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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398876 Views
  • 950 replies
  • 107 likes
  • Account
  • 398876 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171679 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171679 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99138 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99138 Views
  • 68 replies
  • 10 likes

NO SOLUTIONS WORK - Missing playlists/starred tracks am paying premium still but have no songs

My playlists/starred songs are all gone. No solutions on here work, everything looks normal and its says im still on my premium account for which im paying for. This has happened on my laptop and on my android phone. I have used spotify for a long ti...

  • Regular
  • My playlists/starred songs are all gone. No solutions on here work, everything looks normal and its says im still on my premium account for which im paying for. This has happened on my laptop and on ...
  • Peter__
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Wrong Country for Top Tracks

I recently signed up to Spotify, using an Australian address and Australian credit card. When I go to the "Top Tracks" I get the top tracks for Sweden (many of which are "Not allowed in my region"). I went back to the Spotify website and sure enough,...

  • Casual Listener
  • I recently signed up to Spotify, using an Australian address and Australian credit card.  When I go to the "Top Tracks" I get the top tracks for Sweden (many of which are "Not allowed in my regi...
  • Jude
  • Spotify Legend
  • 706 Views
  • 4 replies
  • 0 likes
  • 706 Views
  • 4 replies
  • 0 likes

Lost all my playlists

Lost all my playlists on my account. Had an account before the facebook email account link thing. Used it on my phone for a while, but something happened - behaved like two seperate accounts - then it seperated the accounts I think - removing all the...

  • Casual Listener
  • Lost all my playlists on my account. Had an account before the facebook email account link thing. Used it on my phone for a while, but something happened - behaved like two seperate accounts - then i...
  • Sam
  • Spotify
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

E-Card paypall

A friend of mine bought me an E-card via Paypall. She got an Error screen but a her paypall balance was reduced with 29,97 euro's for the 3 month E-card Now a couple of hours further we still didn't received the code, nor she, nor me... What's happen...

  • Newbie
  • A friend of mine bought me an E-card via Paypall.   She got an Error screen but a her paypall balance was reduced with 29,97 euro's for the 3 month E-card   Now a couple of hours fu...
  • Sam
  • Spotify
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

lista de reproducción

hola, estoy intentando publicar mi lista de reproduccion para que cuando alguien la busque en el buscador de spotify le aparezca y pueda disfrutar de ella e incluso añadir más canciones si lo desea como hago yo con listas de otras personas.Por ejempl...

  • Visitor
  • hola, estoy intentando publicar mi lista de reproduccion para que cuando alguien la busque en el buscador de spotify le aparezca y pueda disfrutar de ella e incluso añadir más canciones si lo desea c...
  • user-removed
  • Not applicable
  • 493 Views
  • 2 replies
  • 0 likes
  • 493 Views
  • 2 replies
  • 0 likes

publish playlist

hello, excuse me for my English.I'm trying to publish my playlist so that when someone search it in the spotify searchbox will appear.For example, if I write in the search box "falling in love at a coffee shop", some search results appear me with tho...

  • Visitor
  • hello, excuse me for my English. I'm trying to publish my playlist so that when someone search it in the spotify searchbox will appear. For example, if I write in the search box "falling in love at...
  • 705 Views
  • 0 replies
  • 0 likes
  • 705 Views
  • 0 replies
  • 0 likes

all my playlists are gone?

spotify im not happy with my service at all iv logged in on my spotify today and every single one of my playlists are gone i need this issue resolved asap i have not deleted any of them they have all just disapeared and i can see this has happened to...

  • Casual Listener
  • spotify im not happy with my service at all iv logged in on my spotify today and every single one of my playlists are gone i need this issue resolved asap i have not deleted any of them they have all...
  • Peter__
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

spotify/netflix

Hello! Ive heard some people got netflix free for 1 year cuz they had spotify premium.. they did get a mail from spotify .. why havent i?? I also want 1 year free netflix because i got premium aswell.. [Snip - Email Address - Mod] send me something n...

  • Newbie
  • Hello! Ive heard some people got netflix free for 1 year cuz they had spotify premium.. they did get a mail from spotify .. why havent i?? I also want 1 year free netflix because i got premium aswell...
  • Peter__
  • Community Legend
  • 782 Views
  • 3 replies
  • 0 likes
  • 782 Views
  • 3 replies
  • 0 likes

Payment failed

Hello Mr. Spotify I've been Premium user for about year. So far there has been no problems with payment. But now, in November I was told the credit card payment is failed. And I can't get it through myself as well. There is no issue with account, car...

  • Casual Listener
  • Hello Mr. Spotify 🙂   I've been Premium user for about year. So far there has been no problems with payment. But now, in November I was told the credit card payment is failed. And I ca...
  • ziffis
  • Casual Listener
  • 761 Views
  • 7 replies
  • 0 likes
  • 761 Views
  • 7 replies
  • 0 likes

What do I have to do to get some help around here?

I've tried the help threads, I've PM'd mods, I've sent a contact form and gotten one response that fixed nothing and replied to it twice. I've sent them security information to merge accounts and still no help. Is there a number I can call to get thi...

  • Visitor
  • I've tried the help threads, I've PM'd mods, I've sent a contact form and gotten one response that fixed nothing and replied to it twice. I've sent them security information to merge accounts and sti...
  • Peter__
  • Community Legend
  • 344 Views
  • 7 replies
  • 0 likes
  • 344 Views
  • 7 replies
  • 0 likes

Bezahlung fehlgeschlagen

Hallo, ich weiss nicht, ob ich hier in Deutsch posten kann ansonsten müßt ihr meinen Post rausschmeissen. Ich weiss auch nicht, ob ich hier richtig bin. Ich versuch es einfach mal. Ich wollte gerade mir Spotify Premium holen und mit Paypal bezahlen. ...

  • Newbie
  • Hallo, ich weiss nicht, ob ich hier in Deutsch posten kann ansonsten müßt ihr meinen Post rausschmeissen. Ich weiss auch nicht, ob ich hier richtig bin. Ich versuch es einfach mal. Ich wollte gerade ...
  • MiLeX
  • Newbie
  • 2688 Views
  • 1 replies
  • 1 likes
  • 2688 Views
  • 1 replies
  • 1 likes

Subscription Billing

Hi, I had the 30 day free trial of spotify, but I guess its finally up because I was billed today. I wasn't given an alert that it was going to be up and I really can't afford to be billed because I'm a college student with no job and I'm kind of jus...

  • Newbie
  • Hi,   I had the 30 day free trial of spotify, but I guess its finally up because I was billed today. I wasn't given an alert that it was going to be up and I really can't afford to be billed...
  • Peter__
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Payment problem

I bought a vanilla visa gift card to make my payment and it keeps declining it. Has anyone else had this problem? I tried contacting Spotify amd haven't been emailed back.

  • Newbie
  • I bought a vanilla visa gift card to make my payment and it keeps declining it. Has anyone else had this problem? I tried contacting Spotify amd haven't been emailed back.
  • Peter__
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!! Re: "We are currently not able to redeem this code" issue

Hello has this problem started again. We have just purchased a prepaid card and are getting the 'oops something seems to have gone wrong' message

  • Casual Listener
  • Hello has this problem started again.   We have just purchased a prepaid card and are getting the 'oops something seems to have gone wrong'  message
  • Goodman
  • Spotify Legend
  • 747 Views
  • 9 replies
  • 0 likes
  • 747 Views
  • 9 replies
  • 0 likes

new/returning member question about account usage

hello spotify community, maybe a bit fo a strange question but i have started using spotify again yesterday as i think i used it when the library was alot smaller and this time i have signed in via my facebook login details. Due to not having the gre...

  • Newbie
  • hello spotify community,     maybe a bit fo a strange question but i have started using spotify again yesterday as i think i used it when the library was alot smaller and this time i ...
  • Stupify
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Purchasing, Downloading, and Burning CD's

I am new to Spotify and I find It hard to manuever around to get the information I need. My main quetion is how to actually purchase music tracks or bundles. and burn them on a CD. Also I have had no luck in finding the cost for this in US Dollars. T...

  • Newbie
  • I am new to Spotify and I find It hard to manuever around to get the information I need.  My main quetion is how to actually purchase music tracks or bundles.  and burn them on a CD.  ...
  • Peter__
  • Community Legend
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

De-linking Facebook / NUS discount transfer

Hi, firstly I am glad spotify has allowed subscribers to once again signup without facebook. I would like to de-link facebook from my account (I don't have an original spotify username and password, i signed up with facebook details) I don't think th...

  • Visitor
  • Hi, firstly I am glad spotify has allowed subscribers to once again signup without facebook. I would like to de-link facebook from my account (I don't have an original spotify username and password, ...
  • Stupify
  • Community Legend
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Help!

Hey. I managed to delete a playlist called "SAD: '(" Can you help me to get this back?

  • Newbie
  • Hey. I managed to delete a playlist called "SAD: '(" Can you help me to get this back?
  • user-removed
  • Not applicable
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Facebook account not working

I have a problem with spotify and facebook account connection. I made a spotify account and accidentally linked it with my facebook and now the account that was linked before is gone. I can view the profile as 123088654 but when I log in with my face...

  • Regular
  • I have a problem with spotify and facebook account connection. I made a spotify account and accidentally linked it with my facebook and now the account that was linked before is gone. I can view ...
  • Peter__
  • Community Legend
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

Re: Payment

I've premium and right now I've announces??   How can it be?

  • Newbie
  • I've premium and right now I've announces??   How can it be?
  • Peter__
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes