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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 353894 Views
  • 902 replies
  • 105 likes
  • Account
  • 353894 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152815 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152815 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88476 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88476 Views
  • 68 replies
  • 10 likes

Skipping Tracks (New York - Addis - LondonThe Story of Ethio Jazz 1965-1975)

Please fix. The last couple of songs on the album skip horribly. New York - Addis - LondonThe Story of Ethio Jazz 1965-1975 Artist: Mulatu Astatke

  • Casual Listener
  • Please fix. The last couple of songs on the album skip horribly.   New York - Addis - LondonThe Story of Ethio Jazz 1965-1975 Artist: Mulatu Astatke
  • jduhls
  • Casual Listener
  • 171 Views
  • 3 replies
  • 0 likes
  • 171 Views
  • 3 replies
  • 0 likes

Terms and Conditions when buying songs

What is legal when i purchase tracks/downloading them. Can I mix the tracks in a mixing program and play for example for a larger group of people in my spinning class at my gym?

  • Newbie
  • What is legal when i purchase tracks/downloading them. Can I mix the tracks in a mixing program and play for example for a larger group of people in my spinning class at my gym? 
  • Peter__
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

E-card code does not work

My father bought me an e-card for Spotify Premium for one month. Sadly enough, the code I got doesn't work. It says I already used it. I checked if maybe my father used it by accident. But he barely knows the programm and he has no account, so that i...

  • Newbie
  • My father bought me an e-card for Spotify Premium for one month. Sadly enough, the code I got doesn't work. It says I already used it.   I checked if maybe my father used it by accident. B...
  • Peter__
  • Community Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

how do i remove a subscriber

A close friend of mine died few days ago, and i want him removed from the list he subscribed to. Has anyone found out how to do it?

  • Newbie
  • A close friend of mine died few days ago, and i want him removed from the list he subscribed to. Has anyone found out how to do it?
  • Peter__
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

can't change country

I am having the same problem a lot of other people seem to have had -- and I sent an email to the contact email, which replied directing me to this forum. I am not sure why my country setting is United Kingdom. It may be that I originally set up my g...

  • Newbie
  • I am having the same problem a lot of other people seem to have had -- and I sent an email to the contact email, which replied directing me to this forum. I am not sure why my country setting is Unit...
  • Peter__
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Being in Japan

I am currently stationed in Japan. However I am currently on U.S. soil and U.S. territory. I know this bucuase I was able to use Spotify with very little to no problem for at least serveral months. Then one day I was randomly told I cannot use Spotif...

  • Casual Listener
  • I am currently stationed in Japan. However I am currently on U.S. soil and U.S. territory. I know this bucuase I was able to use Spotify with very little to no problem for at least serveral months. T...
  • Marco
  • Community Legend
  • 626 Views
  • 4 replies
  • 0 likes
  • 626 Views
  • 4 replies
  • 0 likes

Solved!! Spotify on my mobile while on 30-day trial for Premium service?

I am on a 30-day trial for the 'Premium' service, and my account details tell me that I am OK to receive it. I can get my Spotify music on my PC, my laptop and my iPad, but not on my mobile - I get a message which tells me that " Spotify Premium is r...

  • Casual Listener
  • I am on a 30-day trial for the 'Premium' service, and my account details tell me that I am OK to receive it.  I can get my Spotify music on my PC, my laptop and my iPad, but not on my mobile - I...
  • goatkeeper
  • Casual Listener
  • 394 Views
  • 2 replies
  • 0 likes
  • 394 Views
  • 2 replies
  • 0 likes

UNLINKED MY FACEBOOK AND LOST ALL PLAYLISTS

Hey, I unlinked FB and lost all my playlists. Is there any way they can be reset? Let me know. Thanks!

  • Visitor
  • Hey, I unlinked FB and lost all my playlists. Is there any way they can be reset? Let me know.   Thanks!
  • meahtenoha
  • Spotify
  • 227 Views
  • 3 replies
  • 0 likes
  • 227 Views
  • 3 replies
  • 0 likes

Went for free trial got charged twice

Hi, last week I went for the 30 day trial, filled in the info, my credit card nr etc, then tried to log in. Nothing happened, so I did this again, twice. Turned out I was charged 2x 9,99 for this. This was not my intention, and it is fairly misleadin...

  • Casual Listener
  • Hi,   last week I went for the 30 day trial, filled in the info, my credit card nr etc, then tried to log in. Nothing happened, so I did this again, twice. Turned out I was charged 2x 9,99 f...
  • newland_a
  • Casual Listener
  • 164 Views
  • 4 replies
  • 0 likes
  • 164 Views
  • 4 replies
  • 0 likes

Help please :)

How do I stop Spotify opening automatically when I turn on my computer?

  • Newbie
  • How do I stop Spotify opening automatically when I turn on my computer?
  • Peter__
  • Community Legend
  • 152 Views
  • 2 replies
  • 1 likes
  • 152 Views
  • 2 replies
  • 1 likes

I deleted a playlist, why is it still existing?

Hi, I deleted a playlist once, long time ago. It's still available and I still get updates about people subscribing to it. I want that playlist to be completely gone.

  • Regular
  • Hi,  I deleted a playlist once, long time ago. It's still available and I still get updates about people subscribing to it. I want that playlist to be completely gone.
  • Peter__
  • Community Legend
  • 952 Views
  • 1 replies
  • 0 likes
  • 952 Views
  • 1 replies
  • 0 likes

Combination of 30-day trial and gift card

I was planning on giving someone a 1 month gift card for Premium. However, there's also currently an offer for a free 30-day trial of Premium. Will the recipient get two months of Premium or will the money be wasted?

  • Newbie
  • I was planning on giving someone a 1 month gift card for Premium. However, there's also currently an offer for a free 30-day trial of Premium.    Will the recipient get two months of Pr...
  • meahtenoha
  • Spotify
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Someone else is using my account

Someone else is using my account. I tried to change password but that does´t help as long as this person is logged in. This is not ok. How can I throw this person out? /R

  • Regular
  • Someone else is using my account. I tried to change password but that does´t help as long as this person is logged in. This is not ok. How can I throw this person out?   /R
  • meahtenoha
  • Spotify
  • 9252 Views
  • 17 replies
  • 0 likes
  • 9252 Views
  • 17 replies
  • 0 likes

Solved!! Facebook & Spotify

I am trying to deactivate my Facebook account but I can't keep it deactivated because every time I sign into spotify it reactivates my FB account. I want to keep all of my playlists and just need to change how I sign into spotify. Please help!

  • Visitor
  • I am trying to deactivate my Facebook account but I can't keep it deactivated because every time I sign into spotify it reactivates my FB account. I want to keep all of my playlists and just need to ...
  • user-removed
  • Not applicable
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Error 130 & 913

I cannot buy new downloads. Everytime I try I get the following messages: Error - 130 when loading url https://clientweb.spotify.com/purchase/? and later I get another message reading: Error 913. I have tried already several tracks during the last da...

  • Newbie
  • I cannot buy new downloads. Everytime I try I get the following messages: Error - 130 when loading url https://clientweb.spotify.com/purchase/? and later I get another message reading: Error 913. I ...
  • Peter__
  • Community Legend
  • 518 Views
  • 3 replies
  • 0 likes
  • 518 Views
  • 3 replies
  • 0 likes

My Playlists have disappeared please help!!

I was just looking at my preferences and clicked disconnect from facebook, my account logged out automatically and when I logged back in all my playlists were gone and its all reset like I am a new user?? Please help I don't want to have to rebuild a...

  • Casual Listener
  • I was just looking at my preferences and clicked disconnect from facebook, my account logged out automatically and when I logged back in all my playlists were gone and its all reset like I am a new u...
  • Sam
  • Spotify
  • 156 Views
  • 4 replies
  • 0 likes
  • 156 Views
  • 4 replies
  • 0 likes

Solved!! My playlists are gone!

Hi! All my playlists suddenly disappeared both on the computer and in my phone. Help?

  • Casual Listener
  • Hi!   All my playlists suddenly disappeared both on the computer and in my phone. Help?
  • Sam
  • Spotify
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Upgrade account issues

Good Morning Spotify, so i upgraded my account last night on my mobile device via my facebook login and i was charged the 9.99 for premium but when i logged in the next morning it says im still using spotify free. I sent a message to your Customer Su...

  • Casual Listener
  • Good Morning Spotify, so i upgraded my account last night on my mobile device via my facebook login and i was charged the 9.99 for premium but when i logged in the next morning it says im still using...
  • Sam
  • Spotify
  • 130 Views
  • 3 replies
  • 0 likes
  • 130 Views
  • 3 replies
  • 0 likes

Solved!! Spotify keeps sending me emails

Even though I selected that I do not want to recieve any email from spotify (see image below), I get an email every time someone joins spotify. I want to be able to turn this off!!

Untitled-1.jpg
  • Music Fan
  • Even though I selected that I do not want to recieve any email from spotify (see image below), I get an email every time someone joins spotify. I want to be able to turn this off!!
  • Sam
  • Spotify
  • 4385 Views
  • 19 replies
  • 0 likes
  • 4385 Views
  • 19 replies
  • 0 likes

Me han cobrado 2 veces la suscripción

Estimado señor o señora: En el día de hoy me han cobrado la suscripción mediante pay pal y mi tarjeta de crédito. A partir de ahora sólo quiero que me cobren a través de la Tarjeta de Ibercaja. A la espera que me devuelvan el dinero gastado en PayPal...

  • Newbie
  • Estimado señor o señora: En el día de hoy me han cobrado la suscripción mediante pay pal y mi tarjeta de crédito. A partir de ahora sólo quiero que me cobren a través de la Tarjeta de Ibercaja. A l...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes