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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 351028 Views
  • 901 replies
  • 105 likes
  • Account
  • 351028 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1151963 Views
  • 119 replies
  • 110 likes
  • Account
  • 1151963 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88180 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88180 Views
  • 68 replies
  • 10 likes

I deleted a playlist, why is it still existing?

Hi, I deleted a playlist once, long time ago. It's still available and I still get updates about people subscribing to it. I want that playlist to be completely gone.

  • Regular
  • Hi,  I deleted a playlist once, long time ago. It's still available and I still get updates about people subscribing to it. I want that playlist to be completely gone.
  • Peter__
  • Community Legend
  • 951 Views
  • 1 replies
  • 0 likes
  • 951 Views
  • 1 replies
  • 0 likes

Combination of 30-day trial and gift card

I was planning on giving someone a 1 month gift card for Premium. However, there's also currently an offer for a free 30-day trial of Premium. Will the recipient get two months of Premium or will the money be wasted?

  • Newbie
  • I was planning on giving someone a 1 month gift card for Premium. However, there's also currently an offer for a free 30-day trial of Premium.    Will the recipient get two months of Pr...
  • meahtenoha
  • Spotify
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Someone else is using my account

Someone else is using my account. I tried to change password but that does´t help as long as this person is logged in. This is not ok. How can I throw this person out? /R

  • Regular
  • Someone else is using my account. I tried to change password but that does´t help as long as this person is logged in. This is not ok. How can I throw this person out?   /R
  • meahtenoha
  • Spotify
  • 9251 Views
  • 17 replies
  • 0 likes
  • 9251 Views
  • 17 replies
  • 0 likes

Solved!! Facebook & Spotify

I am trying to deactivate my Facebook account but I can't keep it deactivated because every time I sign into spotify it reactivates my FB account. I want to keep all of my playlists and just need to change how I sign into spotify. Please help!

  • Visitor
  • I am trying to deactivate my Facebook account but I can't keep it deactivated because every time I sign into spotify it reactivates my FB account. I want to keep all of my playlists and just need to ...
  • user-removed
  • Not applicable
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Error 130 & 913

I cannot buy new downloads. Everytime I try I get the following messages: Error - 130 when loading url https://clientweb.spotify.com/purchase/? and later I get another message reading: Error 913. I have tried already several tracks during the last da...

  • Newbie
  • I cannot buy new downloads. Everytime I try I get the following messages: Error - 130 when loading url https://clientweb.spotify.com/purchase/? and later I get another message reading: Error 913. I ...
  • Peter__
  • Community Legend
  • 518 Views
  • 3 replies
  • 0 likes
  • 518 Views
  • 3 replies
  • 0 likes

My Playlists have disappeared please help!!

I was just looking at my preferences and clicked disconnect from facebook, my account logged out automatically and when I logged back in all my playlists were gone and its all reset like I am a new user?? Please help I don't want to have to rebuild a...

  • Casual Listener
  • I was just looking at my preferences and clicked disconnect from facebook, my account logged out automatically and when I logged back in all my playlists were gone and its all reset like I am a new u...
  • Sam
  • Spotify
  • 156 Views
  • 4 replies
  • 0 likes
  • 156 Views
  • 4 replies
  • 0 likes

Solved!! My playlists are gone!

Hi! All my playlists suddenly disappeared both on the computer and in my phone. Help?

  • Casual Listener
  • Hi!   All my playlists suddenly disappeared both on the computer and in my phone. Help?
  • Sam
  • Spotify
  • 237 Views
  • 3 replies
  • 0 likes
  • 237 Views
  • 3 replies
  • 0 likes

Upgrade account issues

Good Morning Spotify, so i upgraded my account last night on my mobile device via my facebook login and i was charged the 9.99 for premium but when i logged in the next morning it says im still using spotify free. I sent a message to your Customer Su...

  • Casual Listener
  • Good Morning Spotify, so i upgraded my account last night on my mobile device via my facebook login and i was charged the 9.99 for premium but when i logged in the next morning it says im still using...
  • Sam
  • Spotify
  • 129 Views
  • 3 replies
  • 0 likes
  • 129 Views
  • 3 replies
  • 0 likes

Solved!! Spotify keeps sending me emails

Even though I selected that I do not want to recieve any email from spotify (see image below), I get an email every time someone joins spotify. I want to be able to turn this off!!

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  • Music Fan
  • Even though I selected that I do not want to recieve any email from spotify (see image below), I get an email every time someone joins spotify. I want to be able to turn this off!!
  • Sam
  • Spotify
  • 4376 Views
  • 19 replies
  • 0 likes
  • 4376 Views
  • 19 replies
  • 0 likes

Me han cobrado 2 veces la suscripción

Estimado señor o señora: En el día de hoy me han cobrado la suscripción mediante pay pal y mi tarjeta de crédito. A partir de ahora sólo quiero que me cobren a través de la Tarjeta de Ibercaja. A la espera que me devuelvan el dinero gastado en PayPal...

  • Newbie
  • Estimado señor o señora: En el día de hoy me han cobrado la suscripción mediante pay pal y mi tarjeta de crédito. A partir de ahora sólo quiero que me cobren a través de la Tarjeta de Ibercaja. A l...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Wanting different passwords..

I am currently using Spotify Premium and have it connected to my facebook, however i would like to keep them connected but use different passwords for both if this is available? Just so when allowing my friends on my phone i can tell them my Spotify ...

  • Newbie
  • I am currently using Spotify Premium and have it connected to my facebook, however i would like to keep them connected but use different passwords for both if this is available?  Just so when...
  • Peter__
  • Community Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Rather have real email account linked than fake FB account - please help!

I'm a paying Spotify user ... I currently have my spotify account linked to a fake FB account. I gave Spotify a fake FB account because it seems to reset its FB app permissions every time I log in to Spotify and so I can't control how much informatio...

  • Casual Listener
  • I'm a paying Spotify user ... I currently have my spotify account linked to a fake FB account. I gave Spotify a fake FB account because it seems to reset its FB app permissions every time I log in to...
  • Peter__
  • Community Legend
  • 800 Views
  • 3 replies
  • 0 likes
  • 800 Views
  • 3 replies
  • 0 likes

the playlists ive downloaded recently dissapear by end of day

the playlists ive downloaded recently dissapear by end of day and u have to download them again once I get hone? Why us this when I have premium

  • Newbie
  • the playlists ive downloaded recently dissapear by end of day and u have to download them again once I get hone? Why us this when I have premium
  • Thordehond
  • Newbie
  • 170 Views
  • 2 replies
  • 0 likes
  • 170 Views
  • 2 replies
  • 0 likes

Premium account

Is this  http://spotifypremiumcode.co.uk/?page_id=5 legitimant?

  • Casual Listener
  • Is this  http://spotifypremiumcode.co.uk/?page_id=5 legitimant?
  • Sam
  • Spotify
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Unlimited subscription

Hi ! Almost a month ago I registered for a free premium month. Then, cancelled the recurrent payment to be sure I wouldn't be charged the next month. Now I want to register for unlimited account but when I click "Confirm purchase" the site says "This...

  • Regular
  • Hi !   Almost a month ago I registered for a free premium month. Then, cancelled the recurrent payment to be sure I wouldn't be charged the next month. Now I want to register for unlimited...
  • Peter__
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! H E L P Can I get 12 months of Spotify Unlimited in advance?

I saw this:https://www.spotify.com/us/help/faq/payment/can-i-get-12-months-of-spotify-premium-in-advance-2/ But I don't need Premium!I just want the unlimited, but paying in advancedDo you know if it's possible?Because I live in Argentina, a country ...

  • Newbie
  • I saw this: https://www.spotify.com/us/help/faq/payment/can-i-get-12-months-of-spotify-premium-in-advance-2/   But I don't need Premium! I just want the unlimited, but paying in advanced...
  • Peter__
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Pitbull - Don't Stop The Party available on Rdio in the United Kingdom

As a long standing Spotify customer, I have recently purchased a new sound system and am experimenting between last.fm/Napster/Rdio/Spotify services (currently have accounts to all of them) to see what works best. I make use of the offline feature on...

  • Regular
  • ...estriction and the reason I was looking for them is that they are played regularly in the UK on public radio. Pitbull's "Don't Sopt the Party" being a prime example. Is there a breach in Copyright r...
  • metalshark
  • Regular
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Solved!! Spotify telling me I'm too young when I'm not.

I do have a spotify account that I'm able to use, but I'm having to set my year of birth to 1999 instead of 2000. Whenever I put in Oct. 3, 2000, the system tells me I must be at least 12 years of age, which I turned twelve in October.

  • Casual Listener
  • I do have a spotify account that I'm able to use, but I'm having to set my year of birth to 1999 instead of 2000. Whenever I put in Oct. 3, 2000, the system tells me I must be at least 12 years of ag...
  • Coolio665
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

Sharing Playlist on Facebook only shows 30 songs?

I've created a playlist of 292 songs from my company's catalog of exclusive releases and want to share it with our customers. When I share my Playlist on Facebook, it only shows 30 Songs. Is it possible to share a single Playlist in which our custome...

  • Casual Listener
  • I've created a playlist of 292 songs from my company's catalog of exclusive releases and want to share it with our customers.  When I share my Playlist on Facebook, it only shows 30 Songs. ...
  • Geo242
  • Newbie
  • 1885 Views
  • 2 replies
  • 2 likes
  • 1885 Views
  • 2 replies
  • 2 likes

betala premium

Har försökt betala för spotify premium men det går inte. Efter att ha valt betalningsmetod (visa) så kommer jag till en ny sida där det står loading page... Men det händer ingenting. Har försökt att göra detta med mobilen och datorn men det fungerar ...

  • Newbie
  • Har försökt betala för spotify premium men det går inte. Efter att ha valt betalningsmetod (visa) så kommer jag till en ny sida där det står loading page... Men det händer ingenting. Har försökt att ...
  • 742 Views
  • 0 replies
  • 0 likes
  • 742 Views
  • 0 replies
  • 0 likes