble. On my desktop it worked. But now i cant acces my mobile phone. After a few tries i got a new Account!!!!! 48 hours free. Still with...
  • David
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! can i give a gift card to somone who already has premium?

My friend pays for premium, so i wanted to get a gift card for him so that he could have a few months without paying. Can you redeem them if you already pay? will it work as like a payment for one month?

  • Casual Listener
  • My friend pays for premium, so i wanted to get a gift card for him so that he could have a few months without paying. Can you redeem them if you already pay? will it work as like a payment for one mo...
  • alex11111
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Registered with facebook account, subscribed to premium, left facebook = how to log in?

Hi from Germany, once i installed spotify i decided to use my facebook account to log into the world of music. However, I'm fed up with facebook and thus deacitvated my fb-account. Unfortunately, spotify took notice of this. The program won't let me ...

  • Newbie
  • Hi from Germany,   once i installed spotify i decided to use my facebook account to log into the world of music. However, I'm fed up with facebook and thus deacitvated my fb-account. Unfortu...
  • Stupify
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Gift card and Spotify through cellphone subscription

I got a premium gift card last christmas which means it expires in a few days... I already get Spotify premium through my cellphone subscription (Telia, a swedish phone company) and I wonder if it's possible to use the gift card anyway?

  • Casual Listener
  • I got a premium gift card last christmas which means it expires in a few days... I already get Spotify premium through my cellphone subscription (Telia, a swedish phone company) and I wonder if it's ...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Gift card and Spotify through cellphone subscription

I got a premium gift card last christmas which menas it expires in a few days... I already get Spotify premium through my cellphone subscription (Telia, a swedish phone company) and I wonder if it's possible to use the gift card anyway?

  • Casual Listener
  • I got a premium gift card last christmas which menas it expires in a few days... I already get Spotify premium through my cellphone subscription (Telia, a swedish phone company) and I wonder if it's ...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

spotify premium gift card didn't work

about 4 days ago I tried to redeem a spotify gift card (12 months premium), since I never used spotify before I made an account. But when i redeemed the code it didn't show up in my online overview, and when I tried to redeem it again the site said t...

  • Visitor
  • about 4 days ago I tried to redeem a spotify gift card (12 months premium), since I never used spotify before I made an account. But when i redeemed the code it didn't show up in my online overview, ...
  • user-removed
  • Not applicable
  • 746 Views
  • 2 replies
  • 0 likes
  • 746 Views
  • 2 replies
  • 0 likes

PLEASE HELP!!

I am having to use my girlfrieds account to post this message as you will see the reasons below. my user name is gypsy_roots Spotify worked just fine for me yesterday. I try to log in today on both Desktop and iOS versions and it says wrong password ...

  • Regular
  • I am having to use my girlfrieds account to post this message as you will see the reasons below.    my user name is gypsy_roots   Spotify worked just fine for me yesterday. I t...
  • Sam
  • Spotify
  • 253 Views
  • 6 replies
  • 0 likes
  • 253 Views
  • 6 replies
  • 0 likes

Gift card from one country to another

I live in Andorra, my friend lives in Finland. We are both Spotify Premium subscribers. Let's say my friend buys me Spotify Premium for christmas present. Which country's music selection would my Spotify have access to when I used to gift card: Andor...

  • Casual Listener
  • I live in Andorra, my friend lives in Finland. We are both Spotify Premium subscribers. Let's say my friend buys me Spotify Premium for christmas present. Which country's music selection would my Spo...
  • Taikonautti
  • Casual Listener
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes