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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 354441 Views
  • 902 replies
  • 105 likes
  • Account
  • 354441 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152910 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152910 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88523 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88523 Views
  • 68 replies
  • 10 likes

set up

Downloadaed spotify on my new tablet. Got a 48 hour trial without askimg for it. Now trial has expired, but I can't find the way to adjust my accoumt to oick either the free or subscription services. My login still works, but it won't let me play mus...

  • Newbie
  • Downloadaed spotify on my new tablet. Got a 48 hour trial without askimg for it. Now trial has expired, but I can't find the way to adjust my accoumt to oick either the free or subscription services....
  • Peter__
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Solved!! Payment and Premium status prob

I have been a spotify member since February and a few weeks ago EMG debut card was compromised and canceled and I was sent a new one. During that time my payment didn't go through due to the new payment info and I was demoted to a free spotify accoun...

  • Casual Listener
  • I have been a spotify member since February and a few weeks ago EMG debut card was compromised and canceled and I was sent a new one. During that time my payment didn't go through due to the new paym...
  • Hanne91
  • Regular
  • 538 Views
  • 15 replies
  • 0 likes
  • 538 Views
  • 15 replies
  • 0 likes

Spotify-Account binded to an old hotmail adress:

Hi! in yesterday i signed up for premium-spotify. The problem is: I cant get in to my hotmail account and confirm my uppgrade to premium couse this spotyfy account is binded to a hotmail account i never usual use! and i cant login there becouse i hav...

  • Casual Listener
  • Hi! in yesterday i signed up for premium-spotify. The problem is: I cant get in to my hotmail account and confirm my uppgrade to premium couse this spotyfy account is binded to a hotmail ac...
  • CamillaRaade
  • Newbie
  • 609 Views
  • 2 replies
  • 0 likes
  • 609 Views
  • 2 replies
  • 0 likes

Keeps saying I'm offline...?

Spotify is installed on my laptop and I've just updated my account settings and payment but it keeps saying 'you must update your payment options' - I have done!!! I've tried logging out, shutting my PC down etc but it keeps saying it. Also says I'm ...

  • Newbie
  • Spotify is installed on my laptop and I've just updated my account settings and payment but it keeps saying 'you must update your payment options' - I have done!!! I've tried logging out, shutting my...
  • 860 Views
  • 0 replies
  • 1 likes
  • 860 Views
  • 0 replies
  • 1 likes

Purchased downloads reverted to unpurchased

When I uploaded my Spotify account to new laptop, my purchased downloads reverted back to un-purchased. My account remains as it was (ie many purchases) on my old laptop. I have since updated my email address and changed password but nothing changes....

  • Newbie
  • When I uploaded my Spotify account to new laptop, my purchased downloads reverted back to un-purchased. My account remains as it was (ie many purchases) on my old laptop. I have since updated my emai...
  • Jude
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Cannot Upgrade To Unlimited

Hi, i'm attempting to upgrade my account to Unlimited but everytime I login to facebook after clicking confirm purchase, I get a page up which says this; I've tried doing the same thing on my brothers Facebook account and it works fine, this page doe...

Spotify.png
  • Visitor
  • Hi, i'm attempting to upgrade my account to Unlimited but everytime I login to facebook after clicking confirm purchase, I get a page up which says this;      I've tried doi...
  • willow1
  • Newbie
  • 278 Views
  • 6 replies
  • 0 likes
  • 278 Views
  • 6 replies
  • 0 likes

help! switch accounts

sombody please help...i log into my spoitfy account on my wifes new galaxy s3, and now all my play list and everything is under her name not mine....and when i log into my account it says that its brand new and i have a 48 hour trail period even thou...

  • Visitor
  • sombody please help...i log into my spoitfy account on my wifes new galaxy s3, and now all my play list and everything is under her name not mine....and when i log into my account it says that its br...
  • Jude
  • Spotify Legend
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Facebook help

I wish to delete my fb currently linked to my spotify for login how do i unlink it and take it to my new fb?

  • Casual Listener
  • I wish to delete my fb currently linked to my spotify for login how do i unlink it and take it to my new fb?
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Kan inte registrera premium med mitt kontokort?

Får hela tiden felmeddelande då jag försöker använda mitt visa kort till att uppgradera till Premium. Har kollat med banken och kortet har öppet för utlandsköp och internet. Det är visserligen ett företagskort med kredit men det ska väl inte spela nå...

  • Newbie
  • Får hela tiden felmeddelande då jag försöker använda mitt visa kort till att uppgradera till Premium. Har kollat med banken och kortet har öppet för utlandsköp och internet. Det är visserligen ett fö...
  • Jude
  • Spotify Legend
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

i cannot change prepaid visa card for account. why

id use prepaid visa cards to buy music on spotify. and changed 2 times. but now i cannot change anymore. wtf. whats wrong. can someone help me. tried to go into account page, and cannot get into change visa card link even, please help. wanna buy an m...

  • Newbie
  •   id use prepaid visa cards to buy music on spotify. and changed 2 times. but now i cannot change anymore. wtf. whats wrong. can someone help me. tried to go into account page, and cannot get ...
  • Jude
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Free trial cancelled but still charged

Hi i recently underwent your free trial but after a long think i decided that i could not afford it and i would continue with my free membership and i cancelled it on the 21st of this month. I have now just received a bill for £10 and i had to re can...

  • Newbie
  • Hi i recently underwent your free trial but after a long think i decided that i could not afford it and i would continue with my free membership and i cancelled it on the 21st of this month. I have n...
  • Sam
  • Spotify
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

Spotify charged after unsubscribing

What in the world, Tried unsubscribing 3 times. Still charging and no contact information HELP. this is awful.

  • Casual Listener
  • What in the world,  Tried unsubscribing 3 times.  Still charging and no contact information   HELP.  this is awful.
  • Sam
  • Spotify
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Device password?

So...I had one sent to my email, and after I tried that about 10 times I lggolged it and people on here said it could take 2-3 days for an email....I was wondering if one of the moderatoras could push that through hfor me? thanks

  • Newbie
  • So...I had one sent to my email, and after I tried that about 10 times I lggolged it and people on here said it could take 2-3 days for an email....I was wondering if one of the moderatoras could pus...
  • PeterRas
  • Casual Listener
  • 1054 Views
  • 9 replies
  • 0 likes
  • 1054 Views
  • 9 replies
  • 0 likes

getting any music to play

Just payed for premium, when I try to play a track or search just tells me to get premium, when I click get premium it says I have an active premium account, not happy still no music!

  • Newbie
  • Just payed for premium, when I try to play a track or search just tells me to get premium, when I click get premium it says I have an active premium account, not happy still no music!
  • Liam
  • Community Legend
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

SPOTIFY=FACEBOOK

Hi everyone, I am sure that this has been mentioned before but if enough of us agree, then I am sure the powers that be on Spotify will take note, well at least I hope they do, otherwise they should not be in business. First up, I would like to say t...

  • Newbie
  • Hi everyone,   I am sure that this has been mentioned before but if enough of us agree, then I am sure the powers that be on Spotify will take note, well at least I hope they do, otherwise t...
  • Liam
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Starred tracks

Hey! I'm loving his app! However, it's saying my trial will end in like 20 hours. How do I keep all of the tracks that I've starred thus far? I spent mucho time starting them and don't wanna have to do it all over again or start over. PLEASE HELP whi...

  • Newbie
  • Hey! I'm loving his app! However, it's saying my trial will end in like 20 hours. How do I keep all of the tracks that I've starred thus far? I spent mucho time starting them and don't wanna have to ...
  • Jude
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

It has been less than a month and my subscription has been cut off

I paid for my Spotify subscription a few days after hurricane Issac. A few days ago my subscription has been cut off. What happened? I really would like my subscription back. I have been paitent and waited a few days.

  • Newbie
  • I paid for my Spotify subscription a few days after hurricane Issac. A few days ago my subscription has been cut off. What happened? I really would like my subscription back. I have been paitent and ...
  • Jude
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!! Someone logged into spotify on my computer and I can't log out

Someone logged in to spotify through facebook on my computer and now when I try to log in using my username, it reverts to their account but with my songs. So i see their name and picture in the top right corner and see their friends' song feed. HELP

  • Newbie
  • Someone logged in to spotify through facebook on my computer and now when I try to log in using my username, it reverts to their account but with my songs. So i see their name and picture in the top ...
  • Jude
  • Spotify Legend
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

Fraudulent charges

I've been charged for downloading without downloading. I want to recover my money right now!!

  • Newbie
  • I've been charged for downloading without downloading. I want to recover my money right now!!
  • David
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

limited Spotify in Germany?

Hi! I got my spotify account two years ago, im from spain, and now i am in germany and it doesnt work. It is like a limit, it worked during a week, more or less, and now it sais something about unable to connect and it doesnt play any song. Any idea?...

  • Newbie
  • Hi! I got my spotify account two years ago, im from spain, and now i am in germany and it doesnt work. It is like a limit, it worked during a week, more or less, and now it sais something about unabl...
  • Jude
  • Spotify Legend
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes