Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Jag har haft spotify premium i snart ett år, och i förrigår så försvann det bara? Jag kunde fortfarande lyssna i mobilen men nu har det lagt av helt. Reklamen kommer och ingenting fungerar? Jag är verkligen jättefrustrerad eftersom att spotify är typ...
Hi! I've recently purchased Spotify on my mobile device(iPhone), I come to realize that it still believes I am a free user. I'm quite disappointed with this, because I would like to choose the songs I can listen to. This problem needs to be resolved ...
Hey! I'm trying to make a decision whether or not to get Spotify Premium, and one question I've had in considering is this: If I had Premium and I synched non-local files and/or playlists to my iPod touch, and then I downgraded to Unlimited or Free, ...
Hi, I've cancelled my payment method. When I go back to https://www.spotify.com/nl/account/subscription/change-payment/, the paypal button is automatically selected. So I'm unsure if my cancellation worked. I got a premium code, so need to have this ...
Hi, since i'm interessed in buying a premium subscription, i read that you do not have all tracks at 320 kbps. So why are you claiming to offer music at a bitrate of 320kbps for premium users ? I mean, if we pay for premium, we deserve premium sound ...
Hi! I have tried to upgrade to Premium several times now but the payment page keeps saying: This is not a valid card number. Please verify that you entered your card number correctly using only numbers, without spaces and dashes. Bank: Handelsbanken ...
Help would be greatly appreciated! I probably read to fast, I'm just afraid that they will add bills so in order to prevent this I need to unsubscribe and delete my account.
Okay I signed up for a one month free trial this month. Been charged three times so far and its not even been a month. Sent a help ticket. Had no reply. Getting a little irritated as I was planning on spending that money on Christmas presents. So che...
HelpI have updated my bank details, however still not able to access my account so no musicCan anyone help please
So I am a premium user. I use my facebook account to login, can I also have an accoutn to login seperate from my facebook? Thanks
This has been asked, but how can I make spotify premium work as an app?
Wil the new coldplay 2012 live songs come out on spotify?
Hi. Im in a strange situation, Im currently paying for an account I cant get into and I want to quit that payment and upgrade this account I have logged in with now. The other account Im paying for is for a friend that's dead and want to quit it So f...
Somehow my account has been merged with my friends. I previously had an account through facebook as sineaad.kathleen.kelly@gmail.com. Then I logged into my account on my friends computer and messed it up so it joined her spotify account - the one I a...
So on spotify, I can login perfectly fine with my facebook login. If I go to the change password field on spotify, and I change my password and enter my fb password, it just says wrong password. Why?
Hi basically I think I may have purchased a song twice by mistake. Is there anyway to get a refund if I have on one of the purchases?
Hi, I tried all possibilities following the help on spotify website, and also from the community because I found other people having the same problem, but could not solve it...I just unlink facebook from my spotify preferences and suddenly everything...
I am in admin position on a FB page. I want to post a Spotify playlist on it. However, when I click 'share' on Spotify, I'm not given any options. It automatically puts the playlist on my own personal timeline. It's VERY irritating. When I share some...
Suddenly ive been degraded to spotify free? my playlists are still there, but just premium, and not able to more then 10 hours of music. But it works like regular/premium on my iphone WHy so?