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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164566 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164566 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11058 Views
  • 6 replies
  • 11 likes
  • Security
  • 11058 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513469 Views
  • 986 replies
  • 112 likes
  • Account
  • 513469 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125435 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125435 Views
  • 74 replies
  • 12 likes

subscription isn't working

i have a unlimited account, and in my account details I can see that it is active. But when i'm listening in spotify, it isn't working. Any thoughts about this?

  • Casual Listener
  • i have a unlimited account, and in my account details I can see that it is active. But when i'm listening in spotify, it isn't working. Any thoughts about this?
  • Peter__
  • Community Legend
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Solved!! my spotify got renewed today without my knowing about it.

my spotify got renewed today without my knowing about it. my questing is can a get my money back? because a cancelled my subscrition.

  • Casual Listener
  • my spotify got renewed today without my knowing about it. my questing is can a get my money back? because a cancelled my subscrition.
  • xton
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

My subscription

My 48 hour trial ran out. I got the Premium (9.99/month) and it won't let me listen to my playlists or songs that I research.. What's wrong? Please help me.

  • Newbie
  • My 48 hour trial ran out. I got the Premium (9.99/month) and it won't let me listen to my playlists or songs that I research.. What's wrong? Please help me.
  • Peter__
  • Community Legend
  • 3401 Views
  • 2 replies
  • 0 likes
  • 3401 Views
  • 2 replies
  • 0 likes

Does radio play count against monthly limit in Free?

With Spotify Free, does radio play count against the 10-hour monthly limit? Thanks!

  • Newbie
  • With Spotify Free, does radio play count against the 10-hour monthly limit?   Thanks!
  • Peter__
  • Community Legend
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Accidental payment and problems with 1 year premium from partner

Came to the website through the spotify client, wanted to receive 1 year spotify which I'm getting from 1 of your partners. On the website I was looking for where to get my 1 year so I went to the spotify premium section to find it, I was asked to lo...

  • Newbie
  • Came to the website through the spotify client, wanted to receive 1 year spotify which I'm getting from 1 of your partners. On the website I was looking for where to get my 1 year so I went to the sp...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

password failed while upgrading

Hei. I want to upgrade to premium, but my password failed. i am surtain that my password is correct.

  • Newbie
  • Hei.   I want to upgrade to premium, but my password failed. i am surtain that my password is correct. 😞
  • Goodman
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

i accidentally deleted a playlist please restore it!

i just deleted my Guitairs playlist could you please restore it took me months to make

  • Casual Listener
  • i just deleted my Guitairs playlist could you please restore it took me months to make
  • Sam
  • Spotify
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Most recent playlists are missing.

I have been using Spotify Premium on a mobile device only, until today. A couple of hours ago, after installing Spotify on a Mac and using my Facebook login, I was missing several playlists. I checked my phone and they were missing there as well. I t...

  • Newbie
  • I have been using Spotify Premium on a mobile device only, until today.  A couple of hours ago, after installing Spotify on a Mac and using my Facebook login, I was missing several playlists. &n...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

friends getting emails from Spotify regarding my playlists..

My friends keep getting emails like: Listen to what Abhishek is listening to! Abhishek is sharing activity on Spotify Abhishek has been rocking out to *some playlist! Well, I want to keep my music private and do not want Spotify to email my friends a...

  • Newbie
  • My friends keep getting emails like:   Listen to what Abhishek is listening to! Abhishek is sharing activity on Spotify Abhishek has been rocking out to *some playlist!   &...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Top artists/songs/etc. not showing up

So nothing seems to be showing up anymore on my Facebook from Spotify. I checked all the settings and everything's okayd to be published. Here's picture of what the log looks likehttp://imageshack.us/photo/my-images/145/spotifyo.png/

  • Regular
  • So nothing seems to be showing up anymore on my Facebook from Spotify. I checked all the settings and everything's okayd to be published. Here's picture of what the log looks like http://image...
  • Collback
  • Newbie
  • 3217 Views
  • 13 replies
  • 5 likes
  • 3217 Views
  • 13 replies
  • 5 likes

there is a problem with the connection to spotify

a message keeps popping up with "there is a problem with the connection to spotify code 101" it wont play my music, if it does it plays than stops repeatedly. any help on how to solve this ASAP.

  • Music Fan
  • a message keeps popping up with "there is a problem with the connection to spotify  code 101" it wont play my music, if it does it plays than stops repeatedly. any help on how to solve this ASAP.
  • skylerm
  • Music Fan
  • 838 Views
  • 3 replies
  • 0 likes
  • 838 Views
  • 3 replies
  • 0 likes

pitumanu

quiero cambiar mi nombre de usuario, como y donde lo hago?

  • Newbie
  • quiero cambiar mi nombre de usuario, como y donde lo hago?
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

How do i disconnect my facebook

I want to deactivate my facebook so how do i disconnect my facebook from my spotify account?

  • Visitor
  • I want to deactivate my facebook so how do i disconnect my facebook from my spotify account?
  • Peter__
  • Community Legend
  • 551 Views
  • 3 replies
  • 0 likes
  • 551 Views
  • 3 replies
  • 0 likes

Solved!! Accidently paid premium with wrong payment

I meant to pay for spotify premium with paypal not my debit card and my debit has been overdrawn. Is there any way to get my money back to my card and pay with paypal? I already took out my debit card and added my paypal account. Need some help! than...

  • Casual Listener
  • I meant to pay for spotify premium with paypal not my debit card and my debit has been overdrawn. Is there any way to get my money back to my card and pay with paypal? I already took out my debit car...
  • AnthonyJustin
  • Casual Listener
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
  • 0 likes

Premium

I paid to reorder my premium on 1/15/2013 but yet my phone won't let me access it on my phone. My order number is 148235710016.

  • Newbie
  • I paid to reorder my premium on 1/15/2013 but yet my phone won't let me access it on my phone. My order number is 148235710016.
  • Peter__
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!! A friend has connected her facebook account to my spotify account, now I can't get rid of her!

Please disconnect the facebook account linked to my spotify account and disconnect all devices since changing password doesn't work!RegardsAxel

  • Regular
  • Please disconnect the facebook account linked to my spotify account and disconnect all devices since changing password doesn't work! Regards Axel
  • axel_torslanda
  • Regular
  • 396 Views
  • 2 replies
  • 0 likes
  • 396 Views
  • 2 replies
  • 0 likes

Spotify not working...

Hi, just a quick question. I pay £10 a month for spotify on my iPad... It has worked fine for months then suddenly it won't let me play songs saying I need spotify premium on a desktop... :s really don't want to pay £10 for something I can't use... A...

  • Newbie
  • Hi, just a quick question. I pay £10 a month for spotify on my iPad... It has worked fine for months then suddenly it won't let me play songs saying I need spotify premium on a desktop... :s  re...
  • meahtenoha
  • Spotify
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

wont work'

im paying for priemium but it keeps saying on my phone, nook and desktop that i dont have it... yet they cvharged me already...it keeps saying i have no internet connection ...

  • Newbie
  • im paying for priemium but it keeps saying on my phone, nook and desktop that i dont have it... yet they cvharged me already...it keeps saying i have no internet connection ...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

please help cannot login mobile saying trial over

I just signed up for a 30day trial after the 72hr expired. The mobile player is saying trail has ended. I have logged in an logged out..help thanks

  • Newbie
  • I just signed up for a 30day trial after the 72hr expired. The mobile player is saying trail has ended. I have logged in an logged out..help thanks
  • Peter__
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Account Hijacked

Like several other people I've seen on the forum here, my account got hijacked. The contact email and password has been changed. I no longer have access to it. I've logged in with my facebook account for now. I've had no luck getting any response fro...

  • Visitor
  • Like several other people I've seen on the forum here, my account got hijacked. The contact email and password has been changed. I no longer have access to it. I've logged in with my facebook account...
  • user-removed
  • Not applicable
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes