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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420514 Views
  • 965 replies
  • 108 likes
  • Account
  • 420514 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186034 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186034 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103329 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103329 Views
  • 69 replies
  • 10 likes

Being in Japan

I am currently stationed in Japan. However I am currently on U.S. soil and U.S. territory. I know this bucuase I was able to use Spotify with very little to no problem for at least serveral months. Then one day I was randomly told I cannot use Spotif...

  • Casual Listener
  • I am currently stationed in Japan. However I am currently on U.S. soil and U.S. territory. I know this bucuase I was able to use Spotify with very little to no problem for at least serveral months. T...
  • Marco
  • Community Legend
  • 662 Views
  • 4 replies
  • 0 likes
  • 662 Views
  • 4 replies
  • 0 likes

Solved!! Spotify on my mobile while on 30-day trial for Premium service?

I am on a 30-day trial for the 'Premium' service, and my account details tell me that I am OK to receive it. I can get my Spotify music on my PC, my laptop and my iPad, but not on my mobile - I get a message which tells me that " Spotify Premium is r...

  • Casual Listener
  • I am on a 30-day trial for the 'Premium' service, and my account details tell me that I am OK to receive it.  I can get my Spotify music on my PC, my laptop and my iPad, but not on my mobile - I...
  • goatkeeper
  • Casual Listener
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

UNLINKED MY FACEBOOK AND LOST ALL PLAYLISTS

Hey, I unlinked FB and lost all my playlists. Is there any way they can be reset? Let me know. Thanks!

  • Visitor
  • Hey, I unlinked FB and lost all my playlists. Is there any way they can be reset? Let me know.   Thanks!
  • meahtenoha
  • Spotify
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

Went for free trial got charged twice

Hi, last week I went for the 30 day trial, filled in the info, my credit card nr etc, then tried to log in. Nothing happened, so I did this again, twice. Turned out I was charged 2x 9,99 for this. This was not my intention, and it is fairly misleadin...

  • Casual Listener
  • Hi,   last week I went for the 30 day trial, filled in the info, my credit card nr etc, then tried to log in. Nothing happened, so I did this again, twice. Turned out I was charged 2x 9,99 f...
  • newland_a
  • Casual Listener
  • 180 Views
  • 4 replies
  • 0 likes
  • 180 Views
  • 4 replies
  • 0 likes

Help please :)

How do I stop Spotify opening automatically when I turn on my computer?

  • Newbie
  • How do I stop Spotify opening automatically when I turn on my computer?
  • Peter__
  • Community Legend
  • 171 Views
  • 2 replies
  • 1 likes
  • 171 Views
  • 2 replies
  • 1 likes

I deleted a playlist, why is it still existing?

Hi, I deleted a playlist once, long time ago. It's still available and I still get updates about people subscribing to it. I want that playlist to be completely gone.

  • Regular
  • Hi,  I deleted a playlist once, long time ago. It's still available and I still get updates about people subscribing to it. I want that playlist to be completely gone.
  • Peter__
  • Community Legend
  • 978 Views
  • 1 replies
  • 0 likes
  • 978 Views
  • 1 replies
  • 0 likes

Combination of 30-day trial and gift card

I was planning on giving someone a 1 month gift card for Premium. However, there's also currently an offer for a free 30-day trial of Premium. Will the recipient get two months of Premium or will the money be wasted?

  • Newbie
  • I was planning on giving someone a 1 month gift card for Premium. However, there's also currently an offer for a free 30-day trial of Premium.    Will the recipient get two months of Pr...
  • meahtenoha
  • Spotify
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Someone else is using my account

Someone else is using my account. I tried to change password but that does´t help as long as this person is logged in. This is not ok. How can I throw this person out? /R

  • Regular
  • Someone else is using my account. I tried to change password but that does´t help as long as this person is logged in. This is not ok. How can I throw this person out?   /R
  • meahtenoha
  • Spotify
  • 9384 Views
  • 17 replies
  • 0 likes
  • 9384 Views
  • 17 replies
  • 0 likes

Solved!! Facebook & Spotify

I am trying to deactivate my Facebook account but I can't keep it deactivated because every time I sign into spotify it reactivates my FB account. I want to keep all of my playlists and just need to change how I sign into spotify. Please help!

  • Visitor
  • I am trying to deactivate my Facebook account but I can't keep it deactivated because every time I sign into spotify it reactivates my FB account. I want to keep all of my playlists and just need to ...
  • user-removed
  • Not applicable
  • 396 Views
  • 2 replies
  • 0 likes
  • 396 Views
  • 2 replies
  • 0 likes

Error 130 & 913

I cannot buy new downloads. Everytime I try I get the following messages: Error - 130 when loading url https://clientweb.spotify.com/purchase/? and later I get another message reading: Error 913. I have tried already several tracks during the last da...

  • Newbie
  • I cannot buy new downloads. Everytime I try I get the following messages: Error - 130 when loading url https://clientweb.spotify.com/purchase/? and later I get another message reading: Error 913. I ...
  • Peter__
  • Community Legend
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

My Playlists have disappeared please help!!

I was just looking at my preferences and clicked disconnect from facebook, my account logged out automatically and when I logged back in all my playlists were gone and its all reset like I am a new user?? Please help I don't want to have to rebuild a...

  • Casual Listener
  • I was just looking at my preferences and clicked disconnect from facebook, my account logged out automatically and when I logged back in all my playlists were gone and its all reset like I am a new u...
  • Sam
  • Spotify
  • 186 Views
  • 4 replies
  • 0 likes
  • 186 Views
  • 4 replies
  • 0 likes

Solved!! My playlists are gone!

Hi! All my playlists suddenly disappeared both on the computer and in my phone. Help?

  • Casual Listener
  • Hi!   All my playlists suddenly disappeared both on the computer and in my phone. Help?
  • Sam
  • Spotify
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Upgrade account issues

Good Morning Spotify, so i upgraded my account last night on my mobile device via my facebook login and i was charged the 9.99 for premium but when i logged in the next morning it says im still using spotify free. I sent a message to your Customer Su...

  • Casual Listener
  • Good Morning Spotify, so i upgraded my account last night on my mobile device via my facebook login and i was charged the 9.99 for premium but when i logged in the next morning it says im still using...
  • Sam
  • Spotify
  • 165 Views
  • 3 replies
  • 0 likes
  • 165 Views
  • 3 replies
  • 0 likes

Solved!! Spotify keeps sending me emails

Even though I selected that I do not want to recieve any email from spotify (see image below), I get an email every time someone joins spotify. I want to be able to turn this off!!

Untitled-1.jpg
  • Music Fan
  • Even though I selected that I do not want to recieve any email from spotify (see image below), I get an email every time someone joins spotify. I want to be able to turn this off!!
  • Sam
  • Spotify
  • 4675 Views
  • 19 replies
  • 0 likes
  • 4675 Views
  • 19 replies
  • 0 likes

Me han cobrado 2 veces la suscripción

Estimado señor o señora: En el día de hoy me han cobrado la suscripción mediante pay pal y mi tarjeta de crédito. A partir de ahora sólo quiero que me cobren a través de la Tarjeta de Ibercaja. A la espera que me devuelvan el dinero gastado en PayPal...

  • Newbie
  • Estimado señor o señora: En el día de hoy me han cobrado la suscripción mediante pay pal y mi tarjeta de crédito. A partir de ahora sólo quiero que me cobren a través de la Tarjeta de Ibercaja. A l...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

Wanting different passwords..

I am currently using Spotify Premium and have it connected to my facebook, however i would like to keep them connected but use different passwords for both if this is available? Just so when allowing my friends on my phone i can tell them my Spotify ...

  • Newbie
  • I am currently using Spotify Premium and have it connected to my facebook, however i would like to keep them connected but use different passwords for both if this is available?  Just so when...
  • Peter__
  • Community Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Rather have real email account linked than fake FB account - please help!

I'm a paying Spotify user ... I currently have my spotify account linked to a fake FB account. I gave Spotify a fake FB account because it seems to reset its FB app permissions every time I log in to Spotify and so I can't control how much informatio...

  • Casual Listener
  • I'm a paying Spotify user ... I currently have my spotify account linked to a fake FB account. I gave Spotify a fake FB account because it seems to reset its FB app permissions every time I log in to...
  • Peter__
  • Community Legend
  • 844 Views
  • 3 replies
  • 0 likes
  • 844 Views
  • 3 replies
  • 0 likes

the playlists ive downloaded recently dissapear by end of day

the playlists ive downloaded recently dissapear by end of day and u have to download them again once I get hone? Why us this when I have premium

  • Newbie
  • the playlists ive downloaded recently dissapear by end of day and u have to download them again once I get hone? Why us this when I have premium
  • Thordehond
  • Newbie
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Premium account

Is this  http://spotifypremiumcode.co.uk/?page_id=5 legitimant?

  • Casual Listener
  • Is this  http://spotifypremiumcode.co.uk/?page_id=5 legitimant?
  • Sam
  • Spotify
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Unlimited subscription

Hi ! Almost a month ago I registered for a free premium month. Then, cancelled the recurrent payment to be sure I wouldn't be charged the next month. Now I want to register for unlimited account but when I click "Confirm purchase" the site says "This...

  • Regular
  • Hi !   Almost a month ago I registered for a free premium month. Then, cancelled the recurrent payment to be sure I wouldn't be charged the next month. Now I want to register for unlimited...
  • Peter__
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes