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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398802 Views
  • 950 replies
  • 107 likes
  • Account
  • 398802 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171630 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171630 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99127 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99127 Views
  • 68 replies
  • 10 likes

Problem: Facebook Business Account?

Perhaps all my problems are related to my use of a Facebook business account? I received a six month premium membership, but I have not been able to access any music. I set my Spotify account through my Facebook business page. I've head this is a pro...

  • Casual Listener
  • Perhaps all my problems are related to my use of a Facebook business account?  I received a six month premium membership, but I have not been able to access any music.  I set my Spotify acc...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Downgrade to free doesn't work

Hi all,I tried downgrading my account (and changing the payment-type) but it doesn't work. In the last 3 months I got 3 mails which said that my account would go premium after the next successfull payment. I never ordered that! It's very weird.(If so...

  • Casual Listener
  • Hi all, I tried downgrading my account (and changing the payment-type) but it doesn't work. In the last 3 months I got 3 mails which said that my account would go premium after the next successful...
  • aledjones
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Solved!! Spotify automatically subscribed me to awful radio station. Help take it away!

I'm new to using Spotify & trying to set up playlists & explore all features. When I clicked on the Radio stations, it says that Spotify has automatically signed me up to Rhianna's radio station based on my playlists. I have a problem with this for m...

  • Casual Listener
  • I'm new to using Spotify & trying to set up playlists & explore all features. When I clicked on the Radio stations, it says that Spotify has automatically signed me up to Rhianna's radio stat...
  • 904colleen
  • Casual Listener
  • 631 Views
  • 3 replies
  • 1 likes
  • 631 Views
  • 3 replies
  • 1 likes

dudas al comprar premium

Hola me gustaria saber quesi compro premium ahora se me acabara el premium en enerooasta el19 delproximo mes

  • Newbie
  • Hola me gustaria saber quesi compro premium ahora se me acabara el premium en enerooasta el19 delproximo mes
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

empty emails

I am a Non paying Spotify user. When ever I recieve ANY kind of email from Spotify it is Empty. There is No message in the email. I have a newer computer with windows Vista. I use Firefox as my Browser and Yahoo for email. What can I do to correct th...

  • Visitor
  • I am a Non paying Spotify user. When ever I recieve ANY kind of email from Spotify it is Empty. There is No message in the email. I have a newer computer with windows Vista. I use Firefox as my Brows...
  • Peter__
  • Community Legend
  • 390 Views
  • 4 replies
  • 0 likes
  • 390 Views
  • 4 replies
  • 0 likes

koke43

Hola soy koke43 y he borrado hoy dia sabado 19 de enero dos listas de reproduccion muy importantes q tengo q usar esta noche, como las puedo recuperar????? Las listas son Jorge y Cumpleaños inauguaracion Muchas gracias

  • Newbie
  • Hola soy koke43 y he borrado hoy dia sabado 19 de enero dos listas de reproduccion muy importantes q tengo q usar esta noche, como las puedo recuperar????? Las listas son Jorge y Cumpleaños inaugua...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

sign in on other computer fails

i have a spotify account linked on my fb page. if i trie to log in on an other comp. on spotify it doesn't accept my sign in. What do I do wrong? do I need to open fb first?

  • Newbie
  • i have a spotify account linked on my fb page. if i trie to log in on an other comp. on spotify it doesn't accept my sign in. What do I do wrong? do I need to open fb first?
  • Peter__
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Cant download music

All our accounts are not working . kirsten@aerobicgaarden.dk I have payed dec and jan but I can´t download any misic? Kirsten Hoel

  • Newbie
  • All our accounts are not working . kirsten@aerobicgaarden.dk I have payed dec and jan but I can´t download any misic?   Kirsten Hoel
  • Peter__
  • Community Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Not getting 2.5 hours a week?

I have emailed and tweeted to spotify help people and they have sent me links to forums where there is still no answer. For about 3 months I have only been able to listen to 30-40 minutes of music every 3 weeks. You are supposed to get 2.5 hours a we...

  • Newbie
  • I have emailed and tweeted to spotify help people and they have sent me links to forums where there is still no answer. For about 3 months I have only been able to listen to 30-40 minutes of music ev...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Creating an account

Hi, im used to log on Spotify through my facebook details. But i was wondering if u can create an username and password so i could logg in through that. Thanks for answer! Youre the best!

  • Regular
  • Hi,   im used to log on Spotify through my facebook details. But i was wondering if u can create an username and password so i could logg in through that.    Thanks for answer!...
  • Peter__
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Paid my subscription but got downgraded to Free User

Hi there, I'm using Spotify Premium since six month and really love it. Since November I received several messages about payment transaction problems which I couldn't follow as I paid via credit card as ever. Now I'm downgraded to Free User and don't...

  • Casual Listener
  • Hi there,    I'm using Spotify Premium since six month and really love it. Since November I received several messages about payment transaction problems which I couldn't follow as I p...
  • Peter__
  • Community Legend
  • 415 Views
  • 4 replies
  • 1 likes
  • 415 Views
  • 4 replies
  • 1 likes

Mixed up accounts

Hello, Me and my brother both have a spotify premium account. We both use it on our separate phones and laptops. Recently we got ourself an ipad and we have been switching spotify accounts there. Today, when I log in on my laptop on spotify I find my...

  • Casual Listener
  • Hello, Me and my brother both have a spotify premium account. We both use it on our separate phones and laptops. Recently we got ourself an ipad and we have been switching spotify accounts there. T...
  • Peter__
  • Community Legend
  • 1507 Views
  • 4 replies
  • 0 likes
  • 1507 Views
  • 4 replies
  • 0 likes

Error 408

Hiİ have sometimes error 408 also. İ go on My Facebook account and delete spotify application and try to reconnect, in some cases this solved My problem. But today İ cant Log in. İ have error 408.I connected to spotify last sunday from home. After th...

  • Newbie
  • Hi İ have sometimes error 408 also. İ go on My Facebook account and delete spotify application and try to reconnect, in some cases this solved My problem. But today İ cant Log in. İ have error 408...
  • Peter__
  • Community Legend
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Spotify Unlimited has been suspended?

Hi there, I recently had a eBay dispute (which has since been resolved) which caused my paypal account to be in negative figures. I got some messages from Spotify saying that my account may be frozen until I solved the paypal dispute. However the pay...

  • Visitor
  • Hi there, I recently had a eBay dispute (which has since been resolved) which caused my paypal account to be in negative figures. I got some messages from Spotify saying that my account may be frozen...
  • user-removed
  • Not applicable
  • 429 Views
  • 6 replies
  • 0 likes
  • 429 Views
  • 6 replies
  • 0 likes

Cant play music on unlimited account!

Hi ive got an unlimeted account an d cant get to play any music, i log on and it takes me to the page with 'get premium' in the middle of the page and 'get spotify' in the top right next to my name, and i dont know where to go from there, the Spotify...

  • Casual Listener
  • Hi ive got an unlimeted account an d cant get to play any music, i log on and it takes me to the page with 'get premium' in the middle of the page and 'get spotify' in the top right next to my name, ...
  • BELLEHYLAND
  • Casual Listener
  • 697 Views
  • 4 replies
  • 0 likes
  • 697 Views
  • 4 replies
  • 0 likes

Starred list lost after mixed up account issue - Help

I had my account mixed up and went throught the steps below and the problem is solved. Problem; when I ran Spotify and reconnected to facebook, my Spotify restarted as first time user ....now I don t have my starred list, which it had about 140 songs...

  • Casual Listener
  • I had my account mixed up and went throught the steps below and the problem is solved. Problem; when I ran Spotify and reconnected to facebook, my Spotify restarted as first time user ....now I don t...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

CANCELLED SUBSCRIPTION last month. Still being CHARGED!!! This isn't a glitch. It's FRAUD!!!

There are a ton of posts on here that have echoed the same issue. I DID in fact CANCEL my subscription last month! I was STILL CHARGED this month! And now my bank account is OVERDRAFTED! Someone needs to correct this problem. I want my money refunded...

  • Newbie
  • There are a ton of posts on here that have echoed the same issue. I DID in fact CANCEL my subscription last month! I was STILL CHARGED this month! And now my bank account is OVERDRAFTED! Someone need...
  • Marco
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

An unknown playlist

An unknown playlist has shown up on my account?!? I only use the spotify premium app for iphone. I have never logged on from a computer. How does this happen? And how do i delete the unknown playlist?

  • Newbie
  • An unknown playlist has shown up on my account?!? I only use the spotify premium app for iphone. I have never logged on from a computer. How does this happen? And how do i delete the unknown playlist?
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

playlist disappeared after premium subscription! help!!!

please help i had a facebook account and playlists on it, then i needed to conect the account to my sonos system created a new account with username and premium subscription then connected sonos then i tried to change tracks on my phone and whoa!! al...

  • Newbie
  • please help   i had a facebook account and playlists on it, then i needed to conect the account to my sonos system   created a new account with username and premium subscription the...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes