Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398447 Views
  • 948 replies
  • 107 likes
  • Account
  • 398447 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171509 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171509 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99107 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99107 Views
  • 68 replies
  • 10 likes

why wont it let me here the songs i choose

I sing up for the premium plan but I still can't listen to the songs I pickp

  • Newbie
  • I sing up for the premium plan but I still can't listen to the songs I pickp
  • Peter__
  • Community Legend
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

unable to process payment

I have been attempting to,pay my account balance however or continue to decline by payment. I'm certain that there is adequate funds on my visa plz help need my Spotify Back

  • Newbie
  • I have been attempting to,pay my account balance however or continue to decline by payment. I'm certain that there is adequate funds on my visa plz help need my Spotify Back
  • jonski_83
  • Gig Goer
  • 1623 Views
  • 17 replies
  • 0 likes
  • 1623 Views
  • 17 replies
  • 0 likes

Solved!! Premium Abo Period/Laufzeit

Hallo, weiß jemand wie lange die Laufzeit vom Premium Abo geht? Kann man das monatlich benutzen oder geht es immer 1 Jahr? Kann dazu irgendwie nichts finden. Viele Dank und Grüße ------------ Hallo, does anybody know how long the period for perium ab...

  • Regular
  • Hallo,   weiß jemand wie lange die Laufzeit vom Premium Abo geht? Kann man das monatlich benutzen oder geht es immer 1 Jahr?   Kann dazu irgendwie nichts finden.   Viele ...
  • thebiz
  • Regular
  • 741 Views
  • 2 replies
  • 0 likes
  • 741 Views
  • 2 replies
  • 0 likes

Solved!! Please stop cluttering my mail inbox! (Bug report, please read)

I don't know where to contact you to get your attention, i hope this'll do. I can't change my Email notification settings. Whenever i try to save the email field light up in red saying: "Another account is already registered with this email address"....

  • Music Fan
  • I don't know where to contact you to get your attention, i hope this'll do.   I can't change my Email notification settings. Whenever i try to save the email field light up in red saying: "A...
  • nikee93
  • Music Fan
  • 615 Views
  • 8 replies
  • 0 likes
  • 615 Views
  • 8 replies
  • 0 likes

My account is no longer Premium

Hi, my account has been changed. I have preimum and about 50 playlists that are gone, only working on my iPhone now, when I login online there is only a free account, no playlists. I have tried to change Facebook password, but it's not the solution. ...

  • Visitor
  • Hi, my account has been changed. I have preimum and about 50 playlists that are gone, only working on my iPhone now, when I login online there is only a free account, no playlists.    ...
  • Jude
  • Spotify Legend
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Changed country settings and can't go online

Hi, I changed my country setting and now Spotify won't let me me go online. I've changed back the country setting to what it was originally, but I still can't go online. Help plz.

  • Regular
  • Hi, I changed my country setting and now Spotify won't let me me go online. I've changed back the country setting to what it was originally, but I still can't go online. Help plz. 
  • mikolai
  • Regular
  • 452 Views
  • 9 replies
  • 0 likes
  • 452 Views
  • 9 replies
  • 0 likes

gift cards in germany

hey, first sorry for my bad english My question is when will be the spotify gift cards available in germany It would be gread if you can say me if it comes this year, are you working on it or are they coming at all ? thx for the up coming information...

  • Casual Listener
  • hey,  first sorry for my bad english 😉  My question is when will be the spotify gift cards available in germany 😉 It would be gread if you can say me if it comes this year, are y...
  • 557 Views
  • 0 replies
  • 0 likes
  • 557 Views
  • 0 replies
  • 0 likes

Solved!! Vertragslaufzeit in Deutschland

Frage zum Spotify Premium in Deutschland. Es gibt keine Aussage zur Vertragslaufzeit, nur das es Monatlich 9,99 kostet. Frage #1: Mindesvetragslaufzeit? Frage #2: Jederzeit Kündbar? Gruß Mark Ohh

  • Newbie
  • Frage zum Spotify Premium in Deutschland.   Es gibt keine Aussage zur Vertragslaufzeit, nur das es Monatlich 9,99 kostet.   Frage #1: Mindesvetragslaufzeit?   Frage #2: Jed...
  • bmf89
  • Newbie
  • 4100 Views
  • 1 replies
  • 0 likes
  • 4100 Views
  • 1 replies
  • 0 likes

Solved!! All my Spotify playlist's are gone!!

Hello, Yesterday 13/2-2012 all after restarting my computer all my spotify playlists where gone, how did this happen?And can I get them back? There is one playlist especially which is over 800 songs that I have been collectiong formore than 3 years, ...

  • Casual Listener
  • Hello,   Yesterday 13/2-2012 all after restarting my computer all my spotify playlists where gone, how did this happen? And can I get them back? There is one playlist especially which is over...
  • Richard
  • Community Legend
  • 24793 Views
  • 431 replies
  • 2 likes
  • 24793 Views
  • 431 replies
  • 2 likes

I moved, but I can't use Spotify?!

My husband is in the military and we are now stationed in Guam..WHICH IS A US TERRITORY.We just got all of our stuff today (since they have to ship it). Now, I can't log onto Spotify because it says that I can't use it abroad and that I either need t...

  • Casual Listener
  • My husband is in the military and we are now stationed in Guam..WHICH IS A US TERRITORY. We just got all of our stuff today (since they have to ship it). Now, I can't log onto Spotify because it s...
  • peterpron
  • Casual Listener
  • 1593 Views
  • 4 replies
  • 0 likes
  • 1593 Views
  • 4 replies
  • 0 likes

Solved!! after a month only 60 minutes of free usage.

Does anybody else has this problem ? After the month is over you normally get another 10 hours but I only got 1 hour. How do you fix this?

  • Casual Listener
  • Does anybody else has this problem ?   After the month is over you normally get another 10 hours but I only got 1 hour.   How do you fix this?  
  • riduanoppier
  • Casual Listener
  • 856 Views
  • 2 replies
  • 0 likes
  • 856 Views
  • 2 replies
  • 0 likes

Problem in mobile log in... only possible offline. Error facebook syncronization

Hi, I am a new premium user, and a really unhappy one. I signed-in for a 30 day free trial and got my paypal account charged 2 days later. I decided to let it go, but after a couple of days, my mobile phone has decided not to let me log in. I enter t...

  • Casual Listener
  • Hi, I am a new premium user, and a really unhappy one.   I signed-in for a 30 day free trial and got my paypal account charged 2 days later.   I decided to let it go, but after a co...
  • KGG
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Solved!! Purchase album for 25 what?

Hi, I am a new user to Spotify but really enjoying the service. However, I am confused by the download pricing. I am away on a course this week so wnat to get some music on my Galaxy S3 but when going to purchase quite an old album tthe link says "Bu...

  • Casual Listener
  • Hi,   I am a new user to Spotify but really enjoying the service. However, I am confused by the download pricing. I am away on a course this week so wnat to get some music on my Galaxy S3 bu...
  • user-removed
  • Not applicable
  • 308 Views
  • 4 replies
  • 0 likes
  • 308 Views
  • 4 replies
  • 0 likes

When I try to log in it says my current country does not match my profile....but it's not true!

Hi all! this is getting me mad!Since few weeks ago i cant log in to my account coz i have this message every time "When I try to log in it says that my current country does not match my profile (error 408)" I live in London,my country is always been ...

  • Newbie
  • Hi all! this is getting me mad! Since few weeks ago i cant log in to my account coz i have this message every time "When I try to log in it says that my current country does not match my profile (er...
  • Peter__
  • Community Legend
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Spotify problem!

I shared a song from my friends spotify account to my facebook from his computer yesterday, and now while he loggs nito his accout he current loggs into mine, and when i logg in to mine i come into his spotify account, what shall i do? it seems we sh...

  • Newbie
  • I shared a song from my friends spotify account to my facebook from his computer yesterday, and now while he loggs nito his accout he current loggs into mine, and when i logg in to mine i come into h...
  • Peter__
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in

Hi Spotify, I can't log in. I haven't been able to for a few weeks now although I continue to pay for the service. I've tried reseting my password which works here obviously, but I can't log into the client. What the hell is going on here?

  • Casual Listener
  • Hi Spotify,   I can't log in. I haven't been able to for a few weeks now although I continue to pay for the service. I've tried reseting my password which works here obviously, but I can't l...
  • ronnie_mcfarlan
  • Casual Listener
  • 771 Views
  • 3 replies
  • 0 likes
  • 771 Views
  • 3 replies
  • 0 likes

Downloads missing

In the downloads section of spotify only the first 23 songs that I bought are shown. All songs bought and downloaded after this are not shown here. What can I do to resolve this issue?

  • Casual Listener
  • In the downloads section of spotify only the first 23 songs that I bought are shown. All songs bought and downloaded after this are not shown here. What can I do to resolve this issue?
  • Jakkopakko
  • Casual Listener
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
  • 0 likes

Unable to change email preferences in profile

When I edit my profile, there's a section with email preferenes where each preference has 3 radio buttons (translated back to English it says 'immediately', 'daily' and 'never'). After saving my profile, all of the settings except the following are r...

  • Roadie
  • When I edit my profile, there's a section with email preferenes where each preference has 3 radio buttons (translated back to English it says 'immediately', 'daily' and 'never'). After saving my prof...
  • hēnk
  • Roadie
  • 435 Views
  • 2 replies
  • 0 likes
  • 435 Views
  • 2 replies
  • 0 likes

connect to facebook

Hi. Ive had my spotify account for quite some time now. but now suddenly when i logged in with my username, a friend of mines facebook account was linked to my account. this is the spotify-account i have connected to my gmail. I went to preferences. ...

  • Casual Listener
  • Hi. Ive had my spotify account for quite some time now.   but now suddenly when i logged in with my username, a friend of mines facebook account was linked to my account. this is the spoti...
  • jjamtli
  • Casual Listener
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes