Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
On the right side of the screen, where you see all ur friends that u have subscribed/favorite to, some of them have 10 numbers instead of their names. What can I do, or u do, to fix this? It is very aggrivating when I look over and see numbers instea...
I know that there is other similar topics but none of them solved the problem. This msg comes up: "Payment failed. Please make sure that you have sufficient funds and that your credit card has not expired, if you're using one. To see your current pay...
Hey I am really disapointted of your way to subscribe people. I tryed 30 free premium, and was subscribed for something i didnt even know about. You didnt inform me enough! I used to love your service. Is it possible that i can get my money back for ...
I've had a Spotify account since around June 2011, and only now has my profile started showing up online. I never authorized this, and contacted Spotify customer support. Big surprise: I never got a response. Even after changing my privacy settings m...
i just bought spotify premium and i went to go listen to it on my ipad and told me i had to buy premium, it confused me concidering i already bought it, so i tried it on my ipod and the same thing happened whats wrong with my spotify premium did i ju...
I signed up for the 30 day trial but was only given 48 hours. And it appears my account is not premium
I've already sent a contact form, but I thought I would put it here too, just in case. This morning I was greeted by a nearly overdrawn bank account due to a $27 charge from Spotify, in addition to my monthly $9.99 fee. I have no clue what the charge...
I saw this problem on other parts of the forum, but no one really was like mine. I've had spotify for nearly 3-4 years now, i can only listen to spotify about 2 hours a week which i find pretty odd. My sister got spotify about a month before me, then...
Well, it is interesting to note that by calling my subject "Account Hacked!" - about 10 different subjects all came up with the same concept. Ugh. My Premium Account has been hacked. I have left 4 "messages" on the support web form with only one auto...
i'll start from the beginning: i closed my pc, left home to visit my grandparents. then suddenly i get messages on facebook and last.fm that i've played savant and hallucinogen. not possible since my pc is 600kilometers away from me. alright, i panic...
please log me out of all my accounts. i have reset my password a few times but still can't log in.
Question: If I purchase a gift card, can I be sure that card will be sent to me to print off and give the hard copy to the recipient? The form asks me to list the recipient and his email address, and I'm concerned that the card will be sent to him an...
I've deleted a FB account and now I can't use my Spotify account anymore.. It's an option to create a new account but here's the question: is it possible to copy the (paid for) services from one account to another account- one that is not connected t...
Someone else is logged into my spotify on their cell phone and has my account linked with their Facebook. Can't seem to figure this out.
Hi so I just received an online giftcard from my stepmom and i went to redeem it and at the confirmation page I accidently hit a wrong number causing my phone number to be wrong and press send. I didnt relieze what happend until after the fact. I tri...
I upgraded to Spotify premium on Friday, it is now Sunday and it still not allowing me to do anything. Every time I try do listen to music I can only listen to free radio without being a premium member. I AM A PREMIUM MEMBER. I do not want to cancel,...
I have just received a Paypal bill for £119.88 GBP, which is your ANNUAL premium subscription cost despite having ONLY EVER been on a monthly plan and my account currently shows that I am on a monthly plan. I want the money refunded within 24 hours o...
I cancelled my facebook account last week and found out that spotify is instrinsicly linked to it. I created a new account and I wanted to know how to move all my playists and premnium membership to the new account. Please assist. Thanks, Josh
Hello, I was wondering if anyone knows if it is possible to transfer the premium service to a non-facebook account?
I'm having some troubles logging into my account. The one i'm logged into now, isn't the one i'm normally using. The problem is that, i have no idea what my username is! When i try to recover by typing my email address, it says it's connected to face...