Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
287864 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540513 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129618 Views
74 replies
12 likes
So, I did the contact form thing, wait a few, and now I'm stuck here. How long until my account gets deleted. And I'm just making sure that it does happen.
So, I did the contact form thing, wait a few, and now I'm stuck here. How long until my account gets deleted. And I'm just making sure that it does happen.
148 Views
0 replies
0 likes
Is it possible to boy a giftcard for a friend for the Unlimited subscription? I can only find an e-card for Premium.
Is it possible to boy a giftcard for a friend for the Unlimited subscription? I can only find an e-card for Premium.
Community Legend
220 Views
1 replies
0 likes
I've unsubscribed from Spotify emails dozens of times, yet I keep receiving emails. This is very annoying. I've read through the forums and checked to see if I had another account through Facebook, and I guess I did. I'm not sure how that works. I ne...
I've unsubscribed from Spotify emails dozens of times, yet I keep receiving emails. This is very annoying. I've read through the forums and checked to see if I had another account through ...
Casual Listener
537 Views
4 replies
0 likes
I switched my bank and have new accounts now. I canceled my sofort.com entry last year already, this is what their website says: Betrag: 9,99 EUR pro Monat Eingestellt am: 10.07.2012 Now something went wrong, my Premium Account is cancelled, this is ...
I switched my bank and have new accounts now. I canceled my sofort.com entry last year already, this is what their website says: Betrag: 9,99 EUR pro Monat Eingestellt am: 10.07.2012...
Spotify
228 Views
1 replies
0 likes
Hi, I am trying to contact someone about this. But the only option I can find is to post it here although it's not a very convenient place to ask you to cancel on of my unlimited buyings. Please help me out a.s.a.p. Thanks!
Hi, I am trying to contact someone about this. But the only option I can find is to post it here although it's not a very convenient place to ask you to cancel on of my unlimited buyings. Please help...
Casual Listener
390 Views
2 replies
0 likes
When I logged into Spotify today it told me about upgrading from Free to Unlimited/Premium, which was something of a surprise seeing as I've been a Premium user for quite some time now! When I checked my bank account I notice that my payments always ...
When I logged into Spotify today it told me about upgrading from Free to Unlimited/Premium, which was something of a surprise seeing as I've been a Premium user for quite some time now! Wh...
Community Legend
326 Views
1 replies
0 likes
yesterday my account changed vom premium to free without a reason. I never had a problem with the payment! now I got a message, that there was a mistake with the payment and my account will set to premium when the next payment starts in 3 days. but t...
yesterday my account changed vom premium to free without a reason. I never had a problem with the payment! now I got a message, that there was a mistake with the payment and my account will set to ...
250 Views
0 replies
0 likes
Hi there, I'm trying to upgrade from my current 'unlimited' membership to Premium so I can use the app on my mobile devices. However, when I try to upgrade using any of the various links, I get this message: 'This feature is currently unavailable. Pl...
Hi there, I'm trying to upgrade from my current 'unlimited' membership to Premium so I can use the app on my mobile devices. However, when I try to upgrade using any of the various links, ...
Regular
907 Views
4 replies
0 likes
Hi I am a spotify premium user. I don't have a facebook account. I am having trouble adding friends to my spotify account. A friend recently joined spotify. I have tried typing "spotify:user:username" in the search bar, but simply get a red banner sa...
Hi I am a spotify premium user. I don't have a facebook account. I am having trouble adding friends to my spotify account. A friend recently joined spotify. I have ...
Casual Listener
471 Views
3 replies
0 likes
He borrado una lista sin darme cuenta, creyendo q era solo el modo offline!!,hay alguna manera de recuperarla?El nombre de la lista COLOMBIA VARIOS USUARIO-cafecolombia Gracias.Atentamente nacho rivera
He borrado una lista sin darme cuenta, creyendo q era solo el modo offline!!,hay alguna manera de recuperarla? El nombre de la lista COLOMBIA VARIOS USUARIO-cafecolombia Gracias. Atentamente ...
223 Views
0 replies
0 likes
hi i have spot prem. i clicked Get Track. Window just shows the track Title and one button 'Buy now for 1'. Is that USD 1 or 1 banana? Is there a second dialog with further info about the track and the album, after that or is my Credit card (for 1 un...
hi i have spot prem. i clicked Get Track. Window just shows the track Title and one button 'Buy now for 1'. Is that USD 1 or 1 banana? Is there a second dialog with further info abo...
Community Legend
359 Views
1 replies
0 likes
I am using spotify free after I had used premium for some time. Now I had a red timebar running on the upper right corner that went down from 10 minutes to 0 and now I can't listen to anything anymore. What has happened here?
I am using spotify free after I had used premium for some time. Now I had a red timebar running on the upper right corner that went down from 10 minutes to 0 and now I can't listen to anything anym...
Community Legend
834 Views
1 replies
0 likes
I have a spotify account that was created with a facebook account. This is a premium account. I no longer wish to use facebook and once I deactivate facebook, my spotify account is deemed useless. Spotify somehow continues to work on my iPhone (I thi...
I have a spotify account that was created with a facebook account. This is a premium account. I no longer wish to use facebook and once I deactivate facebook, my spotify account is deemed useless. Sp...
Community Legend
290 Views
1 replies
1 likes
I just paid for spotify premium and its not working on any mobile devices. I see that this is a common problem with people and have logged out and in several times to no avail.... Please resolve the issue ASAP. I also really don't like how difficult ...
I just paid for spotify premium and its not working on any mobile devices. I see that this is a common problem with people and have logged out and in several times to no avail.... Please resolve the ...
Community Legend
264 Views
1 replies
0 likes
I am mising my playlists. Why is that and how do I go about restoring them? Kent
I am mising my playlists. Why is that and how do I go about restoring them? Kent
Community Legend
213 Views
1 replies
0 likes
Hi all, I'm trying to enable the 30 days trial of spotify Netherlands. The card is registered in the NL. But the company is in the UK. That shouldn't make a difference should it? I get the following message: Declined, please check or change payment d...
Hi all, I'm trying to enable the 30 days trial of spotify Netherlands. The card is registered in the NL. But the company is in the UK. That shouldn't make a difference should it? ...
Newbie
805 Views
4 replies
0 likes
I have be using spotify for over a year and about 3 months ago my premium subscription magically turned into a free service and you are still billing me! To make matters worse i think i may now be paying twice as not realising the money was still com...
I have be using spotify for over a year and about 3 months ago my premium subscription magically turned into a free service and you are still billing me! To make matters worse i think i may now be pa...
Spotify
168 Views
1 replies
0 likes
Hello, now I'm writing the 4th time. When I created my account, I had a typing mistake in my EMail Address. Fortunately the Email address at the provider was free, so that I could register it. But when I now try to reset my password I don't get an Em...
Hello, now I'm writing the 4th time. When I created my account, I had a typing mistake in my EMail Address. Fortunately the Email address at the provider was free, so that I could register...
Spotify
204 Views
1 replies
0 likes
I just discovered that i've been charged for a subscription that i haven't started. I'm using the free version and I'm happy with that. How on earth can a subscription just activate itself?! Please help!SincerelyHannah Käck
I just discovered that i've been charged for a subscription that i haven't started. I'm using the free version and I'm happy with that. How on earth can a subscription just activate itself?! Please...
Spotify
366 Views
3 replies
0 likes
I am trying to connect my Facebook to my spotify account. I'm going here: https://www.spotify.com/uk/account/overview/ Then clicking on "Manually connect with Facebook" in the sidebar. However, I get an error message, "Sorry there has been a temporar...
I am trying to connect my Facebook to my spotify account. I'm going here: https://www.spotify.com/uk/account/overview/ Then clicking on "Manually connect with Facebook" in the sidebar....
Casual Listener
1594 Views
2 replies
0 likes
