Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

291679 Views

529 replies

34 likes

Account
Free
  • 291679 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13688 Views

6 replies

11 likes

Security
  • 13688 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541411 Views

990 replies

115 likes

Account
  • 541411 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129674 Views

74 replies

12 likes

Account
Login
Premium
  • 129674 Views
  • 74 replies
  • 12 likes

Uk account cant use in Australia

Hi, I have a basic account from the uk and I am travelling in Oz, My account is offline and tells me you update country setting. When I try and change it to Australia an error message comes up to say " Another account is already registered with this ...

Newbie

Hi,   I have a basic account from the uk and I am travelling in Oz,   My account is offline and tells me you update country setting.   When I try and change it to Australia...

Peter__

Community Legend

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

21 Hours Remaining.. Signed up for the 30 day trial

Hello! I signed up for the 30 day free trial with premium yesturday using PayPal, and my mobile device is still telling me I have 21 hours remaining until it expires. I've already deleted the app and reinstalled on my iPhone, still no luck. Thanks! E...

Newbie

Hello!   I signed up for the 30 day free trial with premium yesturday using PayPal, and my mobile device is still telling me I have 21 hours remaining until it expires. I've already deleted ...

Peter__

Community Legend

258 Views

2 replies

0 likes

  • 258 Views
  • 2 replies
  • 0 likes

Website Stalls Out Trying to Upgrade to Premium

Logged into my (free) account. Clicked Premium....Get Premium.....Radio Button for VISA.....Continue. I then get the following...... "You’re only 90 seconds away from a world of music. Account details Choose your product Validate and finish Loading. ...

Newbie

Logged into my (free) account. Clicked Premium....Get Premium.....Radio Button for VISA.....Continue.   I then get the following......   "You’re only 90 seconds away from a world of...

Peter__

Community Legend

225 Views

2 replies

0 likes

  • 225 Views
  • 2 replies
  • 0 likes

Solved!! Paid for premium but got unlimited

Hi everyone - hope you can help me I bought a gift card for 1 months premium it has given me unlimited - this is no good as I don't have a PC - only mobile devicesHelp

Regular

Hi everyone - hope you can help me I bought a gift card for 1 months premium it has given me unlimited - this is no good as I don't have a PC - only mobile devices Help 😞

Peter__

Community Legend

644 Views

15 replies

0 likes

  • 644 Views
  • 15 replies
  • 0 likes

Cya

I can listen to music again within 7days.Whoever came up with that sentence must have never said it out loud & realised how silly it sounds. I made 6 new accounts just to get 6 months of unilmited music. Why? Why do u force people to make a new e-mai...

Casual Listener

I can listen to music again within 7days. Whoever came up with that sentence must have never said it out loud & realised how silly it sounds. I made 6 new accounts just to get 6 months of unil...

Gihipoxu

Casual Listener

336 Views

6 replies

0 likes

  • 336 Views
  • 6 replies
  • 0 likes

Error 410

Hi, I'm getting the error code 410. And after trying to log into my account, it said that my account was deactivated. What can I do? I already wrote to the customer support on friday and yesterday and still no reply. My username is: houmanhonarmand, ...

Regular

Hi, I'm getting the error code 410. And after trying to log into my account, it said that my account was deactivated. What can I do? I already wrote to the customer support on friday and yesterday an...

Sam

Spotify

768 Views

11 replies

0 likes

  • 768 Views
  • 11 replies
  • 0 likes

Upgrading another Facebook account

I have bought my brother a years spotify subscription as an xmas present. He has still not activated it (email thought it was spam).He lives in NZ and I in the UK. I could logon to his Facebook account, and if there was a way of putting the code in t...

Newbie

I have bought my brother a years spotify subscription as an xmas present. He has still not activated it (email thought it was spam). He lives in NZ and I in the UK. I could logon to his Facebook...

Sam

Spotify

234 Views

2 replies

0 likes

  • 234 Views
  • 2 replies
  • 0 likes

Connecting via Facebook and a new account was created,

I thought that my payment had failed so I upgraded the new account to premium, and now I have two premium accounts - so what can I do about i - I don´t need two accounts? Regards Joakim Andersson, Sweden

Casual Listener

I thought that my payment had failed so I upgraded the new account to premium, and now I have two premium accounts - so what can I do about i - I don´t need two accounts? Regards Joakim Anders...

Peter__

Community Legend

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Solved!! How can I buy unlimited gift card?

Hi, I would like to buy a unlimited package gift card, but I can't find the page where I could buy it. Thanks in advice

Casual Listener

Hi,   I would like to buy a unlimited package gift card, but I can't find the page where I could buy it.    Thanks in advice 🙂

placuchy

Casual Listener

3316 Views

4 replies

0 likes

  • 3316 Views
  • 4 replies
  • 0 likes

i have been charged 3 times!

i missed a payment and when re-signing up to spotify premium I was charged 3 times in the space of minutes.

Newbie

i missed a payment and when re-signing up to spotify premium I was charged 3 times in the space of minutes.

Sam

Spotify

333 Views

3 replies

0 likes

  • 333 Views
  • 3 replies
  • 0 likes

Where are my identifiants ?

I pay Spotify Premium each month since december but Spotify tell me that I don't have Premium. How can I find my "Premium" account references (I m afraid I open a lot of accounts...) Sorry for the bad english

Newbie

I pay Spotify Premium each month since december but Spotify tell me that I don't have Premium. How can I find my "Premium" account references (I m afraid I open a lot of accounts...) Sorry for the ...

Sam

Spotify

299 Views

2 replies

0 likes

  • 299 Views
  • 2 replies
  • 0 likes

How long before support get back to me?

Hi have sent spotify two e-mails over the last week and have heard nothing back! All I want is an old e-mail account changing to my current e-mail account. I've tried changing it myself but it says its being used on a another account (my facebook) I ...

Newbie

Hi have sent spotify two e-mails over the last week and have heard nothing back!   All I want is an old e-mail account changing to my current e-mail account.   I've tried changing i...

Peter__

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes

Free virgin account and now can't access playlist

I had a 3 month free spotify trial from virgin but when it ran out I lost access to my playlist. When I tried to upgrade I think I set up a second account which is registered to my fb account. I don't want this second account but how do I get my orig...

Visitor

I had a 3 month free spotify trial from virgin but when it ran out I lost access to my playlist. When I tried to upgrade I think I set up a second account which is registered to my fb account. I don'...

Peter__

Community Legend

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Spotify commercials

I've been paying for the Spotify WITHOUT commercial innteruptions. So why I am getting interuptions?

Newbie

I've been paying for the Spotify WITHOUT commercial innteruptions. So why I am getting interuptions?

Peter__

Community Legend

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Followers/following system has lost several of my people

The update to the new system has meant that I'm suddenly automatically following bands and people I don't want to, while several of my previous people/friends have disappeared. Obviously, neither of these is something I want. How do I change it back ...

Casual Listener

The update to the new system has meant that I'm suddenly automatically following bands and people I don't want to, while several of my previous people/friends have disappeared. Obviously, neither of ...

Peter__

Community Legend

1103 Views

3 replies

1 likes

  • 1103 Views
  • 3 replies
  • 1 likes

Separate accounts

I have a personal (free) account. I run social media for my job and my boss has decided he wants to create an account for our business so that we can create playlists featuring our clients. How do I get a separate account for my company? Also, I work...

Newbie

I have a personal (free) account. I run social media for my job and my boss has decided he wants to create an account for our business so that we can create playlists featuring our clients. How do I ...

Peter__

Community Legend

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Log me out of all my accounts

Can I please be logged out of all my devices? Thanks, my username is Vincent10z

Casual Listener

Can I please be logged out of all my devices? Thanks, my username is Vincent10z

Thedev

Community Legend

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Subscription page gets stuck

Hello, I am just trying to subscribe my free trial but after selecting the credit card logos and pressing the button "Continue", the page gets stuck. The message "Loading. Please wait..." stays there forever. I have already tried all the browser I ha...

Casual Listener

Hello, I am just trying to subscribe my free trial but after selecting the credit card logos and pressing the button "Continue", the page gets stuck. The message "Loading. Please wait..." stays the...

lggemini

Casual Listener

466 Views

4 replies

0 likes

  • 466 Views
  • 4 replies
  • 0 likes

Solved!! Clarification on Unlimited

I had a question about Spotify unlimited. I mostly listen to spotify on my desktop, and I only ever listen to radio on my phone and tablet. So I was wondering, since radio is free on android and unlimited removes ads, if I downgraded to unlimited wou...

Casual Listener

I had a question about Spotify unlimited. I mostly listen to spotify on my desktop, and I only ever listen to radio on my phone and tablet. So I was wondering, since radio is free on android and unli...

Liam

Community Legend

566 Views

3 replies

0 likes

  • 566 Views
  • 3 replies
  • 0 likes

Can't read my spotify premium code..

Someone gave me 1 month of Spotify Premium for christmas and I got this receipt for the store they bought it at with the code on it. I left it in a bag with something wet in so the part with the code is all blank, I can read like 3 of the letters.Som...

Visitor

Someone gave me 1 month of Spotify Premium for christmas and I got this receipt for the store they bought it at with the code on it. I left it in a bag with something wet in so the part with the code...

Liam

Community Legend

957 Views

1 replies

0 likes

  • 957 Views
  • 1 replies
  • 0 likes