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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ssydmarie
  • Visitor
  • 9245 Views
  • 2 replies
  • 9 likes
  • Security
  • 9245 Views
  • 2 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 483780 Views
  • 979 replies
  • 111 likes
  • Account
  • 483780 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211386 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211386 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121135 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121135 Views
  • 72 replies
  • 12 likes

Please help me Spotify, you don't listen!

I created a new account before to post a thread on this forum. I stated that my other account "phphf@hotmail.com" was giving me an error when I try to login, it also told me my account "did not exist" when I attempt to recover my password. When I pos...

  • Casual Listener
  • I created a new account before to post a thread on this forum. I stated that my other account "phphf@hotmail.com" was giving me an error when I try to login, it also told me my account "did not exist...
  • Sam
  • Spotify
  • 419 Views
  • 6 replies
  • 0 likes
  • 419 Views
  • 6 replies
  • 0 likes

spotify premium upgrade not working on my phone, not sincing

My spotify uprage to premium is not syncing with my phone. not sure what to do, and my spotify accound says "free spotify", not premium. what to do

  • Newbie
  • My spotify uprage to premium is not syncing with my phone. not sure what to do, and my spotify accound says "free spotify", not premium. what to do
  • Sam
  • Spotify
  • 908 Views
  • 3 replies
  • 0 likes
  • 908 Views
  • 3 replies
  • 0 likes

Cancelled my Spotify account last year, just got charged twice this month

I cancelled my spotify account last year, and this month I noticed that I had two charges for spotify on my bank account. I need to know what accounts are associated with my credit card, and why they weren't cancelled. I tried the contact form on the...

  • Casual Listener
  • I cancelled my spotify account last year, and this month I noticed that I had two charges for spotify on my bank account. I need to know what accounts are associated with my credit card, and why they...
  • Sam
  • Spotify
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Help!!!! Deleted playlist

I have accidently deleted a playlist I spent ages on, is there any way at all of getting it back? :0( x

  • Regular
  • I have accidently deleted a playlist I spent ages on, is there any way at all of getting it back? :0( x
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Card Declined Because Charge is Below Banks Minimum Charge Limit

My card was declined when signing up for the free premium 30 day trial. I contacted my bank and they informed me it was because my card was charged for $0.00, which is below the $1 limit and will be declined by default. They suggested I contact Spoti...

  • Music Fan
  • My card was declined when signing up for the free premium 30 day trial.  I contacted my bank and they informed me it was because my card was charged for $0.00, which is below the $1 limit and wi...
  • pmotard
  • Music Fan
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Solved!! Paypal charged for Premium but subscription status says "Spotify Free"

I recently received an email from Spotify stating there were problems with the recent payment. Looking in my account, my subsctiption status is "Free" and there is no receipt for the recent payment, but Paypal shows that the transaction was successfu...

  • Casual Listener
  • I recently received an email from Spotify stating there were problems with the recent payment. Looking in my account, my subsctiption status is "Free" and there is no receipt for the recent paym...
  • markjoop
  • Casual Listener
  • 664 Views
  • 3 replies
  • 0 likes
  • 664 Views
  • 3 replies
  • 0 likes

Solved!! I purchased spotify premium, but it isn't working

I subscribed and paid for spotify premium yesterday, but I still can't listen to songs that I have listened to more than 5 times and I still have a limit on the hours I can listen to. I have tried logging in and out of spotify, I have restarted my la...

  • Music Fan
  • I subscribed and paid for spotify premium yesterday, but I still can't listen to songs that I have listened to more than 5 times and I still have a limit on the hours I can listen to. I have tried lo...
  • meahtenoha
  • Spotify
  • 25717 Views
  • 66 replies
  • 3 likes
  • 25717 Views
  • 66 replies
  • 3 likes

Billing query

I have just been billed by Spotify twice. (Chop! - Mod) This is the second time that your company have taken money from my account, I started my account with Spotify 30 day free trial last month, 2 days later you took a payment of 9.99 Invoice ID: 13...

  • Casual Listener
  • I have just been billed by Spotify twice. (Chop! - Mod) This is the second time that your company have taken money from my account, I started my account with Spotify 30 day free trial last mont...
  • bryan_jamieson
  • Casual Listener
  • 909 Views
  • 2 replies
  • 1 likes
  • 909 Views
  • 2 replies
  • 1 likes

Unlimited subscription: Radio service

I've read through the faqs and the comparison charts and various forum posts. I haven't seen an explicit answer to my question. If you're on the unlimited plan, is the radio ad free or ad supported?

  • Casual Listener
  • I've read through the faqs and the comparison charts and various forum posts.  I haven't seen an explicit answer to my question.    If you're on the unlimited plan, is the radio ad...
  • Peter__
  • Community Legend
  • 602 Views
  • 3 replies
  • 0 likes
  • 602 Views
  • 3 replies
  • 0 likes

Bought Gift card but never received code by email

Hello, In December I bought a 6 month gift amount for a family member. The money was taken off my credit card but I nor the recipient received an email with the gift voucher code. How can I retrieve this code again? Kind regards M. Langedijk

  • Newbie
  • Hello,   In December I bought a 6 month gift amount for a family member. The money was taken off my credit card but I nor the recipient received an email with the gift voucher code. How can ...
  • Peter__
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Charged for Premium but still no Premium services!!!!

Paypal charged for Premium but subscription status says "Spotify Free". I also don't see my payment set up in my options so Spotify will keep charging me!!! Any help on who I can call/email to get this stopped?

  • Casual Listener
  • Paypal charged for Premium but subscription status says "Spotify Free". I also don't see my payment set up in my options so Spotify will keep charging me!!! Any help on who I can call/email to get th...
  • Peter__
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

International Problem

Hello I live in Germany and I have a bank account in the USA, I want to use this bank account to pay for the upgrade to premium. I need help to do so because everytime I try it won't let me. Thank you, JustinC92

  • Newbie
  • Hello I live in Germany and I have a bank account in the USA, I want to use this bank account to pay for the upgrade to premium. I need help to do so because everytime I try it won't let me. Thank ...
  • Peter__
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

New Fb but can't link premium spotify

I started my Spotify account with my Facebook account and after the free trial I paid for premium and I had to close that Facebook account due to hacking. When I start spotify on my iPhone it activates my old page and when I change to new account its...

  • Visitor
  • I started my Spotify account with my Facebook account and after the free trial I paid for premium and I had to close that Facebook account due to hacking. When I start spotify on my iPhone it activat...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Friend can't log into his account, can't post to forum, needs help

I have a friend who signed up for Spotify through Facebook and is currently paying for premium. He deactivated his facebook two weeks ago and can no longer log into spotify. He emailed customer service several times in the past two weeks and never go...

  • Newbie
  • I have a friend who signed up for Spotify through Facebook and is currently paying for premium.  He deactivated his facebook two weeks ago and can no longer log into spotify.  He emailed cu...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

New Facebook account

Hi,My spotify account is linked to a Facebook account that I would like to deactivate (rebeccabelmonte@hotmail.com). I have opened a new account with rebeccabelmonte@gmail.com. I deactivated my account in the past and could not access Spotify. I am n...

  • Newbie
  • Hi, My spotify account is linked to a Facebook account that I would like to deactivate (rebeccabelmonte@hotmail.com). I have opened a new account with rebeccabelmonte@gmail.com. I deactivated my acc...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

activation code is not working

I bougth a card but when i put in de code spotify its saying the code is incorect

  • Newbie
  • I bougth a card but when i put in de code spotify its saying the code is incorect
  • Peter__
  • Community Legend
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Solved!! Reactivated Premium, playlists don't sync on iPhone

I've re-activated, signed up for Premium again just now. When my premium sub ran out first time all my songs got deleted from my iPhone. Now when I re-subbed to Premium, the Spotify iPhone app no longer syncs my playlists. When I'm connected to Wi-Fi...

  • Casual Listener
  • I've re-activated, signed up for Premium again just now.   When my premium sub ran out first time all my songs got deleted from my iPhone. Now when I re-subbed to Premium, the Spotify iPhone...
  • Baysaa
  • Casual Listener
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Facebook drives me crazy

I signed up for Spotify a long time ago, when it was still in beta, well before the Facebook connection was implemented. I have a username and password, and do not log in with my Facebook account (and never have). My Facebook account has been deactiv...

  • Casual Listener
  • I signed up for Spotify a long time ago, when it was still in beta, well before the Facebook connection was implemented. I have a username and password, and do not log in with my Facebook account (an...
  • mruser
  • Casual Listener
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Downgrade Account before Subscription ends -- Link with mobile Provider

Dear Spotify Team, is it possible to downgrade my Account prior to the subscription end. I want to link it to my mobile contract, which ist only possible with a free Account. If the accounts are linked I will not have to pay for mobile traffic genera...

  • Newbie
  • Dear Spotify Team,   is it possible to downgrade my Account prior to the subscription end. I want to link it to my mobile contract, which ist only possible with a free Account. If the accoun...
  • Sam
  • Spotify
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

First timer spotify subscription help.

This is my first time upgrading to a non free version of spotify. I bought a $10 gift card, and redeemed it without noticing that the service I had chosen did not support iPhone.(which is "unlimited") I wanted to ask of it is possible to go back and ...

  • Casual Listener
  • This is my first time upgrading to a non free version of spotify. I bought a $10 gift card, and redeemed it without noticing that the service I had chosen did not support iPhone.(which is "unlimited"...
  • Sam
  • Spotify
  • 319 Views
  • 4 replies
  • 0 likes
  • 319 Views
  • 4 replies
  • 0 likes