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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398327 Views
  • 948 replies
  • 107 likes
  • Account
  • 398327 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171428 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171428 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99089 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99089 Views
  • 68 replies
  • 10 likes

Different albums available on different devices

Hi, I am a Premium user and have Spotify installed on several devices: on my private macbook, on my mac desktop at work and on my android phone. Recently I was listening to The Black Keys El Camino album in full on my macbook at home, when I got to w...

  • Newbie
  • Hi,   I am a Premium user and have Spotify installed on several devices: on my private macbook, on my mac desktop at work and on my android phone. Recently I was listening to The Black Keys ...
  • meahtenoha
  • Spotify
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Kann Premium Kauf nicht bestätigen

Hallo, ich wollte gerade mein Konto wieder auf Premium machen und komme beim Bestätigen nicht weiter. Ich wähle das Produkt aus und muss danach mein Facebook Password eingeben. Das mache ich auch und ist auf richtig. Danach gelange ich wieder auf die...

  • Newbie
  • Hallo, ich wollte gerade mein Konto wieder auf Premium machen und komme beim Bestätigen nicht weiter.   Ich wähle das Produkt aus und muss danach mein Facebook Password eingeben. Das mache i...
  • 257 Views
  • 0 replies
  • 1 likes
  • 257 Views
  • 0 replies
  • 1 likes

Search bar is not working

I can't search for music anymore, since my search bar stopped working.I can click on it whatever I want, but it won't do anything and I can't type anything in it.This really sucks, because I NEED more music. Case of life and death! Sorry for my Engli...

  • Newbie
  • I can't search for music anymore, since my search bar stopped working. I can click on it whatever I want, but it won't do anything and I can't type anything in it. This really sucks, because I NEED...
  • 493 Views
  • 0 replies
  • 0 likes
  • 493 Views
  • 0 replies
  • 0 likes

Being charged after turning automatic renewal off!!

As soon as I signed up for my free trial it informed me that it would automatically renew at the end of the month unless I shut that feature off. IMMEDAIATELY I turned off my automatical renewing, it even asked me to confirm that's what I wanted to d...

  • Newbie
  • As soon as I signed up for my free trial it informed me that it would automatically renew at the end of the month unless I shut that feature off. IMMEDAIATELY I turned off my automatical renewing, it...
  • meahtenoha
  • Spotify
  • 1153 Views
  • 1 replies
  • 0 likes
  • 1153 Views
  • 1 replies
  • 0 likes

Premium Account doesn't work for more than one listener at a time...

Whenever my daughter and i listen offline to our playlists at the same time, one of us get cut off, stating there are too many users on account...we have changed our password to no avail...installed latest desktop version, deleted and reinstalled on ...

  • Casual Listener
  • Whenever my daughter and i listen offline to our playlists at the same time, one of us get cut off, stating there are too many users on account...we have changed our password to no avail...installed ...
  • Peter__
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Using my German Spotify Account in Argentina

I have a German Spotify Premium account and I'll be moving to Argentina for a couple of months. Since I know that Spotify is not available in Argentina, will I be able to listen to music through Spotify with my PC and my Smartphone? Thank You! A.

  • Casual Listener
  • I have a German Spotify Premium account and I'll be moving to Argentina for a couple of months. Since I know that Spotify is not available in Argentina, will I be able to listen to music through Spot...
  • toniocartonio
  • Casual Listener
  • 663 Views
  • 2 replies
  • 0 likes
  • 663 Views
  • 2 replies
  • 0 likes

My Premium not working on my Iphone

Please can my account be checked, as on my Iphone, it states I am on a trial but I have paid for Premium!!! Thanks

  • Newbie
  • Please can my account be checked, as on my Iphone, it states I am on a trial but I have paid for Premium!!! Thanks
  • Peter__
  • Community Legend
  • 214 Views
  • 3 replies
  • 0 likes
  • 214 Views
  • 3 replies
  • 0 likes

All my playlists disappeared

All my playlists disappeared suddenly and I have no idea how to restore them. None of the other post topics seem to fix my problem. Can someone from Spotify please help me fix this? I am a Premium member.

  • Newbie
  • All my playlists disappeared suddenly and I have no idea how to restore them.  None of the other post topics seem to fix my problem.  Can someone from Spotify please help me fix this? ...
  • Sam
  • Spotify
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Change subscription without re-paying?

Yesterday I recieved a Spotify Premium code (I won it in a contest), and the person who gave it to me said that it would be possible for me to chose between 3 months of Premium or 6 months of Unlimited. However, when I redeemed, there was only "Premi...

  • Newbie
  • Yesterday I recieved a Spotify Premium code (I won it in a contest), and the person who gave it to me said that it would be possible for me to chose between 3 months of Premium or 6 months of Unlimit...
  • Sam
  • Spotify
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Premium trial not working

I have just signed up for the free 30 day trial of Premium, but when I go to use it, it says that I do not have Premium and can only listen to radio.

  • Newbie
  • I have just signed up for the free 30 day trial of Premium, but when I go to use it, it says that I do not have Premium and can only listen to radio.
  • Sam
  • Spotify
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Audio problems with certain tracks

Hello everyone, I have been listening to this album Pino Daniele – Nero A Metà for a week after which the tracks started playing just for about fifteen/twenty seconds. The actual timeline keeps advancing but the audio disappears. Bizarre. Fortunately...

  • Newbie
  • Hello everyone,    I have been listening to this album Pino Daniele – Nero A Metà for a week after which the tracks started playing just for about fifteen/twenty seconds. The actua...
  • 88 Views
  • 0 replies
  • 0 likes
  • 88 Views
  • 0 replies
  • 0 likes

número de compras erroneo

hola, He comprado hace unas horas 3 temas, y durante el proceso la aplicación se quedó colgada al hacer la primera compra, no respondía la descarga, por lo que tuve que repetir la compra. Como resultado en lugar de 3 canciones se me han cargado 4 com...

  • Newbie
  • hola, He comprado hace unas horas 3 temas, y durante el proceso la aplicación se quedó colgada al hacer la primera compra, no respondía la descarga, por lo que tuve que repetir la compra. Como resu...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
  • 0 likes

Solved!! Unlimited service

Does the Unlimited service stay $4.99 or does it change prices after first purchase?

  • Newbie
  • Does the Unlimited service stay $4.99 or does it change prices after first purchase?
  • Peter__
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Solved!! Need Moderator Help: Disconnect from Facebook

Hello - I had to delete my Facebook account and now am unable to use Spotify. Would it be possible for a moderator to manually disconnect my Facebook from my Spotify account? It was created after the integration period so I'm not able to do it myself...

  • Casual Listener
  • Hello -   I had to delete my Facebook account and now am unable to use Spotify. Would it be possible for a moderator to manually disconnect my Facebook from my Spotify account? It was create...
  • Peter__
  • Community Legend
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

purchased song don't show up in download

So i purchased a 30-song-bundle the other day. and started downloading just fine. but now whenever i download a song it is not going onto the download section of my spotify. However, it is still downloaded onto my computer and then shown in spotify a...

  • Newbie
  • So i purchased a 30-song-bundle the other day. and started downloading just fine. but now whenever i download a song it is not going onto the download section of my spotify. However, it is still down...
  • 187 Views
  • 0 replies
  • 1 likes
  • 187 Views
  • 0 replies
  • 1 likes

Solved!! Recover my playlist for my weddingparty pleassssse

Dear Spotify, I have been working weeks on my playlist for my wedding party and accidentally deleted it. Can you please recover it for me ? It was called 'trouw' thank you very much!!!!!!!!!!!!!!!

  • Casual Listener
  • Dear Spotify,   I have been working weeks on my playlist for my wedding party and accidentally deleted it.  Can you please recover it for me ?  It was called 'trouw'   tha...
  • vdmwillie
  • Casual Listener
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Removing songs from playlist

I would like to remove a song from a playlist I created but the delete option is not active because the song is not in my library, I took it from a friend's playlist. How do I get this song out of my playlist?

  • Newbie
  • I would like to remove a song from a playlist I created but the delete option is not active because the song is not in my library, I took it from a friend's playlist. How do I get this song out of my...
  • meahtenoha
  • Spotify
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Playlist disappeared

Hi! I just realized that one of my main playlists is gone. Not sure how it happened. It's called "Pandora July". Can someone on staff please restore it? Thanks!

  • Visitor
  • Hi! I just realized that one of my main playlists is gone. Not sure how it happened. It's called "Pandora July". Can someone on staff please restore it? Thanks!
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Can't listen to songs my friends are listening to!

Hello! I'm wondering how come i can't listen to for example Avicii – Last Dance - Radio Edit when my friends can? Is it something wrong with my account or how is this possible?

  • Regular
  • Hello!   I'm wondering how come i can't listen to for example Avicii – Last Dance - Radio Edit when my friends can? Is it something wrong with my account or how is this possible?
  • nabrian84
  • Casual Listener
  • 2653 Views
  • 8 replies
  • 0 likes
  • 2653 Views
  • 8 replies
  • 0 likes

Playlist are gone

I accidentally started a new account it got linked to my Facebook now I'm trying to find a way to get my account back the one with all my music I went from thousands of songs what can I do this situation is driving me crazy please help im losing it I...

  • Casual Listener
  • I accidentally started a new account it got linked to my Facebook now I'm trying to find a way to get my account back the one with all my music I went from thousands of songs what can I do this situa...
  • Richard
  • Community Legend
  • 301 Views
  • 7 replies
  • 0 likes
  • 301 Views
  • 7 replies
  • 0 likes